I rate a lots of McDonald's this was a good boy I got my order right except for the CHOCOLATE MILK but it good enough. read more

McDonald's - CHOCOLATE MILK - Fast Food Near Me - Cadillac, Michigan

They pulled 5 cars in a row to what? Save their time? It wasn't worth it. We had 2 double cheeseburgers- we got pulled for them. Ridiculous. read more

Cold pancakes, frozen butter. Ordered 2 hashbrowns and was given 1. No napkins given and rushed out of line.

I ordered only a fish sandwich! I asked for it made to order (put down fresh) we were asked to pull to the wait parking She brought out my sandwich and it was discussing!!!!! the bun, which is my favorite, usually all soft and stemmed, WAS HARD AS A ROCK !!! The fish was shrunk and dried up !!! You could tell it had been microwaved !!! The girl said "be careful it's hot" I took it back in and asked to see the manager, I told her to touch it , she knew ! And said No, I said no really touch it, so she did then said do you want another one ? Ewww NO ! We went to the McDonald's by meijer and it was perfect! If you're going to be a Manager, MANAGE!!! read more

Absolutely stunned by the performance of this establishment. Reading through the other reviews, I must have traveled to an alternate reality. This place is clean, well staffed, quick, and delicious! They had ketchup in the bag, perfect portions, it was perfect service. When I go to McDonald's, I am eating greasy cheap food, but there is a standard. The workers need to be dressed in uniform looking / appearing to be following cleanliness standards. They need to be polite and happy to serve you your meal. Down in Detroit there is no fast food like this place. I am thrilled to have stopped by here, this is model service that Mcodonalds corporate should copy and paste worldwide. Looking forward to my next ci read more

Horrible customer service, didn't get food for thirty minutes. Can't say much more than that

Disappointed, NO STRAWS, NO NAPKINS. As someone who works at a local fast food place locally try putting some straws and napkins in you bags once in a while. Taco bells does better than this. Good reviews always make the work place more comfortable and less stressful. read more

Food cold, fries cold, McChicken DISGUSTING. no straws, no sauce (which i paid for) no napkins as well? very disappointed all together, aspecially as someone who works at another local fast food joint. All i wanted was some good f.cking McDonald's on a weeknight. I spent $50 on this and its garbage, just super disappointed aspecially as someone who puts up with the same situations daily. If you want a job put a little more effort into it honestly. read more

Pretty good service, has great burgers, but it is pricey for 3 or more people. But the bathrooms are terrible and only has one stall and 2 urinals in the men's bathroom. 6/10 ok if your on a road trip and want a bite to eat. read more

Would've rated even lower if I could. To put it short, I didn't even know a McDonald's could be this bad. We waited 40 minutes for our food, they got the orders wrong, and the staff was astonishingly rude. Several orders were delivered before us to people who ordered after us. There was no one at the front desk so they forced us to order at the kiosk. We were being blatantly ignored by the staff, despite them noticing us AND talking about us behind our back. Save your money and go somewhere else, never coming back here again. read more

Food was decent, however the chicken felt more "juicy" then what I prefer and it was a little too crispy. And according to my mom, the water here tasted almost like raw meat. But it would of been nicer if the place was cleaned up a little bit more then it looking like a PlayPlace were here. The bathrooms also have a BIG toilet paper problem; mens' bathroom didn't even have a proper holder and in the womens' bathroom (according to my mom, who was with me) there was no toilet paper in the bathroom. They were busy, however, but that doesn't excuse their cleanliness during their down hours. I would not come here again, and I hope the Burger King next door is nicer then here (have not been to yet; don't expect a review). read more

See all

The person that took our order was so friendly and quick! Our food came out hot and delicious just how we requested. The inside was very clean and an honorable mention to the employee cleaning the outside of the drive through windows as we were coming through. Recommend!! read more

Wish we could get that hour of our lives back!!! Our 3hr drive home just got way longer. This McDonald's service is the WORST I've EVER encountered! It's tremendously SLOW! Our order was messed up even worse! Sandwiches we're all made wrong! Charged for extra pickles and whipped topping and didn't get either! Had to go in and get missing items. Fries under cooked. Because of all the chaos we left before we noticed there was No sauce for the Nuggets!!! They did give us an extra box of nuggets. This place is in major need of HELP! Nice people but completely messed up! Fire and rehire or takes classes on how to be for organized and efficient. read more

