I was a patient here at PV for 3 months. Overall it was a good experience…read more The CEO, TJ was very hands on and available if you ever needed to speak to him about anything. The CNA's are truly wonderful( Dana, Leslie Derrick Eric Matta Leah Noe Mauricio Juana Ana Naveia Jemitha Jay Amazing RN Ada Joseph Erica And of course Therapy PT & OT Bernard Frank Diana Lorraine Jenny And just everyone there. Barbara, resp. Letty housekeeping Also Joy & Linda. If I forgot anyone I apologize. But highly recommend.

Do not come here. The second you become a patient at this…read morefacility you cease to be a human; you become an insurance payment. Before I came to this facility, the nurse liaison, Sarah, sold me on this place. What a phenomenal salesman. She knew I was eager to get Good physical therapy. I've been diagnosed as a partial quadriplegic. I've held the deep belief that I could improve if I could get the right physical therapy. She convinced me that would be the case here; I would receive the best physical therapy, with the best facilities, with the best trainers. I'm on my seventh week without physical therapy. Why? The same Sarah is also somehow the one responsible for getting my letter of agreement to the insurance company. For seven weeks she simply hasn't done this. Why would she? I'm not a person after all, I am an insurance payment. If you happen to run into Sarah, she is a great spinner of stories; none of the stories are true. I was getting RNA until they head-trainer Frank, canceled the program. In a phone conversation with him I tried to explain that I thought there was a miscommunication in regards to the cancellation. He repeatedly talked over me. Not letting me get a word in He repeatedly said, "I don't care what you have to say, I canceled the program." Frank's favorite things to do are moping around and watching TV (not training patients). Recently after coming back from PT I had a new roommate. The roommate I recognized from a previous facility. He assaulted numerous employees: kicking, punching, even throwing his own feces. He is not sane. Imagine the shocking horror I experienced when walking into my own room and finding him feet from my bed separated by a small curtain. It took less than an hour before he threatened me telling me he would **** me up. k*ll me. These aren't empty threats. He has further assaulted at least two employees here. A nurse heard this and he was moved to the room next to mine. We now share a bathroom and a door that links our rooms together. So he can now walk into my room and carry out his threats whenever he's so decides. Imagine the fear and anxiety that are my constant companions in this godforsaken facility. This man can walk, i am partial quadriplegic. I am not safe here. It's hot on my side of the facility because they keep the windows open to outside. Why? Because the stench of urine and defecation is so strong and overpowering coming from this patient Room that the windows have to be open to mitigate the smell. He urinates and defecates in his bed. He refuses to be washed or cleaned -and with the threat of assault who would want to clean him anyways. The administration regularly has 5 CNA's on the floor for 74 beds. That is 14.8 patients per CNA. That is budgeting patient-care out of the building. "They got it", says Jay the administrator when made aware of this predicament. No Jay, they don't. Jay is the third administrator in the year-plus I've been here. Patient- care (or a lack there of) is at an all-time low. The collective morale contained within this facility is at an all-time low. Experienced employees are being fired or leaving and being replaced by 22-year-olds with zero experience (why pay an experienced CNA when you can hire a one with no experience for much cheaper). One of these was put on the floor without finishing orientation in a section he had never had. The incompetence and carelessness of this administration is concerning, it's frightening. My quality of life in this facility is one of constant anxiety, sleepless nights, and complete the dehumanization. I can go on and on with the truth about this place. About how, for instance, I was pushed out of bed by a CNA who said I fell out of bed because of my "bad attitude" (does that mean she did it on purpose?). A new administrator who didn't introduce himself (Jay)came in my room and told me he wanted me to "feel safe" (not to be safe). The fact is: I'm not safe. Like a street preacher proselytizing, here I am trying to keep one person out of hell. Will I be further punished and denied physical therapy because I write this. I very well may be. So be it. If you read this, believe me: to lie in a bed here is to forgo your humanity. Don't come here.

Tried cancelling in advance. For your convenience but robot couldnt handle it. Guess you'llg rt the…read morememo when im not there or reach out , tgank you !!!

