Just want you all to know that they make their meat in bulk on grill.. nuggets sit way too long.. the regular meat is stilling up on the night shift due to laziness tell them you want everything fresh and test your food.. I eat mc Donald's and can go on.. just ask them after 7 to make your order fresh.. read more

Service was prompt and fast during lunch hour . McDoubles were okay . The fries were terrible. Stale like they made a lot and just served them up when needed. Del tacos crinkle fires always hot and fresh . This is not value at 6 plus dollars....!!!forget this place ... so a some time later I came to give this establishment a second chance with my lovely wife wanting to try the new chicken biscuit sandwich. So after waiting over 25 minutes for the order was frustrated and walked out with no food and no refund. So many uncaring employees in one place is hard to see why this place is still here.. the service actually declined from my earlier experience. That is amazing at any level . Management needs to change to right this ship . Carl's and the habit has my money from now on . I'm done with McDonald's.. read more

They constantly forget to put at least one item I ordered in my bag, and staff is rather unprofessional, acts like I'm inconveniencing them by trying to get my order placed. $15 an hour? I think not... read more

Told yall 4 times i wanted a DOUBLE bacon steakhouse burger, and was charged for it, what do i get a single, might as well shoot me the middle finger too, with 3 employees and a manager standing around, charging me for less food then I PAID for read more

McDonald's - My Double Steakhouse burger looks like its missing a patty and a few onion straws. Order #1424 saturday night 10/6/2018 10:58pm - Fast Food Near Me - Antioch, California

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Should be able to give negative stars! I went thru the drive thru to order a happy meal. I ordered an extra bag of apple slices. I SAW them on the screen when I ordered and paid for them. When I got to the window to get my food a manager handed me the happy meal. I specifically asked if it had the extra apple slices. She said no and asked for the one she gave me back and gave me another one. When I drove away, I checked. One bag. I parked and went inside. The manager who gave me the happy meal completely ignored me and wouldn't even look up at me. She knew she was wrong. A different manger came and told me I needed my receipt. I told her I just came through the drive through. She said she didn't care she wanted a receipt. I told her that the other manager helped me and she said the e tea apples were in here. She told me she said I thought I just said apples. Really? You guys had that whole conversation BEFORE I even went back in. All over a 90 cents bag of apples. I went back out to my truck and could not find the receipt. It went under the seat or something but I will find it! Management is rude as hell and has ZERO customer service skills. They don't give a shit about you or your order. They just want your money! Go to another McDonalds because this one sucks! *Come to find out, they gave me the wrong order anyway. I ordered a 4 piece nugget and they gave me 6. Would I need a receipt to get that fixed? Lol read more

McDonald's - Fast Food Near Me - Antioch, California

32 minutes waiting in the drive through. 7 minutes once I got to the ordering kiosk only to be forgotten about. 47 minutes in total, for fast food.... total joke read more

I didn't think I would've had as bad of experience with McDonald's as I did this weekend. Saturday night My boyfriend and I were looking for a small dessert to end a long day of driving but great afternoon. Came to McDonald's because it was close to our Hotel. And. It ended up being the worst experience I've had with McDonald's. I didn't get either the Cashiers name and Now I wish I did. He was more interested in his break than actually doing his job, was on his phone both at the register in the camera view and then ran behind the wall and hid on his phone. When he talked to my boyfriend about our order and number he was rude and snarky. Gave us the first part of our order without waiting for the Mcflurry part. When that time came he had ran off to the lobby and some other started to repeat our order. Rather than staying where he should've been and completing his task before going on Break. The man who rudely asked about our order. Started yelling back and forth with the lady. When she didn't understand him, he still proceeded to continue to sit in the lobby and yell. When we finally got the McFlurry. She slapped it down on the counter half melted and trashed. Then gave us a snobby stuck up look. Very poor customer service.​ after reading the other reviews. I don't feel bad at all in saying I am surprised this establishment is still in business and am glad it's only getting the one star reviews. In my opinion this establishment doesn't even deserve the 1 stars it has. Very poor service and experience. Won't be returning here, even after staff gets replaced which is what needs to happen. read more

Their good have gotten worse over the years,my fiancé went and got us dinner from them and their fries had a terrible after taste like they have been fried in old oil and my burger had no pickles or onions on it like it's supposed too.... we are very very very unhappy with their services also they take way too long to get the orders done we had to wait over 20 min for our order and people that ordered after us got their orders before us so we eventually ended up asking for our refund back to we will not be returning back to this McDonald's again! read more

I did not recieve anything free and I actually did not want to spend any Money in this very upsetting mcdonalds. The manager Marcella and the fry prep did nothing short of ignore the non spanish speaking custormers where as the inididviduals that did speak spanish they are more friendly and diligent with the orders that are taken. It is sad say that this Mcdonalds treats me this way seeing as how Ive come so many times to this one particular mcdonald's for the same thing which is a small coffee. I dont refer this location to anyone if you do not speak spanish and when the manager was confronted about what the problem I had she responded with what happened. do not go to this mcdonalds I repeat unless you speak spanish do not go to this mcdonalds because you will have a less than pleasent experience. read more

