The Metrotown mall location makes this Mcdonalds pretty convenient to go to while shopping around. It is also pretty accessible from the Kingsway side and so it's also a fast place to run in, grab something, and go. There are always a lot of people. It is best to just use the phone app to order or you'll be waiting forever, especially if using the counter. That said, getting the food is pretty quick, especially considering the amount of people. There's quite a bit of seating available, but they're usually filled up with people. It takes some time to find an open table. The quality at this location is pretty good. I usually get ice coffee with varied amounts of cream and sugar and this one gets it right most of the time. The staff are pretty nice even when stressed out. Sometimes when there are good Happy Meal toys, I ask them which toy they have, and they're always happy to answer. read more

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Not really impressed with their customer service. The way the metrotown location makes customers redeem the coupon on the Mcdonald's mobile app is a bit different because the customer has to scan the barcode on their own phone with the little scanner facing the customer. The staff lady at the metrotown location was giving a snarky tone when teaching me how to use the app on my phone. She then sighed when she took my order. She definitely gave strong vibes that she didn't want to be there. Other McDonald's I've been to just lets the customer show the coupon number shown on the app to the cashier which is way easier. I ordered a big mac. I'm pretty sure they added a little too much seasoning because it's more salty than I'm used to. I eat at least 3 or 4 big macs every month so i know how a big mac should taste. It was still edible though because I don't mind a little more salt anyways. It was just not what I'm used to. One positive is that the dining area was very clean because every table was spotless. Staff were diligently wiping tables and cleaning garbage. 3 out of 5 stars based on this visit. But they really should change out the extra salty burgers and cranky cashiers. read more

McDonald's - Fast Food Near Me - Burnaby, British Columbia

This is such a busy McDonald's that is located at Metrotown. Line up for ordering or picking up food is a must. If you come here on weekends, it will be worse. I don't recommend to order from McDonald's at this location if you are in a rush. I was shopping at Metrotown on a Friday afternoon, the shopping mall was busy already. McDonald's was also very busy. I was not in rush, so I decided to order an iced coffee and fish and chips for takeout. Many customers were in front of me waiting for pickup (food). I ordered fish and chips, so it took McDonald's some time to fry the fish and give me the order. I had been waiting for quite a long time, but I did not count how many minutes. A lot of customers who ordered behind me also picked up their food already. Finally I picked up my iced coffee and fish and chips. The iced coffee had no flavour of coffee as McDonald's put too much milk and it covered the coffee flavour unfortunately. I felt like I was milking a cup of milk but not an iced coffee. The fish and chips came with tartar sauce. They looked good and tasted okay. The fries at the bottom seems like they were soaked and not crispy at all. They were just barely cooked. I was very disappointed that fries played as an important role at McDonald's, but this branch did not even cook or fry the fries well. That's very sad! Overall, based on the customer service and food quality, I could not give more than 2 stars. Will I come back here for food? Yes, maybe.... If I do, I will order their normal food such as Big Mac, chicken burger, burgers and etc. read more

McDonald's - Fish and chips - Fast Food Near Me - Burnaby, British Columbia

We ordered at the kiosk. When the server called our number, we could barely hear her and she looked away when we looked at her. We were unsure if she called our number. She asked us what does 'on the side' mean for the tea (that was printed on the receipt). We were surprised because it was an option on the menu; she should ask McDonald's and not us. Then she said she would make a new cup of tea for us because they already made the tea with the tea bag inside. They wasted both of our time and wasted one more tea bag. Also, the server put the order number sticker on top of the opening of the lid where we put our straw. It was unhygienic. Usually, the server would place the sticker on the side of the cup. The service was poor and unacceptable. read more

My food was cold. I went to McDonald's grabbing a Happy Meal for lunch for when I got home my meal wasn't that happy. I live across the mall so I drove to McDonald's to buy my lunch. I didn't think my lunch would be cold by the time I got home. I have been to other locations in Richmond before to buy lunch back to the office which was like 4 blocks away and my lunch would still be warm. However, the second star is for their covid hygiene and procedure. I really appreciate that their staff sanitize the self ordering touch screen after use. There are clear arrows to create one-way traffic. read more

I can't believe they charge me 20 cents for a cup when I asked for water. Does that mean I should keep the cup and just bring it with me in future? I am not sure if this is a new policy for all McDonald's or just here. I ordered a Big Mac and though there were lots of people waiting, it was still relatively fast. There are kiosks to place your order or you can also go to the counter to talk to a person. Food wise, it is the same. Nothing special. read more

