This place is absolutely amazing! We have been looking for this type of Pediatrician for a very…read morelong time. As soon as we walked in, we felt at home. Every individual staff member is absolutely amazing; seriously just the most friendly, warm, and fun people. And the care is top notch. We know that our baby is receiving the most holistic care here and that, by and far, the staff has our baby's best interests at heart. Finally, the best review comes from our little girl! Though she is just a toddler, she absolutely fell in love with the staff. She is naturally a very happy and loving baby, but it was evident that she sensed something extra with this staff. She was talkative, gave hugs, put on a little show, and was just very interactive with everyone. She is typically a little reserved in a medical setting, sometimes even cries, which is perfectly understood. But not here! She immediately fell in love with all the staff...and I think the feeling was mutual! Thank you for taking such great care of our precious little princess!

We've loved NCP since we started going in 2022 with my oldest. We drive over an hour because it's…read morealways worth it! The entire staff is so kind and helpful and welcoming.

So far so good! I wanted a long-term female pediatrician for my daughter, and Dr. Faulkner has…read morebeen amazing. She has a 7 month old baby (as well as a son in elementary school, I believe), and I have seen her 3 times now- once for meet and greet, once postpartum at the hospital, and today during my baby's first wellness exam (2 days after hospital discharge). Dr. Faulkner answered all of my questions and concerns and assured me of any worries and anxiety about being a new mom. The rest of the staff have also all been very nice. Dr. Faulkner is off Wednesdays and works rest of the weekdays. The nurse's phone line answered my questions well as I have had to call for a congestion question once thus far. I really appreciate that they have a phone line for parents to have non-emergency questions answered. I also love that the office has separate waiting area between wellness visit patients and ill patients. They also try to see newborns before sick patients first thing in the morning or first thing after lunch. Postpartum, we saw Dr. Schwartz twice at the hospital as he was the on call doctor for the weekend I delivered my baby. He is more serious in demeanor but was attentive to examining my newborn. Dr. Faulkner is more happy and upbeat, and I feel easier to talk to her regarding my questions. She always has a smile on her face!

I have nothing but good things to say about this office…read more Dr. Schwartz looks over our first born and he's just our type. Straight forward, to the point, and neutral. We came into this office when our kiddo was one and were pretty behind on shots, we didn't feel pressure from Dr. Schwartz to vaccinate but ultimately we knew it was the right thing to do. A year later we're all caught up and our kiddo still cries when he walks into one of the rooms . We definitely recommend this office!

The wait times can be long but the care is top notch. As the parent of a sick baby with RSV that…read morethey fit into the schedule multiple times that week, I appreciate how they try to make time for all their patients. Not only did they fit her in for multiple checkups during that scary week the baby had RSV, they checked in over the weekend as well. The wait can be frustrating but I just plan to be there for an hour. I wouldn't trade the care we get to have faster appointments. We have three kids five and under that go there.

Unless you are comfortable with 40+ minute wait times for a few minutes with the doctor, having…read moreconcerns dismissed, and having important conversations omitted from your child's clinical notes, I would strongly encourage you to consider another pediatric practice. I have repeatedly felt that my concerns about my daughter have not been taken seriously. At her 2-month appointment, I raised concerns about her head shape and torticollis, but I did not feel they were appropriately addressed. At her 4-month appointment, I brought up my concerns about her head again. At that appointment, Dr. Reed did recommend that we see a helmet specialist, which was helpful and something I do want to give credit for. The helmet specialist was ultimately the one who identified that my daughter had severe torticollis and recommended physical therapy. Her current physical therapist agrees with that assessment. Despite my concerns about torticollis being raised earlier, it was not acknowledged by Dr. Reed until her 6-month appointment, when I needed a referral for physical therapy. At her 6-month appointment, I also raised another concern that Dr. Reed said she would evaluate. It was forgotten during the appointment, and I had to remind her at the very end. She then said my daughter would need a prescription. However, that conversation is not included in the clinical notes, and no prescription was ever provided. More concerningly, when my daughter was prescribed antibiotics and began having significant adverse effects, including repeatedly being unable to keep anything down and becoming dehydrated, I contacted the office for guidance. I was told to continue giving the medication as long as she did not develop hives. Given the symptoms I was reporting, I found this response extremely concerning. The nurse line has also been frustrating to use. Calls regarding health concerns have not been returned, leaving me without timely guidance when I was actively trying to get help for my child. I understand that pediatric offices are busy, and I do not expect every concern to result in a diagnosis or treatment. What I do expect is to be heard, have concerns appropriately evaluated, receive clear follow-up when something requires it, and have significant discussions accurately documented in my child's medical record. After multiple experiences like these, I no longer have confidence in the level of communication and follow-through provided by this practice. I would strongly encourage parents to consider these factors when choosing a pediatrician.

