Awful service. I shouldn't have to ask for napkins, ketchup, a straw for my drink and the sauce I ordered with my nuggets. But yet, I did have to ask for all of that. There's seating that's blocked off but the remaining seating isn't enough for the amount of traffic. And that seating does NOT get cleaned. Lastly, WHY IN THE WORLD is there a security guard/failed cop in there shining a laser at people?????? read more

This location is convenient but the workers here are jerks especially in the morning. I came today with my mom and they didn't give napkins or jelly. They also gave spoons. When i got up and asked for forks/knives for the pancakes, they told me they didn't have any and looked at me like deal with it. Don't recommend this location esp not for breakfast read more

I'm not a fast food person and don't care much for it but I'm always here for the novelty of it. I recently have loved all of the recent collabs and Halloween releases so I couldn't pass up stopping by in honor of the new Black Panther movie coming out this Friday. Ig:@soooomuchfun read more

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ThIs is the worst restaurant I have ever been to. This McDonald's needs to close down immediately! I waited a whole 40 min before they told me I can order at the register because they didn't speak English and didn't know how to ring up at the register. Meanwhile I had watched them ring up a person right before me and they had a whole conversation in Spanish. She rang up the lady's order gave her the change and got the food for her. And of course this was not the first bad experience I had at this establishment. Very bad customer service unless you're Hispanic like all if the workers. I am giving this a one star review and contacting the news about this restaurant! read more

So I came to this Mcdonalds because I was so hungry one thing you have to know is when you work with food you gonna have I lot of people hungry and moody because of that as a restaurant we have to k ow how to turn a angry costumer in to a happy one give good experience but thats not all some random person came into the restaurant nobody check his temperatura once she got in the back she took his mask !!!!!!!! She took his mask and nobody not even the child manager says something but when I ask for the manager I talk to her and they kinda get mad at me but that's not all some girl with a headset she start to insulting me hoping that I don't know Spanish so silly i been working in restaurants for so long and just hope they understand In one week imma come back good luck read more

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I never have overly high expectations for McDonald's...but today was below my normal expectations. It was overly crowded, which was expected today as the kiddies were out of school for the week. Not a problem...however I felt the food took too long to come out, and when it did come out it was cold. I heard other people complain of their food being cold as well. My boyfriend and I split 20 piece nuggets. 4 nuggets had huge pieces of cartilage/bone in it. You need a code to get into the bathroom. I fully understand them not wanting people walking in from off the street to use the bathroom. However, you should be provided with the code after placing your order. My boyfriend and I had asked for the code after ordering. A worker told us that she couldn't give it out and she had to enter it herself. Okay, fine. She never came to enter the code. After waiting a good amount of time we asked someone else because she never came. Finally another worker entered the code. BUT THEN went back behind the counter without washing his hands. So he touched the nasty buttons and the door handle of the bathroom door and then continued to make food. When we were almost done with our meal, we saw ants crawling on the table! So many unsanitary things going on in this McDonald's. read more

I arrive at this McDonald's at 10pm and hour before closing and this is what I walk into. This absolutely unacceptable, and when asked about why it looks like this everyone including the manager acted as if they didn't see a problem ... I'd love for the general manager or owner to contact me and and explain this!!! Every time I decide to come here it's always dirty the staff is unfriendly acts as if we are bothering them by coming in. The food is always cold or old so you have to request it be made fresh or who knows what they'll give you! read more

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PLEASE FIX YOUR ICE CREAM MACHINE !!!!! Every time I come to this location the ice cream machine never works the employees always have some excuse as to why they can't give you ice cream. The food here is subpar the only reason I come here is because it's the only McDonald's in the area and sometimes I have a craving for it but it's always a disappointment. Bad service, cold/old food, orders are never right, and low cleanliness. read more

I don't go to McDonald's too much but I have gone a decent amount recently. This location is about 4 mins away from my home do it's walking distance (a few blocks). The service is average, food is average, nothing is great nor is anything horrible. it's just an average McDonald's, not a high end restaurant or anything. read more

Reading is fundamental I don't know if ya employees are not taking the time to read the orders but they need to read more