McDonald's - Charged $0.20 for the cup. - Fast Food Near Me - Burnaby, British Columbia

I had to turn all the way around yesterday afternoon because i ordered through the drive through .. my bad I went through the drive through asking for RANCH wraps I SAID MAke SURE ITS RANCH just in case (not chipotle or spicy chicken nasty sauce) and took one bite at the lights couple blocks up just to find out it was spicy!! the first bite flipped my stomach I had to pull over and call to see if they would fix their mistake (they did) after they harassed me that they don't have that sauce or whatever I got pissed at went inside never going there again as I WOKE UP SICK thhis morning!!!! (not kidding 4-5am) read more

Even though this is one of the larger mall locations, it could definitely use more space. Today the place had lineups at all 4 tills spilling out the entrance. After 10 minutes or so I finally made it to the front of the line. I wanted an ice cream, split into 2 cups (for my friend and I). As they were way too busy, something must've been lost in translation over the next few minutes, because I was handed 2 cones instead. Yay for free ice cream! Strangely enough, when I asked for a couple of sundae cups, the kid at the counter told me he wasn't allowed to give them out. As the place was completely full (no seats), we walked a few minutes and found a nice bench. Then I opened my bag to find my pies and.. no napkins. Are you serious? Of course, the one time I don't the napkins, I end up taking a spill with the ice cream. Just great. Lastly, and I can't figure out how this happened for the life of me, I got a mutant cone. Yes, mutant. My ice cream cone looked identical to my friend's (see photos), but as I was eating the cone part, suddenly I bit into.. paper. Huh? I ate around the area and found that it was the same paper that they use to wrap the cones (the part you hold). After a bit more munching, I realized that there was the base of a 2nd cone inside the cone I was holding. You'd think that this would simply be a case of someone doubling up a cone by accident, but this couldn't be it, as you'd obviously see it before you start eating it (there'd be 2 top parts as well). I've been thinking about it for the last few hours and it's been boggling me even as I type. Strange happenings. Anyways, as good as Mickey D's is, I'm not sure if I'd come here too often. The crowd factor scares me enough. read more

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Kid's favorite restaurant, easy to be pleased. I offered steak, seafood and hotpot, but nothing could compare to a hamburger. I have to say the burgers looked so big on the picture but so small in reality, the feeling is like we have got the wrong ones packed, but when looking at the wrapping paper, then we know it's the right one. Nothing to compare to the one on the picture but anyways, still fast service and strictly following the COvID 19 protocols, not much to complain about. read more

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this McDonald's used to be old and retro. I mean the old decor had a retro space feeling like design. I guess every time I walk by or grab something here its just grab and go and never got a chance to really sit down and see what the inside is like. To my surprise, its very different. Its quite clean inside. Lots of seat available. This is one of the busier McDonald that's for sure. Lots of parking outside. But I am guessing people who come here are here to shop at the mall as well. The burger tasted lacking of sauce and a bit drier than the other McD. read more

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It's a McDonalds, we're not really breaking any ground here. Service is fine given how hectic it gets. I'm not a fan of how sometimes they give you a straw and sometimes they don't. Sometimes I'll have 2 straws and sometimes I'll have none. That's kinda irritating. Also, I hope they haven't gotten rid of hashbrowns completely. read more

I hardly order takeout from this McD's but my last visit was my last. There was nothing wrong with the service, server took my order and I was given my item w/out attitude. Order was correct too except half my fries were missing! They didn't punch out the bottom of the box so it was only half filled. My large fries were more like a small. Sad! Utterly sad and sneaky if this is being done with most or all takeout orders. Customers beware! read more

Very disappointing! I ordered fish burger for my daughter and 2 apple pies for myself. I didn't think too much and just checked I got all the items I ordered and left. 5 mins walk to home and the apple pie was barely warm. I got the pie around 7pm and I saw the label said the pie was packed at 2pm and must finished by 6:30pm after I finished the whole thing. Basically, I ate the leftover item from their kitchen. I am very disappointed at there service. Nevertheless, usually my daughter can finish the whole fish burger and she didn't so I checked the burger bun was very dry and have partially brown spot on her burger. Don't know what they did at their kitchen. I could understand the food is barely warm If I ordered around midnight, but I was ordered around 7pm. read more