We were referred to Dr. Janet Le when I was pregnant with my first and searching for a…read morepediatrician, and we feel so lucky to have found her. From our very first meeting, we felt completely at ease--she was warm, approachable, and knowledgeable. We were living in West Plano at the time and chose her without hesitation. Since then, both of our children have been under her care since birth. Even after moving to the McKinney/Allen area, we continue to make the drive to Willow Bend Pediatrics just to see Dr. Le--that's how much we value her care. They're always able to get us in when one of our kiddos isn't feeling well, and my kids actually love going to the doctor because of her. That says a lot! Dr. Le has an incredible bedside manner--she's warm, friendly, and always takes the time to listen and explain things thoroughly. We've never once felt rushed during an appointment. As long as we're in the DFW area, she will absolutely remain our pediatrician. We can't recommend her enough!

This place is completely out of touch…read more We called to schedule a checkup for our toddler and they informed us the only time available was 11:30 even though we requested an afternoon appointment. After taking off work to make it work, significant storms came in and made it to where we were 15 minutes late. Instead of seeing us then, they demanded we reschedule for 4:30 later that day - even though they wouldn't schedule us in the afternoon when we originally tried making the appointment. Would avoid.

We absolutely love love love this doctor's office. I started coming here with my newborn son, and I…read morehave felt so good about his care. We started with Dr. Goebel who was absolutely amazing, and when he retired we switched to Dr. Wong. Dr. Wong is so knowledgeable and it is obvious how experienced she is. The rooms in the office are so fun, and the office has both a well and sick kids waiting room, which makes a mom with a 2 month old feel at ease. We have never had to wait long, and the staff is all so kind. I would drive an hour to go to this office, very few places have this quality of care.

We have been going to PSOP for 1 1/2 years. Dr. Wong is a great pediatrician (and I would give her…read more5 stars as a pediatrician); however, my major dissatisfaction is the EXTREMELY long wait time. The trend has been a long wait to either to be called back, see the doctor/ nurses, or both. We showed up about 5 minutes before our scheduled appointment time; otherwise, they will make you reschedule if checked in is past their 10-15 minutes threshold from the appointment time. From the time of our appointment to when we were done, it took approximately 1.5 hours with about 30 minutes wait interval between measurements/wgt, seeing the doctor, and then nurses for the shots. If you have an infant /toddler, this feels like eternity. This has been a very frustrating aspect and would give a five star recommendation otherwise.

Dr. Henderson is amazing! She takes every concern seriously and her staff is very friendly and…read moreprofessional!

We don't tend to need to go to the doctor much anymore but, I absolutely love that Dr. Henderson…read moreworked with Dr. Crow, who was my doctor and my mom work in his office. Her whole staff is wonderful & so helpful and responsive!!

The front desk and the doctors are all very welcoming and accommodating. The check in process was…read moreseamless as well.

Dr. Sree is amazing. I am so happy that my boys had the opportunity to see her for many years. My…read morechildren always felt comfortable and were excited to see her. She truly is magical with the children. A huge thank you to Dr. Sree for taking such good care of my boys. Deana William Nolan

Wish I could give a zero. Called last Thursday or Friday (1/8 1/9) about an appointment. The person…read morewho took down my information told me up front the doctor was only able to help me with referrals because "this is a pediatrics office and you're over the age" which I agreed to and now I'm getting a call saying that I can't come in now at all? Why take down my information to set up an appointment just to call me back the next business day to tell me something different? Highly aggravated and disappointed.

Dr. Weiner is the absolute best physician I have ever had for my children. She is intelligent,…read morecaring, and truly listens to her parents and patients. I feel comfortable going here especially when my children are unwell. As a parent, we are so vulnerable right along with our children when they have to see a doctor for any reason. She made sure we were all comfortable, plan of care was understood and clearly outlined, and all the staff was patient and supportive. Wonderful experience all around, highly highly recommend from one parent to another.

Dr. Bindu is one of the best pediatricians we have ever visited…read more She is very thorough in explaining the issues without rushing. We moved from Michigan to Texas recently and thank God we found the best pediatrician here. My son 13+ really liked her. Highly recommend Dr. Bindu!!

very nice environment. really quick. I must say she and her team is awesome…read more she goes step by step and explain the conditions and process based on that. with other Dr it always takes 2 hours or more but here WOW , it only takes about 30 to 40 min which is in and out . I loved it . I will definitely recommend to my friends and family!!!

Dr McDonald is the best. He takes his time and listens. The best there is. I highly recommend him…read morefor your children's care. We have been coming here since they were born.

We love Dr. Katz! We've been going here since my son's birth (he was 2 on 7/28/16) and feel blessed…read morethat we found this place. The staff is incredible and they have a separate waiting room for sick kids and kids in for wellness check ups. Each have a nice flatscreen on the wall with very kid friendly movies playing. The nurses are well versed and always up beat and helpful. One of the coolest things about this place is if your child is sick they will actually see them that day! I have had this happen twice and both times I called in they were able to fit me in the same day. Such an awesome policy to help put first time moms at ease. We see Dr. Katz and he's perfect for my personality. He's very confident and calm. Even crazy questions or worries don't seem to phase him.