McDonald's - Asked for extra bacon and they couldn't even put the regular amount let along extra - Burgers Near Me - Bronx, New York

I've been sitting in this drive through for 15 minutes and come to find out the workers have their friends come to the drive through just to talk. They don't pay attention to customers. They also clearly don't care about the way they cook the food cause they give it out raw. I'm livid with this crappy place , I don't know how they're still in business. If I can put no stars I would read more

McDonald's - Uncooked quarter pounder. I'm disgusted - Burgers Near Me - Bronx, New York

They didn't accept cards at the register, so I order two Apple pies on the kiosk machine then they tell me they have none AFTER I ordered it. Shut this shit down read more

What can I say ?? BRAND NEW place. Recently renovated. I usually drive through but today I decided to walk in an check it out . The self checkout addition to this was great . Even get your food taken to you . But with this new added feature you would think the cleanliness would be up to par .. all the tables were dirty . The bathroom was a mess and only went to take pictures. It looks like someone mopped but people stepped all over the wet floor and made dark dirt spots all around the store . I'm currently waiting for my food . Oh and we asked someone to come and clean the table but still no one . I will finish after i receive my food Ok so I received my food .. and wow .. this is the problem that McDonald's will ALWAYS have . You can introduce all the new "signature " food you want . If you don't have employees that will continue to serve consistent quality products it won't work . All this new technology with bad untrained - bad attitudes.. and this is how employees want to get paid more ??? Lol what a joke . The person that brought the food was rude .. and didn't bring straws or napkins and had the nerve to ask me "any drinks missing " yes my sweet tea - straws- and fries are missing .. smh . So I took the burger back and asked her what burger this was because it sure didn't look like the one I ordered . She told me that it's the same burger . After I asked her how much bacon is suppose to be on it she "sighed" and grabbed the box and told a cook in Spanish " he says it doesn't look like the picture and Wants more bacon. And i corrected her Nd said I don't want more of anything . I want the burger to be made the way it's suppose to . Little did she know i speak and understand Spanish very well . Sorry I can't provide names as no one has name badges. They remade the burger but quality and presentation was bad . This type a stuff hurts sales of your signature line as people just don't make the burger as it should . The burger was horrible and probably won't ever order It again.. and per McDonald's code all employees are Dominican or Hispanic . Why do they do this ? If it's not that they are all black they are all Hispanics . Clearly the "diversity " lies in the hand of store manager . And whatever background they are that's what they hire . Smh so sad . Let me guess .. "it's the Bronx " huh .. we should expect this .. no .. WE SHOULDNT.. hire people that care about the brand . And don't allow mangers to strategically only hire their own. read more

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!!!!WARNING!!!! Store review: I walked in a bit late around 10 something almost 11 pm on 4/22/19 and the cashier was loudly complaining how they're getting orders and to close the doors so people don't come in. I was confused since it says on apple maps the closing time is at 1 and she's yelling this out in front of costumers in Spanish, i guess so people don't understand. After taking all the others she goes back to her coworkers and tells them how they got so many orders because of those fucking people. This was also said in Spanish. While paying at the counter a co worker is asking the cashier if some guy is taking pictures of her, "he better not because I'll make his burger extra "special" and laughed. I guess I don't look like I speak Spanish or they just don't give a fuck. They didn't even sell this guy a drink just to be a ****, she laughed when he left as if it was on purpose. At this moment I felt disgusted and annoyed and rather not say nothing before she spits in my food too. I decided to change my order for take out and not eat in. Their actions was the MOST shocking shit I've seen EVER! Never did I thought I would hear a server from a restaurant say they would spit on food like damn! I only hear rumors of stuff like this. Honestly don't think I'll touch McDonald's again even if it won't hurt their pockets but I'll avoid someone's DNA in my food. I've been to places with bad reviews and i tend to have a good experience but the reviews really describe this store. Food review: French fries a bit soggy and never got the sauce I wanted. No big deal at least my order was correct. read more

Be very weary of this location. I was in there the other day and one of the employees did not have her mask on her face but that's not even the issue. The issue is she kept wiping her nose with the back of her gloves multiple times. Just nasty. And she didn't even bother to change them. Nor did she take the time to go to the bathroom and blow her nose. During this time we gotta be careful. read more