The person at the drive-through couldn't understand a word I was saying, and proceeded to ask me multiple times what I was saying, and no apology or anything, I felt like they were undertrained, and just overall didn't meet my expectations read more

Ordered a chicken sandwich and a fish sandwich. Fish sandwich had tarter sauce all over the side of the sandwich and box. The chicken sandwich had about an eighth of a tiny mustard pack on it, not enough to taste. The bun was hard. And lettuce was all over the bottom of the box. There was only one person in front of us and a couple that came while we waited 15 mins extra for the chicken sandwich. read more

McDonald's - Fish Sandwich - Fast Food Near Me - Cadillac, Michigan

See all

NO cheese on any of my CHEESEburgers, very slow service, cold food and no BBQ for my nuggets !!

Employees swearing at guests. Employees at the register but wouldn't take my order. Definitely not a place for a child. My daughter and I left. read more

After seeing all the negative reviews, I felt compelled to add my experience. We were a little concerned about all the one-stars but we took a chance and everything was fine. Our order was correct, everything was clean and the workers were polite. read more

I never knew a McDonalds of all places could be this bad, but the annoying, petty employees and absolutely absurd 40 MINUTE wait time completely blew my expectations out of the water. To put it short, the employees were talking about our order in the kitchen(5 feet away where we were waiting), avoiding us when we were trying to ask them about when we would get our food(after already paying), and were somehow annoyed from us being annoyed for not getting our food. And worst of all, we didn't even get an apology. They were being so unprofessional and frustrating that it was funny. read more

Slowest drive thru ever! We sat on the left lane and watched the cars in the right keep moving up. What happened to alternating?

Once again totally messed up order!! No cheese on my quarter pounder .. this branch just cannot get it right!!! EVER! Ruins my lunch hour every time! read more

Great place to kill some time if you wanna wait in the drive-through for a half hour or so

This was the worst McDonald's experience I've had in years. Fries were warmish but certainly not cooked. Cheeseburger was definitely slapped together with absolutely no consideration of the outcome. Understaffed was certainly a factor, but the manager did not help the situation by yelling at the employees instead of pitching in to assist. read more

I've been here twice in 2 years. AWFUL! They shouldn't even have a franchise. People in drive thru waiting 40 minutes. We went inside thinking it may be faster. 20 minutes for 3 burgers and 3 fries. Total confusion behind counter. Don't ever go here. It's total junk city. 0 stars if it was an option. read more

This would be the second time that they have not put all my food in the bag. I order to medium fries and didn't get them. They the girl said my food was mad fresh and my burgers were super cold. Would have took them back but they were already closed. read more

McDonald's - Four cheese burgers two with no pickles and no medium fries. - Fast Food Near Me - Cadillac, Michigan

They are always so slow at this McDonald's. They run out of things a lot, been there when they ran out of coffee ugh...... Ran out of salads, and even coffee creamers. Large pop cups, ketchup, the list goes on. What's up with that? They are also rude when you order something fresh. When I go in I want my coffee freshly brewed, I know it takes 3 minutes,I have no problem waiting, I want it freshly made.but they always say, oh this one just got done, and I say well I didn't see it being brewed so I have no idea how long it has been made.please make me a new one. Then they usually roll their eyes and go do it. I only have one coffee a day and I like it fresh brewed, but now I don't even stop there as much as I use to.coz they are so rude. I shouldn't be made to feel unwanted there. My money is as good as anyone else's. read more

I placed on order Sunday evening around 5 and 6.. I used doordash. When I recieved my order I noticed I was missing a lot of things. I called to figure out what was going on. I will include my call log so you can see how many times I called. No one answered. It would just ring and ring and say the voicemail is not set up. Finally when an employee answered, I explained how any times I called and her response was "We have our ringer on low. So it's hard to hear". Um... I get maybe 4 to 5 times. But to let it ring this many times with no response? The call in the middle was to the other McDonald's on the other side of town. They said they have problems getting them to answer as well!!!! read more

McDonald's - the time of the phone - Fast Food Near Me - Cadillac, Michigan

Get better staff or coach them up. These kids are the most unfriendly staff. Didn't get our drinks, place was trashed, manager yelling at staff in the back. Ownership should be embarrassed to own this facility. This kids clearly don't give two rips about the reputation of this place or providing decent customer service. read more

