I had a positive experience at SD Imaging. Berta was able to expedite the process of having my physician's referral reviewed and approved by the MRI tech, so that I could secure an appointment before the end of the year (when authorization would expire). When I arrived there was ample parking and the imaging center was clean. I was greeted by a courteous front office staff and checked-in promptly. The technician performing my MRI was very professional and informative about what to expect for the test and ensured I was comfortable. The day after my appointment I received a link to register for their patient portal and review my results. I'm happy with my experience at this imaging center read more

I was very nervous because I had to get an ultra sound and mammogram to check on dense breast. Everyone here was very professional and helpful....of course I was a little bit nervous....but everyone was great...I would recommend this place to those who need it! read more

I almost never leave negative reviews unless they really work for it. Well, congrats Escondido location. Need an x-ray? No appointment is necessary. Just walk in. Sounds good to me. The website says they open their doors at 7:00 a.m. Hey, that's convenient! And, it's true. They open their doors at 7:00 a.m. So far, so good. The unhappy and unhelpful desk gal then may tell you that IF the tech who does the x-rays was coming in, they won't be coming in until 8:00 or 8:30 a.m. But they are not coming in today anyway so pffft. So, now, we've veered off the path and are headed over the cliff. Basically, the website is misleading. If your tech isn't coming in until later than 7:00 a.m., how about a little additional info on the website? And how is a patient supposed to know whether a tech will be at any particular location or not on any particular day? We just have to visit the location to find out? Umm, no. I STRONGLY urge you to make an appointment no matter what they say about no appointments necessary or what location you intend to visit. Given the (poor) service, I won't be visiting the Escondido location ever again, even though it's the most convenient one for me. In all fairness, the Oceanside location provided me with very good service. read more

Is there no other imaging around? Do NOT get Leslie to MRI your shoulders. Poor explanation. Must have been poorly set up before I was slid into the tube. I have had NUMEROUS MRI's with Zero issues. I know my tissue was tearing. I just bore it and cried, because I didn't want to have to start over. My pecks still hurt months later when I lie on my back. Don't get Tao for CT with Contrast. She was unable to start my I.V. poke poke dig poke. Too lazy to move her supplies to the other side to try my right arm. Again, poor instructions. read more

I don't know whats worst. DMV or front desk personal at this place. Worst attitude ever. Front desk person if you are not happy working here leave go find different job at McDonalds. Called this morning and front desk lady had the worst attitude ever. Glad I called my doctor and insurance and was able to get my service up in Orange County. I hope graybill and anthem ends services ostras San Diego imagen worst costumer service ever. read more

I went to the Escondido location on Sunday, January 29, 2023 for an MRI. The employees were competent and extremely thorough. They were friendly and acted in a very professional way. As soon as I completed a questionnaire the woman at the reception area took me to the area where I was to get my MRI. The technician communicated what I was to expect and then things happened with the MRI exactly as I was told. I didn't have to wait and so I was in and out in short order. They even laughed at my quick clean jokes! A great great experience. Curtis Reed read more

San Diego Imaging - Diagnostic Imaging Near Me - Escondido, California

If it wasn't for Daisy Soto I wouldn't have returned or completed imaging here. Both Kearny Mesa location and Escondido would allow me to schedule and appointment and insisted I walk in. When I walked in they told me they couldn't take me and that I needed an authorization. Only Daisy Soto was kind enough to take the time to walk me through their process. She was super patient professional and informative and took the time to help and did not make me feel rushed. I truly appreciate her help and professionalism. read more

I was pleasantly surprised to actually speak with someone answering the phone. So many of the imaging places I was referred to just asked me to leave my name, DOB, why I was calling and my phone number, some of them never called back. When I had had an ultrasound sound done by another imaging company, they recommended that I immediately get more imaging done as soon as possible, everyone said 4-6 weeks. I was blessed to have a supervisor somehow get involved with my case and she actually called me back trying to get me in as quickly as she could. She was so very nice and I felt truly like she had my best interest. Thank you! I'll be returning for my future imaging. read more

One star because I couldn't give a zero. Martha is the worst front desk person ever! She was huffing/puffing and rather irritable about having to onboard 2 new patients (including me) as that requires data entry. The rest of the staff were really nice and friendly. Radiologist was thorough and patient albeit working past his shift due to the delay of the front desk operations. read more

This was the fastest and easiest appointment ever. Cody, the radiology technician was the best! Based on my experience, I would highly recommend. Thanks Cody! read more

