I have been dealing with Bedford sales for many years mostly for parts and maintenance products …read more Sam (the owner) and John (lead tech) have always gone above and beyond to help and answer any questions I've had . I made the mistake of purchasing my boat from another dealer , Sam has always treated me as if I bought it from him when any service or warranty repair was needed . They know ranger boats better than anyone due to being a ranger dealer for many many years . I won't make the same mistake again ... When it's time for a new boat Bedford will get my business !

Bedford Sales & Outdoors which is recently under new ownership needs vast improvement in the…read moreService area. I needed my thirty year Johnson 4.5 HP outboard serviced, as i have done every year Spring. (My previous tech retired so I though I would try Bedford.) I called this AM and spoke to the receptionist and told her the age and the brand. She was polite and said she would have to check with Service. She returned to the phone and told me it would be no problem for them. I had to drive an hour to Bedford only to be told by their Service that they would not work on a Johnson that old. I asked if they could at least change the lower unit lube and they suggested I just do it myself. So on my return trip home, I called the receptionist and she remembered very well her affirmation to me that they would work on my outboard! She said she would make it right and put me on hold. She got the owner to talk to me and the owner said there is nothing they can do for me. I'm 72 years old and this is the first bad review I have posted to social media.

Fixed my boat in the time they promised and even came in under the quoted price. Everyone was…read morefriendly, mechanic seemed really knowledgeable and gave me some maintenance tips. Hopefully I stay out of the shop but if I need to go back, I will. Thanks.

I never thought I would ever write a negative review about this place. I've stored my boat there…read moresince 2014. I've always had it stored over the winter and usually stored it there during the remainder of the year (in & out service, mostly in as we've taken in out less than 4 times a year on average. The motor has less than 35 hours on it and it's 10 years old). I usually work with Keith who is a super nice guy. I can't say the same about the owner. However, I had a not so pleasant experience with them recently. Last fall I dropped my boat off at their shop because it wouldn't start. I was told their mechanic spent a couple hours on it, could not find the problem. They told me the motor started (but didn't run well) but only when bypassing the ignition and wiring harness. I was told it was probably the harness and I'd have to take it to a Sylvan dealer. I was charged $200. I spent hours looking for a problem, a break in the wire, corrosion, etc. and didn't find anything. I contacted the closest dealer and since they don't stock the harness I had to pay for it in advance, about $425. After calling the Michigan (2 1/2 hours away) dealer I bought the boat from I decided to take it there. I was told it probably wasn't the harness since the boat is in almost new condition, only 30 hours on the motor. I took it there earlier this year. They found the issue in less than 10 minutes! It was the kill switch, a $30 part! They told me the motor ran very well. They checked everything over, repaired a few minor issues including replacing the horn. They charged me $385. I called the local dealer to inform them I didn't need the harness and I was charged a 20% restocking fee (approx. $85). So in total I incurred close to $700 for what turned out to be a $35 part!! I informed Keith and Steve of this and they offered $100 off winter storage! No apology! Absolutely ridiculous! Not only did they not find the simple issue, they told me it had to be the wiring harness. If I owned the shop I would have been embarrassed! I would have apologized , at minimum given a full refund or 50% off winter storage or maybe even winter storage on me! But not this place! I was a good customer for 10 years , spent thousands on storage , parts and some minor labor. Greed is a terrible thing. If this is how they treat a good customer of 10 years, I can only imagine how they're going to treat a new customer.

Excellent service by the very experienced staff. Long history of propeller repair and technical…read moreinformation of all types.

From the owner: The Great Lakes' most trusted & experienced marine propeller.read more

Water werks was a very easy dealer to deal with. I bought a Lund Pro V from them. My salesmen Mark…read morewas very knowledgeable and wasn't pushy. I would not hesitate to buy from them. Brad Y

DON'T buy a boat here. I purchased a Lund from them and it was defective and leaking after a few…read moreyears. They tried to charge me to diagnose the leak after I told them where it was. They wouldn't let me speak with Lund directly either. On top of that they left my boat uncovered outside to get snowed and rained on in the winter. They were very unpleasant to deal with especially the service guy Don. Over all they didn't seem to have their customers back and I will not be doing business with them again.

