I get to the drive through window and ask for barbecue sauce. The short guy comes back and says "ok 10 piece chicken nugget" and checked the bag and handed it to me. I shook my head no and was about to say "that's not mine" until he raised his voice "why are you saying no 10 piece chicken nugget didn't you get that?!!?" And I said "no I didn't." With attitude he asked what I got and handed me the bag without sauce or an apology for being rude. read more

Great place to go if you're working on your counting skills cause if you ordered 4 sandwiches, this place always forces you to check your bag to make sure they gave you 4. How come they never accidently give you something extra? They ALWAYS leave something out. This place is also great if you enjoy you egg mcmuffins barely room temp with stale english muffins. Say what you will about the food, but most McDonalds work very efficiently like a well oiled machine. This particlular location runs like an old wildebeast on crack with a few lions gnawing on his back leg. read more

Ok, I'm not really reviewing McDonalds here, just expressing a deep appreciation for the 49 cent vanilla soft serve. Only 4 stars because you can't get it after 11. Strictly McFlurries at that point. read more

Most proffesional and clean Mcdonalds any where they are tied with the guys from western ave

I can't believe the positive reviews for this location. Firstly, it's McD's. No Mickeys should get more than 4 stars. The location down the street near the supermarket I think is much better. They have better prices for the same food. The big negative for this location - the staff is hopeless. I notice there have been no reviews for months so maybe there was a changeover. I can never understand what the hell the woman who normally works weekdays is saying... I know they have a script to follow and she probably is bored having to say it each time, but she tries to cram 18 words into one in some accent I can't even place... let alone understand. The only staff member who gives this location its second star is the really nice old lady who works the counter. She's really sweet. The worst is the latenight experience... obviously it's where all the drunken drivers go. And the lines are horrendously long. The thing I really hate is how they make you order ridiculously huge double quarter pounder with cheese type burgers - you can't order from the regular menu. I know most McD's that stay open late do this, but it still bugs me. That late at night, I don't want a 8 pound brick in my gut and the way too supersize stale fries. read more

Drive thru only. While the service is nice and the staff is friendly they really need to get their sh*t together when it comes to orders, I almost never, like 80% of the time get my order correct. 2 sandwiches and I made myself clear over the intercom with the receipt and everything, they give me one, but charged me for 2. It's happened several times already. F*ck. read more

These guys are what you need. They are not perfect; sometimes the service sucks, sometimes the price is wrong, etc, but if you need a specific McD order at 4 am, they got you. Make sure you say it 100% right at the window and have an idea on what it should cost. Any hesitation you have and theyll super ignore you. My advice is to be sure of what you want, make sure it's there when you get it, and ask for what you need otherwise. read more

Last night I drunkenly requested my uber take me to McDonalds. I got us both a double cheeseburger, large fries and chocolate milkshake. When I got my card back the man who ran it broke my debit card in half when putting it in the chip reader.... so now I have no card. When I said what the f to the manager she said I mean what do you want me to do about it. They also forgot my milkshake and obviously being a good citizen I gave it to my uber driver for sticking up for me when McDonald's did nothing about my debit card. To be honest though my double cheeseburger was a 10/10. Keep grilling master patties but Jesus, gentle with our money. read more

They repeatedly mess up orders and never pick up their phone. Terrible service when I've been there in person. Worst McDonald's ever

This place went downhill. Since the 90s They can't get orders right if their life depended on it. The bathroom smells Parking lot is a flat tires dream. They make people get out of their vehicles to walk up to the door to find it locked with the sign saying dining room open till 2 am. With no other sign saying sorry that dining room is closed. Wen u call they don't answer the phone and when you drive up to the window and ask them why they say only 2 people working and there are 3 or more inside the building working. And that they do not have time to make and put up a sign U ask for a manager And they say talk to the manager during the day. Never going there again They sux The one in Woburn/ Stoneham area has better respectable employees working there. Wish yelp had a 0 star rating read more

