I find the drive-thru service here very efficient. I appreciate the $1 any sized coffee deal! I usually get the iced caramel coffee and it's pretty good here. Some other locations they're not well mixed - either too watered down or too much syrup. Not here! They are fairly consistent and the price, can't beat it. I recently had the McCrispy strips here and they were good with the chilli dipping sauce. My only issue with this location is getting into and out of the lot - busy and dangerous. read more

This McDonald's in Burtonsville is the worst! I just came from St Thomas USVI and the McDonald's down there was bad - dirty, unwelcoming but at least they got my order right and it was pretty quick considering I had low expectations when I walked in. This location though in Burtonsville, while fairly recently remodeled, is a very poor excuse for a restaurant. I stop by on occasion since it is convenient, with small simple orders via the app and 50% of the time my order is incorrect. Tonight, it's now a majority of the time. No line in the drive thru and I had a small order with no customizations and it's still wrong. Sometimes when you make customizations to your sandwich, it is the exact opposite of what you order. Extra Canadian bacon = no Canadian bacon. No mayonnaise = extra mayo. No ketchup = extra ketchup. Unsweet Tea = sweet tea. You get the idea. Heck, they even charge for lettuce when you request it and forget to put it on. Every one of those things has happened to an order I made in the past at this location and this location alone and like I said, not once , not twice not three times.....far more times than I I can count over the years. All I can say is good luck trying to call them on the phone number listed on the receipt. Their phone doesn't work. Contact corporate via email and all they say is that they train their staff to make orders correctly and apologized for the mistakes at this location, but please let them serve you again at the Golden Arches. This place is BS. read more

This review is solely for how the manager treated us when we decided to eat there to tonight. We came in at 9:20 pm i know it is a bit late. But I believe they close at 10:00 pm since the rude manager didn't waste her time to remind us. She was very rude to us. I asked for my receipt since the arch didn't give me one. She said she will put it in the bag with the food. She DID NOT. Secondly she said i will put your food in the bag since we dont have trays anymore. So i asked can we still eat here because she seemed upset that we chose to dine in instead of Take out. She said you can but we close at 10:00 pm. It says 24/7 on the yelp that they are open but maybe the dining area closes at 10 pm okay i looked at my watch it says 9:21 pm we don't eat slow. I looked into our bag and there were no napkins. So i asked for some. She then said I Put napkins in your bag. To this point MY HUSBAND my very non confrontational husband got upset because the manager or worker has been so rude to me that He GOT up and showed the bag with NO Napkins in them. And you know what this lady did? She was like oh sorry in a mocking way. And looked away. We have frequented this mcdonalds for years. I have no issue when i go to the drive thru since less interaction. But everytime i dine in theres always an asshole manager ready to shit on the customers day, Always! read more

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I just came to get online and have a soda. The place is clean. The service was fine. They are light on the power outlets but I may come back if I need some internet, a soda or coffee , and a treat. read more

McDonald's - Inside - Fast Food Near Me - Burtonsville, Maryland

Ordered two McDoubles with extra onions lol. Neither had any onions. Really glad it came with a gallon of ketchup on it tho, guess they substituted the mustard and onions with more ketchup read more

McDonald's - Fast Food Near Me - Burtonsville, Maryland

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My MacDonald is personal to me. The MacDonald in Burtonsville at Old Columbia Pike. The Manager Betsy is super nice and sweet. She is extremely hard working and keep the space and restrooms very neat. It's my favorite place for a coffee every day! Keep up the good work Betsy. read more

For the first time ever, McDonald's was horrible here, live close bye since 2002 , probably here 5-6 times month between wife and I, Spicy McChicken was not even edible it was so old, French Fries were still white and undercooked, but the CocaCola was delicious, I think management needs to look into the employees to be honest. read more

This McDonald's was recently rebuilt and remodeled. Burtonsville is probably one of the very last areas in Montgomery County to get a modern McDonald's. We came on Wednesday, 1/29/20 at 7 pm for carry out. The place was empty. We went to the counter to order, but was told to use the kiosk instead (there were 4 of them). The kiosk was not difficult to use if you pay with credit card and have no discount. Our wait time for our order was less than 10 minutes. Unfortunately one item in our order was incorrect, which we didn't know until we got home. The Southwest salad should have had crispy chicken instead of grilled chicken. It's okay about the mistake, nothing major! 8/3/20 Update - With COVID-19, there are some changes if you plan to go inside to order. The kiosks are closed because they are not 6 feet away for social distancing. The dining room is closed and roped off to prevent seating. You now order directly at the counter. Food is ready in 5 minutes since it was not crowded. Current deal for Big Macs, Quarter Pounders, and Fish Filet sandwiches is 2 for $6. read more

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Pros: Clean resteraunt Cons: Poor food quality Substandard service Attitudy staff. I rarely choose McDonalds for food however I decided on a breakfast sandwich today. I found the place clean, the staff including the manager on duty very unpleasant, I ordered a Bacon, Egg and Cheese on a biscuit w/hash browns. This is what I got (pictured) yes it in fact was a Bacon, Egg and Cheese Biscuit but come on guys, give up the bacon. I took it to the manager and she did give me a new sandwich but it had the exact same result. read more

McDonald's - Fast Food Near Me - Burtonsville, Maryland

Don't come! They're always taking forever even when they're not busy and some workers are rude and impatient.

