I was a patient here at PV for 3 months. Overall it was a good experience…read more The CEO, TJ was very hands on and available if you ever needed to speak to him about anything. The CNA's are truly wonderful( Dana, Leslie Derrick Eric Matta Leah Noe Mauricio Juana Ana Naveia Jemitha Jay Amazing RN Ada Joseph Erica And of course Therapy PT & OT Bernard Frank Diana Lorraine Jenny And just everyone there. Barbara, resp. Letty housekeeping Also Joy & Linda. If I forgot anyone I apologize. But highly recommend.

Do not come here. The second you become a patient at this…read morefacility you cease to be a human; you become an insurance payment. Before I came to this facility, the nurse liaison, Sarah, sold me on this place. What a phenomenal salesman. She knew I was eager to get Good physical therapy. I've been diagnosed as a partial quadriplegic. I've held the deep belief that I could improve if I could get the right physical therapy. She convinced me that would be the case here; I would receive the best physical therapy, with the best facilities, with the best trainers. I'm on my seventh week without physical therapy. Why? The same Sarah is also somehow the one responsible for getting my letter of agreement to the insurance company. For seven weeks she simply hasn't done this. Why would she? I'm not a person after all, I am an insurance payment. If you happen to run into Sarah, she is a great spinner of stories; none of the stories are true. I was getting RNA until they head-trainer Frank, canceled the program. In a phone conversation with him I tried to explain that I thought there was a miscommunication in regards to the cancellation. He repeatedly talked over me. Not letting me get a word in He repeatedly said, "I don't care what you have to say, I canceled the program." Frank's favorite things to do are moping around and watching TV (not training patients). Recently after coming back from PT I had a new roommate. The roommate I recognized from a previous facility. He assaulted numerous employees: kicking, punching, even throwing his own feces. He is not sane. Imagine the shocking horror I experienced when walking into my own room and finding him feet from my bed separated by a small curtain. It took less than an hour before he threatened me telling me he would **** me up. k*ll me. These aren't empty threats. He has further assaulted at least two employees here. A nurse heard this and he was moved to the room next to mine. We now share a bathroom and a door that links our rooms together. So he can now walk into my room and carry out his threats whenever he's so decides. Imagine the fear and anxiety that are my constant companions in this godforsaken facility. This man can walk, i am partial quadriplegic. I am not safe here. It's hot on my side of the facility because they keep the windows open to outside. Why? Because the stench of urine and defecation is so strong and overpowering coming from this patient Room that the windows have to be open to mitigate the smell. He urinates and defecates in his bed. He refuses to be washed or cleaned -and with the threat of assault who would want to clean him anyways. The administration regularly has 5 CNA's on the floor for 74 beds. That is 14.8 patients per CNA. That is budgeting patient-care out of the building. "They got it", says Jay the administrator when made aware of this predicament. No Jay, they don't. Jay is the third administrator in the year-plus I've been here. Patient- care (or a lack there of) is at an all-time low. The collective morale contained within this facility is at an all-time low. Experienced employees are being fired or leaving and being replaced by 22-year-olds with zero experience (why pay an experienced CNA when you can hire a one with no experience for much cheaper). One of these was put on the floor without finishing orientation in a section he had never had. The incompetence and carelessness of this administration is concerning, it's frightening. My quality of life in this facility is one of constant anxiety, sleepless nights, and complete the dehumanization. I can go on and on with the truth about this place. About how, for instance, I was pushed out of bed by a CNA who said I fell out of bed because of my "bad attitude" (does that mean she did it on purpose?). A new administrator who didn't introduce himself (Jay)came in my room and told me he wanted me to "feel safe" (not to be safe). The fact is: I'm not safe. Like a street preacher proselytizing, here I am trying to keep one person out of hell. Will I be further punished and denied physical therapy because I write this. I very well may be. So be it. If you read this, believe me: to lie in a bed here is to forgo your humanity. Don't come here.

