I go to various McDonald's throughout the country all the time. This is the only one I have ever been to that charges for water. When I complained to the manager at the drive-through, she was proud of her policy. No apologies, no remorse, she was happy to lose my order. I will tell everyone about this and their two star current rating will drop even more! read more

The lady at the window was very very rude. do not go here if you want nice customer service. all i did was ask for salt and she gave such a rude response and i will not be going back here read more

Went through the drive-thru around midnight and was treated with straight-up disrespect. The woman at the window had a nasty attitude, threw my change at me, and muttered something in Spanish as I drove off, I understood enough to know it was a rude comment about my weight. Completely unprofessional and unnecessary. Never coming back. She needs to be fired. If I could give a 0 star I would. read more

It's McDonald's. We know what to expect. It has improved greatly over time, and this is my preferred store. Using the app, things come out quick and accurate. I like the soda refills, a vanishing thing. Staff are available if needed, food is hot and accurate. There's morning regulars, some days I join them. Keep it as is! read more

if I could give zero stars I would. this place and it's lack of service is a classic. never a hello. never a thanku. just drive thru and give us your money. it used to have great staff. the owner needs to get a grip on the poor basic manners at this place. it's free to say hello. thank you and you are welcome. your staff is poor. giselle needs to leave the job. she acts like she is doing everyone a big favor. she has a face and attitude that are horrible. get rid of her in the window. she is brutal. start over. and teach manners. it's not that hard to be nice read more

This McDonald's establishment is the worst I've ever been to. The customer service is appalling, and the employees are incredibly rude. They even started speaking badly about me in Spanish to another employee, assuming I didn't understand. I understood everything they were saying! Save your time, money, and energy. There's a McDonald's down the street that will serve you with far more grace. read more

Open 24 hrs! And most recently I don't know if they have new management or what... but the food has been better. Fries have been hot and fresh and orders have been fulfilled correctly. 3am crew is killing it came here two nights in a row at this time because the food is better and the service is quicker. There used to be a rude lady at the window but last two nights the Hispanic gentleman at the window has been delightful and kind. read more

Cold fries and burgers they forgot the fucking Big Mac and fries and they said nothing

Why did I wait 15 minutes for a cheeseburger and a chicken Big Mac? They make chicken sandwiches and cheeseburgers all day.

My friends and I were trying to enjoy a beautiful Sunday afternoon. But as we walk in i see roaches, stains, and teens playing around in here. And when we started to order this big bitch mf, greasy ass hair, ingrown hairs on all of its 7 chins, and i couldn't even tell if it was a boy or girl. This thing was very rude towards us, We genuinely wanted to order and continued to show no manners. I do NOT recommend this place. read more

McDonald's - Burgers Near Me - Bolingbrook, Illinois

i love coming here at night to get a quick bite. sometimes after a long day of work. But recently theres been a lady working night shifts here on drive through and shes always so freaking rude speaks rude to you over drive through speaker she also gives you the dirt look shes awfu! This has happened a few times now. read more

My son had never been to McDonald's before so we came here to meet some fam for a little lunch on a rainy day. It was clean, which is nice. We dined in and ordered off a kiosk. Seemed kind of silly because my kiosk malfunctioned at the payment portion and I had to go to the counter to pay anyways. They are trying to up their customer service and give you a number to bring you your food. This is where the experience lacked for us. The worker was all sorts of confused and forget things for our group left and right and we really didn't order that much. Once we had our food, it did hold up to the McDonald's I know and love. The food was hot and tasty. read more

I am disgusted they served us 2 yellow smelly water. I can not believe that they didn't notice the color or smell before serving it. read more

McDonald's - They served us yellow water I am beyond disgusted. - Burgers Near Me - Bolingbrook, Illinois

Terrible Servive drive thru experience sucks. Slow Service and miss up my Mocha Mint Coffee it taste like mint shampoo only plain dark coffee no creamer i throw away in the garbage. Never Coming back to McDonalds sucks!!!! read more

McDonald's - #5 McGriddle Mocha Mint Coffee Sucks! - Burgers Near Me - Bolingbrook, Illinois