McDonald's - Fast Food Near Me - Burnaby, British Columbia

Ordered a coffee and blueberry muffin due to the price. I had it slightly heated and it was like eating glue. It was gross and disgusting. After one bite, the rest went into the garbage. Absolutely terrible, don't waste your money. read more

Location is extremely busy. Slow service. Highly packed with young teens. The locations McDonald is dirty but Al's understable given how highly frequented the location is. read more

McDonald's - The ghost pepper chicken burger - Fast Food Near Me - Burnaby, British Columbia

Universal food chain...i go here everytime im craving for french fries,this location is always a line up bec its inside a mall,usually young crew/working students and friendly service.neat and clean buzzer constantly go around collecting trays and garbage plus cleaning and disinfecting table and chairs...wash room is always clean despite the volume of people using it....one of my favorite place to grab my comfort foods.......... read more

This location is always packed and the staff are always busy. The thing that stands out about this particular McDonald's restaurant is that they have their ice cream machine under control. It works!! There are always crowds of kids, teens, and other ages but I guess you'd cope if you really want that ice cream. read more

Three different occasions, same order each time, same results: lukewarm fillet of fish sandwich and colder than room temperature fries. Grumpily, on all three visits, I requested they fix this issue. Instead, they handed me another cold sandwich, but hot fries. Handing cold food to take out orders is rude. Stop it. read more

The place is very understaffed and should be called slow food instead of fast food. Too many teenagers taking up tables.

I don't expect 5 star experience from McDonald's, but I expect at least services that's remotely close to other McDonald's. The attitude from the counter was almost as if we're trying to steal from them, like we're doing something wrong by ordering. What's worse is that my mom's group of friends (all women in 60's) was having a great time getting together and enjoying a bit of ice cream. They wanted to take a picture, that's when a McDonald's service lady came and said "you're not allowed to take pictures.". Say what? Nowadays, with the foodie craze, you're not allowed to take a group photo inside a McDonald's? When my mom asked why, she barked back "Security reasons" as if she was some sort of criminal. Once again, nobody expects a 5 star experience from McDonald's, but nobody should be treated as if they're in a prison cafeteria. There's a level of general human courtesy and McDonald's in Metrotown fails big time. My review is based on relativity between McDonald's. I have been to my share of McDonald's in my life in many cities (love the McFlurries), and this is by far the worst customers I have ever experienced from a McDonald's. read more

Horrible attitude. I ordered peanuts and extra sauce on the self-serve machine which I paid 15 cents for. Upon asking for where my order is (because they skipped it), the employee shouted at me without understanding the situation. I was SCREAMED at by the lady for "trying to get free sauce and peanuts." She yelled at my friends and I, telling us that we were STUPID to assume we could get free sauce anywhere and that "McDonalds is a BUSINESS so they don't give out free things." I showed her the receipt had marked $0 for the peanuts. She then tells me "the machine is wrong." Fair enough, I asked for the sauce that I PAID for and she still refused to give it to me and told me I was wasting her time. She kept yelling until she saw the receipt again (this time realizing I DID pay) and slapped the sauce aggressively on the counter. I never received an apology from her nor from any of the staff present. I am very offended by her attitude; I was shaking the whole time while trying to settle the situation. Being this rude and screaming at a customer publicly while representing McDonald's makes me want to give this place a 0/5 but the lowest yelp allows is 1/5 so.. All of this for some sauce... read more

Congrats, this location is back to two stars. I waited 7 minutes for a Big Mac at 9:50pm. They are mostly selfserve because of all the terminals they put in. They got to be faster than this. read more

"I think I'm going to get a cone, a cone in a cup." "What?! How can a cone be in the cup?" "You know how some people want the soft serve ice cream like they do for a cone, except they don't want a cone, they want it in a cup?" "But that's impossible, how can you get a cone in a cup?" "Watch me." It was our turn in line to order, I stepped up to the cashier and said, "Hi, I'll have one cone in a cup." The girl at the cashier simpered at me as my partner in crime continued to exclaim, "How...?" 15 seconds later... I got my cone in a cup (please see my profile picture as a reference). Honestly, for a split second there, when the girl came back with my order I was pleasantly surprised. It was obvious that the girl has taken my order as literal as it can get. I get the joy of enjoying the soft serve ice cream with the cone WITHOUT the sticky mess. Awesome. P.S. That insane expression I have there is the result of a mixture of my amusement with the outcome of my order AND showing my partner in crime that I was right. Not very flattering, but I must show my cone in a cup to the world! read more