10 for Mr. James K. Jones, PA!!! Finally found a great doc! He is professional, caring, kind,…read moretreats you like a friend, listens to everything you say and any concerns you have. I have been dealing with many different health issues for the past 8 years and Mr. Jones actually listens to me and didn't dismiss or belittle my beliefs. I really appreciate that and I know he will help me figure out my issues. Note to self: Great Doctors will take their time with their patients. So when you're waiting in the lobby for a hot minute that's a good sign

Okay. So this place is a front for some other business right? There's no way this is a legitimate…read moremedical office. Let's count off the red flags...#1 I make an appointment as this is the doctor assigned to me by new insurance. Everything seems normal. No mention is made of mask mandates or office hours or doctors other than the one I made the appointment with. 9:00 AM appointment, please show up at 8:45 to fill out paperwork? All good right? #2 I show up at the office on appointment day at 8:45. Door is locked. I knock, nothing. I call, nothing. I wait. At exactly 9:00 after waiting outside for 15 minutes, I call. Receptionist answers. Let's me in. She tells me I have to wear a mask. What? What year is it? Did I go back in time 4 years? Um, okay, I take the mask. No big deal. I ask about being asked to be here at 8:45 and she looks at me like I'm an idiot and says "We open at 9:00" Mmmmkaaay. #3 After I take 15-20 minutes to fill out paperwork (obviously) a visibly annoyed staff member shows me to a room. Yep, this is clearly all my fault. #4 I finally get to see the doctor I made an appointment with? Nope! I am now being seen by a PA student. Nobody told me this or asked my permission (honestly, this wonderful woman would end up being the best part of my experience and I sincerely hope she wasn't being held there against her will). #5 I bring all of my prescription medications with me and let her know my exact dosage and how long I've been on each one. How well they're working, etc. She says "no problem", confirms my pharmacy and which ones might need a refill. Now she has to check with the doctor (who still does not exist as far as I know) and comes back 5 minutes later. No dice. I need a referral to get any refills. Thanks for coming. We'll call you in a week with at referral. #6 Want to guess if I ever got that call?? Whatever the hell is happening in that building is not medicine. Honestly kinda glad I got out of there alive.

THEY ALL WILL LIE STRAIGHT 2 YOUR FACE IN THE EYE! Almost 3 Years figured they were dragging me…read morethru the MUD Refuse to giving me my Epileptic Antidepressant Nueropathy Chronic Pain Fibromialgia Medication

This company is moronic. I just called to get a refill on a prescription, used the automated system…read more-- and they want to send it to an address I had 5 years ago ! What makes this more perplexing, is the fact that the last two times I got the prescription sent to me, it was to my new address. So why is my old address in the fu**ing system? !!! Of course, it's Friday night, they're closed -- their system will be closed all weekend, so I have to do all this again Monday. What idiots.

Just went thr last week on the Optometry n made an appointment For Dr Ortiz. The lady cleaned my…read moreglasses n she fix it too..Really appreciate it a lot I can see it very well when I'm driving. Gd bless

Took care of all my needs. Ordered tests, pt, blood work. Everything. Great Dr. Very helpful office.read more

I have been waiting for 47min and counting and all she could tell me was she would call the medical…read moreassistant . Kept training her trainee and didn't even care . It it the worst location to come to . It's giving shitty communication and zero consideration. If I could give a zero I would . The lack of emotional intelligence nowhere to be found .

All the staff are very kind and friendly and all supported me and congratulated me on my newborn…read moreeverytime they walked in, except for the social worker. She came into my postpartum room extremely rude and hostile, didn't even smile, didn't even congratulate me. She was very condescending and seemed to want to make me feel intimidated based on her job title, once I even found out what her job title was after our altercation... She demanded to me rudely to turn my TV off because I kept asking her to repeat herself, even after my infant was crying over her and I couldn't hear her, I wasn't even aware she was the social worker because she did not state that, she must have used another term but I was unaware she was the social worker when she introduced herself and her job title to me, not once did she say "social worker". After she left I asked the nurse when the social worker would arrive and they told me that she was the social worker. Her name was Ganell? Or Janelle? I felt like she made decisions based off her own personal dissatisfaction and judgment toward me, and was extremely unprofessional and power driven, keeping me at the hospital and preventing me from being discharged as some form of personal punishment for not taking her attitude very well. I even overheard that based on her judgement; that I might have to stay until Monday, and the stress has been killing me, for reasons she kept me, she didn't even inquire about, or even ask me to explain anything regarding her own concerns. I came in Wednesday at 6cm dilated in active labor around 3am and have another child waiting for me at home. I've been here basically 3 days and counting and I feel like I am in a postpartum prison. I don't understand why they cannot continue investigating my case at home and let me go home. Even a lot of other staff members and nurses are confused that I am having to stay so long and were surprised that I was no longer able to discharge based off Miss Janell's orders and "discomfort" of me.

