I was there while doordashing tonight and most of staff was pretty clueless. I saw at least 3 people leaning or talking or making food for themselves instead of helping out during the dinner rush. There was however, one girl who stood out, she said her name was Jaiden and I want to call attention to her. She was running around, checking in with customers, and I could tell how hard age was working. Thank you Jaiden :) read more

Absolutely the worst service ever entire order was wrong exactly what I want after a long day at work horrible staff that are incompetent.

Absolutely terrible experience. Somehow they managed to mess up my entire order. I paid for food I didn't even get, and what I did receive was wrong. It's frustrating spending money just to get home and realize half your order is messed up. I understand mistakes happen, but this was ridiculous. Definitely checking my order before I leave next time. Do better, McDonald's. read more

We were there for about 30 minutes and in that time more than four people came in and said things were missing from their drive-through. Looking inside of the kitchen it was very dirty and you could tell they were not doing proper upkeep in their store. read more

I've been here before plenty of times. Some good some bad, mostly tolerable, sometimes unacceptable. I mostly use the app and pick up at counter, as I would never decide to eat in a place I find constantly dirty. The food, especially during college season can be very disappointing. Just ordered today (October 2025) and my "deluxe" mccrispy had 2 pieces of lettuce on it, with a dab of the sauce and tomatoes falling off. Chocolate milkshake that tastes like straight whip cream. I've order a Big Mac in the past that miraculously had no patties on it, and instead had triple the cheese. All of which I sat waiting for for 40 minutes. The staff, while usually non-existent, are atleast understanding. From the looks of it, a high turnover rate paired with the influx of some 35,000 hungry college kids has dramatically impacted the ability of this location to perform, though other McDonalds in Ames, I've had a much better experience with food and service wise. Consensus: don't eat here, atleast during classes, eat at the other McDonald's if you're forced to eat a Big Mac. read more

McDonald's - Deluxe McCrispy Meal - Burgers Near Me - Ames, Iowa

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45 minute drive thru. 45 goddamn minutes. 45 goddamn motherfucking minutes. Never going back; to any McDonalds. Not luvin' it. Why would I wait that long? Masochism? Morbid curiosity after the 20 minute mark? I don't know, but I did, so now, you won't have to: Stay away from McDonalds; go to Culver's or Wendy's. read more

I have to agree with another patron who was floored with the wait time in the drive thru! Especially when you finally make it to the windows and there are twenty people working inside. Where is the management? Where is the customer service? Where is the dedication to providing a great meal in a expedited manner. Hinse "fast food!!! Management needs to be reviewed!! read more

They always forget something in my damn order The Lincoln Way one is way better overall

I try it, so you know whether to buy it. Today's try is the small Dulce DeLeche frappe. Omdog! SOOOO GOOD! That said, prepare for a really rich, high calorie, but also very tasty, drink. The two reasons for me getting the small-less sugar and I don't want to be up all night(I got this at 3 pm). I also got a food order here today. It was hot, fresh, tasty and made my 13 yo a very happy boy. The McNuggets were crisp outside and juicy inside. He gobbled them right up. As for the service that I've gotten here(I usually go to the west side McDonald's)-the employees here are stellar at their jobs, from the few times I've come here over the last month. Always friendly and helpful. I've gotten complete orders every time in the recent past. I will be placing orders here, if I'm on the east side of town, as they do a much better job of getting the orders complete-not missing dips, full orders, etc. The last thing I want to do is to have to drive all the way back to a McDonald's, just to pick up what they may have failed to give me-this place has been perfect so far. So, friendly, efficient staff, fairly quick service, for as many orders as I've seen them deal with, lot parking and typical McDonald's prices. USE THEIR APP! Mobile ordering is great here. MarcyDiner'sTantrumScale 5/5- NoScreamingKids. CyHawkApproved. read more

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soggy unsalted fries flat coke out of sweet tea out of unsweetened tea out of sprite pickles on cheeseburger after ordering no pickles exploded ranch x2 dasani water left the mic on and talked shit abt us to manager read more