Rude, unhelpful, acts like you work for them, distant, just looks at you. Over several appoints, X-ray tech, I think his name was Javier yelled at me bc I couldn't pick up my foot. I re-explained my condition and told him it is in written on the paper work them yelled at me bc I wanted to slip off my sandal to stand for the film bc I can be more still. He tried to tell me I am wrong. when I tried to make an appt and verify my paperwork came through, the rude lady said no and for me to take their fax number and call my doctor and verify they used the correct number. I said, sorry I can't, I am driving and she told me good luck getting the paperwork over and hung up. The mammogram tech was excellent though. read more

I had the best experience here at San Diego Imaging. Staff was great and office was very clean. read more

San Diego Imaging - Amazing fast service! Office very clean and neat. - Diagnostic Imaging Near Me - Escondido, California

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Updated Post: I'm updating this review based on the fact that someone at this facility cared enough to read what I posted and tried to resolve the issue. Thank you! Original Post: This review is about the billing department at San Diego Imaging. I'm sure the services are great so I'm giving it an extra star. I understand that you have a bummer of a job if you work in billing. And no one ever calls you super happy about their bill. But do you seriously need to do everything you can to provide no customer service? My two year old was more helpful than Yasmine in the billing department at getting a bill resolved. That's hard to do. read more

I personally had an excellent experience with this place. I was referred to them by my ENT to get a CT scan of my sinuses. When they called me, I was able to get an appointment that same week on my day off. I tend to get a little anxiety when I go to a new doctor/medical center, but I immediately felt at ease with this place. It was easy to find, not on a busy street, and had a huge parking lot with plenty of parking. When I walked in, the office was very cool (it was hot outside!), and very clean. The lady at the front desk was very friendly and greeted me right away with a smile. Daisy was the young lady who took me back to the room, and she was also very friendly. She even complimented me on my eyelashes :-) and we had a nice little conversation while preparing. The CT scan was super quick and painless. I told Daisy it was too quick and I didn't get my full nap! My appointment was for 12:45 and my check in was at 12:30. I checked in early at 12:22 and was back out to my car at 12:36. BEFORE my actual schedule appointment!! 14 minutes... I would say that's pretty fantastic. I would definitely feel comfortable returning here if I needed to in the future. Thanks guys!! read more

I went here today for the first time .This place is a "well-oiled machine"! Since I was punctual, they were also! Techs and staff are just outstanding. I highly recommend San Diego Imaging. read more

An older Spanish couple needed help filling out the info sheet and asked the receptionist for help and she was making it so hard for them. She also yells instead of talking, everyone in the waiting room knows your business because she's so loud and comes off as rude. But besides that the ultrasound technician was very nice. read more

If you're thinking about getting an MRI I would go somewhere else this is the worst place ever the MRI technician was so rude he basically told me knowing that I was nervous from the get go look lady are you gonna do this or not how rude I asked is there somebody here that could at least sit in with me I was very nervous he said no they have things to do it was basically like I was wasting their time they lied to me and told me this was an open MRI I got there and it was closed MRI horrible horrible place do not go read more

They have a cleaning service is great but it looks like somebody vomited on the carpet and it was never cleaned. Perhaps you should check with your cleaning service I have the carpet cleaned? Your website doesn't reflect the correct times open and closed And I was told that they haven't changed it because they can't afford to buy one of the staff I have a problem with this so u get two stars read more

San Diego Imaging - Dirty carpet, vomit? - Diagnostic Imaging Near Me - Escondido, California

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Tara the technician was great! Professional, competent, friendly and explained everything. Great facility along with Berta at the front desk. I recommend whole heartedly. read more

Quick and efficient. I made an appointment and showed up, didn't have to wait long before I was called back. In and out which is nice. The downside is there was a big miscommunication between my surgeons office and the imaging center. It would have been nice if the Imaging Center would have take initiative and contacted the surgeons office when they received the incomplete request instead of waiting days for me to contact them and then telling me I needed to contact the surgeons office and have them resubmit the request. read more

SDI Esco has been giving me PET scans and MRIs ,helping my doctors to stay on top of my cancer treatments. great people from the front to the back Joe read more

We have been scheduled 4 times over the last month. First visit the machine went down just before it was finished so I was rescheduled. it's been four weeks and 2 canceled appointments and they cannot get the machine going. Then they run out of contrast and cancel appointment for the fourth time. Terrible medical service. read more

The front staff and specialists were knowledgeable, professional, efficient and patient and are highly recommended. I am in my eighties and felt comfortable. read more

