I was referred recently for an X-ray by a specialist. He chose this business instead of Scripps…read morewhere I normally go. I had gone through this group prior when they had a location in Carlsbad which closed several years ago. I was disappointed when they were gone. My experiences there were good so I hoped for the same. When I called to make an appointment and check to see if they'd receieved my referral the man I spoke to said I needed to just walk in for my X-ray. So several days later I did. The line was really long and the waiting room was full. It seemed as if they were short staffed. The woman at the desk was rushed but friendly. I filled out my paperwork and returned it. Then I waited. People just kept coming in so she couldn't process my paperwork for some time. The wait was quite long until the line died down and she could get to me. I waited a bit longer and was taken to the back. The xray tech who helped me took several images with different angles and I was on my way. It was easy, but the wait was a bit excessive. I don't live close but maybe the key is to come in when they open?

We were told there would be a 40 minute wait, so I let the front desk know I was stepping across…read morethe street to grab food with my 84 year old grandmother and that we would be back well before our turn. When we returned, our sign in slip had been moved aside and we were placed at the bottom of the list, even though there had only been two people ahead of us. The staff member then told us the wait would now be an hour and a half, delivered with a smirk, and added that we could go somewhere else if we wanted. The lack of professionalism and basic courtesy was disappointing, especially given the situation. With several nearby businesses offering appointments and respectful service, this experience did not meet expectations.

Came here to get an MRI done for my mother. Her appointment was at 7am to check her in and fill out…read moresome paperwork. Paper work was like 3 pages and it only took like 5 minutes to fill out. Took like an hour before they did the MRI, but that was simple no issues there. The staff and MRI doctor/tech was very friendly and professional. I know this is not the MRI place fault, but why do people bring their whole family to a doctor's visit. Some lady came with her husband, 3 kids, both her parents and I'm assuming the sister too since they both look alike, all for an X-ray of her ankle. I'm like seriously? She's not going to die from a broken ankle you don't need to bring the whole family. But other than the long wait and crowded waiting room it was a decent experience.

I was very nervous because I had to get an ultra sound and mammogram to check on dense breast…read more Everyone here was very professional and helpful....of course I was a little bit nervous....but everyone was great...I would recommend this place to those who need it!

I almost never leave negative reviews unless they really work for it. Well, congrats Escondido…read morelocation. Need an x-ray? No appointment is necessary. Just walk in. Sounds good to me. The website says they open their doors at 7:00 a.m. Hey, that's convenient! And, it's true. They open their doors at 7:00 a.m. So far, so good. The unhappy and unhelpful desk gal then may tell you that IF the tech who does the x-rays was coming in, they won't be coming in until 8:00 or 8:30 a.m. But they are not coming in today anyway so pffft. So, now, we've veered off the path and are headed over the cliff. Basically, the website is misleading. If your tech isn't coming in until later than 7:00 a.m., how about a little additional info on the website? And how is a patient supposed to know whether a tech will be at any particular location or not on any particular day? We just have to visit the location to find out? Umm, no. I STRONGLY urge you to make an appointment no matter what they say about no appointments necessary or what location you intend to visit. Given the (poor) service, I won't be visiting the Escondido location ever again, even though it's the most convenient one for me. In all fairness, the Oceanside location provided me with very good service.

Husband went for an MRI. Wouldn't give him MRI; claimed his shunt required a neurology appt 2 - 3…read moredays after the MRI. Hubby has had shunt for 3 years and has had many MRIs at UCSD. Nobody has ever told us this in all this time. Radiology techs extremely arrogant and condescending. Use IHS instead of UCSD.

What a wonderful place to come for an appointment. I was…read moregreeted when I arrived by a very nice front office person. Then, I came back after filling out paperwork and a new one was there. She also greeted us with great customer service. Ben and Ben were my technologists and they were both excellent. I was SUPER nervous and almost could not stay because of my anxiety. They both calmed me down and let my Fiancé be in the imaging suite with me. I would recommend this location for my friends because it clean, tidy, and they really know how to work well with nervous and anxiety-ridden patients.

Exceptional experience provided by Karla. Highest levels of…read morecompetency, kindness and customer service.