I have been here 4 separate times. ALL 4 times I have received terrible service and got the wrong order. The people working have been snarky and rude every time I have been through, even to my 82 year old mother. Avoid this McDonald's and go a mile down the road read more

Rating this for the drive thru experience. Probably the most competent McDonalds drive thru I've been through - unreal speed, in and out in under three minutes. read more

I go to Brighton McDonald's on soldiers Field multiple times everyday and for some reason these people always mess it up.... I'm Puerto Rican but if you can't speak English don't work the window they mess up every order cuz they don't know what they're doing over there read more

C'mon we all know mcds is horrible. The food is ALWAYS cold. The burgers are terrible. The cheese doesn't even melt. All the big shots should listen to the consumer. No wonder they are always in the news, about poor performance. WASTE OF TIME AND MONEY read more

The line was ridiculous and it took over a half hour to get our food. I would not recommend after 12:45 because they can't get it together. Would give zero stars if I could. read more

The staff here are incredible! Friendly, prompt and accurate! VERY Surprising! I highly recommend this Mcdonalds! read more

I ordered on UberEats, and it took me over 2 hours to get my food when I live 6 minutes away and it was cold. It was missing more than half the order, and both of the burgers were wrong so I couldnt eat anything because it had cheese and I have a dairy intolerance. I've never been more hungry or upset, this is the worst service I have had from the mcdonalds chain in years read more

i have to say i'm partial to good Scottish food. when i heard Mr. McDonald was opening a new place in America i brought the whole family in for a meal. Even got a McFlurry dessert for my cat. i highly recommend the haggis read more

Consistently the BEST McDonald's I have ever been to...and I've been to quite a bit all over this land. They have flat screen tvs and the service is always pleasant. The restaurant is always CLEAN and I have yet to find it to be crowded. The drive through never gets my order wrong. Their dollar menu is lovely and they have a few outside picnic benches when you want to dine al fresco. I love their soft serve cones, if you dig up some spare change you can get one too! read more

I've never eaten any of the food @ this location, but I stopped in yesterday for an iced coffee + wanted to make sure I reviewed the great cashier. Not only was he friendly, but he walked over to the wall to use the hand sanitizer before making my coffee (which was excellent, by the way....). I think this is the first time I've seen a employee at any "coffee place" use sanitizer between taking my money and making a coffee. Sets the standard for all other places! Keep it up. read more

I. Am. Appalled. This McDonald's does not live to up the Ronald McDonald standard. The staff is not only rude when taking your order, but they are completely incapable of getting that order right. On multiple occasions (10, I've counted) they have either "forgotten" to include something in my bag, given me the wrong item, or completely messed up the entire order. Multiple times they've given me just the bacon when I ordered a bacon egg and cheese McGriddle, and apparently they don't know the difference between a McMuffin and a sausage, egg and cheese in a biscuit. I get it, this is a not a five star establishment, but that means that it should be even EASIER to get a customer's order right. I've been a huge McDonald's supporter over the years, a loyal customer while traveling and while in the states. I'm SO sad that I have to live next to THIS particular McDonald's, because they just ruin my experience every single time. Not sure if it's a lack of experience or pure carelessness, but things need to change. Please make the appropriate changes to see that you put smiles not frowns on your customers' faces. read more

According to Fast Food Nation they cut so much of the cow apart and so fast that the some of the digestive track usually gets cut up in the meet in fast food places especially like McDonalds, so they have to put things in it to sterilize it. So the next time your sitting down eating your Big Mac and you say to yourself, "Hey what is that special ingredient that makes it so good?" you know now.... its crap and fantastic. Good news about the fries too, they actually dehydrate them and add fat to them to make them taste so good, then they cook them once in oil and freeze them, then they cook em again right before you eat em just to make sure they are the most unhealthy things you could ever put in your body. read more