I went into this hospital with swollen/blue fingers and I was in agonizing pain. The nurses at…read morePalomar tried to say that I had carpal tunnel syndrome and would not run any tests on me. They couldn't wait to get rid of me and they completely blew me off. Nobody went over paperwork with me. I never even saw a DOCTOR. They just gave me my paperwork and sent me out with a prescription for NAPROXEN. I sat in pain for another two weeks before I finally went to Tri City Hospital and they diagnosed me with Raynauds and gave me a calcium channel blocker. I used to love Palomar because they saved my Moms life but when it came to my care, I was treated like dirt. I'll never go back to Palomar ever again!

While the staff is so nice there I get a sore throat every single time I'm there. You feel it when…read moreyou walk in. I don't blame the staff, they're busy and so nice every time but lord.

I went here for my work injury from work right away. The front desk ladies are nice, but I did not…read morelike how I was given different waiting times after thoroughly checking few times how long the wait is before seeing the doctor. At first was 2+ hours then 15 min but in actuality it took more than 20 min on terms of waiting for the nurse to call me in. I went over the process with the nurse like the blood pressure and Q&As. It was okay. I had to wait long again at least almost 1/2 hr for the doctor to come in to have a session with me. Her name is Dr. Cruz. After talking to her, I was and felt very uncomfortable from her. Her opinion prior to her decision on my work status and attitude were pretty dismissive even. She also prescribed some meds, but one of them is an NSAID arthritis gel when I do not have arthritis. The work status, wrong med and opinion felt a slap in a face. Overall, I do not recommend this clinic nor Dr. Cruz for Workers Comp. On top of that, I learned how bad this doctor is from my father because he used to have her before years ago. Lesson learned from this poor experience.

I had my doctors appointment today. Because my primary…read moredoctor was not in yesterday. I saw my great froend Marlene. I like this spot, for Dr. Mallow is my primary doctor.

My experience with Graybill keeps getting worse…read more More than a week ago, I tried to schedule an appointment with my regular primary care physician, whom I've seen for nearly eight years. I was told he had no appointments available until June, so I was scheduled with a PA I had never seen before. On the day of the appointment, I arrived five minutes late because of traffic. The receptionist was immediately rude and said, "You're late." I apologized and explained that I was stuck in traffic. She replied, "Well, they're very strict," and told me to sit down. Two minutes later, she told me the provider wanted to reschedule. I declined and said I would be filing a grievance instead. After I left, someone else from Graybill called me. She was also rude and unapologetic. While I was speaking with her, I had Sharp Health Plan on the other line and merged the calls. When the grievance manager asked whether the office has a grace period for late patients and whether patients are told about each doctor's preferences in advance, she said that policies vary by doctor: some will not see a patient if they are one minute late, some will see a patient if they are 15 minutes late, and some will even see a patient if they are two hours late. She then claimed that patients are always told these policies and are also told to arrive 15 minutes early. That was not true in my case. I never received any reminder or notice telling me I needed to arrive 15 minutes early. I still need medical care and am now left trying to figure out whether I need to find a new primary care provider. What makes this even more frustrating is that Pamela responded to my previous review and told me to call, but she gave me the wrong number. I later got the correct number from my primary care physician's office manager, called it, left voicemails, and never received a return call. Based on my experience, I would strongly advise anyone looking for a new medical group to think twice before choosing Graybill. They strive to provide the worst in patient care quality.

Terrible communication with there counseling services. I have been transferred to different ones…read morefor whatever reason. I don't understand. I was told it was because of the person who directs this department Wendy and was told to leave a review for a potential change. I never thought that one of their operators would disclose information like this. But obviously a lot of people who work under her are not happy.

I was treated like a person I was brought back right away. Everybody was thorough nice attentive…read moretruly happy thank you.