This McDonalds is the WORST in the valley. Which is surprising because it's located in Anthem. Every time I order a burger from here the patties are dry like they've been sitting for hours. Every time I order a large meal, they will provide me with a large drink but a medium fry and then tell me to pull around only to bring me a small fry because a medium fry plus a small fry equals a large fry. But why not just supply me with a large fry in the first place? This isn't the first time this has happened, but the third time. That place is run like an absolute madhouse. read more

The worst McDonald's I've ever been to in the entire world! Yes. The entire world. Flat syrupy cokes. McDonald's prides themselves on having the best cokes, and they do. But not here. Ordered shakes for the kids. Get to the pick up widow after paying and they say oh I don't know if they told you but we are out of shakes. Seriously? ‍‍‍‍‍ side note, the hash browns are good lol read more

This is consistently the worst service and food quality. The drive through is so incompetent, even though the kids are friendly enough. The service is slow, the food luke warm, and most of the time the drink I get has little or no ice as if it has been sitting around. Corporate needs to come in and do an overall and assess what is going on here. The woman day manager does not know how to interact other than say,"MA'am, We are fixing it, what more do you want from me." Attitude? This was after the drink was wrong, I sat for 5 minutes at the front window, finally driving around to park and walk in. Got back to the car, parked, fish sandwich was not fresh, drove around again, waited at the window again, no one came. Drove around and parked again, went in, and then she told me the above. Frustrating all around. I want to come here because it is close and I've been here since it's opening, but after this recent episode doubt I will. read more

I have stopped in to this McDonalds many times as a resident of Anthem for 12 years. I do realize that this is a fast food facility and do not expect other standards. I, many months ago, asked if they give Veterans discounts and was told "yes" and given a discount. At times when I have stopped in the clerk did not know and asked the supervisor, if he or she was not sure, and was given a discount by the supervisor. Today I was in and the clerk was very condescending and said they do not honor Veterans. The "manager", Scott, was asked to the register. I explained that I have received this discount many times here. He essentially told me that I was lying. I am 71 years old and consider myself intelligent and an understanding woman. If I had been told "no" from the first time I would have never asked again. Also, one night that I was there the "supervisor", Michelle or Melissa" was stuffing french fries into her mouth, while serving food orders and was extremely condescending to the young staff in front of customers and said "I can't do the food and the front register at the same time." Finally, one of the very professional young employees did say to her "that if you had asked me I would have been happy to do it"....Thanks. read more

I'm thinking they need to refocus their future redesign on service. I thought ooh, wow the drive thru line is really backed up into Taco Bell's parking lot - I'll go inside to order. I really, really enjoyed waiting 19 minutes for 2 cheeseburgers and soda (handed to me by, I think, the original Mayor McCheese). When I left, no line in the drive thru - that tells me they're giving preference to the drive thru cause the 15 people milling around in front of the counter are already a captured c. Do they read these reviews? read more

Brand new remodel in the last few months. Now kiosks take most orders. Nice decor and design. Food was good and hot. That's the good. The rest: dirty. Dirty everywhere. Tables, floor, counter, seats, walls, beverage area, even the ceiling had stains. Lax attitude by employees, singing, half-assed everything. It's Sunday at 4pm. Not very busy. Shame. read more

Horrible! Every time we go it's a bad experience; from slow service to missing food to RAW BURGERS! Seriously, raw burgers!! And management seems to not care about any of these issues. read more

SO RUDE! Shawn at the first window was so unwelcoming and disrespectful. We first were ignored when ordering and then were overcharged. Never returning. read more

If I could put a negative for a review I would. This place is a complete toilet. From the management to the food which that can't seem to get correct. Bat voice is to go down to deer valley. This s%t hole needs to be bunt down. read more

Ok we were sitting at the order window for 5 minutes they let two cars on the other side go and we waited another 2 minutes for the woman to answer and take out order but no it didn't happen.we pulled up to the next window to order because we thought the speaker didn't work but it did because the person behind us moved up and she immediately answered them and we were MAD then we pulled up and she said that she was "so sorry" but none of us believed her read more