Absolutely disgusting woman's bathroom. Poop smeared on the toilet seats of both toilets. Toilet bowls with shit all over them. The whole bathroom smelling like shit. Absolutely disgusting!! read more

This McDonalds was the BEST one I have been to in 25yrs!!! The restaurant's staff were welcoming and friendly! While they had kiosks they did not ignore customers who wanted to order with an employee. The food was all fresh and HOT! The bathrooms were clean and smelled clean too! They staff also wished us a good day as we left and said goodbye!!! I wish this McDonalds was in my hometown! This is what they all should be like! read more

My family and I went to this particular McDonald's branch as a last-minute thing following a shopping trip. My son has a food allergy, so we are very careful to check ingredients on new items, and normally we check allergen menus online before going anywhere. However, many other McDonald's restaurants have been able to produce an allergen menu for us to look at when we go, so we incorrectly assumed they would be willing to assist us. On this visit, we inquired about the ingredients of a new menu item. The employee taking our order was very polite, however she said she wouldn't be able to find us that information. She said she asked her manager, who said the same thing. At that point, we left and visited a different McDonald's branch for what we needed. read more

I was watching The Founder & got a craving for McDonalds. I rarely go unless it's for a yogurt parfait. There was nobody behind me so I struck up a conversation with Chris at the pay window. You are lucky to have him! He wants a career in culinary arts. I wished him well. I told him that my son worked at McDonalds in the nineties in Richton Park and is now a lawyer. Do you offer any scholarships/financial assistance? Chris gave me the feeling that he's going places even though our conversation was short. read more

McDonald's - the receipt for the restaurant - Burgers Near Me - Bolingbrook, Illinois

Clean, well-run location. Not a big McD fan, but this location deserves some props so I am posting. If you like the menu and are traveling through, this is a well-managed location. read more

Came here late at night Because I had to use their restroom. Shockingly the bathroom was sparkling clean! However the rest of the store was chaotic. Customer service was awful. They got those fancy touch screen menus to order your food because face to face conversation is too hard to do in the 21st century. Drive thru was wrapped around the place basically. Probably wouldn't come here. It's located Infront of a Costco of all things that I didn't know. read more

This Mc Donald's does not know how to treat its customers as I arrived after working late just after 10:15 pm and I went through the drive through. I waited for a long time as i ordered my food and then waited for them to open the pay or cash register window. Then someone waved for me to drive to pick up window as there was a car already there. But I did because there was nobody at pay window. Then when I finally get there a girl with long finger nails tells me that I did not order any food and I had to go back around as they have a line. The same line that I was in for over 10 minutes!! Needless to say I was not going to get back on line so i left a very unhappy, hungry, and long time customer. No more will I put up with customer service at McDonald's Donald's treating me like garbage. read more

Does anyone no why at 10 o'clock at night the lights are all shut off and from a distance the place looks closed when you go past the drive-through stalls are lit up displaying the menu if you were looking from the tollway or several blocks down the whole parking lot and the arches are totally dark and it's been like this for over a week. Are we trying to appear that we're not open but if somebody pursues it and tries to go there anyway they're stuck taking an order because they are open but they don't wanna display customers from a distance that they're actually open and they actually have to do work. I'm going to try and find the corporate number and let them know probably a bunch of teenagers and kids who don't want to work so they shut all the lights off to appear closed and as I said this is like 10 o'clock at night. Pretty pathetically lazy and bad business practice Corporate needs to get on the manager and the workers read more

I have been going to this Mcdonalds ever since I was young. Growing up I'd always go with my best friend. We'd always get the same meal. I would get a Quarter Pounder With Cheese, a McChicken with extra mayo, and finally a Cinnamon Bun. But you guy's decided to stop selling them so you get - a star. But I would like to start about the burger. It was so fresh and hot, the bottom of the box burnt my hands. The first bite was so juicy and cheesy and delicious, the grease dripping down my chin. I swear I was almost as wet as the burger after that bite. I absolutely devoured what was easily the best qpc i have ever had. After every Quarter Pounder with cheese, I would continue my feast with the fresh McChicken with the juicy, creamy mayo. Each burger I get, I get the crunch of the chicken patty, and the burst of mayo accompanying the fresh clean lettuce. I love every time I take a bite out of their McChickens, the creamy mayo drips my chin like the cheese from the qpc. It's so refreshing after the hot, moist Quarter Pounder with Cheese. At the end of my meal, I creamed at the sight the hot, fresh, Cinnamon Buns. The way the frosting would fill my mouth, it really complete my meal. Leaving me a fat and Happy girl. This review would've been 5 stars but they discontinued the cinnamon buns. I don't know what the situation is but I would order a cinnamon bun every time I went to a Mcdonalds, but this mcdonald's made me cry a lil because of how beautiful a cinnamon could be and how much better it tasted. read more

