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    TrueCare San Marcos

    2.2 (165 reviews)
    Open 8:00 am - 5:00 pm
    Updated 2 months ago

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    True Care Office Building in San Marcos, CA.
    Frances D.

    This review is on my real experience with a Mammogram Examination I had last Friday on May 19, 2023 at 3 p.m. This is an updated review when I had called two different employees who work for this True Care Office at the San Marcos, CA location. These people are Katie the Women's Health Manager and also Evette who works in the Scheduling and Administration Office at the True Care Office in San Marcos, CA. I called and spoke to Katie who is the manager who works for the Women's Health Department at this True Care Facility. I received an email response back from my (2 star review) on my first review on this True Care Facility that I had written on Friday, May 19, 2023 on this Yelp website. But it was removed because I used the word a woman's chest. There isn't anything graphic in this wording. I have to explain what happened to me that date and I have to tell the truth. Anyway, I called the Women's Health Care Center phone number which was on Tuesday on May 23, 2023 at 9 a. m. I explained to Katie their manager at True Care that Maria this Alinea Imaging Center Technician she made me endure too much pain when she gave me this FREE Mammogram Exam that was on last Friday, May 19, 2023 at 3 p.m. I also told Katie that Maria was very cold and uncaring to this awful pain I had to deal with during this whole time Maria gave me his Mammogram Exam. Katie told me that Maria was very unprofessional in her behavior to me and Maria should not make these True Care Women patients go through this horrible painful feeling every day. This FREE Mammogram Exam was conducted at this Alinea Imaging Mobile Van. Katie this manager of True Care said that Maria does not work for their True Care Facility. Maria is a third party vendor. It was useful information for me to know. I told Katie I want the phone number of Maria's supervisor to complain about Maria's mistreatment of me their True Care Patient. Katie said sure and she gave me the direct phone number to the Alinea Imaging Center located in Pomona, CA. Katie also apologized for Maria's unprofessional behavior towards me. I accepted Katie's apology. Katie talked to me for (30 minutes) on the phone last Tuesday on May 23, 2023. Katie also said to me in 2 years later, this Alinea Imaging Center is going to have a new Mammogram Machine it is a 3-D Technology Machine that will NOT hurt at all when this test is given to their True Care Women Patients. I told Katie this is great news for me to hear. Katie was very caring and understanding to my issue I had with Maria's unprofessional behavior to me that day. Then Katie gave me Evette's phone number and told me to give Evette a phone call and talk to her afterwards. I said thank you Katie and then I ended my cell phone call. Then I called Evette's phone number at an off site facility at the True Care location in San Marcos, CA. I told Evette my bad experience I had with Maria from Alinea Imaging Center in giving me the Mammogram Exam last Friday, May 19, 2023 at 3 p.m. Evette said she is really sorry to hear that I had a bad experience. Not one woman patient from this True Care in Oceanside or this San Marcos, CA location should have to experience this horrible pain like I did last Friday on May 19, 2023. Katie their True Care Manager told me this Mammogram Exam is very uncomfortable and it does hurt and it is also very painful because Maria this technician wants to get a really (accurate reading) on this Mammogram Test so she tightens the machine plates really HARD and she doesn't care if women are in a lot of pain. I will not take this Mammogram Exam next year. I will just do a self-examination in the comfort of my own home. It isn't worth the pain that I will have to experience next year. I don't care if this Mammogram Exam is FREE. I learned that receiving something for FREE is not always a good thing. You basically get what you pay for. I had a really bad experience when I had taken my FREE Mammogram Examination from Maria this Imaging Technician who gave me this test it had taken (30 minutes) for her to complete this Mammogram Exam on me. It was very painful pressure to my upper part of my body and I felt like I was going to faint because I was in so much pain I couldn't stand the pressure that was applied to my upper part of my body from Maria this Imaging Technician. Maria needs more professional training in the way she operates this Mammogram Machine and Maria should have prepared me for this Mammogram Exam by telling me ahead of time that I will feel very uncomfortable and I will also be experiencing a lot of pain during this Mammogram Test. Next year, I will Not take this FREE Mammogram Exam because it was too painful for my body to endure. Also my Mammogram Tests are always a Negative Reading. I have never had a Positive Reading in these several years that I have taken this Mammogram Test. I will be fine.

    If I could leave zero stars, I would. I normally go to the Mesa Drive location. I was given a paper that I was told that I could call a nurse 24/7 for advice if I wasn't feeling well and didn't want to go directly to the emergency room. Well, since I didn't have the direct 24/7 line (I called the number at 6:02 pm on a Sunday) which is the same number as the Mesa dr location, and I was able to speak to somebody during the closed hours. But Boy did I get the cold shoulder. I explained that I had a fever and I'm 30 weeks pregnant. I have chills. I'm having a hard time breathing, the guy on the phone was the most uncaring person I have ever dealt with at truecare. I originally told him I could not get up to find the paper with the emergency number because of how bad I was feeling, and that I was sorry I called the wrong location (literally the numbers are the same!! I didn't have any Other way to connect to Mesa location) and that I'll try and find the strength to get up and find the paper. This man literally said OK and hung up. It's my fault for not asking for the number directly but any person with some compassion would think, let me help this person connect over the phone to where they need to be. Sir, I hope the day you need some help that someone treats you well and it opens your eyes to be a little more kind. Update: after a bit over an hour I was able to get up and grab the paper with the emergency number, this number is directly under the number I called, this man could have easily transferred me, he knew what I needed. He should not be working at a women's health center treating women like this.