Came by this location on 12/8/18 morning and boy was I in for a surprise. Initially hoped to use drive thru option but the line was 15+ cars deep, so I decided to head inside. All I needed was a small black coffee and this request took 15 minutes! I seen atleast 8-10 people working but somehow pouring out a small coffee..whatever. Come to this mcdonalds if you have time to burn, they work on island time. read more

McDonald's - the counter and menus of a fast food restaurant - Fast Food Near Me - Burtonsville, Maryland

Middle of the pack relative to other nearby locations. Drive thru is 24 hour, single lane with curbs. Busy on a Wednesday after 10pm but not a terrible wait. Fries are hot and crispy. read more

McDonald's - Drive thru is busy on Wednesday at 10:22pm - Fast Food Near Me - Burtonsville, Maryland

The service is bad they never hear what you say, and they always show attitude. 70% of the time they mess up your food. The atmosphere of the place gives me a weird feel. read more

I'm a fan for one main reason: the consistently perfect fries. I don't know why, but this location always seems to make their french fries perfectly. Every single time (well, mostly). Granted, I haven't had many issues here overall; the food is usually very hot and delivered fast. I've had the occasional misfires, like nearly cold nuggets, incorrect special topping orders, that kind of thing. But, as McDonalds go, this one is typically spot on more consistently than others. Admittedly, I don't eat here every day, but when I get that craving... this hits the spot. read more

Ordered through the drive-thru earlier today, and I was very impressed! It was a quick, seamless process. The worker wore a mask and gloves & maintained his distance to his best abilities. The filet-O-fish was great. The fries were very hot & fresh :) Special shoutout to this location for being efficient, & keeping the orders fresh. I haven't had fast food this memorable in years. read more

I've been in this McDs twice in the last month and it's probably the cleanest McDs I've been in. Had both breakfast and lunch and both were hot and fresh. I wish my local McDs was this clean. read more

Last week I had ordered filet o fish & chicken 4 pc nuggets kids meal with white milk. No milk. But already arrived home. Today I went again, stupid me, I shouldn't have. When I mentioned this, lady at the window with frown on her face, said you have to come that day with receipt. For their mistake, she must think kids meal milk is gold or something. How stupid! read more

Worst service ever....waited 20 minutes for a food and take out line, they gave our food to the guy in front of us. Never made our order.... We got our money back and left. Attitude from the staff as well. Don't waste your time go across the street to Roy Rogers read more

Poor customer service. Managers cursing and yelling across the restaurant to employees. Received my drink, it was half way full! Didn't ask for it to be filled to the rim because I'm afraid they'll do something to do. Definitely not coming back here, EVER! Stay away. read more

I am so upset. After a long day at work sometimes you retreat to fast food restaurants to get the familiar, the items that you know you can count on. With screaming, hungry kids in the back of my and a LONG day at the office, the only thing I wanted was to get dinner and to go home. I ordered two large value meals and two happy meals. Why oh why did they forget my fries. I typically look in the bag, but when you hear from the person here is your complete order, you tend to take comfort in those words. OMG! My meal feels so incomplete without the fries, but I did not feel like driving 15 minutes from my house to tell them they forgot them. It wasn't like I had a huge order, so I am not sure how a staple of a meal could come up missing. UGGGH!. NOT HAPPY! read more

My mans Thomas was working by himself tonight and still gave great service and decent fries. Next time have more staff so somebody doesnt have to do it all by themselves read more

Lousy management. No one wearing headsets (lmanager said this out loud!) Took 10 minutes to fill a drink & fry order. 1 guy on counter AND filling the orders (during lunch time!)even though lots of employees. Rally should give 1 star now that I think about it. read more

This McDonald's is better than some other locations I've been to. They aren't the neatest or most efficient, but it's McDonald's...my food was hot and the location is convenient. read more

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Not sure why I did this. But my order wasn't fresh. Blah. I just returned it and went home. That's what I get asking for a freshly made filet o fish in the evening...well after the lunch rush. Won't be returning to this or any location. read more