McDonald's - Creamy Ranch Sauce - Burgers Near Me - Ames, Iowa

This McDonalds is good. I come in quite a bit. Their breakfast is excellent. Good coffee too. read more

McDonald's - Hotcakes and Sausage - Burgers Near Me - Ames, Iowa

Usually, the ice cream cones are piled high, and the ice cream is creamy, but this time the ice cream tastes poor, and there's barely anything there. How is this worth $5? This is a rip-off read more

McDonald's - Two vanilla cones - Burgers Near Me - Ames, Iowa

They do a great job and their fries are always fresh! I especially appreciate how the staff are kind and have nice customer service.

Service isn't what you would expect from a McDonalds. Fries were not HOT, drinks had NO ICE...when I asked the manager a question, she just walked away from me. 100% would NOT recommend THIS location. read more

They are always out of ice, or they ration the ice. Fix your ice machine. Don't be ridiculous.

Mobile ordered 2 McFlurrys on a Sunday evening several hours before close. The app said to pick up inside the restaurant but the doors were locked. Went through the drive through as we had already paid. 3 cars were there other then us. Once we got to the order screen they asked if we'd mobile ordered and then told us to pull up to the second window. We ended up stopping at the first window due to the cars in front of us and the window was open with an employee there who said nothing to us while we were stopped for 2 minutes. Then as soon as we pull forward he yells "hey!" And asked if we had a mobile order which we responded yes. Then he told us to pull forward which we did. The dude at the second window had no idea what our order was but eventually made our mc flurries then we were on our way. Slow service with employees who either have no idea what they're doing or don't care. read more

It was getting better here then all of the sudden it got worse than before. They should just close this location down. I don't mind paying more for my food so employees can get paid more but I would at least expect the food to be correct and edible. Went through the drive through the other day, ordered a 6 piece nugget, McChicken, and 2 hamburgers. I got home there were only 4 nuggets in the box, the chicken was so dry and overcooked I could not eat it, one hamburger had no condiments on it and the other one was just a bun! I took the food back and was told if I wanted to complain I would need to call. I have tried calling several times and no one ever answers. I have also sent an email with no response. Just close this piece of s$$t store if it can't be managed properly read more

A little exposition here, I worked at a McDonald's from winter 2019 - summer 2023. So I know how to handle customer service and how the system works at McDonald's and everything. So me and my 2 other friends pulled into the drive through. They were pretty busy so expected a wait, that wasn't a problem. I asked them if we could pick up 2 mobile orders and place an order there at the location. I know they normally aren't allowed to place more than 2 multi-orders at a time. They said they couldn't, whatever, not a problem we just picked up the 2 mobile orders and expected to just drive around again to place the third order. We eventually made our way up to the window, then the employee opened the window and asked if we only had one order and I said yes. This part is my fault I didn't really comprehend the question and didn't think before answering. He went and grabbed the first order, handed it to me, and then I said, "Sorry I also have the second mobile order." And he says, "Why do you think I asked if you had 2 orders." Excuse me? Me personally, I would have never treated a customer like that even if I was busy and having a bad day. I feel like he might not have been properly trained in customer service and how to respond to people. The worst part is, he was a manager! He was wearing the manager shirt and I am so mad that I didn't look at his name to properly report him. Anyways, if you are looking for a very rude experience at a fast food place, go to this McDonald's at night. They excel in being very rude to customers over simple mistakes! read more

Me and my distinguished associates entered the establishment on a foggy Saturday evening. After ordering some ice cream treats from the automated kiosks, we went to identify a suitable lounging location. Alas EVERY single table had yet to be cleaned from the dinner rush 3 hours prior. I was taken aback. This simply would not do. One of my associates approached the employees on duty to inquire about the acquisition of a table cleaning apparatus. "Naw bro, we don't got no Sani rags here" responded the man at the register. After consuming our frozen treats off a filthy table, my compatriots and I left the establishment disappointed. read more