Tried cancelling in advance. For your convenience but robot couldnt handle it. Guess you'llg rt the…read morememo when im not there or reach out , tgank you !!!

I'm extremely disappointed with my experience here. I arrived as a walk-in at 1:00 PM, and as of…read more4:21 PM, I was still sitting in the waiting room and had not been called back. I completely understand that choosing to walk in can mean a longer wait, and I was prepared for that. However, when I first checked in, I was told that because I had developed a rash, they would try to have me seen sooner and that I would be put through triage. Because of that, I expected there to at least be some communication if there was going to be a significant delay. Instead, I went up to the front desk at least six times asking if there was an estimated wait time. Multiple times, I was told there was only one person ahead of me--the first time being over an hour ago--yet I continued waiting without being called back. What made the situation even more frustrating was watching the entire waiting room fill up and empty out twice with completely different groups of people, while I remained there. Despite being told initially that they would try to get me seen sooner due to the rash, I ended up being one of the very last people waiting from two separate groups of patients. I understand that medical offices can get busy and that emergencies and appointments can affect wait times. However, after waiting for over three hours, repeatedly being told there was only one person ahead of me, and watching numerous people who arrived after me get called back and leave, I was left feeling extremely frustrated and overlooked. The lack of communication and transparency about what was happening was unacceptable. A more honest explanation about the delay would have made a huge difference. Unfortunately, I came in hoping to receive medical care and arranged my entire day around this appointment, only to spend hours waiting with no clear answers about when I would actually be seen.

Okay. So this place is a front for some other business right? There's no way this is a legitimate…read moremedical office. Let's count off the red flags...#1 I make an appointment as this is the doctor assigned to me by new insurance. Everything seems normal. No mention is made of mask mandates or office hours or doctors other than the one I made the appointment with. 9:00 AM appointment, please show up at 8:45 to fill out paperwork? All good right? #2 I show up at the office on appointment day at 8:45. Door is locked. I knock, nothing. I call, nothing. I wait. At exactly 9:00 after waiting outside for 15 minutes, I call. Receptionist answers. Let's me in. She tells me I have to wear a mask. What? What year is it? Did I go back in time 4 years? Um, okay, I take the mask. No big deal. I ask about being asked to be here at 8:45 and she looks at me like I'm an idiot and says "We open at 9:00" Mmmmkaaay. #3 After I take 15-20 minutes to fill out paperwork (obviously) a visibly annoyed staff member shows me to a room. Yep, this is clearly all my fault. #4 I finally get to see the doctor I made an appointment with? Nope! I am now being seen by a PA student. Nobody told me this or asked my permission (honestly, this wonderful woman would end up being the best part of my experience and I sincerely hope she wasn't being held there against her will). #5 I bring all of my prescription medications with me and let her know my exact dosage and how long I've been on each one. How well they're working, etc. She says "no problem", confirms my pharmacy and which ones might need a refill. Now she has to check with the doctor (who still does not exist as far as I know) and comes back 5 minutes later. No dice. I need a referral to get any refills. Thanks for coming. We'll call you in a week with at referral. #6 Want to guess if I ever got that call?? Whatever the hell is happening in that building is not medicine. Honestly kinda glad I got out of there alive.

THEY ALL WILL LIE STRAIGHT 2 YOUR FACE IN THE EYE! Almost 3 Years figured they were dragging me…read morethru the MUD Refuse to giving me my Epileptic Antidepressant Nueropathy Chronic Pain Fibromialgia Medication

Just went thr last week on the Optometry n made an appointment For Dr Ortiz. The lady cleaned my…read moreglasses n she fix it too..Really appreciate it a lot I can see it very well when I'm driving. Gd bless

This company is moronic. I just called to get a refill on a prescription, used the automated system…read more-- and they want to send it to an address I had 5 years ago ! What makes this more perplexing, is the fact that the last two times I got the prescription sent to me, it was to my new address. So why is my old address in the fu**ing system? !!! Of course, it's Friday night, they're closed -- their system will be closed all weekend, so I have to do all this again Monday. What idiots.

