I'm not a big McDonalds fan but every so often need a Big Mac! I stopped in here and my meal was perfect, enjoyed it. I got lucky because as I sat eating my meal I observed chaos for other customers. Very disorganized and you could see the frustration. Staff did mentioned they were short staffed and I hear that. Several folks walked out. Folks were forced to order on the kisoh and one was broke. Several customers when directed to the kisoh left. read more

Went to McDonald's around 1045 got two Mc doubles never got a receipt. Bad service don't come here.

My order included a quarter pounder with cheese and a McRib. The McRib had an odd smell to it and the quarter pounder was almost completely raw. Service was slow, burger should have been cooked fully within wait time. read more

McDonald's - Raw Quarter Pounder® with Cheese - Coffee & Tea Near Me - Bluffton, South Carolina

Mid day stop for some food. Bathrooms were clean. No line I used the kiosk placed my order The WiFi was working so no issues to report there. My food came out quickly and to my table. The associate brought everything I needed. Sauces straws napkins. Great experience on my end. read more

McDonald's - Nuggets small fry quarter pounder with cheese and a drink - Coffee & Tea Near Me - Bluffton, South Carolina

Awful customer service wouldn't dare to take our order! Burnt food! The scene is very sketchy! Would not recommend this place for sure!

We have never seen such poor customer service from a McDonalds... and we've been to many throughout the Southeast! The manager was throwing bags of food at customers, charging people for cups of water and extra cups (granted it's not Starbucks, but with her attitude it was like really... did someone pee in your Wheaties today??), and acting like asking for ketchup was a complete inconvenience. This is not even mentioning the door slamming one of the employees was doing each time he has to deliver food to a car!!! Customer service is absent here. I definitely do NOT RECOMMEND!!! read more

First of all this McDonald's never opens on time second of all it was two cars the cashier decided she want to have a nasty attitude and get mad because I'm ordering food I do not appreciate it this is supposed to be a little hoity-toity retirement area in Bluffton and he got the nastiest negative people working for them they don't open on time and it's ridiculous read more

It's terrible, ALSO CHECK YOUR MEAL THERE IS ALWAYS SOMETHING MISSING IM Serious I asked for a frozen coke they give me cherry and they have coke they don't listen be careful they will spit on your meal I actually want to give it 0 stars and they make you wait 30 minutes for just a happy meal IT SUCKS DINT RECOMMEND AT ALL there is this drunk lady that works there and she gets mad at everyone read more

Avoid this location at all costs. Even if it's the only option. You'll be happier with gas station food.

I guess I'm one of the lucky customers to eat at this McDonalds. I have nothing but positive things to say. The service was quick, food was great and the cashier even gave my son a free ice cream. I'm not saying everyone else reviews are wrong, I'm just saying it's definitely not what I experienced. read more

While the french fries, in my opinion, are as good as you will find at any fast food place, the service is deplorable. I know the employees are not exactly living out their life long dream and are working their little hearts out for minimum wage, but come on now. I ordered off of the Healthy Options (or whatever the term) and got the Grilled Chicken Snack Wrap, it was just OK, the chicken seemed very processed and rubberized. But if you are absolutely desperate and trying to watch your calories, the new options will provide a decent alternative to burgers and fries when you have to grab a quick meal on the go. read more

Worst McDonalds EVER! Over-sauced sandwiches and cold soggy fries! They even messed up our 2 happy meals too and gave us girl toys when we clearly told them boy toys - twice! Never again! read more

McDonald's - Tarter sauce overload and skimping out on the cheese - I only got half a slice! So GROSS! - Coffee & Tea Near Me - Bluffton, South Carolina

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The cashier got so stressed by me ordering a #3 with a water that she just stopped taking orders and left. No one told me so I sat in line for 10-15 minutes. read more

No a clean place to take kids, Togo station with no ketchup, only one cashier for to many customer, I don't blame the kid who help me.