I will absolutely never come here again. They serve breakfast at 4am but it seems that they start to actually make the breakfast way way before that hour. I worked at a food joint once. I get it, but the customer always has the final say. I was made to wait over 10 minutes at the menu area and payment window only to be told that I "missed" the lunch window because it's already 4. ... Like if I didn't realize before that all of it was done on purpose so that the lazy associates inside wouldn't have to make one last microwaved chicken patty and slap it onto a bun and fry some fries for 3 minutes. I was spun a half arsed story on how the drive thru associate would have served me if he had seen me. There were 3 associates walking around inside that for sure noticed me and not one of them bothered to help me. I will be coming inside this restuarant as soon as possible to demand the name of the most senior employee of that night, Sunday, March 5th and the contact of the owners so that this direction may be removed and this McDonalds can begin operating the way it's intended. read more

Would give it a zero very unprofessional employees can't even speak correctly and says words that shouldn't b said to customers

Ive been to this mcdonalds a few times but today is the last time i go. I ordered a mcchicken small fries and a small coke i came on my lunch break when i left and started eating my food they gave me old letuce on my mcchicken and it was cold so were my fries i know i didnt order much just wanted something fast but come on people this is how you treat your customers!? Smh!!! Bad Customer Service. read more

I have NEVER been to a McDonald's, or any fast food chain for that matter, with a more rude staff than the people at this location. On top of being incredibly rude, they've gotten my order wrong twice now, and when I tell them it's wrong they tell me I ordered it wrong. How do you order a number whatever meal with no customizations wrong? read more

Terrible customer service I forgot lady name but she disrespectful af after all the attitude y'all also forgot my fries to and this ain't the first time either like y'all need whole new staff all these new employees rude af read more

Was in the restroom and saw a MANAGER not wash their hands. I will not be coming back.

These dumbasses let me sit in the drive thru for 10 minutes without saying anything and I know they're open 24/7. So I drive up to the window and they're all in plain view chillin on their phones and wont even look at me in the drive thru. I'm waving and honking and they avoid eye contact. Corporate should shut they're asses down honestly read more

This McDonald's continually forgets to put all my food in the bag. Today I received a Big Mac with a cold patty and Stale bread. I normally would not leave a review but I have a major problem with the lack of training it seems going on at this McDonald's! I really hope they read this review and step their game up. read more

can mcdonalds please for the love of god teach their employees how to properly clean out their soda machines? this location and the deer valley location both hand out cokes that either taste like bubble gum or straight up chemicals. more than half the times i go to one of these locations its always like this. its disgusting. read more

Almost charged me for the wrong order and then gave me back my change in quarters , when I clearly handed her a few ones

I've never been more irritated with food service before in my life. I went in to pick up a door dash and they had sealed the bag so I regrettable assumed they did their jobs and had everything in there. Delivered it and the girls txts me saying the fries were forgotten and she was super close so I went back and asked for them, the manager with the colored braids said she needed to report it to door dash (which she did) but then I went n purchased my own item through the McDonald's app, they processed to IGNORE Me for 10 minutes n so on after the short haired manger just flung the bag at me very rudely. I had an order number and proof of payment. I'm 100% sure they just clicked through my order when it popped up. I've worked for McDonald's before so I know how it can get but seriously? You can expect much from this part of Antioch but it's not like I had giant order, they thought I was trying to get something for free smfh I HAD PROOF OF PAYMENT read more

Food was good. But I asked the gal if there was salsa for my breakfast burritos. She said yes. Only to get back to work to no salsa. Minor inconvenience but was looking forward to the salsa with the meal. read more

Don't come to this place. This McDonald's is filthy inside and out! There were flies inside too and they only had one register open. They always mess up their customer's orders also. read more

This mcdonalds has been torn down. Hopefully they get a new staff when they finish rebuilding, because they usually suck.

Recently every time I've come to this restaurant they have been out of product or the service has been ridiculous that is why I gave them one star if I give them zero I would this place sucks read more

I've been going here for about a year or so since I work right around the corner. The people never seem happy which I understand but, my experience today sucked! I went through the drive thru on my way home after working today. I live in Brentwood, I asked for a large fry, cheeseburger and a frappe they got two out of three right. I had to repeat it twice at the box and the lady wasnt nice sounded annoyed. Then when I pulled up to the window a guy read it back and said mcchicken instead of cheeseburger I politely said no it's a cheeseburger he was nice but didnt look happy and changed it for me so I paid. I go to the next window the lady said here is your cheeseburger fry and frappe so being off work I didnt think to check because usually they're on point at least for me. I'm driving home eating some fries and afterward pull up to find they gave me a McChicken! Really upsetting since I'm in Brentwood now and also paid a little more for it and also I cant eat those because I get extremely nauseous from those. Oh well I guess I learned a lesson and to double check before leaving the window. I hate leaving these reviews but I guess it just put me in a bad mood. read more

