If I could give 0 stars I would. 1:20 in the afternoon on a Sunday. No ice for drinks if ordered through the drive through (but ice available in the restaurant). Ordered unsweet tea, was given sweet. Walked it inside and was told "we don't have unsweet". Maybe should have said that when I ordered. When asked if I needed a receipt at the window, I said no. Was told to park in spot 6 to wait for my food. Waited 10 minutes with no food. All other cars left and drive through was empty. Went back inside to ask where my food was and was told they needed my receipt to start building my order. So I paid $13 for no food and a drink I cannot drink. Thanks for nothing. read more

Benton Harbor McDonald's at least at this time 3:34 in the afternoon has an amazing staff. Their customer service is beyond satisfactory. The reason I say that is to nail Jones was one of the best most helpful employees or managers I've ever met. I came through the line twice to get just a cup of sauce and when I came in for the third time she made sure I got what I needed and didn't act crazy or be rude she was so nice and so sweet definitely go to this McDonald's in this time frame because she is amazing read more

Best McDonalds in the area. Employees are kind, fast and know what they're doing, unlike the other locations. Ive never had an order messed up, nor have I had faulty food. Would recommend. read more

I'm officially convinced the people who work here don't know how to read like at all . The employees get rude very quick and when you try to tell them they messed up your order they will be quick to get rude with you , not to mention the second you place an order they put that the order is finished on all their screens to try and seem like a better mc Donald's but it just causes them to screw up your food even more . I'd also recommend to NEVER enter the bathrooms , theirs mold and dirty toilet water everywhere in there and it also smells like sewage in the McDonald's half the time . I'd really recommend making the drive to the Coloma McDonald's they have never messed up my order and all the employees actually seem nice unlike all the employees at the Benton harbor and St joseph McDonald's read more

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Slowest fast food restaurant ever! The employees have zero EFFS given. When it literally takes 25 minutes to get your food, that is a problem. read more

was very disappointing overall. The cleanliness was a major issue -- the place felt dirty and unkept, which made it hard to enjoy the experience. The employees themselves were okay and seemed polite enough, but the service was very slow. The food took quite a while to come out, and by the time it arrived, the quality didn't make up for the long wait. Overall, it wasn't a pleasant dining experience. read more

ordered breakfast from this location and waited over 30 minutes for a bagel, a coke and 2 coffees. I don't advise going here. wheni went in to ask where my food was it was sitting on the counter, had been for some time because the bagel was hard when I finally got it. 0/10 read more

Terrible food , terrible customer service , employees are beyond rude and don't even want to do any work , the bathrooms are filled with mold all along the bottom of the walls in the restrooms and there is dirty toilet water all over the toilets, walls, and toilet paper holders . Whenever I order a frappe it takes over 10 minutes because they rush orders off the screen so I'm constantly almost getting scammed out of a $5 drink unless I tell them I ordered it , not to mention they are never opened in the mornings until 7-8 AM when they are supposed to be opening at 6AM and I caught all the employees just standing there laughing and ignoring the car at the speaker when all the outside lights and menus are on and the speaker greets you but no one ever comes on to take your order so I'm finally posting my review with photo and video proof. And to edit on more there cold coffee machine is down multiple times a day because the employees are to lazy to clean it and you can't even place mobile orders to this McDonald's it says payment failed but when I go to a different McDonald's I have no issues . Funny read more

McDonald's wasn't my first choice but it turned out being a solid choice after my visit. Staff here was friendly, hardly anyone was here and featured an ample amount of parking. I didn't have to wait too long for my small order to be made. Great McChickens and fries. It's moderately clean and it's pretty quiet. Wouldn't mind coming back. Right off the highway too read more

One of the worst mcdonalds in the area.. Wait nvm it is the WORST! Around a year ago, me and my grandma went to this mcdonalds to eat inside. And while we were waiting in line, I went to the bathroom, walked into the stall, and walked into someone taking a number 2. I was so embarrassed. He told me it was ok, and that the lock on the stall was broken. (Again, this was a year ago, so I dont know if the stall door has been fixed since then.) Then I walked out of the bathroom, and around 10 minutes past and we left because the employees were too slow, and went to a different mcdonalds. read more

The McDonald's need some training or something. Based on other reviews and my experience standing here now for 10 minutes and counting for my basic breakfast order there is something wrong. Lots of workers so I think they just need help to make things run nice and quick as you would expect at a McDonald's. read more