Horrible service. First of all you have the cashiers who always get your order wrong. Then you get your receipt and go to the waiting area. There will be two screaming employees who call out your order. You could get 6 mcnuggets and wait 15 minutes. Also. If they are even the slightest busy. You will not get your custom order. Take this for example.. I am allergic to sauce and asked for no sauce no pickles and no onions on my big Mac. They put extra sauce and sauce and pickles. This place is also riddled with horrible teenagers that will ruin your expirence. I come here at least once a week. Trust me.. It's horrible. Also the employees all have some sort of disorder that prevents them from being polite. read more

I wanted to get at coffee while at the mall and here I was. The service model has changed to a number system with either cashiers or self service to place orders. It was still chaotic lining up at the pick up section and waiting for my order number to flash on the screen. It is more efficient than before, but this location is just too busy no matter what time of day it is. read more

McDonald's - Fast Food Near Me - Burnaby, British Columbia

Way too busy so I avoid it. I came here and ordered a Double Quarter Pounder BLT with no cheese. I waited about 5 minutes and got my food and took a bite into it and there was cheese. I went back to the line and told the worker and they brought out a manager. Im not a very angry person and tend to always avoid being angry but I was getting tired of waiting. The manager says "What?" I said "I said no cheese and the-" the manager interupts me and says "SPEAK UP I CANT HEAR YOU" I said "Theres cheese on this and I said no cheese". He said okay and I waited 5 minutes. I go back to eat and guess what? It was missing a second patty. I went back in line and the same manager said "NOW WHAT?" I said what was wrong and then again... waited 5 minutes. I got my food and left. read more

McDonald's - Fast Food Near Me - Burnaby, British Columbia

Horrible customer service!! I would give them negative stars if possible. I watched them make 4 mcflurrys that were all ordered after mine and they didn't even start making mine until I asked them about it after waiting over 5 mins AFTER all those other orders were served. Is there no priority for orders?? If the people who ordered after me get served first then what's the point of ordering first? read more

McDonald is the place to go for a super cheap and quick meal, there's always coupons available like buy 1 get 1's and discounts if you subscribe to their newsletter or download the phone app There's self-serve kiosks here which is a nice addition, service has always been fast when I used the kiosks and it's surprisingly more useful than I first thought Hopefully they're rolling out all day breakfast in February, not a huge fan of McDonald but I love their breakfast menu Pros: + Fast + Cheap + Self-serve kiosks + Always coupons + discounts Cons: - Not particularly cheap without coupons - Could use renovation read more

McDonald's - Mountain of ice cream for $3 with coupon - Fast Food Near Me - Burnaby, British Columbia

Not surprising a fast-food, QSR would be busy at teeny bopper Metrotown, right? Don't think I've ever seen a slow day here, always lineups. One of the nicer, newer ones. Convenient for a quick bite before/after a Silverycity movie upstairs. It's just absolute nuts in here, even I can't sit here to use their free wifi lol read more

Waited 10 mins and only received a warm leaking order of poorly covered coffees when I asked them about it.

What can I say? It's McDonald's. The taste is always the same wherever you are. The thing about this location is that it's pretty much always busy. Usually I don't even bother coming here during busy times as the lines go all the way out to the Tim Hortons. But if you need to satisfy your McDonald's craving they do have the kiosks now which helps a bit. Service here isn't too notch but it's what's expected of a McDonald's. Have to say the tables are a lot cleaner than others which is a plus. read more

Service has really declined over the years. Not sure if my standards have just gone up or if it has just gotten worse over the years. The staff are not very cohesive in the way that they delegate duties here - the cashier moves through the line quickly, but the products are not dispersed at the same speed, so you end up waiting in a longer line for your actual order than the line to put in your order. read more

McDonald's - A medium fries and snack sized mcflurry took 10 minutes... then the csr argued with me about when the fries came out - Fast Food Near Me - Burnaby, British Columbia