I try to avoid this location as much as i can. They are open all the time so i tend to give in and come here. Given a choice i wish they would make bay point open 24 hours cuz then i would always be there. Drive through is very terrible, i often have to either pull up to the window and order or i have to have my order corrected a few times. There have been nights where i have waited more then 25 minutes for my food because i had gotten home to find out an employee had purposely made my food wrong...because it was the complete opposite of what i ordered. I feel i always get a snicker or two when i order my fave dipping sauce in batches...i loved their wraps..until the employees forgot how to make them properly. so i make them at home now. I hate the fact that i have to dig and dig through my bag to ensure its right because they never give me all my food..on purpose or not im not sure. Manager has a very horrible demeanor about her and douse not provide any kind of customer service. When you bluntly tell your customer that your food is going to be cold in five minutes anyway...makes me want to call corporate and let you repeat that for them. Poorly run...nothing is ever right. food is cold and old..you get snickers if you ask for fresh..Ive never ever had a decent experience here...ever... read more

McDonald's - Ranch wrap with crispy chicken...when i pulled it out of the box it fell apart..and it didnt look very good... - Fast Food Near Me - Antioch, California

This may sound harsh but... I hope this place gets shut down. This place is the epitome of complete awful garbage service and food. The drive-thru employees have trash talked me through the speaker on several occasions and the managers don't care either they will laugh in your face. BTW: I am not comparing this place to an upscale restaurant. I know what McDonalds are normally like. This is the worse one you'll ever go to. read more

This is absolutely the worst McDonald's I've ever been to. We were there at peak lunch time, 12:20 pm. They had only one person taking orders. It took 20 minutes to place our order and another 20 minutes to get our food! ARE YOU KIDDING ME? We chose McDonald's instead of a REAL restaurant because we were in a hurry. We will never go to this McDonald's again! read more

This new mac donald is very nice and clean so far play place is nice my lil girl love to play here if u kids are 5 and under watch ur kids there are hella big ass kids there everytime there mexican kid like 10 or higher running around lol read more

I'm not happy. I couldn't order nuggets at 9:45am and I couldn't add to my order at the second window.

By far one of the worst place to go. When we went to the drive through the guy taking our order kept cutting of us off while we are ordering, kept giving us our total when we weren't even half way done. We have a big family so yes it's a long order. When we finally get our food I was trying to make sure the order was correct & the lady was just giving us that mug look like she was bothered we questioned her service so we drive off, only to get home & they forgot a whole damn order, have to deal with telling my kid his pancakes aren't there when we paid for it. I called them very upset but of course they aren't any kind of help because they have nothing but a bunch of dumb asses working there. This will definitely be the last time I ever go there, this has happened in this same place many times before. They don't even deserve one damn star!!!!! read more

Really bad inside service they don't make the inside orders til about everyone in drive through is gone horrible

This place is horrible. 25 minute wait in the drive thru. Food was cold. I'll pass next time.

This is by far the worst McDonald's in the world! Not only is the service to slowest I've ever encountered in a Drive-Thru... But who the hell runs out of Quarter Pounders? This is a McDonald's and that's one of their best selling burgers! Then when you wanted to get the two for five deal with a quarter pounder and a filet of fish they won't work any deals substituting anything for the quarter pounder. I asked if they could do a double cheeseburger instead in the guys like no we can't do that. What lousy customer service. This place is a joke and I will never come to this place ever again being that there's 20 other fast food places around here and just out of principle alone I am so tired of this happening here... As this is not my first time I've had these issues at this location. Believe me... You do not want to go here. You got the Habit, Burger King, Carl's jr. Dot-dot-dot all was in a rocks throw this place not to mention a ton of other places like in and out burger, Taco Bell, Del Taco and tons more right down the street read more

Worst Place ever food cold! Took forever! Lady at the window lazy and lack of professionalism (but then again its McDonald's) and the managers couldn't speak english clear ( not racist just couldn't understand her) always some type of issues with certain crews it seems but the best crew I seen there is the African American young lady with green/hazel eyes great customer service always and a Latino women round face orange skin (best I got at describing her lol) anyways there great but hey once again its McDonald's. So what the hell should I expect! read more

I went through the drive through around 6pm today and I ask the driver thru girl if I can have the McChicken meal and she rudely said "No you can't" never coming back to this McDonald's ever again. read more

So I came in with my daughter and mother to order breakfast. And when we ordered they told us they stopped serving the breakfast meals but yet the lady next to the person serving us let the family order from the breakfast meal menu. So it was unfair for us. So we left and came to Burger King since it was on the same block. Next time maybe the employees should acknowledge what time is it and change the menu accordingly. Very disappointed. read more

By far the worst McDonald's I have ever been to in my whole entire life they are very rude and disrespectful and they do not pay attention and get your order right every time I've been to this McDonald's they've got my order wrong read more

They have really good play place that is air conditioned it isn't really busy at this time but still kids for your kids to play with best fries ever nice and salty the employees have gotten better about getting orders correct but still check before you leave because they do make more mistakes then any other place around read more

Either the employees need to be trained or fired, because if i get one more cold burger and old fries, I'm going to scream, like come on. They need to not cook everything at once but little by little. Also they need to check the syrup for the soda, because the always give me a watery soda. Jesus what's wrong with this employees. Ugh read more