Out of all the Mcdonald's that I've been from my entire life, this one is the worst one that I've been to. But not because the foods (their food was delicious), nor because the drinks (their drinks are good, and it has a fountain for you to refill it), it's because the employees; particularly the cashiers. One day, me and my family & friends were on a road trip, then we decided to went there and order lunch. I try to order it from the counter since I have a lot of cash. While they order it from the kiosk due to be faster. When they finish ordering, I still haven't order mine yet, because the cashiers are busy by taking care the drive-thru. What's even worse is by the time my family & friends got their stuff, there was still nobody take care of my order. Except the cashiers just walk by the counter back & forth and just glance at me. Not even telling me to please hold up, wait a minute, nor even greets me, etc.. And because of this, I decided to switch up and use the kiosk to order my food, (while my group were half way done, and heck; some of them were almost finish eating). Don't get me wrong, I understand that employees from fast food chains, doesn't need to work like they're inside a restaurant. However, I still don't expect employees were working like that. Despite Mcdonald's are fast food chain, they still have to do better like others, and NOT like how this particular one is working right now. read more

Every time I come here I am disappointed. There is always something inconsistent with my order especially during lunch hours. Also the food is not even cheap or fast anymore. Expensive and slow. read more

Warm food would be nice ! I would like to receive the first I order and go through the drive through twice or go in to do so. A improperly made hot fudge sundae by no means makes up for lousy service and poor quality!!! read more

Me and my family ordered hashbrowns and water, didn't charge for the water! Baffling amount of flies in the bathroom. However the music was great! Instrumental Disney tunes. Food took a while but they were busy, and gave us free sauce. Concerning skull over the tea dispenser... Overall nice place! read more

The food was very good and came out fast I have no idea why the reviews are so low I ate all the food and still wanted more it was that good and the lady coughing the whole time was a good source of entertainment the only thing I'll add is that the bathroom floor was so slippery I almost got a concussion read more

McDonald's - Burgers Near Me - Bridgman, Michigan

Service is awful asked for 4 pc chicken crispys and they where raw than they exchanged it for 2 Double Cheeseburgers and the cook had no gloves and touched my burgers and only saw 1 person with a hair net this McDonalds is awful I would not recommend coming here I've never had this terrible service and no one wanted to own up to cooking the chicken raw... Drive through worker is ignorant as well if I could give less than 1 star I would read more

McDonald's - McCrispy tenders - Burgers Near Me - Bridgman, Michigan

This McDonald's is modern and clean. Being at a natural stopping point on a drive out of Chicagoland, I'm sure I've stopped here in years past. I honestly don't remember this particular store which has been remodeled but I do remember the Bridgman exit off of I-94. The best aspect, besides being clean, is that it's located right at the exit and entrance ramps and there's no extra driving and searching around for it. read more

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Ordered 2 chocolate shakes and they came out as vanilla so the girl at the window said they were changing the mix and I was welcome to wait. There was a line of cars behind me and 1 pulled forward waiting so I asked how lomg so I didn't hold the line up. The gal at the window was very friendly and said it was not a problem. Meanwhile the other 3 employees one of which was the manager were giving me dirty looks and looked like they were being bothered. Thw guy who was going to change the mix came out and after he was asked how long it would take he got an attitude and walked away. So the young lady came and apologized again to me and said she was just going to refund me since he walked away. She turned to go get my refund and another employee was already walking back with my $8.88 with attitude. If I wanted to go a step further I had rounded up so they technically owed me $9. Very very very unprofessional, rude, attitudes and just overall horrible. I was a paying customer who was sitting there waiting and all they wanted to do is be extremely rude. I am a manager in retail and if I saw one of my employees, let alone 3 act and treat a customer the way they did then they wouldn't have a job. Pretty bad when one of these employees was actually the manager on duty. read more

I just went to McDonald's and I got some breakfast for my family. But when we started to eat it, we all noticed everything was cold and very old. My coffee tasted like water. I will not be going back and I don't advise anyone to go here. My stomach now hurts from drinking the watery coffee and some of the old food. #toliet time read more

Best customer service I've ever received at McDonald's!! Sally was wonderful. She greeted customers and checked in on tables, and was just the friendliest lady. The food was great as always. The wait was a tad long but it was the lunch rush. Classic McDonald's ambience. Best Mickey Ds experience in a long while and I am a frequent McDonald's customer. Sally really set it apart. read more

I really hate doing this but it's just getting worse here at McDonald in Bridgman Michigan. I go through drive-through every single day before I come to work and lately every time I turn around there's either something missing. They don't have my order right and it's starting to become BS. I tried to call there. Nobody answers. Take a little your work. read more

They charge $1 for tap water. They said you have to pay for the cup. That's an expensive cup. Guess I'll report them to the Consumer Financial Protection Bureau for price gouging on cups just to mess with them. I'd avoid them. They don't deserve business. read more

My fries didn't have salt I was crying because I needed my salt and no I'm not just gonna order more salt go to hell!!!