Had an excessive wait time 15 minutes because they did not have the 20 piece nugget readily available. The double quarter came out warm and was delicious but my fries were cold. Nuggets were also warm and tasty as usual. Staff was nice and a sweet girl came out and apologized for the wait. I would come back but not ordering the nuggets to wait again. read more

Service with a smile! Benny delivered the most genuinely polite, respectful and friendly experience I've ever had a a fast food restaurant, (or any other type of restaurant for that matter), very impressed! My hat is off to you and so much thanks and respect for you and the front line job you're doing in the middle of this pandemic. read more

Trash. Dont come here. Horrible people and workers. Ive worked here and the workers do not prioritize your needs as they should. They treat eachother and customers equally as bad. I quit, it felt horrible to work there and the manager was not understanding or flexible. The manager overworks their teens 8+ hours daily, allows excessive overtime, and you have to practically beg to get a lunch break if its too busy, which all is not allowed. I got in trouble for taking orders at the register too quickly bc she couldnt keep up. The manager makes her workers write good reviews and surveys twice a week, that explains any good reviews. Even if the manager tries to sue me for defamation, i worked here and have multiple whitnesses, also dont work here if that wasnt clear lmao. So for all these reasons i urge you, dont support this business, and maybe coperate will finally start to fix all these issues. :D read more

Slowest service for a McDonald's I've ever experienced and it's always that way. Employees have a bad attitude. They get the orders wrong consistently. Always out of items on the menu. I've never been to a McDonald's in America that was consistently even close to this poor quality. read more

Well...they have low star ratings for a reason. This place was the slowest and most unorganized restaurant I have been to in a long time. We stopped by while out shopping while on vacation to grab a quick bite. We had to wait in line for over 10 minutes because they only had a few works and only one girl ringing people up. Then we had to wait 10 more minutes because they had to cook fries. This place needs more workers or new management. read more

Ordered a Dr. Pepper, and it came out with little to no syrup, only carbonated water. I do not have the time to worry about such trivial matters. I work 80 hours a week and make $2 an hour and the one dollar I spent on this was 0.625% of my weekly earning thrown into this garbage dump. You just lost a long time customer. In fact I may never eat fast food again... read more

I went to McDonald's at 14 discovery dr in bluffton sc about 9:40 this morning. Guy in front put his order. Went to the line. I waited by the register to put in my order. Stood there for almost 20 minutes I know the lady was the only one working the front I get it. But she just kept walking by me. Then went to the coffee pot I was standing right in front of her she saw me. After she was done with the coffee pot. She turned around and walked away from me again. So I held out politely can I get my order in please . At this point I was standing there almost 20 minutes she turned around with hate in her eyes and yelled I'm the only one working the front your going to have to wait . I told her I understand your to busy. I'll come back another time.. and I walked out the door.. the customer is always first! And I don't like getting treated like this! I'm never setting foot in this store again ! We gave them lots of business over the years ! Just about every day of the week or at least 4 times a week.. I'll make our breakfast home for now on or just go to a restaurant... I don't need to be looked at and talked to like that! read more

So incredibly dirty!!! Friendly people but did not eat in and tried not to think about how dirty the kitchen probably was....

Place is terrible. Poorly prepared unappetizing food is thrown together by uncaring staff and most items cost more than all other McDonalds. To make the review fair we visited several different times and days and found it always dirty and all staff including a person who is obviously the manager/owner very inept. Service is very poor with staff mumbling to customers because they don't care or possess limited communication skills. It's like a conspiracy or joke to make it so bad to see if customers will keep coming in. Other local Bluffton/Hilton Head McDonalds are just as bad. Of course they don't care because most of their business comes from hungry travelers passing by but I would suggest going anywhere but a low country McDonalds. read more

So much for fast food. We've already been in the drivethru for 15 minutes... and there was only one car here before us. Our order was incorrect twice at the speaker, the guy didn't even come close. Wish we would've went somewhere else. read more

The worst customer service. I waited 26 min in drive threw for an Ice coffee. They asked us to pull forward and never returned I had to call the inside of store. Believe they forgot us. The person that finally brought out our coffee didn't even acknowledge us just handed us the coffee and walked away. I was very polite when I called inside of store. They need to close this location down till they can get properly trained and adequate staff. I wish I could give this store a -1 star. read more