I think we can all agree that McDonalds is McDonalds. However, this McDonald's has to be the absolute slowest place we have even gotten food from. Talk about working at a snails pace. read more

Tyler the mgr in Benton Harbor is the best need more people like Tyler was polite & sweet costumer services was great giving Tyler 10

Skip this location if you can. The interior is spacious and modern, however the service is horribly slow and our order had a couple missing items. We tried to order via the kiosk, which we found out was out of order at the end when we tried to pay. It was also very strange that the employees are constantly yelling out to each other to fill the order, but the actual hustle and quality of output was absent. The one positive we noticed was a kind interaction between an employee and a homeless customer. It is probable that homeless people frequent this location. I could be wrong since this assumption is based on observing a few people present as well as a couple cars parked jammed to the ceiling with hoarded possessions. If you "need" food from this location, my main tips are: 1) double check your order before leaving 2) bring your patience and expect to wait read more

This place has by far the worst service I have ever been to in my ENTIRE LIFE, I was waiting at the drive through for over 10 minutes not a word was said to me and that doesn't even mention the fact that almost every single time that I've ordered from this McDonald's they have found some way to mess up my order. How do you forget cheese on a CHEESEBURGER?! HOW DO YOU DROP A SHAKE THREE TIMES IN A ROW AND ACT LIKE IT WAS MY FAULT, then after the fact I waited for over 20 minutes to get my order then was told I already got my order? She then proceeded to actually look then give me my order. Also the inside is so dirty the floor of the men's bathroom was covered in pee my shoes got sticky it was disgusting if I could rate this place negative stars I would. Please close down this McDonald's and add something useful instead of this broke down beat neck restaurant. read more

It's the only fast food open 24 hours right off the Interstate within a couple of exits up or down from here. If you're traveling in the middle of the night, try to aim for the truck stop at the border if you need a hot meal. Service is either fast or accurate or hot here but never all three at the same time. read more

McDonald's - Burgers Near Me - Benton Harbor, Michigan

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This location is TRASH! Period!!! They do not give a sh*t if THEY mess up your order and they have NO INTENTIONS on fixing it. And lord forbid you say anything to them at the window, because it's your fault... not theirs. This location should be shut tf down! Trash people, trash location, trash food, and trash attitudes! read more

Absolutely disgusting customer service. Person taking order was extremely RUDE and caught an attitude. If you can avoid this location

I sadly went thru the drive thru for breakfast. 2 open lanes and still asked me to wait to take my order. The lot was dirty. Both windows were disgustingly dirty. Both employees were lacking energy and no attempt at friendly. The food was not bad. Slow read more

The workers don't even know what's going on, horsing around throwing boxes at each other while I had to ask 3 times for them to start making my frappe. If I could give less than 1 star I would because none of the workers seem like they care about doing their jobs. read more

The food is horrible. Cold and disgusting. No one is paying attention to the beverage are. No ice, slop all over. Receipts nit available 'cuz it broken' omg never again. read more

Probably the worst location I've ever been to and I've been to a lot of them! The service is really slow, three people ahead of me had errors with their orders and they had to come back, employees were taking their breaks right by the pickup area! I could see the disgust with people when their orders were incorrect. I wonder what the interview process was for this location??? When this location is audited by the district manager they will probably agree that this is the least efficient location in the whole country! I'll make a point to bypass this location next time I'm passing through. read more

The drive thru line was extremely slow. It took quite a while just to get breakfast! However the people working are kind. I was disappointed with how long it took. BUT they had the best hash browns I'd ever had at McDonald's read more

McDonald's - I've honestly never had a better hashbrown than this one - Burgers Near Me - Benton Harbor, Michigan

DO NOT stop at this location! I have seen a mouse or rat (not sure which it was) when were in the drive thru and will never return. When we pointed it out to them they said "oh, we thought we got them all"! So they knew their were rats and didnt bother to stop business until they knew they were all gone. Will be avoiding this location from now on and would suggest everyone else do otherwise. Have lived in this area my whole life and this is the only McDonalds I've had this issue with. So for all travellers, the St. Joe and Stevensville locations are great, just not this one. read more

Horrible people. Horrible customer service. They can't even get an order right. And then they are a bit smug about it. Then when I asked them to correct an order they tell me that they have other orders behind me. I would never choose to come back to this place. read more

Ordered a double quarter pounder drove all the way home and they used a double quarter box and put a normal quarter pounder in it I didn't pay for that I payed for a double read more

Terrible slow service. Personnel were unfriendly and would not accept the mobile app for my reward of free Fries.