Dan is the "man"! He checked my outboard out for leaks and provided me with great advice! I will…read moredefinitely go back there again for service and possibly for purchasing a new motor. They are a certified Tohatsu service center.

This guy had my boat for 3 weeks and gave me a parts list for $300 and a safety check after asking…read moreto work directly on fuel system of motor. This shop gives mechanics bad names.

It can be hard to find outboard motor parts in my part of northern Illinois. You can always order…read moreparts online, but only if you have time for shipping. I called several marinas and nobody had my needed impeller in stock. But Heritage did! Its a pretty old business in a building that could use a little work, but having the part you need when you need it for a fair price is all that matters, really.

I own a small vintage boat with a 1957 Evinrude 35hp Big Twin outboard that had been sitting for a…read morecouple of years. I took it out of mothballs and wanted to get it tuned up and running, but was having trouble getting it started. There aren't many shops that work on old outboards, so after a couple of calls, I found these guys, who claim that old motors are their specialty. I drove an hour to take them my boat, and they said they'd get back to me in a couple of days. The place is an old cinderblock building, with old stuff piled everywhere - Dirty, disorganized, and totally run-down. I should have run for it then... A week went by before they finally called to say that my starter was bad, and that they couldn't even determine if the motor would run until they replaced it, which would cost "around 5-600$. This is an expensive horse you're riding", the owner told me. Their cost for a starter - $239.00. I had a spare starter which they refused to use. I found an NOS one online for $150, but they wouldn't use that either. Finally I said never mind, and they began to call me and bug me about coming to get my boat. I commute 3 hours a day during the week, which I explained to them when I dropped it off, and said I'd be back on the next weekend to get my boat. I got 2 calls in 2 days telling me it had to go. Finally I got down there and picked it up, and they charged me $89 for labor just to (supposedly) determine that the starter was bad. I also got a flat tire from pulling into their junk-strewn yard. So next I took it to a trusted member of the Antique Outboard Club, which I only found existed after all this. The guy they recommended spent a day on it, charged me $125 to get it running perfectly, and said that there was NOTHING wrong with the starter AT ALL! Once it was cleaned and tuned, it was FINE. "An expensive horse", eh, boys? Nonsense. And when the screw holding the case was removed, dirt fell out, indicating that Heritage probably hadn't even OPENED the motor to make the misdiagnosis! So, I'm only out $89, but if I had trusted these cranky old shysters, I could have spend well over $600 for who-knows-what! DO NOT TRUST THESE PEOPLE with your vintage or antique boat! Go to the Antique Outboard Motor Club and find a reputable mechanic!

I bought my boat from this dealership last year and continue to be impressed with their after sales…read moresupport !! They did a great job making sure I got everything I wanted on my boat in a manner that was convenient for me during the sale. Now, the after sales support is amazing. I just saw some negative reviews here, and cannot honestly see this team not making sure that all issues are satisfied in fair manner. Jody, Rich, and Rudy are top notch leaders in that place. Josh in service has been very accommodating and helpful. No reason to ever look at a boat somewhere else. They treat you like family!!! Jim N

Calls, text, emails. No responses other than what I assume was an AI response text saying somebody…read morewill get a hold of me. Ready to drop $15k on a new engine. Apparently they don't want any business let alone mine. What a terrible sales department. I've moved on.

Horrible customer service. It's no wonder why you are going out of business. Tried to place an…read moreorder. Store employees could care less. Way too difficult to deal with these people because they are NOT knowledgeable. Buying on-line from other marine suppliers will result in much lower costs and less frustrations.

Horrible customer service at the corporate level. Bought Meta Glasses on line from West Marine…read more They did not work when received. Tried calling everyone I could. Calumet City Rep actually tried to help, but no way to get someone from web part to try to get a replacement or refund. Maddening as they send you to West Marine.com only to put you in an endless loop! WOULD NEVER DO BUSINESS WITH THIS COMPANY!!