If I could give zero stars I would. Terrible service. Woman at the first window snatched my friend's card and told her the dollar amount after taking the card. When my friend tried to correct her and tell her she charged her the wrong amount, she shut the window and ignored her. Then, processes to drop my friend's card on the ground, and rudely say "we will deal with it after you pick that up." Then, the manger came over to "deal" with things and proceeded to be very rude and demand my friend give her name and number. Not to mention the food was TERRIBLE. Inedible fries, disgusting McFlurry, I nearly puked. Person in line in front of us pulled out of line because the wait was so long. Employees have no human decency, never apologized for anything. It would be hard to find anyone more rude than these people. Except the guy who gave us our food: very nice young man. Whatever you do, AVOID AT ALL COSTS. read more

UPDATE. My husband has food poisoning and the McDonalds we ate at around 1:30 was the only thing he ate. Drive-thru took 20 minutes and both orders were wrong. How does corporate keep this place open? read more

Just had lunch at my new favorite fast food place: McDonalds in Bridgman, MI. Nice folks and good service, but Sally was the star of the show. Check it out if you're passing through. read more

McDonald's - Nobody's sweeter than Sally the greeter! - Burgers Near Me - Bridgman, Michigan

Now everyone listen here and listen CLOSE. I'm a local, I live in a nearby neighborhood and spend every summer here, often visiting the Bridgman McDonald's. It's hit or miss, but last night I got there at 11:57pm (the close at 12am) and they STILL SERVED ME. Patient, kind, helpful & fast! Thank you for the free large fries ya'll. All love to ya!!! read more

If I could give 0 stars, I would. Absolute worst mcdonalds ever. The old lady manager was terrible to us. If you hate your job that much, quit. read more

My order was taken as soon as I came. Food took 20 minutes to make. I was missing my sauce and the fries weren't flavorful. I like McDonald's but not this locations. They need to know to include the food people ask for. Overall I wouldn't go back to this location. read more

Worst service I have gotten to date at this McDonald's. First off the drive thru member was rude. Not a nice tone. I couldn't hear her through the mumbles and I had to ask what did you say. They rudely asked what I wanted to drink. Then I get to the other window and again a rude employee. Does no one not say hello these days. Or even a smile would have been nice. I get it you work at McDonald's and prolly hate your day/job. But have better customer service you still are doing a job. read more

Hot cakes are busin busin Like to say we all know the best worker there is me And great staff Totally not biased on this review btw never worked or knew any of the staff in my life guys.! read more

The new ordering terminals are wasted space needed for seating. Today a register not being used was unsightly. Long lines plague this place. The attached picture is a bag of some sort of chocolate sauce laying between the register and the wall. read more

the workers are not professional at all, today two workers were making out in the parking lot looking at people as they do it. Intentionally trying to make people uncomfortable. And food was soggy and and undercooked. 100% don't recommend coming to this McDonald's. plus they never clean their drink dispensers read more

Everyone needs to relax. This McDonald's is right off the highway and is one of the latest places to stay open for food within the surrounding areas. Have you considered what establishment you are reviewing? It's fast food. It's food that is pretty low maintenance overall. It's a food place that stays open late for folks like you that travel, stay up and are too lazy to cook. I would bet that this place experiences pops of business and that is really hard to manage against labor $$ as a whole. Why are you mad at the workers? Why are you mad at the managers? They have limitations on how many hours $$ can contribute to AND most likely have a high turn over rate, mostly due to rude customers complaining about the time it took to cook a cheeseburger, ALL while not even being able to cook the cheeseburger themself. Are you mad that they don't work hard enough to meet your needs? Well for about $25,000 max annually.... I wouldn't either. You want workers to work harder and meet your expectations? Fight for fair wages. The reality is that your expectations keep getting higher and their wages stay the same! Be mad at corporate America if you don't want to point the finger at yourself for throwing a fit after being inconvenienced at a McDonald's drive through. read more