My family and i we're traveling and we're looking forward to stopping at this location because they had bagel sandwiches, we ordered and they were not only slow but messed up our order, very disappointing. We have waited two years to have bagel sandwiches as locations near us don't have them so it's very frustrating. read more

I would give this McD a zero if I could. We've been there twice and both times have had a sandwich missing from our order. The staff is unbelievably rude! As I was standing in the pick-up area, waiting for my missing sandwich to be made, the staff kept a man waiting for his order, even though it was sitting on the counter, already prepared. We will go elsewhere from now on. read more

I would rate this place McDonald's Benton harbor Mi, 0 if I could. After we ordered fresh nuggets and received nuggets that's wasn't fresh, the staff said that they couldn't give us fresh nuggets due to low staff. I then asked for my money back. They told me to pull up. So while we were waiting, I went inside and spoke with the manager Chad he said was his name. He was a white heavy set guy. Now I counted 7 staff from just standing in one spot up front. Chad said they were low on staff even though 7 people up near the area I could see is not short staff. But Chad said, he wasn't sure why she said she couldn't give us fresh nuggets and he will bring us out fresh nuggets. Well, he brought us out nuggets but only 3 were fresh. SHAME ON CHAD THE MANAGER AND THE LADY WORKING THE WINDOW. McDonald's in Benton Harbor Michigan is the worst! I'm a regular bcuz of my 4 yr old son. I WILL DEFINITELY find another place that will treat us better. Thanks read more

Just went through the drive thru about 20 minutes before closing time when they are supposed to still be open and they refused to take our order. read more

Came through drive-thru at 3 am. Three cars in drive-thru. One car decided to leave. Took over 5 min to get someone to take out order. Received 1/2 our order. We had to remind employees of items missing. Get item and it was made incorrectly. My husband tried knocking on window as female employee walked away. She didn't hear knocking. Waited another few minutes & I got out of car and banged on window. Different employee comes up all irritated and I indicated our order was incorrect. Gives us attitude and tells us it'll be 3 minutes for coffee. A min later, she tells us we'll have to pull up. Male employee who brought coffee was very apologetic and asked my husband to double check order before leaving. I recommended to gentleman, employees should linger by window until after customer pulls away in case order was wrong. read more

12:22 on a Sunday. Very busy. Long wait. Women's restroom a mess. Girl taking order could only handle single word sentences Anything more complicated and she got flustered. Completed the self-order only to discover there were no numbers to take. Had to void order and get in line. read more

Even thought McDonalds is my life and I eat it all the time. The Benton harbor one is worst than any of the other McDonald's. Customer service it bad, they always forget things is your order etc. if you ever want a better McDonald's, go to the one is st Joseph. Sksksksksksksk. I'm so skinnnyyyyy read more

Complete craphole. Employee screaming through the drive through that they can't hear me, as if that's my fault or my problem. Tells me to come to the window & then once at the window I'm told they don't take orders there. Get some employees that have a brain! These people are terrible. I left & went to Burger King. read more

0 stars. We tried to order through the drive through this morning and the girl h. The drive through was so rude we left. I have never been treated so poorly in a drive through. I am still shocked. Do not recommend read more

I would not recommend this McDonald's. Had to grab breakfast and they definitely do not provide "fast" food service here. I would recommend avoiding this location, if you have other options. Over 25 min wait for food. read more

Horrible Mcds!! Staff is not friendly at all Ask something and they act like they don't have a voice Need new management and staff!! I wouldn't even rate this Mcds one star It doesn't deserve any stars Here on July 19,2019 at 2:35pm read more

I almost never write reviews. But this is probably one of the worst McDonald's to ever grace this earth. I don't care how Badly you want McDonald's, it is not worth going here. The wait was insane, the hours were wrong, employees were rude, and the food was cold. Please save yourselves from this god awful establishment. read more

GROSS!!! Keep driving!!! 1 star is generous! It's clear that the restaurant has been updated, but the food was dried out, there was an employee doing something to the floors with a noisy machine, but the floors were not getting clean (although the lady did tell us to be careful not to slip), and the tables were dirty. The bathrooms... There was paper all over the floor, every handle was filthy, poop and pee in the toilets, AND there was POOP on the changing table I had to clean off so I could change my son's diaper!!! This place was gross!! I will not be stopping there again and will recommend to my friends that they should avoid it at all costs. Gross, gross, gross!!! read more