I usually go here for my main spot for a mcdonald's, and never had a bad experience. Service is always good. But tonight? There was a whole ass dead bug in my food. Absolutely disgusting. Please be aware about what goes into the food. Do better. read more

McDonald's - The body of a bug and something else in my French Fries - Fast Food Near Me - Butler, New Jersey

Poor customer service. Person taking order could barely speak English - had to ask them to repeat whatever they were trying to say. Paid for order (quarter pounder); asked to drive up to window near end of building. 5 or 6 vehicles were serviced while I waited for a simple order. One car waiting behind me got their order before I did. Inordinate amount of time waiting. Whoever is in charge of this location is incompetent. Finally received order after I began blowing my horn. Had to back up to the main window to get my order. In addition, the fries were only half filled.Total ripoff and bad experience. read more

Went on a.Sunday...nobody there..order and they make you go wait in a parking spot...this is not gourmet food made to order...they do this many times..get you act together please read more

Ordering a Quarter Pounder w/Cheese Combo meal usually gets you a bag of fries and a soda. Once in a while they remember to include the burger. read more

Having a bad day? I know what you need. A Big Mac! "Two all-beef patties, special sauce, lettuce, cheese, pickles, onions - on a sesame seed bun!" That jingle by Keith Reinhard is catchy, I'm lovin it! Wait a minute is that real beef? Or was the beef bought from a company called "100 % real beef"? According to snopes, it is real beef! But just like John Sparta eating a rat burger in demolition man, I don't care what's in it, it's delicious . I went through the drive through. The line moved fast. The persons at both windows were courteous, quick and accurate. Thank you McDonald's for always being there when I need you and for being one of the most consistent things in my life. read more

I love this McDonald's specifically! Simple because of the staff. They are always so wonderful and kind. You will always catch them with a smile on there face:) Thank you guys! We appreciate you read more

We would go to this McDonald's 3 times a week. But not sure what happened. We ordered our food like always sat down and waited. So 15 minutes later I went to see where my food was no one would even come to the counter so finally 23 minutes after we ordered I walked up and demanded to know where my food was and the woman behind a counter told me sorry were busy you'll get it when you get it I will never ever go to a McDonald's again I feel disrespected read more

Very nice, clean and modern looking place. It is a new location and a number of times I have gone there things have gone pretty smooth. They have Two Lanes at the drive thru and they do take your orders quickly. Any size coffee is only $1.00, pretty good! read more

McDonald's - a menu board with a truck in the background - Fast Food Near Me - Butler, New Jersey

The best drive through service for any food establishment I visited. The pandemic actually improved their speed and execution. The wait is always short even at midnight. Also the staff is friendly and courteous. A model of efficiency for emulation. Kudos read more

I had to put 1 star. I wouldn't give them that. Can't even get my order right. Everything i got was cold and old. Ordered a breakfast sandwich which McDonald's claims is all day and i get attitude for it. I was told it would take 15 to 20 minutes for my breakfast sandwich... i didn't know cracking an egg and cooking bacon takes 20 minutes. I still ordered it and it was done before i even got to the window. So he was trying to make me not order it. I mean even the fries tasted horrible. How do you mess up fries. Don't ever go to this place. read more

This McDonald's has no customer service since they got the kiosks. My family and I decided to dine in. First appearance, no one cared is at the counter so we went to the kiosk. When we finished closing our items we noticed the were no numbers to bring our food to us. When we asked for them, the cashier said just pick a number and we'll call u to get it. Sitting down we noticed the tables were dirty and the staff unorganized. The automated soda machines had no ice. And when I received my food, the 20 piece nuggets were cold and hard. I asked for them to be replaced and the attendant did so. Very disappointed. Survey code 36536-51218-17263-00262-9 read more

Ordered two salads from here tonight and both salads had rotten tomatoes. Now you may think "ok, this might happen, no big deal" However this is like the 5th time this has happened to me! Wherever you are getting your cherry tomatoes from is giving you rotten ones! I'm so disappointed as the other salad ingredients are always so fresh! read more

McDonald's - Bacon ranch salad - Fast Food Near Me - Butler, New Jersey

Worst location I've been to. EVERY SINGLE TIME we order from the drive thru they forget to put one of our items in our bag every single time then need to go inside and ask for it. Literally the fifth time it has happened. The staff is awful. Go elsewhere. read more