Be warned: whatever you do, don't be three minutes late. Apparently, three minutes is enough to…read moremake your appointment completely worthless. I arrived five minutes early for my appointment. An urgent matter came up, so instead of taking my call inside and disturbing the patients and staff in the waiting room, I stayed in my car and finished the call in the parking lot. I walked through the door just three minutes after my scheduled appointment time. That three minutes apparently mattered more than the fact that I had already arrived early, was physically on the property, and was making an effort to be considerate of everyone inside. The receptionist refused to honor my appointment because their grace period is TWO MINUTES. I'm not exaggerating--that's the policy. What makes it even more absurd is that she acknowledged how unreasonable the rule was, yet still refused to make any exception. Meanwhile, patients can apparently be expected to sit in the waiting room for 40 minutes past their appointment time waiting for the doctor. So the practice gets a 40-minute grace period, but patients get two minutes? That's not customer service. That's a double standard. I drove all the way there, arrived early, tried to be considerate, and still ended up leaving without seeing the doctor because I was three minutes past the appointment time. Thankfully, there are plenty of other healthcare providers who understand that patients are human beings, not clock-in punches. I won't be returning, and I strongly recommend thinking twice before choosing a practice that treats its patients this way.

This clinic refused to send urgent referrals, didn't pull my medical records, never ordered the…read moreMRI's I needed, and failed to bridge medications that can cause withdrawal. They kept insisting on repeated visits instead of doing the care I needed from day one. Now they discharged me while I still have active referrals, urgent needs, and no PCP. Their delays and phone‑tag wasted time I didn't have and left me without care.

All the staff are very kind and friendly and all supported me and congratulated me on my newborn…read moreeverytime they walked in, except for the social worker. She came into my postpartum room extremely rude and hostile, didn't even smile, didn't even congratulate me. She was very condescending and seemed to want to make me feel intimidated based on her job title, once I even found out what her job title was after our altercation... She demanded to me rudely to turn my TV off because I kept asking her to repeat herself, even after my infant was crying over her and I couldn't hear her, I wasn't even aware she was the social worker because she did not state that, she must have used another term but I was unaware she was the social worker when she introduced herself and her job title to me, not once did she say "social worker". After she left I asked the nurse when the social worker would arrive and they told me that she was the social worker. Her name was Ganell? Or Janelle? I felt like she made decisions based off her own personal dissatisfaction and judgment toward me, and was extremely unprofessional and power driven, keeping me at the hospital and preventing me from being discharged as some form of personal punishment for not taking her attitude very well. I even overheard that based on her judgement; that I might have to stay until Monday, and the stress has been killing me, for reasons she kept me, she didn't even inquire about, or even ask me to explain anything regarding her own concerns. I came in Wednesday at 6cm dilated in active labor around 3am and have another child waiting for me at home. I've been here basically 3 days and counting and I feel like I am in a postpartum prison. I don't understand why they cannot continue investigating my case at home and let me go home. Even a lot of other staff members and nurses are confused that I am having to stay so long and were surprised that I was no longer able to discharge based off Miss Janell's orders and "discomfort" of me.