Long wait Unprofessional staff Quarter pounder had blood from being undercooked One of the worst mcdonalds ever read more

Staff don't seem to care about the cleanliness of the establishment or the customers really, for that matter. Rude

Why did we go to McDonalds drive thru and they only take orders from cars not if you walk up to window no worries they will never see my money again... read more

This location of McDonald's sells the same items as all of their other locations, and whenever I go to a McDonald's I order their "Big Mac Value Meal" as a reliable option. McDonald's "Big Mac Value Meal" is something I order as a default meal choice whenever I allow myself to have an unhealthier meal, and the one's this location provides are of equal quality as their other locations. The burger was juicy, french fries tasty, and the drink which was an orange soda was good. When I went it wasn't crowded, and that was good as I felt comfortable ordering/eating there. I was able to get my food in a reasonable amount of time, found customer service to be straight-forward and helpful, was able to navigate the locations layout well, and overall had a satisfactory time. I have a difficult time claiming this place was sub-par to their other locations, as their product and customer service was of equal quality. The only thing I'd change about this McDonald's is their location. I wish they were in a safer/physically more beautiful area, and were outside of the borough of the Bronx. I also wish this alternative area would be more convenient for me to commute to. I hope this review aids in helping others decide whether or not to visit this McDonald's location. read more

Honestly I don't know what to say or how to put into words the service this place gives!! Worst McDonald's EVER!!! The coffee and cappuccinos are cold when it's suppose to be hot!! They always miss something from my order!! These ppl have no clue what the hell they are doing!!! It's disgusting!! This McDonald's should be shut down it's a disgrace!!! read more

Service is brusque, and the speed is slow. Also, the drive-thru window was delayed as they were serving someone... not in a car? Not sure what was happening there. And the hamburger was very very dry... read more

Awful. My Buttermilk Chicken with cheese sandwich was cold, dry, and stale. They were out of mango smoothie mix AFTER I ordered and paid for a mango smoothie. The joint smelled like a blunt. The fries were hot and crispy though. read more

Store hours are from 5:00 am to 11:00 pm on Monday through Thursday, the time now is 5:20 and the doors remain lock. There are customers outside just as baffled as I am to see employees walking back and forth ignoring each and every one of us outside. Very good business! read more

Terrible service, messed up my ordered and had the nerve to get upset about it instead of apologizing. Then disappeared in the back to correct my order, handing me a drink with a smirk. Nawwwwwwww I'm not drinking that. In the garbage it went. Won't go there again. read more

The eggs are ALWAYS hard and overcooked frankly I think they are at least a day old. Nuggets are cold and taste as well. The service is horrible and they're always training someone at the worse time. Let me sum it in 1 word... GHETTO. read more

I just got my order through Uber eats and and they sent me burnt nuggets I've never seen anything like this I don't understand where they thought it was ok to send old burnt food and they forgot to send my daughters happy meal. I never like to do this but they need to do a better job I spent too much money To be sent old food. read more

They always have our orders wrong! If it's not wrong it's old food saw one of the workers in black on the phone texting while next to the fryer I assume that was the manager today. To be honest they needs to replace every body there. Not one day they can do things right. We get frustrated everytime we go there because its closest to us.we went to get food and gave us the food but not the drinks. Why? The place ended up so crowded and they are not keeping up. The ice cream and shake machine is always broke especially in the night is like they dont want to work with it. This is not the first time I complained, I did called and complained and ever since still nothing has changed. Mcd what are you doing with this?! read more

The food was old and cold and they don't clean their shake machines and that's unsanitary crossing old chocolate with mango and pineapple.. worse burrito ever! read more

Unbelievable!!!! I walked in to get food while I waited for my bus that was 9mins away. I walked in there were 2 ppl in front. One ordering and one waiting. The customer ordering kept asking way too many freaking questions like they don't know in 2017 what the hell McDonald's sells. There hasn't been a damn $1 menu in how old and you still asking?????? And even after being told numerous times there isn't none he kept up. Anyways the damn employees kept in engaging in this bs as well. Well finally they get the order and now the employee who has long hair, Spanish looking decides their money seems fishy and starts telling stories about some wall of fame crooks they have in the back office. I finally just said freak it and left since my bus at this moment was 2 mins away. Wasted time and patience. read more