McDonald's is a all time classic fast food joint, the one here in Anthem is just to be expected like any other fast food joint here in Anthem. This particular location is one of the nicer McDonald's you might see, having a inside kids play area, and a modern updated interior. When it comes to ways you can place an order, there are plenty of options, from curbside pickup to drive through, and even electronic menus you can order from once you get inside. You can even place an order on your phone, they make getting your meal here extremely easy and the food and service here is good. I again have never encountered any problems with my orders here even with special requests, the only downside is that this place always seems to be somewhat packed, having consistent customers come around every time of the day to get something to eat. However the staff here is ready to face the fact that there will be plenty of customers coming through daily, and because of that they do an excellent job getting your meal ready and out to you in a matter of no time. This establishment is one you can count on to get your meal to you without any trouble. By far one of the better fast food joints here in Anthem. read more

Love the coffee and my son's favorite is the chicken nuggets and fries. A sweet girl name Bella she's amazing!

I cannot believe how slow this drive thru is. Wow. They really need to get their act together. Seriously.

When you have to tell the McDonald's worker at the second window what we ordered instead of them simply referring to the order screen or listing the items in the bag they were holding (when this is the job they're literally paid for)... You know it's bad. read more

This was the absolutely the filthiest place I've ever had a meal. Poor older woman was trying to clean then saw her running the register with all the young employees just sitting around read more

Amazing customer service! We had my daughter's second birthday here. They had everything taken care of, the play place was clean, and the employees were super accommodating. The whole party went off without a hitch and everyone had a great time. The manager was a pleasure to work with. Our food was prepared quickly and accurately. Overall a great experience. read more

Waited 15 minutes inside for two breakfast burritos after giving up on the drive through, both were cold inside but not worth going back so I ate them while crying in my car alone read more

If I could give a 0 would! 15+ min wait for chicken nuggets and fries. There were over 12 orders in front of us. No one getting thier food. Slowest McDonald's ever!!!! Will not come back read more

I am not a person that normally writes a review about a fast food restaurant. With that said, I would like to compliment a young man named TJ that works at McDonalds in Anthem, AZ. He may be a manager or assistant manager but either way he is an excellent example of what a representative of a business should be. We had an order mishap and didn't realize until we got home and we live about 10 miles away. I called the store and explained I wouldn't be coming back that evening but that a fairly expensive portion of the order had been overlooked. Well, TJ immediately gave me his name and his schedule and said to come in anytime for the food and apologized even though it was not his error. I went back the next evening and met TJ. He filled the order and even threw in a little extra for my trouble. It wasn't just the fact that my order was corrected, it was the great service and personality of TJ that made me take the time to sit down and write this post. TJ is a great representative of what all businesses would want as their representatives. read more

20 Minute wait in the drive through at 2:58 pm on a Sunday. Pick any other surrounding fast food establishment for faster service.

Oh no! Worst worst ever. We always order food here and every single time turn out so bad. Fries were old, nuggets super dark. I guess the oil need some love or change frequently. Very frustrating when we don't get what we supposed to eat. read more

I love McDonald's but the service here was awful. And the wait was beyond ridiculous. Drive over to carefree and go to that McDonald's because you will probably get your food faster anyways. I wouldn't ever think of leaving a review for McDonald's but this place really deserved to get a one star. They were working hard for it. read more

I've read the bad reviews, yet every time I've been through the drive through at this location I've had a great experience. Employees are always extremely professional and engaging, with great personalities! I have zero complaints over the last few years read more

Its a McDonalds... It was good. It was fast. It was clean. I had a McRib sandwich...it's been a while since I had my last McRib... It was just "ok". It needed to be hotter temperature wise, and it had way to much sauce. The fries I had were really good though! read more

Talk about terrible customer service! Granted it's lunchtime and I'm sure the staff is busy but I went through the drive-through to simply get a chicken sandwich and the person taking my order was extremely rude while taking my order. Turns out it was a manager with the worst attitude I've ever seen. When I got up to the window after paying to collect my food I realized that I was out of water and since this is Arizona and it's 110° out, I asked if I could have a large water in which she replied with a very snooty attitude that I would have to pay full price for a large drink. I had no problem with that! I looked for change as I didn't have any cash and when I was $.12 short I decided to give her my credit card. Her response was to roll her eyes and huff and then say I have to go all the way back there to ring this up. When she came back I said I hope you have a better day and she said oh I'm having a fantastic day again with the same attitude from the very beginning. It's no wonder McDonald's has such a bad name and I haven't been there in years! My first time back and this with my experience. I learned my lesson! There's a good reason she's working at McDonald's read more

Nice play area but staff is a joke, the place is always a wreck and the diet coke has a weird gross flavor.

