I know this review will fall on deaf ears! But here we go again, we get McDonalds food several times a week and I am not complaining about the food per say normally it's pretty consistent. My chief complaint is the SERVICE! you are lucky to get a please a thankyou sometimes you get zero response its always missing basic human curtesy's. I say the phase Thank You more times than they do, when they should be saying those words to me the customer. Just simple COMMUNICATION is all I'm asking for. The other issue is when I pull up to the window, they seem to always try to hand me the wrong order and like today I got ZERO response from the lady working the window just got kind of a grunt from her, then I get home and my #6 is missing the hashbrown UGHHHH! The FEW times they seem to have a group of employees that work well together and treat the customer properly, I'm guessing you just run them off or something or they get tired of working with anti-social employees and or management also. read more

Waited in the drive through for 18 mins. When I reached the speaker to take my order it was 10:32 and they wouldn't allow me to order breakfast, despite the excessive wait. read more

The service here is extremely slow in the dine in part almost waited 15min to be attended at the register due to only having cash then I waited another 15min for my food it was over staffed so their is no excuse for this horrible customer service management is definitely the problem here!! read more

The place was a filthy mess! We walked up to the counter to order, and a young guy walked up to a register and ignored us while he started punching buttons on the register. He didn't greet us at all, didn't look at us, and didn't say someone would be right with us. He just totally ignored us. Finally, a young girl walked up to the other register and took our order. Before she walked up to take our order, I checked out the kiosks to place our order ourselves, but the only kiosk there was out of order. The food was not hot and fresh. I ordered a spicy McChicken, and when I took the first bite, all I got was bread and mayonnaise. The chicken patty was half the size of the bun!! I took pictures of the place for this review because it was so dirty! I don't suggest bothering with this place. read more

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Came in for breakfast. 3 out of 4 kiosk broken. Totally under staffed, Gentlemen behind the register attempted to short me 2 hashbrowns. Had a 15 minute wait time to get cold food. read more

McDonald's - 3 out 9f 4 Kiosk broken - Burgers Near Me - Big Spring, Texas

Worst service ever!! Tried to ask for ketchup and the lady shut the window on me!! Everyone working acted like they hated their job

I ordered through the mobile app $25 worth of food. Biscuits and gravy were available on the app to order and I chose 2 of those. I arrive to pick up my order and was told they don't have gravy and biscuits and haven't since Covid hit. Then I asked for one of those gravy and biscuits to be refunded to me and am told they can't refund it because it was a mobile order. I was forced to substitute both gravy and biscuits for two other items I didn't really want, as it was 5 am and the GM wouldn't be in until 8 am. Absolutely ridiculous! They should be able to refund my money whether it was a mobile purchase or not. Placing my order ahead was supposed to make my early morning easier, not give me a headache. Don't waste your time here. read more

Slow service during peak hours with no urgency to put out orders. If you see a line I'd advise going elsewhere 45 minutes for McDonald's is not worth it AT ALL! read more

I waited 30 min at 7am yesterday with two cars infront if me... and they both left without their food! Lol when we finally got the food my friends was all burnt... 4 biscuits was the order. I can only laugh!!!' Also McDonald's instead of fixing the problem has added a bunch of photos from their website to drowned out the photos of what the food actually looks like from this place. Pretty disgusting business practices and pretty disgusting place. read more

McDonald's - Food - Burgers Near Me - Big Spring, Texas

Wish I could leave no stars. How the store not busy and y'all can't get orders right ? Or even correctly make the food. Who puts a quarter pounder on a kids hamburger bun ‍. Forgets the sauce for the nuggets and gives the wrong dressing for the side salad. Forgot the apple juice to the kids meal and doesn't even know what drinks are being handed out the window, and we even got pulled up to wait for the order. Cmon guys reading is fundamental, look at the receipt as you are filling the order for correctness, it's that simple. These are errors you make when you're slammed not barely getting business. read more

McDonald's - Burgers Near Me - Big Spring, Texas

Was a little dirty inside-it's McDonald's they r all pretty trashed due to clientele Yet the food HONESTLY was the best my boyfriend or I have had from any other McDonald's 5 stars to the food Good job! read more

Hey Management - Why not add more staff to decrease ridiculous in-lobby wait times. Furthermore, food was horribly undercook. I get it...it's fast food, but damn? Thank god I'm just passing through on way to Dallas. read more

This place is trash! I don't even know why i bother stopping here to get food. They literally take and cook 1 order at a time.