Someone stole my debit card information from this location...used my card there at the kiosk machine, and within the next two days someone used my card to buy a 45.00 mcd reloadable card. Be careful using their kiosk machines when ordering. read more

The most disgusting McDonald's I have ever been in. Bathroom was broken with no soap or paper towels. Door broken so my young daughter had to use it with the door open. Machines were broken for ice cream as always in the summer. I have no idea how a McDonald's like this is even open. Time to renovate asap! read more

I've worked in McDonald's before, and I can tell you this one needs work. Poor quality control, parfait is frozen, French fries cold, coffee is either too sweet or not sweet at all. Food comes out the back quickly and sits in the front while customers wait longer than necessary for their cold food; and the front slowly figures out what's going on. I don't know how corporate allows this place to operate as it. Maybe I should give them a call. read more

Real ghetto(especially when kids are let out from school) and the service is pretty bad too. They're rude and they don't inform you when they close their register. They just have u standin there like a dummy cause they're too damn lazy to tell u that there's only 1 line instead of 2. It's closest to me so i go there cuz the food is fine,not dirty in there or nuthin but i just dont like the workers,they need to grow up. read more

If there was a half star i would give them that rating! If I have a choice I wouldnt come to this branch. They nice renovated this branch recently but for some reason it is still rotten no matter how u hide the inside. Whether ur coming here for drivethru, curbside or in store service, their service sucks!!! Dont come here!! U will be HANGRY (hungry+angry) waiting in line or at curbside!! read more

Uber eats delivery always terrible. The food is always terrible, never have hash browns and it's super close to my house, so there's no reason for food to be super stale. Throw the whole team away. read more

I will say they fixed this place up it used to be a dump. They have gotten better with their service as well. My problem it's always flooded like a local hangout with teens so it makes the place noisy and you don't want to sit down and eat. All in all they have stepped up their game maybe they will start enforcing the 20 minute sit down rule read more

Let's start with the positives. The new renovation is a nice addition. Now the negatives. First the drive thru service had no service. We drove to the pay here window and it was empty, drove to the pickup window and saw many workers walk by but still no service. So since the drive thru service called out, we decided to walk in and get our meals ourselves. The electronic touch pad to order is a nice addition. Sadly that doesn't mean your order will come out correct as i ordered 2 sausage egg and cheese mcgriddle meals and they decided to put egg and cheese on the 1st mcgriddle and the sausage on the 2nd mcgriddle (Haha very fun... if it was a joke but you would figure you would get what you pay for. Smh) The service was slow since they were short of staff and last but not least you now that to wait for a worker to put in the pin code (hand shake, eye recognition, secret password) for you to use the restroom (Hope you dont have to go that bad.) So if you choose to eat here GOODLUCK! Let's hope they fix these issues since they are located in a good location for business. read more

If I could have given this McDonald's a zero stars I would have. This is the absolute WORST MCDONALDS EVER. The customer service is disgraceful, and the cashiers/employees are disrespect and careless. For starters, the cashier that I had was not paying attention to our order and was distracted the whole time (EX. I order large fries the lady gave me small. I order a burger without cheese she give me the burger with cheese). Secondly the lady that was placing our food on our tray didn't even wear any gloves, NONE OF THE EMPLOYEES WORE GLOVES EITHER. I was appalled by this McDonald's customer service. If there is ever any one around this neighborhood and you are craving McDonalds, please skip this McDonald's and eat elsewhere. read more

My McGriddles were over cooked, and soda was really water. Didn't notice till I got home. Horrible service.

Worst service ever. Needs to re-train staff. 1st cashier didn't hear my daughter's order although she was first to order. We ordered burgers without pickles and onions, guess what..it had pickles and onions. She we ordered something else later on, the cashier returned $5 in quarters. Staff are slow and don't know what they are doing. Then they want to get paid $15 an hour. Learn customer service first and how to get things right first. read more