Let's face it. The food is not very good. We go there because it's an occasional treat for the kids. I would be happy if all the McDonalds fell off the face of the earth. The Anthem McDonald's is a joke. The people that work there seem like they are completely incapable of following simple tasks. Simple tasks would be the following: filling orders correctly, giving correct change, refilling ice-tea when both dispensers are empty, not turning you back on paying customers to give free food to relatives. Someone please act responsible there. It's not a difficult job. read more

McDonalds is what it is, but this one is the worst. Food, service, cleanliness, even a customer yelling at the staff all ensured we will never return. read more

This was horrible because for the past year we have been getting water cups with soda and all workers have allowed it but when the manager gave me the water cup he saw me put soda in it and he came over to me agressivly and threw it and then I went back to my seat respectfully and he told me to leave and no water cups for me when in Arizona water is free and it's illegal to not give a water cup for free read more

If I could give them a negative rating I would. Management of this location is horrible and ownership here is worse. Waited 19 minutes from my counter order today to then receive cold food and missing items. I complained to the manager and I was told that I was rude. Service was so slow that my wife left to go get food from another location and she was back with her food before our counter order came out. read more

I highly recommend not going to this McDonalds. About 3/4 of the time I go here, my order is messed up in some way. If you ask for a diet coke, they could give you a regular coke. If you ask for no ketchup, they can end up putting on extra ketchup. If you aren't up for McDonalds roulette, choose a different establishment. read more

This is supposed to be fast food. Everytime I come here the drive thru is very slow. I've never experienced this at any McDonalds

This place should be bulldozed and flattened to to the ground. I went for evening decaf coffee because my coffee pot died. Thirty three minutes later and still no one knew how to brew Decaf coffee. I almost asked if I could do it for them. The manager on duty was busy mopping floors and wouldn't assist her employees. Right people on duty front and back. Most messing around especially with friends in dining area giving them free food and talking. My mission was to give them zero stars but I couldn't because I would not be able to give this review. I finally got my coffee but wrong. I asked for creamers on the side, they put milk in all of my coffees. I asked for 4 large cups. Manager could care less and said "sorry guys" to me and my husband. I then asked for a refund and she said come back tomorrow. Incompetence reeks in this place. I hope my review deters anyone from remotely considering eating here. The owner needs to overhaul his staff hire, new blood, train his people appropriately with proper people skills or just completely shut it down and walk away. read more

Very poor service just ordering a cup of coffee inside, spoke to manager. I don't think they care.

I had no choice but to pick one star because 0 Stars was not an option. I've lived in Anthem for a year. I have tried this McDonald's 4 if not 5 times each time I ask myself why I bothered to go the buns are hard the food is cold I have never had a worse McDonald's ever in my life to include but not limited to any time I've ever traveled off even a remote freeway!! These guys got to pull it together it's downright disgusting and a complete waste of money. read more

I visited your restaurant yesterday at 9 AM and tried to order a egg sausage McMuffin. I was told you were out of round eggs. I can not imagine McDonalds being out of eggs for egg McMuffins. Your place was filthy dirty. The trash cans were overflowing. You also allow dogs into your restaurant. I do not want to share my breakfast with someone's dog. I do not understand why you are still in business. If I was McDonalds Corporate I would pull your franchise. Your rating is really a minus five stars. You will never see me again. Joe read more

Called to give feedback regarding an odd looking sign in their dining area. The manager was rude, condescending and abrupt. She didn't want to hear what I had to say and rebuked my feedback wholeheartedly. This McDonald's has had leadership issues for years so I shouldn't be surprised. Their iced coffee is good so they get the star for that. read more

The food was good, and the two cashiers Nick and Richard at the counter were really friendly. The downside was lots of flies, and the fries are sometimes undercooked. Nick made it a better experience though. read more

it seems like just a typical McDonald'd but our food tasted weird... hmmm... not sure what that was about but maybe we'll not come back to this one in the future. read more

I just want to say that I work at this Mcdonalds and the problem not always lies with the crew but with the customer as well. A lot of times the pwople who get their orders messed up either have no idea what they're ordering and thing one thing on the menu is another or frequently change the order making it confusing. And I think it's funny how some people think it's ok to take your bad day out on your local fast food workers. Apparently life sucks for you. read more