Fantastic experience with Veni Express! I had to pleasure to work with Crystal. She was so…read moreknowledgeable and professional. Wonderful warm personality. She took my blood without me even noticing- so gentle! Great customer service, fast response! Wholeheartedly recommend

I had a really positive experience during my MRI appointment. They made the entire process feel…read moresmooth and stress-free. The customer service was excellent-- The technicians were especially kind and reassuring, which made a big difference.

First of all the whole staff Are very professional…read morecourteous and knowledgeable I'm sorry for getting the names of the two ladies in front they are very nice and friendly knowledgeable I'm very impressed Jose Espinoza

Very busy medical center, with a least 5/6 people concurrently working at the front desk. My…read moreinteractions as interpreter are always flawless and the waiting time for everyone I have helped with my language skills have been always minimal (which has saved me time as well). Pretty modern, clean and pleasant and easy parking.

I was sent to this place for a CT scan by insurance. Everything was ok however their billing…read moredepartment leaves a lot to be desired. I was sent a bill for a copay which was not covered which was fine. However, I was sent to collections with no bill sent out to me. The billing dept. stated that a bill was sent out to me but no bill was received. Given this day and age a bill cannot be sent electronically with the patient consent to avoid this issue. The collection agency that they used sucks and I will advise my new insurance provider to not use them.

I recently had to have some imaging done here. My appointment was for a Saturday which wouldn't be…read moremy normal choice but I made the appointment a few months in advance and that's what they offered. It actually worked out well. When I have gone in the past parking has been hard but not on a weekend. I think they are the only office open so you don't have to contend with other patients. Front desk staff was friendly and processed me quick. I didn't have to wait long until they called me back. The tech was friendly and talked me through the process. Unfortunately there was a problem with the machine and after a few tries she called in back up. I had to wait outside while they fixed the imaging machine. It didn't take too long. She finished my imaging and explained my results would be in within a few days. A few days later my results were in. Very easy.

Efficient, professional and friendly! I've visited a few times over two years for knee and foot…read moreX-rays and everyone in that office must love their jobs! Especially Nilo! Always made me feel comfortable and explained each procedure in detail even while training. One student in particular was Gavin. He's a real professional! Just wanted to give a shout out of recognition to the team! A+

Highly recommend going here if you are wanting an ultrasound in between OB appointments! Inquired…read moreabout pricing online and within 10 minutes I got a call back with great info and pricing and was able to schedule over the phone with Natalie. Going in for my appointment I selected the Wellness Baby package and Janèe explained the add ons to us. Janèe did a great job of making us feel so comfortable through our ultrasound and got so many great pictures of our little one. Can't wait to come back throughout this pregnancy for more check ins!

I love this company! They make it so easy to check in on your baby. Making appts is quick and…read moreconvenient and the staff really makes the experience so much fun. They seem genuinely excited to see your baby too which makes it special. At my last appt, Vanessa did the ultrasound and she was so sweet! My husband and I really enjoyed our experience and plan to be back a few more times throughout my pregnancy.

It took me 3 weeks to get this appointment, my medical group kept telling me they faxed the…read morereferral, Scripps kept saying they didn't receive it, for 3 whole weeks. I do blame my medical group as the incompetence I've experienced is quite unbelievable. I got word yesterday that my referral was finally received and I did not need an appointment. So I walked in this afternoon at 1:30. I had spoken to the woman at the desk over the phone and she was nothing but kind and positive. It was easy to check in and I waited about 30 minutes. There was only 2 others there. My name was called and I was brought back to an X-ray room. It was explained that 2 of the techs were students but there was a radiologist overseeing them. I didn't care I was happy to finally be getting this dealt with. It's been pretty painful. They positioned me for three different shots and I was done. I love efficiency. I left and a few hours later my results were posted on the portal. I just wish the explanation was in lay person terms. I looked it up and I think I understand but it not really clear. My shoulder hurts and I can't wait until it's explained to me with a solution!

the staff,dr's,nurse's,etc are so caring,compassionate and very understanding!!if i had to rate…read morethem outta five stars,i'd give em 100!!reetz