absolutely horrible. they always forget items when you doordash from here, overnight shifts needs to be looked, absolutely embarrassing

I didn't get my sweet and sour sauce very bad also found rats in the bathrooms and hair in my food

So don't come to this McDonald's cuz they can't get it right through the drive thru! All I ordered was a fish sandwich, 10 pieces of chicken McNuggets and fries ! With hot mustard! They forgot fish sandwich and the hot mustard sauce so I paid $25. And got ripped off! They did a national wide survey and said McDonald's was 2nd on getting the orders right! Well they didn't visit the city of Brighton cuz McDonald's is number one of getting it wrong! Check your order before you drive off! Cuz you might get ripped off! And the teens don't care! I am boycotting this McDonald's in town!!! read more

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Perhaps I should have read the other reviews before arriving here. I ordered ice cream cones, but the machine was broke. Next, I ordered a basic hot coffee, but when it arrived, it was warm. I returned it and asked for a hot one, and I can bet they brought the same cup. They likely microwaved it because it was a tad bit warmer. Sorry, McDonald's, but you let me down. read more

This store sucks they lie about claims when people fall outside there store plus the whole staff is rude .my opinion is that the health department needs to go there more often read more

Ordered through the drive- thru gave the worker an app code and she "added it" once we got our order and receipt we noticed she didn't add the code what's so ever. Called the Mcdonald's and after 3 unaswered calls she finally answered and she tried blaming ME! saying I should've realized that the code wasn't added! A customer shouldn't worry about them doing their actual job. Why ask if we are using the mobile app if the code isn't going to be used!! read more

drive thru lady was rude and when we called the store to let them know we were missing items, whoever answered the phone decided to hangup mid sentence. Unprofessional to the max. Doesn't matter if it's a McDonalds, you keep a customer service mask on no matter what. Ignorant and rude. They'll charge you double what you asked for AND they'll treat you like sh!t while at it. Didn't get her name but she's the RUDE RUDE RUDE. FIRE HER BEFORE THAT STORE GOES TO SH!T read more

Good service ok food and clean easy access great location service is ok depending on the time you go

Always ask for a receipt at this location. Do you like to charge for extra stuff that you do not get to pick and choose when they want to charge for sauces and if you don't have a receipt, you will never know that they charged you. The manager is not a manager she sits there giggling with the girls when I asked, are you charging for sauces when the lady brought over and put the sauces out on the counter, before I even paid, this McDonald's trash needs to hire all new employees read more

Worst customer service experience at a McDonalds I've ever encountered. It was 6:33 pm on Sunday night, October 18, 2020. I was running late heading home after shopping and decided to pick up dinner for my father instead of cooking and serving dinner too late. I drove up a little past the speaker and the person behind me had pulled up right against my bumper so I couldn't see the board with my order nor back up but I knew exactly what I wanted. I ordered, "I'll have a big Mac, a big Mac with no bun, and a large fry." (I am celiac so when I order here i take mine home and put it on gluten free bread). I then hear "mumble, mumble, mumble, first window". Of course I was past the speaker so I couldn't hear the amount. I pull up to the first window and hand the cashier my card. He hands me back a long receipt and I drive to the 2nd window. The guy hands me my order and says, "Big mac no bun and a large fry.". I realize my Dads big mac with everything isn't in the bag. Now I've been a customer here over four years I understand how the guy taking the order could have misunderstood me and thought I only wanted a single big Mac, but it wasn't the fact that he missed my Father's big Mac with everything but what was said next. "That's not what you ordered." he said. I responded with, "I know exactly what I ordered and I asked for two big Macs. I need a 2nd big mac with everything for my Father!" "Let me see your receipt." He says taking my receipt. "Pull up to the next window." It's at that moment I realized I hadn't checked my receipt because i was so worried about getting dinner back to my 83 year old diabetic father who needs to eat at the same time every day. I pull up to the next window and waited. Twenty minutes of fuming and staring at an empty window later after watching a dozen plus other cars get served and drive around me a girl finally comes to the window and I tell her I just need a 2nd big mac. She asked to see my receipt which the guy had taken. "I'll have to charge you for the big Mac." She says. "I don't care! I just need a 2nd f#$$ing sandwich!". She smirks and takes my card. Finally after 25 minutes of rage I get my father's dinner and bring it home with half filled ice cold large fries and my sorry cold bunless burger. When this had happened to me once before several years earlier at this very store also during the rush the lady who had helped me had said, "Sorry, I must have misheard you. I will have to charge you for the other sandwich." And I had happily said "No problem. I was unclear. Sorry for the confusion. Here is my card.". She rang it up and said "Pull in to the spot on the right and I'll have someone bring it out to you." There was no delay in the line and I got my sandwich within 5 minutes. I was so happy. It was this experience plus a bad experience at the Prairie Center McDonald's that had made me an exclusive customer of this franchise. This is my last time as a customer of this franchise. I now understand why my sister stopped getting food from here for my dad and instead goes to the Arby's across the street, a place which has no food options for her as she is also celiac. So what went wrong? 1. Blaming the customer for the mistake 2. Making the customer wait when the problem could have been easily corrected without slowing down the line. 3. Poor attitude. 4. Taking the receipt and not returning it to the customer. Had I been the general manager this would have been the last day these two worked here and i would have reprimanded the supervisor who had trained them. They are lucky I am not. As it is those two still have a job and that franchise has lost a long time customer. read more