Worst McDonald's in our area. I go out of my way to avoid this place. The drive thru is awful. Recently, I had to stop there, and a drive thru employee at the first window spent the entire time talking to another employee (they were gossiping-- she never even told me my total) then I pulled forward only to be handed the wrong order! She had charged me for the wrong order and I had to wait for them to refund my credit card and process the correct order. This isn't the first time I've received the wrong order, but it is the first time I was even charged for the wrong order! I have also seen drive thru employees on their phone (clearly on a personal call, unless McD's is now providing sequined cell phones to their employees), and when I wasn't being ignored, the staff was rude. The only pleasant person I have ever interacted with in the store was a manager (sturdy African American man), who was very nice. I felt sorry for him though, being left in charge of such an inefficient crew! Do yourself a favor, and if you need nearby fast food, head to the Wendy's that's just across the street and down a little ways, they are fast, friendly and accurate with orders. read more

Worst customer service! You know what you are getting with the food. Drive up window just awful. Many people could use the job to have people who just don't care. No acknowledgment that I'm even there, opened the window with her back to me. read more

Worst ever!!! Took 20 min for drive through and we were the 3rd car. We had a simple order , 6 piece nugget happy meal a hot fudge sundae. Fries were white as they wee under cooked and nuggets were cold and stale. My hot fudge sundae was melting and they hot fudge all over the outside of the container . My soda cup was dirty on the outside too. It was nasty, we ended up throwing all the food out and not eating . We will be letting McDonald Corp know , this is awful for a simple order . read more

Do not recommend. After 12am they do not allow card payments. They will take your cash and put it in their pocket. They wont even take your order if you have card. Very rude and unprofessional. If I can give 0 stars I would! read more

I come here all the time. Normally I just let it go cause it's nothing but young people working but today I've had enough. The customer service here sucks. I didn't get my daughters happy meal so I went inside. I was standing at the counter as the manager and everybody else just looked at me and kept moving. No acknowledgment or anything. I had to tell at them to get their attention and the manger had the nerve to tell me to use the self service station before I could even tell her what my issue was. Then when she finally listened to me and took my receipt they made my child's burger wrong despite me telling her how it was made and it being on my receipt. I will never come here again. read more

They don't have their system working. It's bad service. I came at 3 AM and they said "our systems are shut down" sounds lazy to me.

I mean its hard to mess up this level of fast food.... And yet they consistently find ways to suck at the bare minimums of services. Closed at odd time for a 24hr McDinalds and AWFUL at customer service. read more

Been to numerous Mickey Dee's around the world and this one takes the crown for worst service/experience ever. Various places in Europe & countries east of Turkey typically don't provide good service which is part of the culture and perhaps this location should relocate out there? The moron at the first counter made three debits on my paypal mastercard but only credited it back once. Had to request the fisher bag of crushed peanuts that was supposed to be included with the ice cream sundaes. When I called the even more idiotic manager explained, "Sorry for the extra charges. It's a system thing, sometimes you have to wait a few days till everything clears." Three days later I mail a claim to paypal to give me back the $5.79. All over three vanilla sundaes and once iced coffee. Not happy. Filled out a survey only to be lured at the end to come back for a free egg McMuffin. No thanks. The last question asked if I a manager should contact me and to this date no reply. Why bother asking it on the survey? Very corporate. Gotta love it! It's about a 10 min drive, but go over to the 75th Street & Plainfield Road McDonalds in Darien. Avoid this Bolingbrook McDonalds joint unless you're desperate for water. read more