Every time I've gone through their drive-thru, or used their app, in hopes to get a decent meal, in a decent amount of time, I end up waiting until the friggin' Heat Death of Universe. Seriously. Right now, you might be thinking, "Oh, c'mon! Sometimes you gotta wait in a drive thru. Suck it up and wait for your order." But you don't understand. It's like the employees conspire, daily, to chip away at your insanity. Are they playing a riveting game of Monopoly? Are they doing their taxes? WT EVERLIVING F IS TAKING SO LONG? It doesn't matter the hour. It doesn't matter the order; YOU. WILL. WAIT. And you WILL. REGRET. And the worst part about it? They're friggin NICE about how long it took. "Sorry about the wait, sir." But it's been 3 hours and I just cannot comprehend what you guys have been doing that whole time. Please, I just want to know. Were you guys on to the cure for cancer? Was I interrupting something important, like planning the next mission to Mars? I mean, if it's something like that, I could understand why I was waiting 20 mins in the Drive-Thru at 10:00 for a friggin cheeseburger. But it wasn't. Was it? I just WANT. TO. KNOW. Enlighten me what is taking so long. Not just once, but every damn time. There was only one car ahead of us this time, and we were waiting on literally just two cheeseburgers. There's a Subway down the road. Just go there. You won't have to pick out a McGrave while you wait for your order. read more

Dirtiest McDonald's. Slowest McDonald's. Worst McDonald's. We visited on the way to Chicago. The bathrooms and trash areas were filthy and the wait time was 20+ minutes. Hard pass. read more

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I understand that you're working at a McDonald's but what is with the attitude and sarcasm here? Very rude workers. Highly disappointed and frustrated. read more

Pulled up tonight to get food for my son. Happy meal and there was a little delay. They gave me an extra pie even tho the wait wasn't bad. Thanks for everyone on the night shift 6.7.21 read more

We got two chicken biscuits and coffees. They said they didn't get many chicken orders so they made it fresh for us. Very friendly service and quick. read more

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This is absolutely the worst McDonald's I have ever visited in my life it disgusts me on how the workers treat there customers with extreme rudeness. The food is not good I didn't get what I wanted I asked for a cheeseburger and got chicken nuggets. I would easily drive 1000 miles to get to another McDonald's this place is absolute shit avoid it. read more

Cold / old fries. Hardly warm burgers ?? Come on.. step it up.. Find some pride in your job.. read more

Dirtiest McDonalds I've ever been to. Will not come here again. Just disgusting. My husband and I just wanted to stop and grab a quick bite, but this place just ruined everything. So gross. It's so gross I wanted to demand my money back and go somewhere else (but my husband was hungry and couldn't wait). read more

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There is a rude guy or girl at the drive through, they are blonde, doesn't do anything but shoves the food at you and acts like he/she hates their job. The place on the inside is completely TRASHED. read more

Plan to wait at the least 25 min for anything. Every time. It does not matter if you're the only person there, but if you're not, plan for much longer. read more

I feel so bad for their good, hardworking employees because the bad, lazy ones succeed in making them ALL look bad. This place is famous for messing up orders. It happens so much that when someone has to walk in to get their order right, these people don't even bother apologizing! That's just crazy to me. They also lie all the time, claiming their shake machine's down - when really, the thing's filthy af and no one wants to clean it! My neighbor even told me he's seen roaches in there! I would not go here if I were you. Unless of course you don't mind eating old, reheated food, drinking shakes from a filthy machine, and wondering if they really do have roaches. Regardless your orders gonna be messed up so you'll get to walk in and see their little dirt box yourself. read more

This has to be the worst, most disgusting, slowest McDonald's on the planet. I just had a 7 dollar fish sandwich which tasted like a sharks asshole. Half cooked garbage. Threw it out after one bite. I am done with McDonald's. High priced crap they call food. Disgusting. read more

Slowest service. I have yet in 5 years of living here had the machine to make a Mcflurry work..whatever. But employees are decently polite. Take what you can get I guess. read more

Slooooow service! I waited over 15 minutes for a simple order. I finally asked about my order and she grabbed my sandwich and fries flung it on a tray and handed it to me without event say sorry for the wait. The ladies bathroom was out of toilet paper and messy. It had to have been a while since any employee checked the bathroom because four empty toilet paper rolls were lined up on the handrail. read more

I met Isaac P. in a local store and had just the most wonderful conversation, nice person, and he works at the Bridgman, MI location totally right off the highway McD's. We all have the same complaints about McDonald's messing up orders and such, but this location gets it right all the time. It's mostly the younger set working here and I will confirm..... Millennial and Gen Z attitudes are not dished out here!! I have yet to run into an employee with an attitude. Not saying it never happens or that I go there often, but when I do, the experience is fast, polite, and accurate! read more

So this place looks amazing. We come here Thursday night after softball! The service is the worst I have experienced, it got better for about a month but, it's back to being bad! Long wait for food with no apology. Items were missing and the gal that gave us the food acted as if I was putting her out! Her response to the one missing item was "yep" . read more