I am extremely disappointed with the care my daughter received at Palomar Medical Center…read more My daughter was hospitalized for several days, starting in the Emergency Department, then being transferred to the ICU because of persistent low blood pressure requiring medication to support her blood pressure, and later transferred to a regular hospital floor. Despite numerous tests and repeated blood draws, we left without a clear explanation for what caused her blood pressure to drop so severely. During her hospitalization, my daughter had blood drawn multiple times a day. Her arms and hands were punctured repeatedly--at least 7-10 different sites by my count. I understand that blood tests can be necessary, especially for a seriously ill patient, but watching her repeatedly get stuck was extremely difficult. My biggest concern happened toward the end of her hospitalization. My daughter complained that one of her IV sites was extremely painful. I asked a staff member to remove it because she was in significant pain. The interaction was unpleasant, and when the adhesive was eventually removed, it was pulled off very forcefully. Since coming home, my daughter's hand has remained noticeably swollen and she is experiencing significant pain and burning, with difficulty moving the hand. She had received IV medications/electrolytes through that area, although I do not know whether the last infusion was potassium, magnesium, or something else. I am very concerned about what happened to that IV site and we are seeking medical evaluation for it. I was also deeply disturbed by the way I witnessed one staff member speak to another patient on our floor. An elderly patient repeatedly called for help, and I could hear a staff member responding loudly and harshly from several rooms away. Regardless of how busy a hospital is, vulnerable patients deserve dignity and respectful treatment. My daughter was on the 9th floor, room 990. Some of the nurses who directly cared for my daughter were kind, and I want to make that distinction. I was also particularly grateful for Lily in the ICU on the 7th floor, who was compassionate, respectful, and professional. However, I personally witnessed staff spending time in the break room looking at their phones while patients were calling for assistance. As a mother, I stayed beside my daughter day and night because I became uncomfortable leaving her alone. My experience left me especially concerned about elderly or vulnerable patients who do not have a family member present to advocate for them. I strongly encourage hospital management to review these concerns, particularly IV care, responsiveness to patients in pain, and the way vulnerable patients are spoken to and treated. Families should not feel that they have to remain at the bedside 24 hours a day simply to make sure their loved one receives attention and respectful care.

This place sucks the girls were rude and I felt like they didn't want to help me I won't recommend…read morethis place to anyone

While the staff is so nice there I get a sore throat every single time I'm there. You feel it when…read moreyou walk in. I don't blame the staff, they're busy and so nice every time but lord.

I had my doctors appointment today. Because my primary…read moredoctor was not in yesterday. I saw my great froend Marlene. I like this spot, for Dr. Mallow is my primary doctor.

I called to cancel my appointment scheduled for October 1st because I had changed my location from…read moreWildomar to Escondido, and the Escondido location no longer accepts my insurance plan. That was the sole reason for my call. During the conversation, Juana explained that my appointment was scheduled with a primary care physician who was not assigned to me through my insurance plan. I understood that information, as it was the very reason I was calling to cancel. However, she continued discussing why I could not keep the appointment and that I would need to pay out of pocket. At that point, I asked for clarification because her explanation was unclear and seemed unrelated to my request to cancel the appointment, since that was the very reason I was calling. Rather than clarifying, her tone became condescending and dismissive. As someone who works in a customer service call center, I recognize the importance of clear communication and de-escalation techniques. I remained calm, did not raise my voice, and simply asked for clarification regarding what she was referring to. Unfortunately, she appeared frustrated and annoyed by my questions. What should have been a straightforward cancellation call became unnecessarily prolonged by information I did not request. Based on this interaction, I believe Juana would benefit from additional coaching on communication skills, tone, and de-escalation techniques when speaking with patients. I would encourage her leadership team to review the call recording and provide appropriate feedback and coaching. I would appreciate a response regarding this concern. I understand that any personnel matters are confidential and that specific disciplinary actions cannot be shared. However, I hope my feedback is taken seriously and not dismissed as a routine complaint. Every patient deserves to be treated with professionalism, respect, and courtesy. Thank you for your attention to this matter. I look forward to hearing back from you. Kind regards, Yanett

Terrible communication with there counseling services. I have been transferred to different ones…read morefor whatever reason. I don't understand. I was told it was because of the person who directs this department Wendy and was told to leave a review for a potential change. I never thought that one of their operators would disclose information like this. But obviously a lot of people who work under her are not happy.

I was treated like a person I was brought back right away. Everybody was thorough nice attentive…read moretruly happy thank you.