Wish i could give zero stars to this location. Whoever was working 12/25/21 around 8pm should get fired. Absolutely the worst customer service by calling me a liar and bitch for messing my order up. Even when i showed him the bag with missing food. Then proceeded to yell through the window. His name was either josh or tanner, either working fries, shift manager or night manager. A not so customer service friendly position because he sure did not show it. I am furious and my bf was furious the way i was spoken to. I wouldnt recommend this location to anyone who is looking for a fast, and positive drive thru experience. read more

Super friendly people and a very clean front of store. Food is always great and to this day I haven't left this store without a smile on my face :) Keep up the good work read more

I recieved my order very rapidly, which was a pleasant surprise until I discovered that my food had been undercooked. I know management pressures staff to get food out as quickly as possible, but I'd much rather wait a bit and get a fully cooked meal. read more

Two stars for good food. But the service was not. The self-ordering kiosk didn't print out receipt. The staffs didn't seem happy working there. They forgot to hand me my food after it was done and left it sitting behind the counter until the customer after me got his food they realized that. This will be my first time and my last time to go to this McDonald's. read more

Besides the greeting at the door this has to be the worst McDonald's in regards to customer service. I rarely leave reviews but wow. I'm on a very tight schedule since I'm only visiting but I thought McDonald's would be the quickest. The messed me order and I stood at the counter for 5 minuets without one person asking me what's wrong with my food and I had two Uber eats guys complains about how long they were taking. Manager and workers looked at me but said nothing. When I was finally asked I explained and she took the bag from me and the burger and threw them away didn't say sorry didn't offer me anything for the mess up and the wait. Then after a minuet I heard a worker ask what did she want again so again she explained it and when I got my food it was correct but the lady who gave it to me was not sincere about her apology at all. So disappointing! read more

I understand that mistakes happen, but how do you screw up our order EVERY TIME? Food paid for, but missing items. If you tell the staff, they will just argue with you. If you call to speak with management, you get a voicemail system. Would give zero stars if I could. Will not go back. read more

mcdonald's works for the bourgeoisie. proceed with caution. travis cott boorger so yummy

I'm really perplexed by some of the less positive reviews that I've read about the 28th Street McDonald's because my experiences are consistently so positive. Even during the pandemic with the increased number of customers ordering through the drive thru I continue to be so impressed by the excellent service and friendly nature of the McDonald's staff. The service is what keeps me coming back to this specific location and the quality of the food is always perfect and accurate. I honestly wish other fast food restaurants provided the level of service and quality of food that the 1800 28th Street location continues to provide. I am a grateful customer. FIVE STAR EXPERIENCE! read more

I have been going to this Mcdonald's for a long time and i have had no problems with anyone I just love on how clean it is and If i want to be treated nice then I am nice to them, I am saying this because there has been some people that are mad and they just get mad at the staff for no reason so the staff sometimes just get mad or just play it cool.. all i have to say is be nice to the staff read more

Listen. I've had my fair share of McDonald's visits. All I really wanted after a long strenuous day was a nice six piece chicken nuggets. And you know what I didn't want? A got damnt Dr Pepper. Well to my surprise, when I went to receive my order I indeed received a Dr Pepper instead of the crispy succulent six piece that I wanted. When I found out well was I quite disappointed. I gasped as I received a medium Dr Pepper in place of my six piece chicky nuggies. when I asked the lady at the window she looked at me like I was loco crazy. I told her that I had ordered a six piece, two spicy Mcchickens and a large fry and a sprite NOT!!!!! a Dr Pepper. Who the heck even drink Dr Pepper?! Disgusting. Anyways I told her that I wanted chicken nuggets originally and she must've missed heard me. Instead of grabbing a manager and trying to sort it out I saw her causing a diddly dang commotion about my chicken nuggets. I gave her the Dr Pepper back and another woman comes out and demands $2.17. I say what! That's nonsense! That's bananas! I paid one whole hard earned dollar plus tax for a disgusting Mr. Pepper. Phd! I didn't want in the goddamn first place! And I said well ha ha Ha! my mom taught me as a young child to save every single dollar I possibly can so of course I asked her why would I pay full price for the chicken nuggets when I already paid for a Dr Pepper that I'm not getting and also don't want it and she's like well it's a dollar difference and she was just down right diddly dang rude! and then my fries were at half full. anyways, the sprite was crisp and delicious but i have horrendous acid reflux. read more

I don't care what people say. I love Spicy McChickens. I love McD fries. I love McNuggets.