I hope this Mcdonalds gets shut down or completely restaffed to prevent idiots from working there. My dad placed an order on his app on his phone, prepaid, and asked my brother and I to go pick it up in the drive thru. We went and explained to the employee that we had placed and order on the app with a different phone and she acted like a dumbass who couldn't understand what I was saying so I had to explain and say my order like 10 times then she told me to pull up to the pick up window. I did that and the employee gave me food but I looked and it was the complete wrong order which I am not one to get mad about. I dont mind, just take it back and give me the correct order. That is not what happened though. After a couple minutes of sitting there, the lady opened the window again and I explained that this was the wrong order. Another employee came to the window and started going off on me with so much attitude and sass saying that I "needed to check my phone" and "this wasent my order" as she rolled her eyes and threw away the meal aggressively. I explained that it was prepaid and it was on a different phone (as I already had) and she continued with her attitude and telling me "this isnt the way it works. You need to check your phone." LIKE BRUH I ALREADY TOLD YOU I DONT HAVE IT. So then I left before I went off on this lady because I know how to control my emotions unlike this mcdonalds employee with hardly half a brain cell who needs to learn english. We still havent gotten a refund. This is unacceptable and I am not going to give my money to mcdonalds anymore. Probably a good thing! There food is trash anyways. read more

The overnight team tonight was amazing ! They handle the food situation very well. The staff that worked tonight deserve recognition! They were amazing!!! Keep up the good work team burtonsville! read more

honestly i get why this mcdonald's is rated so low but like what do you expect? they're pretty good about giving you the right order (most of the time) and what can i say it's just mcdonald's! +1 for being open 24/7 these guys really got me good read more

I went to get get some breakfast on my way home from work. I was looking at the menu and the lady asked what I wanted. I ordered the big breakfast hot cakes the the screen at the drive through was only showing that order and there menu didn't show so I could order additional items. I ask the lady if she could make it smaller she said she couldn't, that's how it shows. So I told her I needed to see the menu to order more. She then tells me I have to come into the restaurant because she couldn't remove the one order so I could see the entire menu. I told her I was tired, that's why I'm in drive through. She then says if I want the order or not else I should drive up.. I couldn't understand why she just couldn't cancel it so I could see the menu. The order has never completely taken up the entire screen when I come here, it's always to the left n down. She was pretty rude and you could tell she just didn't wasn't to remove the order. So I left with that or order.. next time I go if she's there, I won't order and I'll make sure to post this on next door too!! read more

Natalie is the best! I come here daily for a Diet Coke and she always makes me smile! Exceptional customer service - she really goes the extra mile! read more

Dont come here!! Go the extra mile to the one on outlet drive! Every single time there is an issue. The time i waited 20 minutes for ONE filet o fish! The time they gave me a plain sundae when i didnt order that! The time i bought 2 filet o fish (during the 2 for $5) and the cashier charged me $10 and told me my total after she charged my card. The manager had to apologize for her. Just dont go here!! read more

Greatest McDonalds ever!!!!!! Great location, if y'all wanna go get some candy from 7-11 after ur done from McDonald's , just walk.... it's only 10 steps. read more

I went on Sunday night to Monday morning ( 04.30.2017 around 1:30am) at the Briggs Chaney 24hour location. I rotated 3 times around the restaurant with my car, honked the horn about 20 times, there were two people inside laughing, no one opened the window, no one spoke to me at the machine where they are supposed to take your order. Wasted about 30 minutes to drive to this location and rotate around, honk and wait, until I realize they are actually seeing me and just laughing inside, because they don`t want to work. And this people are getting paid but obviously closing the window at certain time when there is no manager around! I gave up and came to this location at Old Coumbia Pike. Not to mention wasting my time to drive to here, ordering a menu, not being asked what drink I want, the person is then quiet for 5 minutes, we are asking "hey my friend are you still there" and then giving the order again. We are already at the first window to pay, after it took about 10 minutes to take our order even though we were the only car there. And the guy says: we take only cash...WHAT IF WE DON`T have cash?? So stupid. On your window says you take credit cards. :X We are going at the second window to take our food. Young African guys is looking at me like he will kill me for coming to order food. I said thank you 6 times, I never heard this guy speaking: no hi, no buy, no nothing, not even one word came out of his mouth even though I said 5 times thank you and I said hi and have a good night, and I appreciate it and I don`t know what else. I wish I could give a zero stars.. I never had any expectations, never said anything about your rude service and bad food - you get what you pay for, but this last experience at Briggs Chaney is just not acceptable. :X Not even to mention the usual at all of your locations - we take only cash and don`t have a milk shake and ABCD because we cleaned the machine. You are a 24 hours location??? You`re suppose to take credit cards. I say how are you and thank you, only thing I get back is a mean face and no respond. I understand the low pay and etc but come on.. you can`t say "here you are" when you are handing something??? but instead you`re throwing it in people hands like we are some dogs and not paying for the food. My order is always wrong. Night service is the worst. I mean: there is no service at all. read more