    Notification saying a Rx refill was denied. A doc at TrueCare arbitrarily decided to stop prescribing it w/o consulting the patient first.

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    16 hours ago

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    2 months ago

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    20 days ago

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    10 months ago

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    3 years ago

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    8 months ago

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    9 months ago

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    1 year ago

    It took 2 calls and over an hour on the phone to get an appointment a month away. The woman was more exasperated than me.

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    2 years ago

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    8 months ago

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    1 year ago

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    3 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    You will wait a long time and move might get charged for services not received. Don't come here. Corporate medicine doesn't work for us.

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    5 years ago

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    2 years ago

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    TrueCare San Marcos Reviews in Other Languages

    Ask the Community - TrueCare San Marcos

    Does anyone have the range for copay based on income?

    Is there something wrong with the phone lines? I have been trying to make an appointment for the last hour but my calls are not getting through. I really need to get a physical done for school.

    Hello Elijah, We are sorry for the inconvenience. Our call center was experiencing technical… Read more

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    Review Highlights - TrueCare San Marcos

    Ian Diaz was impressive in his ordering many tests that were promptly executed, results read, diagnosis made , and meds prescribed.

    Mentioned in 2 reviews

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    Kaiser Permanente San Marcos Medical Offices

    Kaiser Permanente San Marcos Medical Offices

    3.1(351 reviews)
    1.1 mi

    First time here, I had no choice but to take the earliest available date for my procedure. I was…read moregiven instructions that I need to have an ample of time to look for parking. I was wondering at first and thinking how small is this area for parking to be a big of a problem. We came an hour early just to scout the place. They were not kidding. It's a big structure with lots of parking space but also full parking lot. Just like where I work.. it took us 20 minutes to find a parking space and was lucky to have it near the building where my appointment is. Reception wise, same as other Kaiser Permanente clinic or hospital I went to. In about less than 10 minutes, they called for my name and there's Ms Anna Lee and Mr Andrew receiving me warmly by the door. They brought me to my space and let me change into patient gown and Ms Anna Lee walked me through the procedure, Mr Andrew started my IV and I am very appreciative of him granting my request without questions. From there I already felt at ease and most of the questions in my head regarding the procedure were already explained. Few minutes passed and Mr Jonathan came in greeted me and introduced himself and took me to the procedure/sedation room. He also walked me through the things that will be done in that room. Mr. Cesar and Ms Kara were there as part of the team. Moments later, Dr Masters came in and explained to me what will transpire and ask me if I have questions. Procedure was done and all went well. I really appreciate being assigned to this team. They have exceeded my expectations. I was at ease and I have no doubts or questions during my visit. This is the quality of service I would like to have and also what I try to give to our patients as a healthcare personnel. Thank you so much to the whole team. Keep up the good work. :)

    I brought a friend in for surgery. Parking was a nightmare!!!! The valet was full and there were no…read morespaces available. I had to park out on the street . I had never been to this facility before, it seemed new and very clean. The staff were super friendly. As the driver of the patient (my friend), I had to fill out a form so they could keep me informed on the progress. She was taken in in a timely manner and I started getting text updates almost instantly. The waiting room was bright and comfortable. When she was done, one of the nurses came out and showed me where to park in 30 mins to pick her up. I got my car from the street and received another text she was on her way. They brought her in a wheelchair and loaded her into my car. It was quick easy and super efficient. I'll be doing it again next month. I sure hope the parking situation is better then.

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    Kaiser Permanente San Marcos Medical Offices
    Kaiser Permanente San Marcos Medical Offices
    Kaiser Permanente San Marcos Medical Offices

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    Graybill Medical Group

    Graybill Medical Group

    2.2(162 reviews)
    4.7 mi

    I had my doctors appointment today. Because my primary…read moredoctor was not in yesterday. I saw my great froend Marlene. I like this spot, for Dr. Mallow is my primary doctor.

    My experience with Graybill keeps getting worse…read more More than a week ago, I tried to schedule an appointment with my regular primary care physician, whom I've seen for nearly eight years. I was told he had no appointments available until June, so I was scheduled with a PA I had never seen before. On the day of the appointment, I arrived five minutes late because of traffic. The receptionist was immediately rude and said, "You're late." I apologized and explained that I was stuck in traffic. She replied, "Well, they're very strict," and told me to sit down. Two minutes later, she told me the provider wanted to reschedule. I declined and said I would be filing a grievance instead. After I left, someone else from Graybill called me. She was also rude and unapologetic. While I was speaking with her, I had Sharp Health Plan on the other line and merged the calls. When the grievance manager asked whether the office has a grace period for late patients and whether patients are told about each doctor's preferences in advance, she said that policies vary by doctor: some will not see a patient if they are one minute late, some will see a patient if they are 15 minutes late, and some will even see a patient if they are two hours late. She then claimed that patients are always told these policies and are also told to arrive 15 minutes early. That was not true in my case. I never received any reminder or notice telling me I needed to arrive 15 minutes early. I still need medical care and am now left trying to figure out whether I need to find a new primary care provider. What makes this even more frustrating is that Pamela responded to my previous review and told me to call, but she gave me the wrong number. I later got the correct number from my primary care physician's office manager, called it, left voicemails, and never received a return call. Based on my experience, I would strongly advise anyone looking for a new medical group to think twice before choosing Graybill. They strive to provide the worst in patient care quality.

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    Graybill Medical Group
    Graybill Medical Group
    Graybill Medical Group

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    TrueCare San Marcos - medcenters - Updated May 2026

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