I purchased a 10 piece chicken nugget that didn't have 10 pieces in it. Obviously they can't count and they weren't warm. They were mediocre. I do not recommend this McDonald's. read more

Terrible service. Got the order wrong.$8.89 for a burger and fries? People were rude. Then i had to wait over 5 minutes for someone to come out and give my money back. read more

My mom and I had our order taken by Marco today and he was awesome! Every time I come to this location they get our order wrong but Marco was on it and made sure we got the best deal for our meals and he was very funny and friendly! read more

Am usually here a lot. The food is okay, the staff is good. Today though I ordered a crispy chicken sandwich meal (L), came all the way home to find out they forgot the most important thing. They forgot the chicken patty in my sandwich. I basically paid $20 for a large drink, fries, and a pair of buns with a tomato and little bit of lettuce. read more

McDonald's - a hand holding a sandwich with lettuce and tomatoes - Fast Food Near Me - Brighton, Colorado

Sure why not, write a review about McDonald's!? Honestly I don't have much for this chain in general but from time to time I'll swing in for a RedBox or an ice cream. This location is pretty poorly managed and the service really lacks but face it they're not going anywhere. They do have a large play place for the kids and the restaurant is newly remodeled. But face it, unless you enjoy beef that's been washed in ammonia or chicken that's been mechanically separated. (Google it, I dare you) then this place probably isn't for you. read more

Since we flew in on Thanksgiving day and were starving when we got off the plane, there weren't many food options that were open. McDonald's to the rescue! Perfectly seasoned triple cheese burgers and large diet cokes hit the spot and no strange looks when we tossed the buns. Friendly service and a clean location. read more

Dropped by to get a snack for my son... waited our turn in the drive through line. When we reached the speaker, we were exposed to an open mic with a fowl mouthed employee on the other end. When I spoke up, informing him of the open mic and to mind his language as there was a young child in the car, we got no response and just more vulgarity.. ..Wendy's was a good substitute... read more

I like the chain and especially their iced coffee with caramel. But, -1 for menus that change constantly, a terrible idea whose time has NOT come! read more

Really bad service one worker just thre my old on the table and int at to see if I needed anything else

Crock of bull! Don't use the app here!!! Family and I eat McD's like 2X a month, guilty pleasure really. I have used the mobile order and pay on the app 3 times and only once was it correct when I got the food. It also seems they get thrown off by the mobile orders as I alway end up waiting longer then the rest of the line behind me so really what's the point of it ?? Went in to get my order fixed, again ,tonight and watched them snicker and talk crap, (in another language that SURPRISE I actually understand and speak) as I waited. I'm not the one that messed up! I just wanted what I paid for! Get your sh** together, it's not that complicated, it's just McDonald's!! read more

McDonald's - a sign hanging on a brick wall - Fast Food Near Me - Brighton, Colorado

Nothing ever works in this McDonald's went there twice and their credit card machine was down. Another Occasion their deep fryer was Broken. Don't waste your time here read more

We just ordered large fries at the bff edrive thru and didn't bother to check before we left. Big mistake!!! Look what we got!! What a rip off!!! I would turn around and go back, but don't really want to mess with it. But this is ridiculous!! I don't think this is even a small order!! b can this happen??? Check your order before you leave!! read more