I rarely write about Mcdonald's, however, this one stands out from the pack and for not good reasons. I sometimes have a McCraving, especially during that time of month. My issue with this specific McD's is the communication, or lack there of from those behind the til. It's always busy, ridiculously busy and the inefficiency of the til staff doesn't help. I can deal with the long line ups. What I can't deal with is waiting an extra 5 - 10 minutes for them to correct my meal every time. When my cravings nag, this is it, otherwise I really wouldn't come here. I get that is is one of the busiest location, F-ups happen, however, for efficiency and communication, have people working who are fluent in both major city languages really helps. read more

It's a mcdonalds. What are you honestly expecting? The food here is exactly the same as it is at every other mcdonalds in Canada. It's located at the largest entrance to the largest mall in BC, so the line to order food is a hellish limbo from some lovecraftian horror story. Time and space converge in this place and there is no God. If you send somebody else to order food for you and when they get back they'll be subtly warped, maybe their hair will be a different colour, or they'll speak a different dialect. You'll notice that they have an extra finger on one hand and look at you through eyes that are not dead, but differently alive in a way that should not be. read more

i am disgusted by the customer service in this area james (the manager) shit i ordered only 2 grilled cheese sandwiches on tap but the kiosk didnt print out my receipt so I assumed it didn't go through anyways i left and used another one and used cash which worked successfully later on eating my meal i check my bank account saying i spent $3.66 i go calmly and ask for the manager (james!!!) and told him my situation he later printed out my new receipt, i go in and look at the tvs for my order (911) which said serving i go up and wait for my meal--- then lord behold james shows up and takes my receipt saying "he'll take care of it" shit-- i waited for a solid 10 minutes but shit didnt come later on he passed by i stared straight in his eyes and he ran in the back ignoring me. I decided this wasnt worth my time and left. customers beware -- never in my years have i delt with something like this never coming back to this area read more

McDonald's - Fast Food Near Me - Burnaby, British Columbia

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The WORST of the worst! That new kiosk system is HORRIBLE!!! This location used to be very busy and slow. Now it's even slower! AVOID this location at all cost. BRUTAL! read more

I am sitting in an relaxing manner the staff of this mc D miss behave with me. If a person is tired is the staff of mc D has right to miss behave with that person. read more

The service when I fell was on point, but the food makes people sick. And it takes longer than other ones. It's not bad but they need to boost their game or else no one will show up. The only way they get costumers is because they are in the heart of Metropolis. The meat for the quarter pounder is so sloppy. It took me 7 minutes for one SMALL hot chocolate!!!!! read more

Wish I could give 0 stars. John Ray accused me of being racist when I told him my order was not correct. Are you kidding me, since when is telling a McDonolad's employee they didn't listen to your order considered racist? Then he accused me of being drunk because I had a glass of wine before coming in and maybe it was on my breath. Are you kidding! This just happened and clearly I am very sober. Takes more than a glass of wine to get me drunk as he accused. Worst experience. Very unprofessional. I asked him if I could speak to the manager and he said he was. Wow. Please hire someone else. I asked for my money back because I was treated poorly. He then told me I said I had no money AFTER I had already paid. The guy was laughing at me and I was really agitated but remained cool. Playing the racist card though I thought was very pathetic. I will never go here again, nor will my friends or family. Very unsanitary place as well. The counters were filthy and it was 1:45 am not very busy and no excuse to be that dirty. Horrible service. First time in my life I asked for my money back from McDonalds not to mention I order the SAME exact thing every time I go but this John Rey claimed I didn't say what I had ordered properly. Yeah right. He has poor communication skills sad if he's actually the manager that's pretty sad. Another employee actually apologized to me about him. It's absurd that he wouldn't admit to his mistake rather instead tried to tell me I was drunk! If anything I felt like he brought up racism because maybe he was. Who knows! read more

Lineups and service at this location are always long and slow. Generally avoid frequenting this location but my kid wanted a hamburger so...on jan 1, i input my order using the selfservice board, paid, and then the machine jammed and we got no receipt, and no order number. Thus we were unable to track the order on the board, nor know when our order was called. i talked to the person at the service desk, and she said she would track it for me. but she was so busy that was not realistic. after waiting 15 minutes and stalking the service clerk, I finally asked the bag of food on the corner contained the items i ordered. it had been there a while b/c it was cold. Had i not been persistent, we wouldn't have gotten our food. the breakdown started with the self serve machine and carried on so this feedback is for head office who rolled this system out. if you cannot get the ordering process working well, you will continually have long waits with the self serve window and lots of anxious customers. not going back any time soon. read more