Dry af cold and very sloppily put together they put the catch up on top of my bun part of it was burnt

Awesome service from Summer!! Very accommodating and patient! she really made my night

No complaints about the workers but this is possibly the worst run McDonalds I have ever been to and it's embarrassing. They close one lane at night and cause a huge back up. Have insane wait times. They sometimes only let you pay chase but they put up no signs for it so you get to the front of the line to find out. The only reason this location hasn't gotten shut down is that Ames barely has any 24/7 places. Management needs to put more people on night shift or needs to start pulling their own weight. Honestly pathetic. Like I said the servers are always nice and just working with what they got and management needs to make some changes to support their workers. read more

I decided to come through the drive through after work today and went into the curved lane to the left. I was 3rd in line to get my order. They then took 4 other cars in the other lane before getting to mine. then took another 5 minutes to even understand my simple order. when I was at the 2nd window, they asked me to wait in the "reserved drive thru" spots. I waited for over 15 minutes while another car that came after me (at least 3 cars behind) for theirs first. To top it off, they forgot my drink. I'd also like to note about a week ago, also went through the drive thru, and they forgot an entire half of my order. about done going here. read more

This place is super slow. Spent over 20 minutes in the drive through for one combo meal and it still wasn't ready when I got to the window. There were two employees standing at the window appearing to do nothing. I am guessing the only reason they are busy is because they are one of the only places open late. Not recommending using the drive-thru here unless you want to wait for cold food. read more

I ordered a couple of cheeseburgers and an oreo mcflurry through the drive-thru and I paid and waited for around 10 minutes for the girl to give me my debit card back. I actually had to ask for her to give it back to me, so that was awkward.. then a few more minutes go by, probably another 5-10, then she comes back and tells me that while she was making my mcflurry, the ice cream machine shut off so I couldn't have my mcflurry that I had already paid for. I said ok, so what do we do now? She said she needed to get her boss so I could get my refund back on my card. I waited another 5-10 minutes for her boss to come refund me, she was visibly upset that she had to do this and wasn't very friendly during the process. So once I was finally freed from the McDonald's drive thru prison, I flew over to Dairy Queen for a blizzard. Took less than 10 minutes, as it should on a slow night. The store wasn't busy either, and I've experienced other long wait times at this location as well so I'm wondering if there's a staffing issue going on. I understand staff come and go, but when you're a store on one of the most busiest roads in town, I'd expect some decent service, but whatever, I don't own the store or manage it, I'm just an average customer giving my input on my bad experience :) read more

I go to the drive thru at 2:50, paid at 3:20, and got my food at 3:24 and I am angry. And the drive thru lady is rude. I hate this place I swear there is only one employee. I got the munchies and I just want my chicken nuggets read more

First of all, we walk in and this man takes our order and I can't understand a word he's saying. I asked for a smoothie and he took 4 minutes looking for it and then when he couldn't he told me it was unavailable! Another employee came in to help and turns out the smoothie was available! So I get my food and it's cold. So disappointed. We sat down and someone came up to the outside window and sat there and stared at us with a cigarette in her mouth. Then, an employee knocked on the window outside and was trying to get me to open the locked door for him. I'm low key traumatized and never going back. read more

My daughter wanted a snack before work. She ordered two cookies and a Dr Pepper on the app for curbside she waited a total of 20 minutes before calling me. I ended up calling the inside only to be told that they were shortstaffed, and only one person was working, who happened to be the woman that answered the phone. I'm pretty sure it's bullshit that only one person should be working at McDonald's. Otherwise they probably be closed due to short staffing. The woman assured me that she would get my daughters food out. 30 minutes goes by and my daughter calls me again asking me to call inside to see what the holdup is. The second time I call my name is very apologetic and promises to have the food and drink finally after what seems like forever. My daughter receives four cookies instead of two and a flat dr pepper. If I could give this place zero stars I would because if you're in a hurry or have to be somewhere, don't count on speed they are slow as fuck. Also if you can't handle working drive-through. And ordering in person. Then you probably shouldn't be working in a fast-paced environment like McDonald's. read more

Ordered a spicy crispy chicken deluxe.. they only gave me chicken and a little bit of lettuce and mayo. Never again.