Wow! I never thought McDonalds could get any worse! Today I walked in to a local McDonalds. I ordered my usual. The NOTHING burger, because they're disgusting. Then I had a sudden urge to crap...so naturally I went to the bathroom. Being sad, near-sighted person I am, I walked men's bathroom. Only to see, a hobo making burgers and squishing them with awkward body parts. Anyway, I still had to go, so I went into the stall and found a fry cooker/greaser. I knew that was where it was made!! So then I saw the hobo, handing people bags with stuff in them through the window...? OHHH!! It was the drive-thru window! It all makes NO sense!!! I knew Mcdonalds was a little different but not alien abnormal! Anyway, my McDonalds experience was, some experience. read more

I second the others -- this place is much cleaner and nicer than most other McDonald's, and the service is good. Not a five-star restaurant, of course, but a five-star McDonald's. read more

I go there for both the drive-thru Egg McMuffin run as well as weekend quick lunch before shopping all afternoon. There are quite a number of regulars there on the weekend. Don't be surprised if they come up and start a conversation with you. Everyone is friendly. read more

I stopped into this McDonald's the other day on my way to a doctor's appointment, as I was starving and sick and just needed a chicken sandwich to cure my soul. I don't usually eat McDonald's, maybe every other month or so, usually less. And I don't usually write Yelp reviews, but this location was by and far the nicest McDonald's I've ever been in, and I was having such a crappy day that it just made a big difference. Everyone who worked there was so nice and friendly, and smiled and seemed like...genuinely happy (what is that!) Also my meal was straight out of a McD's ad - perfect looking, perfect tasting, and the fries were warm and just salty enough and not too cooked....literally peak McDonald's. I can't believe I'm honestly writing a review of a McDonald's right now but I just have to give it to them, it made my day. Keep up the good work. read more

Super friendly staff, place is kept very clean. This McDonald's is like no other. My favorite!

As far as McDonald's goes this is a 5 star. AM-PM my order is never wrong...the perception of "extra pickles" may vary BUT it's always right. Whoever is the late night order taker is great. Quick, patient, precise, all while maintaining an extreme professional demeanor. read more

The burger was literally dripping and the person taking the drive thru order was unnecessarily mean and scolding us as we tried to order. Literally yelling. Seems like they need some better management. read more

It's open late, but you can be waiting a very, very long time at those late times of the evening. One time post-soccer, i downed two cups of soda whilst waiting for the obligatory McDoubles. The drive-thru is a nightmare at lunch time. The McDoubles are constructed shoddily, but are juicy and delicious. Better to try the one on California St. or the one in Allston. read more

It is clean and most of the workers are friendly. I enjoy the atmosphere and parking is excellent.

This is an excellent McDonalds restaurant. There are outdoor tables, friendly employees, the food is fresh and it's a comfortable place to sit and eat. This is great customer service. It seems to me that they honestly care about how good a customer's experience is. read more

In light of the recent Starbucks incident in Philadelphia, I thought it a most appropriate time to thank McDonald's for its open door policy with its bathrooms. When my siblings came to visit NYC, our safe haven for rest, coffee and "pee" comfort was any McDonald's branch. There are times when we didn't need anything to buy but needed to use the "COMFORT" rooms (as we call them in the Philippines), we dropped by the nearest McDonald's and we are relieved. Thanks a lot McDo.. read more