You're extremely slow. At any given time, you can come into the smallest thing like a soda or shake, to find frustrated people waiting in line. I could understand it if they are understaffed, but they have plenty of people back there. Plus, the attitude of the staff is at best lukewarm. Painful! read more

DISGUSTING SERVICE. I ordered a breakfast sandwich and an iced coffee. Fairly simple order, no alterations. They gave me my breakfast sandwich and I sat at the window for 20 MINUTES before anyone came back over (holding up a line, might I add). She asked why I was still sitting there and I explained that I hadn't received my coffee yet. Then she proceeds to tell me that they cleaned the coffee machine and aren't selling any right now. I said, "Okay, so...?" and she just looked at me blankly. Finally, the manager comes over and asks, rudely, "What would you like me to do?" REFUND. DUH. So she gives me my money back agressively and rolls her eyes. Absolutely no way to treat a customer. WILL NOT be returning. read more

Worse McDonald's I've ever been in. First time after waiting 25 minutes we sat done to eat and my quarter pounder Patty was Uncooked. Today (1/18/20) went in to get chicken nugget meals for 3 grandsons and a quarter pounder to go. Got home to eat and NO quarter pounder in freak... bag. Don't ever go to his McDonalds..... Told 17 yr old grandson that if ANY other fast food chain opens up next to this s..t hole they would clean up. Come on Burger King, Wendys, Arbys, Chic-fil-la, you will put this McDonald's franchise gotta biz in no time, and make a fortune in this area!!! read more

Okay, so rather than have their employees suggestively sell menu items this mcdonald's uses a recorded message in the drive thru. Very impersonal. I can get past that but I thought it was worth pointing out. The one star review is because they didn't give me a fork for my gravy biscuit. I didn't realize until I got to work so this food is useless to me. Unbelievable. read more

This is by far the worst MacDonald's I have ever been to! I was in the drive through line FOREVER, and there was no way to get out! It had to been at least 20 minutes! No reply when asked what had caused the delay. No apology, just rudeness! To top it off, my fish filet tasted like it had been prepared hours earlier, and I have felt queasy for the past five hours! read more

Extremely slow service at the drive-thru at 3:24pm on Friday, December 29. Friendly service was missing completely. So sorry to have inconvenienced the employees by ordering food: read more

This McDonald's is always crazy-busy and that's probably why every single time I've been here, they've managed to mix up my order or give me an incomplete order. I get home and realise something didn't make it into my bag or they gave me someone else's sandwich. Don't go here unless it's slow, which would most likely be late near closing time. Also, the food isn't that grate compared to other McDonald's, like the ones on the island. read more

No sense of urgency in the drive thru. Not even an acknowledgement or apology when they charged us for the wrong order or messed up our order. Mistakes and bad attitudes at both windows. Pitiful. read more

Should have read the previous reviews. This star is for the incredibly slow service. Don't come here expecting fast from this fast food restaurant. read more

Don't go here! They are so slow and so rude! They are also understaffed which is what the employees throw at the customers when a frustration is shared. read more

Service is terrible! When taking my order the lady at the drive thru was very rude and impatient. I decided to go to another place instead, because I do not tolerate restaurant employees yelling at me, because I have a question about the food. Never coming back again. read more

Me and my grandfather went here for a scoop of ice cream and wifi, we went here earlier and loved the buy one get one free Quarter Ponder, and it was awesome! Genious! Great also having senior discounts. It is though obious they need staff, but the staff they have was patient, kind, and when we ordered 2 sweet tea instead of 1 sweet and 1 soda they let us just use the sweet tea as a soda! They do seem to have a fly problem, which was annoying, but they didn'y come too close. Awesome! read more

bad service. you have to wait to long to get your order when they're not even busy at the drive tru. and their card machine always breaks down read more

HORRIFYING. I downloaded Yelp just to put in my bad review. The food was terrible and half of our orders were wrong. Avoid at all costs!

Ridiculous McDonalds. Learn how to run a drive through. When someone leaves the "reserved" spots you put two more in them. Sitting here for 10 min so far in the reserved spot because you are so slow!! Get it together. read more