I'm sure there's worse, but its just so disappointing. Over a 9 month period, morning shift, afternoon shift, evening shift, they're just slow. And a lot of it doesn't seem to be incompetence, just malicious. The west Lincolnway location isn't perfect, but they try. This one is different. It doesn't matter if they are busy or slow, it always the same. They just don't care. I have to assume there is something toxic going on with the management at that location. read more

spend 4 bucks on a frappe. kinda think it'd be more than half a. cup of crushed ice surrounded by some liquid. always thought they mixed them. but evidently that is an extra? read more

Drove thru the drive thru on my way out of Ames had my dog in the front seat with me got my food and my dog hank got a dog treat! Now that's service! read more

McDonald's - Burgers Near Me - Ames, Iowa

Yeesh, they keep this place super cold and the people working there are a little too busy socializing and not as attentive as they could be. Food tastes like McDonald's fare. I prefer the West Ames location, but this one will do if you're in central Ames. read more

We waited 5 minutes in the drive through before we ordered they finally come up and ask for our order. We tell them our order and get silence. A couple minutes later a different worker says sorry for the wait what can I get you we tell them our order again. I asked for a Shamrock shake that shows up on the menu and they say they don't have them. Then I ask for an Oreo McFlurry they say they don't have it ether. I just ask for McNuggets and a Dr.Pepper. We wait another 10 minutes till we get up to pay and they say 5 more minutes for the McNuggets so I tell them not to run my card and I leave. Worst service I've ever had at a McDonald's. read more

Went to McDonald's just to get a biscuit and egg white they were already done with the egg white so I asked for a biscuit and the ladies said biscuit sausage. Okay that'll be 1. 69. So I asked her to separate it the biscuit from the sausage. she's said that we'll be ala carte and more money. Then she charging me for something totally different then what I was asking her 4. Why can't these people at McDonald's Drive-Thru actually listen to their customers. what you're asking to get. And not assume on what the customer wants. WHY does it have to be more money when you just want it separated. I am so sick of McDonald's and there drive-thru ! I don't know why I even tried. read more

Service is so bad!!!!!!!!!!!!!!! Remember, don't think you can order regular menu food at 11:50 PM. They will let you wait for the last seconds until they change the menu to the midnight menu. They will not even say sorry and just let you wait for a long time. read more

Ordered two simple CHEESEburgers. Received burgers without any cheese. How? You want paid more than minimum wage, yet you can't even be bothered to put cheese where it belongs. read more

Worst experience at any fast food restaurant, ever. Came out of the bathroom to slide across an unmarked wet floor and hit hard. When I ask to speak with management this smart mouth woman sassed that she was "like" a manager, so when I told her I wanted to speak to the real manager, she huffed off calling me all kinds of names. After 10 minutes or so, the "real" manager came out of wherever it was she was hiding and just scribbled down my name and number on the back of scratch paper. A gentleman who had witnessed it all told her their water had grease in it and it was slick all around their counter too, she poo poo'd it and he said he was calling the main headquarters. I gave up and left. Now my left leg is scrapped up, my right arm and rib cage are also bruised, my neck is tight and hard to turn. If I wouldn't have been so horrified by their absolute disregard for their customers, I would have probably stayed to fight. They are lucky I am not interested in suing them unless my leg becomes infected. STAY AWAY FROM THIS PLACE!!! read more

I ordered an egg McMuffin today. There were multiple shells within the McMuffin. There was a small shell in the first bite, I figured that would be all and continued to eat the sandwich. The second bite there was another shell which pierced my gum to the point I was bleeding. read more

I like this McDonald's. When my son was in the hospital for over 3 weeks,my husband and I picked up food for our son many times. He got tired of hospital food. They were always kind to me and I would continue going there. read more