I use to prefer this McDonalds over the rest. The 5am morning guy that worked drive thru was awesome and respectful. I do not know if he was a manager, but everything ran smoother and the experience as a whole was great.
Then I noticed I didn't see him anymore and there was always a younger girl at the window. She was still sweet and respectful, but things didn't run smooth and the line was always super slow. I would see an older female manager inside as well who would walk around slow getting things together.
This was the first thing that made me want to stop going to this location, but this manager made me stop fully!
One morning I ordered a breakfast sandwich with my coffee and it was burnt and the egg had crunch pieces in it. Not egg shell crunchy, cereal like crunch. I was already at work when I started to eat the sandwich, so I called in. The manager that answered acted like my call was annoying her and then let me know my order would be replaced. She told me her name and I told her that will be hard to remember but I'll try.
A couple days later I was back at this McDonald's to get my order replaced. Ordered at the speaker and they told me to pull forward to the second window, which I did. When I got to the second window, the manager asked my name and then walked away. Then she came back and asked who I talked to and I told her I couldn't remember the lady's name but it was a different type of name I've never heard before. She then asked for my receipt, which this location NEVER gave one EVER, and I told her I did not have one. She then said I was lying about the order which I told her I was not and showed her the transaction on my bank account. She told me it was not for that location, which how would she know, it literally just says McDonald's. Then she walked away.
I sat there in both shock and upset at the interaction. Then the girl that normally works the window opened it and asked really rudely with an attitude "So are you going to pay?". I told her no I want my order replaced. Then the manager came to the window and said if I want anything I need to pay, which I said no to again. She then handed me my sandwich and coffee and said "Next time pay for something you want!"
Literally the last time I've been there! Never will go back! I go now to the one closer to highway 76. Yes I know my transactions are not going to make a difference on this place, but I seriously felt as the energy was changing there.
I wish that guy that was working there still did, or in the mornings. Because he always treated the customers with a smile and respectful!
Negative 2 review read more