The Mc donalds in the Crestview mall has to be one of the few restaurants which is very unsanitary. I have had issues with them but what happened tonight at their restaurant the public needs to know. About a week ago I went through their drive through I ordered 3 mc doubles no pickles a medium fries and I was supposed to have a replacement order of a sandwich because previously they did not get the order right I don't eat that processed cheese and someone gave me the burger with cheese in it. Mind you my son loves his burger with the cheese but he already had 3 burgers for himself in case anyone wants to say that maybe he would eat it. No my burger was thrown out and I had to eat something from my refridgerator. I called the Crestview Mc donalds and they said next time they would replace a burger for me and they would upgrade from a hamburger to a sandwich with a small fries.Two nights ago I went through the drive through late night again. I ordered the same for my son and ordered a quarter pounder without cheese. When I got home and started eating I found a long hair hanging out of the burger right away I ran to the garbage and spit out what was in my mouth. Once again I could not eat my burger. I called Mc donalds again and the first thing I said to the person who answered the phone was that which one of you all have long dark hair. The female who answered said there were a few of them.I told her about the hair once again she said that they would replace the order. Tonight my son called me and he wanted burgers again March the 29th at about 11:30 pm I once again went through the drive through at the Crestview Mc donalds here on Portage. Once again I was asking for my replacement order and my sons order one employee came to the window and started mouthing me off that they are not going to be giving me any replacement order. The same mouthy one said to me that every time I buy a burger something is wrong with it. She was accusing me of wanting free food although up to now I have spent my money and never got what I wanted. She then slammed the window shut. So I drove up and asked for the person in charge I was being told that that person is dealing with the employee who just mouthed me off. I don't know that but for nothing the coward wouldn't come back to the window. Then one other employee tried to resolve things asking me what I wanted because my son wanted his burgers I phoned him to tell him what the mouthy idiot just told me. Thats when my son told me that I didnt throw away the burger and fries from two days ago. So I still purchased his order and dropped it off for him. I collected the remains of the burger and all the fries were still there. I took it back to the female at the first window. I heard her comment she's back. You see These racial set of people thought I wanted free food. So I brought back your nasty hairy burger for you. One fool asked me for the hair. I had to tell the fool when I found the hair do you think I was going to play with it. It's an automatic reaction to get rid of it by flinging it. I didn't know I was supposed to crawl on the floor to look for it fool. So Mc donalds at the Crestview restaurant the food inspector should be visiting you. One of the females asked me what I wanted at that time do you really believe that I would still want anything from them. As far as I am concerned they have verbally abused me. The mouthy one is a big coward because she went into hiding. I told them I wanted an apology but she hid for the time I was there and up to now I have not gotten my replacement from the mouthy racist who was serving tonight. In fact they asked to keep the burger and fries the hairy one my son did take a picture of it with the time. Maybe the one who was mouthing me off is accustomed trying to get freebies and that is why she thinks the next person is just like her. I was forced to give a star rating to be able to post this but they don't deserve not even one star read more

If I could give this McDonald's 0 stars I would. Its nye, and I've been in this drive thru line for over 39 minutes with no help. There are 3 people in front of me and I am honestly disappointed and infuriated with this establishment. You should all hold yourselves to a higher standard and get it together. You should be ashamed of yourselves. Fast food? Stop telling lies. You're a joke and a fraud. read more

We made a late night MacDonalds run and got there at 12:10. The sign outside said it was open from 5 AM to 2 AM, but we weren't let in. The drive through however was advertised as being open 24 hours, which we ended up using. While placing our order, the woman working the drive through window took a phone call in the middle of our order. read more

The dude person gave me a Coke and I wanted a Pepsi. Then he assumed my gender! And he made me pay for the food!

The staff is always rude, the fries are always cold, and they're incapable of getting an order correct. Garbage location. Go literally anywhere else. read more

a lot of mistakes in drive-thru, upset faces, like if they are not getting paid, like making a favor.... avoid this McDonald's and your life will be better. read more

I can't believe someone said the McDonald's in front of the Star market was better than this one. When I went there there was a huge line and cashiers with accents that didn't understand my order, greasy (by McDonald's standards) burgers and they put way too much grill seasoning on the burgers. This location is great I go 1-2 a week and at all times of day I recognize about 7 managers and cashiers by sight and they're all pleasant, competent and both speak and understand English. Also the food is always fresh and the burgers are slightly less greasy than average. Greasiness of the burgers is a function of how often the grill is cleaned whether they hold the tray of burgers sideways to let some grease drip out and whether or not they change the papers in the trays and rotate stock I can tell this place dos the right thing at every point. read more