McDonald's - Large French fries? - Fast Food Near Me - Brighton, Colorado

I ordered 2 hot and spicy chicken sandwich's and requested for ranch to be put on my sandwich and in the past McDonald's has done this for me but this time you said you couldn't. You also gave me my sandwich unwrapped in the bag and i believe that is greatly unsanitary and that i was not treated correctly like a valuable customer. read more

This McDonald's will not even look at us in the lobby. No customer service at all. Left a review a while back. Someone from the main office called and assure me this problem wouldn't happen again. He was wrong. Very disappointed read more

I went at around 12:30am and boys were quick wit it!! They had that thing busting!! Super fast and friendly. Good job fam

Every time I come to this McDonald's the order is always wrong and the fries are always cold. But it's the most convenient McDonald's so I continue to come. This time I placed an order and before they even gave me my total I wanted to order a smoothie with the rest of my order. They told me I had to order it out the window said they had just pushed total for my order I moved up to the window they repeated my order back and I said yes and then I needed to put on a smoothie and a manager came they were working on the order screen charged me and then when I got up to pick up my food my smoothie was there I told him that I needed a smoothie I had added it it didn't get added to the order and she could not help me because she could not take my money at that thing and I would have to go all the way around and waited that long ass line again. That is poor customer service I had added it at one and did not receive it at the pick up window read more

Drove off because the drive through employe said he ******couldn't ****** serve lunch until 10:30 and it was 10:25 and I'm pregnant. Not what u want to hear when u haven't eaten. 7/24/17 read more

Not happy, waited for 15min, after paying, even though people were walking by the next window no one even looked at me, nothing. I know they were busy, but still. I had my own long 16hr day, with no breaks. Ended up paying almost $10.00 for something I never received, and buying ???? Not far, single parent read more

Bruh, ever since they rebuilt it its gone down the drain. Now there's nothing uipen at night in Brighton lol its funny.

Trash customer service ordered 2 shakes and a coffee waited 20 minutes asked where are order was manager was extremely rude and said she served the order but never did we asked for her to check the cameras and she refused don't come to this trash place read more

It's McDonalds. What more is there to say really. Breakfast is good. Coffee is OK. Service can be hit or miss.

Spent 40 dollars on door dash... orange juice is pure sugar and the worst we have ever had. Most McDonald's you can order burritos without meat and here you can't. Disappointed is an understatement. read more

Perfect spot for serving up freshly made gmos galore. If you eat this trash more than once a month you may find yourself in a state of depression and sickness. However the service is fast, the food is artifically flavored goodness and its chemical composition always tricks your mind into making it think it hit the spot. Not as bad as everyonw says it is read more

Yes, the food leaves a lot to be desired. My guilty pleasure though, on those days where I am depressed and want to eat yuckies, is a Big Mac and salty fries. I do stop here every morning before work for a large Diet Coke. Cheap and caffeinated. read more

Never had any issues here just make sure you double-check your order to get everything as this an all McDonald's seem 2 miss something most of the time read more

The only reason this got two stars is it had a play place and my six year old can't complain. New, dirty, employees do not want to work there. read more

If this place ever got an order right it would be a miracle. How hard is it to make sweet tea..

This is not about the food, because c'mon, McDonald's. It's about the service. It's awful. Took forever and a day to get through the drive through at 3pm for a couple sodas. Every time I drive past, both drive thru lanes are always packed and long. There are plenty other McDonald's to choose from if I really need to go there, which isn't often. read more

I have tried to give this location a few tries but it always gets messed up. I don't eat McDonald's all the time but when I do this one is close.. my order is never right here. Why pay the extra money for the double quarter pounder if they only give you a single with a ton of onions. Also it is pretty frustrating waiting in line and then having the cashier pull their friends to the front of the line and then listen to a 4 minute conversation in Spanish. I would give 5 stars if my order was right... It's not like it's gourmet read more

We visited this McDonald's today only to be extremely disappointed. We ordered something as simple as a plain hamburger with NOTHING on it and received one with ketchup, mustard, and pickles. I USUALLY check the food before we drive away expecting things to be wrong but because I was in a rush making a lunch run for the office (our office is off of 104th and Havana, so there WAS a closer location I could have visited) I did not check. Because of this simple sounding mistake, someone (our office manager) went without lunch today. May seem like a SMALL mistake to be complaining about but when someone goes without food that they waited for I find that to be unacceptable. There are many McDonalds we can visit other than this one so I suppose in the future we will visit a different location. read more