Wait half an hour for a smoothie and a biscuit, stared at my smoothie for 20 minutes until they grabbed my biscuit and bagged it

this place is very slow the employees don't know what there doing food is cold and we had to wait 25 min for fresh food

This place sucks. Took like 15 min just there at the drive though monitor waiting to order and the another 10 to get our food, like wtf 25 min for fast food is beyond ridiculous read more

It is a McDonald's. The same food as every other McDonalds. The service is sub par at best and they do not usually get my order right. I generally only eat breakfast. The meals have become ridiculously expensive and it's not worth the hassle to bother eating here. read more

We had to order from the kiosk because they didn't have the registers open at all. We waited for 20 minutes to get soggy nuggets that look like they were made in old oil. Yuck. read more

Worst McDonald's ever. Super, super slow. Bad customer service. The staff look so unprofessional. Where in the world did they find these employees? No uniform, the employees look like a complete chaos. One was scratching his head and playing with his hair- I almost threw up. read more

Went there last night the line was long had to wait a while before getting our order taken and was informed after waiting an hour in line that it was cash only.. they did not have a sign posted or anything so waiting was a waste of time. read more

Listen I'm from out of town and I live a small and little ghetto town so i usually don't expect much from a McDonald's but Jesus Christ how can you mess up a double cheeseburger. These "employees" managed to bend a patty in half and put a block of cheese hanging out on the side. My father even manage to watch a cook pick up trash with his food preparation gloves and then continue to make food. Not only that we waited 17 MINUTES this is supposed to be fast food people how long does it take to make food at a McDonalds. And maybe if they were actually working I wouldn't have a complaint but these people were just sitting around talking and showing each other stuff on their phones! They were unprofessional yelling and screaming and joking around and If you're going through this town make sure to just keep driving. read more

Everytime I come to this mcdolds they get my order wrong and usually when I bring the order back so they can fix it they mess it up again

Absolutely the SLOWEST MCD I've ever visited! If I didn't have a crying, hungry kiddo in the backseat, I would have passed this place and gone somewhere else! read more

Why oh why did I not reference Yelp before we stopped here? Maybe cause it's McDonalds and we're supposed to get a common, inexpensive menu and to be able to count on one standard across all franchises. Well now there are cracks in these expectations. Come on McDonalds, this store is starting g to chip away at the reputation you've worked so hard to achieve. Standards are slipping here and it will send what's supposed to be your business to other restaurants that can maintain. quality. For customers hoping to stop here somewhere in the middle of some LONG road trip, don't waste your time....find some higher rated franchise along the way. OMGosh, this is a first. The first time I've ever wondered to myself if I could get away with slipping a few curse words into a review. Uggghh! Slow as molasses! The only bright spot: The young lady at the front register who did everything she could. She was greeting customers, taking orders and managing the drive thru too. She was very pleasant and apologetic. My husband said "it seems like they either don't pay enough or can't hire enough workers". Ordered the two cheeseburger meal deal. Both the fries and sandwiches are cold. The young lady is the only reason they got a star. read more

Fries cold/luke warm...never have ice cream...always seem to be put out when waited on

The McDonald's by Walmart has got to be the worst in not only the state but maybe even the country! It's almost impossible to get a hot meal and have the order right. Most of the time they are out of half the menu items and forget about anything that needs ice cream or anything iced coffee. read more

Burgers were ice cold- disgusting!!! Literally felt like they were pulled from a refrigerator. Traveling through so did not go back since already back on highway. read more

Tonight, I decided to order McDonalds. I usually go through drive through because, I'm not going to step out the car to order. Lol. I also wouldn't be surprised if I did go inside, I think they'd still have a wait time. But we had been in the line for about fifty minutes and the people in front of us, we had honked at them. I got so pissed. And to whoever I did honk at sorry. It wasn't their fault, in fact, it was the employee's fault. I don't know what thing they had going on, but this employee dead told me to wait a couple minutes after we had already prepared to order. Now after they'd said that I started questioning at how long this would take, and I did sort've rudely say it. But y'know, I think they'd understand why, because I had to be somewhere and I think the people in this line had to too. Honestly didn't know what they were, but if I could explain them, they sounded like a redneck who wore a cap and had a mullet, who also drank booze. So after asking why the wait was so long they I vividly remember them saying "with that attitude I won't be serving you m*****f******". And you'd expect them to explain why, but this person didn't even bother to. Will never be eating here. I can't stand people with low income having an attitude. Honestly, they should know why I was angered. Because all these people probably were too. This location needs to step their game up. And advice for these workers: just heat the processed meat in the microwave. Let's be honest, you don't really make your stuff from "real meat". read more

Love the coffee selection, that's usually why I go, that and fresh French fries. I get coffee and chill playing on their WiFi

Worst service ever. Slowwwww slow slow! Hate stopping here. Like how hard is it to cook food and service it?

I made a very simple to go order. 3 burgers without buns or vegetables. Just meat. Very simple. I waited 20 minutes for it, all the while they were handing out other orders left and right. I guess my simple order was just too simple. They were pretty busy, but that's no excuse. read more

Worst McDonalds I've been to. Took 1:30 min with order. And when asked about food the employees act unapologetic at 2 am. When we have a 5 hours drive ahead of us. We had to tell them twice and they finally started to make the food. All the soft drinks tasted like dirty carbonated water. Computers were also down. Got order wrong. Gave it's fries without salt! read more

No star for NO service drive thru...waited 10 - 15 minutes....get the order box.....and nothing happens....wait a few ....see the girl just standing at window so I drive to window....now the b.....will not even open window....left me thinking...WT.. read more