The staff is rude and can't take basic simple orders without making mistakes. It's really not that difficult. The person who handed me my food was one of the managers and he was the rudest of them all. When I went inside, the manager became combative and hostile. I've visited McDonald's all over the world. By far the worst experience I have ever had at a McDonald's. read more

Love reading all the reviews of how people are disappointed with the service, like they didn't know they were at a McDonald's fast food joint. Screw em, 5 stars! read more

Says 24 hour bus r I have been there later multiplayer me times and no one took my orderin the drive through...

This was the worst service I have ever gotten I hate this McDonald's and will not be coming back they don't disperse clientele they disperse to be closed food was cold not fresh and employees were rude read more

Went here for lunch yesterday, and had a very horrible experience. Staff seemed irritated, and the menus were just plain obnoxious. Everytime I tried to look at the menu, it would swoop away into some kind of ad. Worst of all, is that only half of their menu was even up there. I would highly recommend the bk next door. Way better service and better food. read more

They seem to have their act together. I normally get what I asked for and don't have wait too long. Which is the target when I pick MCD. There is a constant homeless bunch out front so don't come expecting to eat outside, and I have had some bad luck with the outer drive through speaker pick the inner path if you can. read more

Terrible. Reviewing from a note I wrote in my phone on Wed, Oct 7, 2015 (around 8 PM). McDonald's just launched a breakfast-all-day event, and Wednesday offered a free Egg McMuffin between 5 AM and midnight. My source were at least two websites describing this (regarding Colorado stores, at the very least). The catch is you wear what you sleep in to the store. So, I donned a white tank top and soft black/white zebra pants, got in my car, and made a trip to the drive-through. I asked for an Egg McMufin. What resulted was a really dumb and degrading experience. The first employee at the window was a young teenager; I showed my phone and he walked off, only to return with a woman a bit older, about one minute later. I offered my phone screen and tried to hold it, but the woman insisted to hold it over the ledge (hanging about 2 meters to the asphalted ground). After over one minute, she said certain stores aren't honoring the deal. I provided another website, immediately, and asked her, "are you sure?" So, she said she would call the store manager (...wasn't she the manager? Aren't I in the drive-through lane? Doesn't the damn sandwich cost a measly $3... probably a quarter to make?!). Next window; woman there didn't know what was going on. I finally explained that some lady had sent me there and was supposed to call somebody about making my sandwich free. The woman at the window sought the woman on the phone, who showed up and says, "LET ME SEE YOUR PAJAMAS!" Oh my. So, I lean forward in my sedan and expose my white tank top. She asks, incredulously, "A white shirt? THAT's what you wear?!" Ummm, yes.. is. I respond with, "I could sleep naked and would arrive without clothes, but that'd be in appropriate." So, she tells me to show her my PANTS. Oh, jeez. So, I try. She rolls her eyes and says she'll give me the sandwich "this time". As if she hasn't tried to degrade me and as if it wasn't a deal McDonald's has advertised. Jeez, thanks. I do thank her and ask for her name and the store manager. She says she called the sub for the manager, since she's on vacation. First, she says I should return in the morning, but eventually gives me the name of the store manager and the sub... with spelling difficulty. I smiled and thanked her for the sandwich, and left. The sandwich was cold and dry. It barely went down my throat. McDonald's, if you're going to offer breakfast all day, please don't make it stale and dry. I could just make my own breakfast in the morning and then let it dry out throughout the day. So, thanks but no thanks. Customer service FAIL. Food FAIL. New promotion FAIL. As a colleague said at school earlier that day, "Free sandwich? Nah. McDonald's isn't even real food." read more

Ordered a burger and chicken tendys but only got the burger. I shouldn't be this hurt but it's an insult to my principles.

I'm a regular customer but today I had a horrible experience. one of the staff members talked back to me. I waited for my order more than 20 minutes At drive thru. I told her that I had been waiting for 20 minutes and she answered back "I don't care.Good bye " a very rude answer. don't you think? read more

Horrible service 15 minutes before 6am to get a cup of coffee. Took her 5 minutes to to give me back my 4 dollars in change. Will not go to this McDonald's anymore! read more

So this place had some good food but there were a bunch of homeless people inside and they kinda smelled

Today was the second time they forgot my items. Check your order before u drive off!!!