I really like San Diego imaging for MRI & Cat-scans.  The staff always has been nice and the radiology reports are pretty accurate.   The interventional doctors that I seen as well from this company have been very good.    I recommended this specific location and their doctors. read more

Terrible customer service! Beyond frustrating!! Leave messages with NO return calls. We are dealing with people's lives here. Management, please fix this! People coming here are already stressed out and they don't need the added frustration of being constantly ignored. read more

The office is lovely, clean and spacious. The staff is okay, not super friendly but that is okay. They have a couple techs in the back that are nice BUT the problem is trying to get a hold of them on the phone. I needed to take a copy of my MRI to a specialist. (after all that is what it's all about in there -right?) I made 4 (4!!) calls and got no answer, (over the course of two days) leaving a message each time asking for a return call. Finally in frustration I called and instead of 'pressing 3' for 'records' I went with 0 which is for Dr.'s and finally got someone to answer the phone. He is going to get my records together and I can pick them up tomorrow-we will see how that goes. They other imaging place is sending my records for me to the Dr.'s office for me... read more

Terrible. Having a lot of trouble making an appointment because the woman on the phone claims that my referral was not sent over right by my PCP even though my doctor called and verified it is there. I then proceeded to ask when would be a good time to call back based on how long referrals take to process to SDI and she cut me off and said "We close at 5 and that's in 9 minutes so call back tomorrow when we have time" and hung up. I will not post her name in fear of retaliation since I have to go here for an ultrasound. I've been here before and everyone was so nice and I enjoyed the location but her attitude and hostility towards me made me uncomfortable and she made me feel like it was my fault that I was calling when they don't have my referral. I was just doing as I was told by my doctor. read more

I received an ultrasound study from Jo at the Escondido Location near Palomar Hospital. I was worried about my condition. However, Jo made me feel completely at ease. Her professionalism and gentleness touched me at a time when I needed it most. It was a wonderful experience. The staff was warm and friendly and efficient. I got in on time and left on time. read more

Don't even think about going here if you value your life....My husband's appointments were cancelled 4 times over a period of 3 weeks. My husband was diagnosed with Lymphoma and needed an updated CAT scan which we were unable to get in a timely manner due to the all the cancellations. The office staff is unbelievably incompetent and patronizing. I complained to the manager because on one of the cancellations, we were half way to the appointment when we received a phone call requesting to reschedule . She had me on speaker phone offering a half hearted apology....clearly disinterested!!! That is the short version, to say more would take volumes. read more

I went to SDI to have a shoulder and thumb x-ray. The people there were very nice and polite. The place was very clean and neat. I also didn't have to wait but 2 minutes or less. I will recommend this to other people. I will go back if I ever need too. Thanks Barb read more

Are these people working here OK? I am asking because I called to make an appointment and the individual who answered the phone sounded like she was on her last breath. She argued with me about the spelling of my last name, I am pretty sure I know how to spell it correctly. Then another argument that my Doctors office failed to fax over the correct information- even though I was standing right next to the fax machine when they sent it over. She then had an absolute cow when I said I would hold while she called to get the information. Then, she said I had to call back to make an appointment in 45 minutes to an hour. I asked her to return my call when she was capable of making an appointment and I asked if she couldn't her supervisor needed to call me. Well guess what? No return call. I called back at 5:05pm and received a message that they were closed, I tried to leave a message but the answering service was not turned on (the recording stated that they close at 6pm). Without even having been to this facility I am really questioning the ethics and level of efficiency. I mean, it's no big deal it's just my health that we are talking about. Thank you so much for invalidating me as a person and ignoring my request for medical attention. I'm thinking that this place is bottom of the bucket! No, Thank you I will definitely be going somewhere else! read more

This office is so awesome! I needed to get in for an urgent appointment and they were able to accommodate. The scheduler was very friendly and helpful. The office was very clean and the whole staff was very nice. Will recommend to others. Not sure why other reviews were bad?? read more

Sat in the waiting room for an hour and a half. Not happy. They scheduled my appointment for 945 but I have to be in an hour earlier to drink something. On Friday when they called to confirm my appointment they told me I needed to be here at 8 and I says okay. Someone doesn't know what they are doing because they originally scheduled me for today, Monday at 8 but I couldn't be here then because they don't open until 8 and I had to be here an hour early. I hate doctors. read more

I recommend SDI highly. My 97 year old mother in law needed a kyphoplasty on a fractured vertebrae. SDI was accommodating re: the date of the procedure, her condition, and her mindset about what the procedure entailed. Very informative and kind communication with both her and my husband. read more