Almost got a cherry berry chiller to the face, since the little jerk teenager employee opened the window, didn't look at me, and shot his arm out the window with my drink like a rocket. No "hello," "goodbye," or "have a nice day." While he conversed with another employee, I grabbed my drink, said thanks and went on my way. Service needs some polishing. read more

I'm not quite sure why Bolingbrook is really in need of three McDonald's restaurants, but since this one is right off the 355 Boughton Road exit, I'm sure it picks up a bit of the highway traffic. This is the newest addition to the McOvertake of the Bolingbrook area. Not for me to complain, since a new business is always a welcome idea. Actually, this place is kind of nice. It has only been open for about six months now, and is clean , well kept, and rather comfortable. Unlike the other two locations, it's not a total dump, and the employees actually give a care. I believe they are trying to go for a semi-modern look in here, but I think it's rather got kind of an 80's vibe going on. I keep on waiting for the cast of 'Saved by the Bell" to walk in at any moment for some after-school burgers. Food is standard McFood, but like I said, the service is by far better here than at any of the other locations. I'm married to a McJunkie, so I'm here a little more often than I'd like to admit. read more

I went here for dinner tonight they were pretty backed up due to a power surge they had lots of issues but they kept it together. The manager on duty kristen was fantastic dealing with the issues going on. The crew was very apologetic for all the issues and being behind. I will definitely be back here because of the great crew and management. read more

A shiny new physical plant that is rendered useless by the total incompetence of the staff. I guess my expectations are too high, and I need to recognize that the caliber of the adult McDonald's employee rivals that of a mid 19th century cattle rustler. If you happen to queue in any line but the one nearest the food prep area, get ready to be ignored. And when your cheeseburger with fries and 4 piece chicken nuggets kid's meal arrives after a 15 minute wait and numerous complaints, it is guaranteed to be as cold as a well digger's posterior aspect. This place will do well because of it's location, but the food and service lack any iota of efficaciousness. read more

Horrible service. Went through drive through and the food order was incomplete upon arriving at my home. Without me having to go back to the restaurant, the manager would not credit me the plain cheeseburger I ordered. I should not have to be further inconvenienced having to go back if I can provide proof of purchase receipt. Unacceptable and the manager's attitude and lack of customer service is even worse. Not even an "I'm sorry for the mistake and inconvenience" came out of her mouth. This situation happened on 3/6/21 at 6:40 pm. McDonald's corporation should take note of this employee and provide further guidance as to how to treat a customer. read more

Some fast-food places seem to attract rude employees like magnets (I have lifetime bans on KFC and Burger King due to repeated bad experiences), but I've always felt that McDonald's was a cut above the rest... until yesterday. So I go in and order 8 vanilla cones, and as the gal was making them and putting then into the carry out tray, another gal (from the drive-up window) comes by and takes a cone right out of the tray. "What are you doing?," exclaims Gal #1. "Just make another one," Gal #2 retorts. While I expect things like this happen all the time in closed kitchen's, I've never seen anyone act as rude right in front of customers. And that gal seemed oblivious to her rudeness (though the one who made my cones apologized as she handed me the trays). That location (not a favorite, but often convenient) is now banned for 6 months. read more

This one is closest to my home. Doesnt happen all the time but it is NOT NECESSARY TO HOLD THE FOOD BAG OR DRINK OUT THE WINDOW...barely missing my car mirror. I am not an idiot, I know to go to the next window. If your cashier is taking forever to ring me out maybe you should walk over to window 1 and smack them upside the head with my bag instead. And by the way, thanks for the "egg white delight" today. So glad I paid more $$ for a fake looking egg with yolk in it. read more

McDonald's - Egg white delight anyone? - Burgers Near Me - Bolingbrook, Illinois

This McD's is no good. There's a higher probability of them getting your order wrong than right. They charge different prices than there menu says, and told me there's nothing they can do about that. I've waited half an hour in there drive thru before, only to get the wrong food and have to go through again. Their customer service sucks. You guys really need to pull it together. read more

Do yourself a favor and go to a different McDonald's. Have gone a half dozen times and EVERY time they forget something and the food is ALWAYS cold. I will not come back to this location. read more