I got my nuggets and when I say I've never had nuggets presented to me like this this they were the best ever you could almost say they were god sent they even came in rows of two and I've been eating nuggets since pre-K an never had nothing like this I felt so entitled that I had to tell everyone lol but definitely recommend this McDon's!! read more

I don't know how this place being so obviously just built or remodeled can be SO filthy. The bathroom is covered in dust, dirt, and dried water spots all mover the counter and mirror. 10 AM and no toilet paper in one of the two stalls. The restaurant floor was disgusting. I didn't even bother ordering food, god knows what the back of the restaurant looks like. Clearly management at this location is inept. read more

Drive through was quick at 10pm on a Saturday. Friendly service. Fries were super hot but barely any salt. Filet O Fish barely had any tartar sauce and there was only a half piece of cheese. Not the worst McD meal I've ever had but not the best. read more

The only thing this McDonald's does consistently is take forever and screw up your order. I'm seriously racking my brain to remember the last time they got our order correct. Every time I go there they take forever; it doesn't matter if there's nobody there or 20 people there. Unfortunately for me they are in a location that is closest to my house, but I dread going there and if I can avoid it I do! Not recommended! read more

This location was horrible! We went through the drive thru for a simple iced tea, sprite and fries around 8:30 at night. There was one car waiting at the food window as we pulled up. We ordered and went on to the pay window, where the young man just trying to take care of us was being yelled at by the manager to get off the clock. He was just doing his job because we were there. After that we pulled behind the car still waiting at the food window and waited another 10 minutes for them to get their food. We finally get ours and take off to find out the large ice tea was COMPLETELY full of ice with very little tea. So very disappointed for what should have been an easy late night snack. We will not be going back to this location!! Drive out of your way to find the next closest! read more

McDonald's got my order wrong and refused to fix it and said it was mine i didn't get the food i order and made me pay extra for another kids meal and gave me a large dr pepper for a kids meal I give it a one star rating. read more

. mmy past couple experiences at my local McDonald's was that all of my food was cold and my chicken nuggets were squishy and so were my fries and they were old and disgusting and then when I called them to talk to them about it she was very rude and disrespectful and I told her next time I come there I would like fresh fries and then she replied with "wouldn't we all" read more

I waited until I received my credit card bill to see if they reversed the charge before I posted this review. Either way...THIS WAS THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD IN A FAST FOOD RESTAURANT... not that I frequent them. In fact, I cannot remember the last time I was in this McDonalds. June 7, 2018 I stopped here to pick up breakfast for myself and a colleague. Bill total was $12.02. There were 4 other folks in front of me waiting for their food. I waited over 15 minutes and not one of the folks in front of me received their food yet. Talking with one of the other patrons, he was there 5 minutes before me and was as irritated as I was. The obese, overly tattooed woman that apparently was in charge had been yelling at one of the other 2 employees "don't threaten me!" Not sure what that was about, but obviously this behavior is not acceptable in my book. I waited a couple more minutes then got the attention of the woman in charge, gave her my receipt and told cancel my order and refund my credit card. Well the refund did not happen! It's not the 12 bucks...it is the fact that the franchise owner has no clue of what is going on there. I realize that you cannot expect too much from unskilled employees, but come on, how hard is it? Take a little pride in yourself, your job and respect the customers with GREAT customer service. They are the ones paying your paycheck. GUESS WHO IS NEVER GOING BACK THERE...EVER? read more

1 bacon egg cheese bagel 1 L iced coffee 1 M orange juice 1 sausage biscuit 3 Hot cakes ( they charged me for 3 packs when I said and pointed to the menu that said 3 hot cakes) 1 chocolate milk 1 L vanilla shake They did not give us chocolate milk or the vanilla shake. They gave me a sausage, egg, and cheese biscuit when they charged me for a sausage biscuit. They completely undercooked the egg and bacon in the sausage egg cheese bagel. I don't know how there still in business. read more

Took 30 minutes for drive-thru!! My husband got chicken nuggets instead of a breakfast sandwich. My quarter-pounder had ZERO sauce. Completely dry! My coke was so watered down... Its one thing to make us wait that long. Its another thing to wait for wrong orders and dry burgers! Worst McDonalds ever. read more

I'd give them a negative star if i could! Service was EXTREMELY slow and both the girl at the counter AND the manager were rude. The counter girl literally threw our order at my husband, worst service ever!!!! read more

Lady at paying window was rude. She was short with her tone and very unhelpful with getting our orders in