Went there early Saturday morning at 530 am too grab a cup off coffee. Walked in. Only person in there was a homeless man sleeping. Stood at counter 15 mins,3 songs played. A female was working the drive thru. Looked at me several times ,did nothing. I looked around the counter and all the staff was by the back,not paying attention. Finally a lady with a head set saw me. She said nothing. So I told her I've been standing her 15 mins, no one else is in here and you don't bother too say anything. I walked out. This place is horrible,from messing up orders,too the employees not being able too understand what people are ordering.. I'm done. read more

The worse place to go to eat the employees are so rude and not nice at all.No manners no hello or thank you or even have a nice day.I would not ever go here anymore. I think i got treated the way i did s because i am a white american thats how i felt in that Mcdonalds And i have a right to say how i felt in there. read more

The staff here is extremely rude. Always get my order wrong at the drive thru, making me have to go in to fix it. When I do, they always claim "I said the order wrong" and have nothing but an attitude when I want the order fixed. Not helpful, place is also dirty. I never dine in that McDonald's but when I did of course they were cleaning the ceilings of dust. Love McDonald's coffee and food but this particular location needs to replace their staff!! read more

Very clean and modern looking place buuuuuut.... they seem very short-staffed and unable to get simple things right.

Horrible customer service and food was awful not up to Macdonalds standards! Will never go back!

I love the new kiosks and having a floor manager. I think that they're moving in the right direction as my generation and younger generations prefer dealing with apps and programs than people, yet combined with the floor manager ensures that if there are any problems, it gets resolved quickly and to the customers satisfaction. read more

New location - it seemed clean enough and the staff was friendly and helpful. We ordered 2 happy meals for the kiddies. It was the first time we've ordered it in any McDonald's, so I can't blame this specific location, but the burger was terrible. The apple slices, yogurt and chocolate milk were a big hit though. I don't think kids should be eating burgers anyway, but it I wish it tasted a little bit better for the adults who have to finish these meals :) read more

The young kids from the high school who work at this McDonald's are so polite and helpful. One student was extra attentive while I was their with my nephew. Made sure that my nephew was happy with his meal. read more

This was my first visit to Mc Donald's since it opened in Kinnelon! I must say, it is also going to be my last visit to their location. My friend and I had to wait for a cashier, who repeated our order at least three times. 1/4 # with cheese and bacon and 1/4 # meal, two small iced teas. A few minutes later she called our number, when we opened the burgers (supposedly FRESH made according to the advertisement) we found dry overcooked beef with a few strips of onion, a warm pickle slice, tons of ketchup and NO bacon. My friend took them back to the register. When he finally got someone's attention, the manager went to the prep area and yelled, 'There's no bacon on these burgers, come on people', loud enough for all to hear. A minute later, out came the burgers, even drier than before, with two tiny strips of bacon hidden under a ton of ketchup. Mind you, one burger was ordered NO KETCHUP due to dietary restrictions! This was a $16.19 disaster lunch! Sorry but you just lost two more Kinnelon Senior Citizens! read more

Worst md I have went too. Limited item on the menu, service was poor. 2 times and both time always something missing. Didn't bother calling back or going back which I should of. Better off going across the highway for bk instead. Disappointed. Waited so long for a md to open around here. read more

The food is the normal McDonald's fair. The service is awful. More than half the time the drinks are weak, orders are wrong, and often cold, and forget about the wait time at the drive through...bring a magazine because you are going to wait. Management needs to step up and either train their employees better, or get new ones. I was stoked that they were opening closer to my home than the one in west Milford, but they just aren't getting their act together. Sorry, but thumbs down read more

Third time there and the mcflurry machine is down!!! Not sure if staff is to lazy to get it working or what but three times is to long not to get it fixed. read more

Tried 3 times to go to this facility. Should have stopped at 2. First time, I got sick on the food. The second time, they had no soda - machine was broken - that was several months ago. The third time, no orange juice - machine was broken. And the manager is never available to address or solve problems. The result of poor management is reflected in the unavailability of product and the poor attitudes in the workers. DONE WITH THIS LOCATION!!! read more