This location started out strong. The takeout was always well made and soup was hot. The drive thru staff were always attentive and courteous. Fast forward to 2026, the last couple of times, staff greeted me "like wtf do you want?", the sandwich bread was burnt - the entire surface of the bread - and ingredients were missing or scant. I contacted management. They provided a refund after initially wanting to give a credit. I like the menu options but they need to do the better job with prep and customer greeting. read more

The food was perfect and the ambiance was clean. But my folks and I would like to really give a shout out to the managers for being amazing. They had issues with their computers and we were patient and understanding. They checked on us to make sure we were ok and on the spot. God bless them for their hard work. read more

Excellent food-clean-friendly service. Fresh salads-awesome soups-great selection of sandwiches.

This place is awesome, they always make my food perfectly. The service can sometimes be a bit slow but the quality they provide makes up for it. Overall this location is always on there game and stays on top of everything. Definitely recommend! read more

The food was good as usual but my drink wasn't the way I wanted it. I asked for sweet tea and was given unsweetened tea twice. On my one refill it was made into unsweetened tea. I got up to get the correct tea and was given an attitude. 2/5 today for that. Hopefully my next visit will be better than this one. read more

The managers and staff are completely rude and unprofessional. The woman with the dreads was so offensive when i came in to pick up the half of my order that was missing. She said, " we can do it this time" and tried to say we weren't missing 4 items of an 8 item order that i paid for. She made assumptions that we were lying. As a retail manager myself I have never been so offended. Never coming to this location ever again. But the Kenwood location is great every time!! read more

Food: 4/5 Great spot if you are looking for a fast-light sandwich option. We ordered the McAllister club wrap with a side of chips, the spicy southwest chicken sandwich with a side of potato salad, pickles, and teas to drink. The McAllister club wrap is straightforward but tasty. My boyfriend's go-to is the southwest chicken sandwich, and sometimes will order extra chicken. It's not overly spicy if that's a concern. I got an Arnord Palmer with unsweetened tea, and my boyfriend is a big fan of their sweet tea (he has high sweet tea standards). Because it's a chain, the food maintains a consistent quality standard. Service: 4/5 It's a bistro-style restaurant, so you order at the counter and get a number for food delivery. The staff are polite and helpful, but it's not like there is a lot of interaction. There are many tables, and I have never had to wait a long time in line to order. Food comes out very quickly. Atmosphere: 4/5 The space is clean and huge. The booths are comfortable. The room also has large windows for excellent natural lighting--standard appearance with McAllister chains. Hacks: 1. There is a drive-up window if you want a step up from fast food but something on the go. 2. Lemonade and tea are the same price, so spice it up with an Arnold Palmer. read more

McAlister's Deli - McAlister's Club Wrap and Bag of Chips - Salad Near Me - Cincinnati, Ohio

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Customer service was terrible today when I came in to place a carry out order. One lady was up front working on drive thru and answering a phone call and completely ignored me. I believe a manager walk right by the front and ignored me. Another lady from the back came up with ice then finally acknowledged my presence. She took my order but walked away without saying a word while my credit card process. I had to have another lady print my receipt. I've never had such bad service here. Restaurant was in between lunch and dinner so it looked tidy. Food was normal. read more

McAlister's Deli - Spicy Turkey Melt - Salad Near Me - Cincinnati, Ohio

Sizeable sandwiches to fill your appetite. The staff was beyond helpful, they were nice and sought to make any easy experience even easier. This location was clean and the staff were quick to collect any used plates and utensils ensuring a clear table. The food came out hot and delicious and piled high like I expect it. We came at lunch time but this location was not super busy and they were prepared to handle a rush. Tips to make your visit a success: 1) Mix and match with a Choose Two. Can't decide what to get or too many options to pick just one then get two. I like the the ability to get both without having to waste food or miss out on an item. 2) Read the fine print. Premium items come with a surcharge. I was not expecting for such a large amount of premium items on the menu. It's almost unavoidable as are the expense they incur. Good food and good service keep me coming back to this location. read more

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I don't know why there is so many sub par reviews here. The staff is SO friendly and my food was actually super delicious. I had a spicy southwest chicken sandwich and their chicken tortilla soup and both really hit the spot! The bread was warm, crispy and crusty and the chicken was seasoned well. It was just an all around yummy sandwich. The chicken tortilla soup was creamy and delicious. Also ordered a sweet tea which was fabulous to sip on Overall i really enjoyed my visit and found myself wondering why i don't visit more often! read more

McAlister's Deli - Spicy Southwest Chicken Sandwhich and Chicken Gnocchi Soup - Salad Near Me - Cincinnati, Ohio

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Everything is always great. Staff are very friendly and food is delicious. I don't think I have had anything bad there.

ordered Togo, $50 worth of food including several soups with zero plastic ware. requested no sauces on the club sandwich which came with all three! did not listen to our order or just didn't care. not busy at all! 2 other customers in the building, none in line. read more

Best soup. I really love they soup. Good soup. Best soup around . Come try their soup. Byos (bring your own spoon) read more

McAlister's Deli - Broccoli cheddar soup - Salad Near Me - Cincinnati, Ohio

Have been to this location at least 10 times and there has been some issue at least half of the time. From missing food, to wrong food to taking a ton of time to get food, there are a lot of issues. The employees are always nice, but I have been going to this location since they opened hoping that they get their act together and step up the quality. read more

After waiting what felt like three or four years for this place to be built excited to finally try it out and have lunch at McAllister's. Always remember them for the huge big potato and overall serving size but I figure time and economy have driven them to instead give humongous beverages and shrink portions. As silly as it sounds could not find a garbage can anywhere in the place to throw away some trash we needed to. Food and service was good but lost a star for what felt like small portions and even the sides of shrinking to crucible cup. read more

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I was excited when McAlisters came to the West Side. I've enjoyed every McAlisters I've ever visited- except this one! I ordered a 2-fer a cup of soup (French onion) and a half sandwich (chicken salad) with a side of tomato cucumber salad. I sent the tepid soup back to be reheated. The microwaved croutons did nothing for the soup . There was such a small amount of chicken salad that it was hidden under the tomato slice. (See photo). I also had an iced tea and my bill was $14. I always expect high quality and a good quantity of food from McAlisters. And I get it at other locations- just not the one on Harrison Ave. This isn't a one time issue. I stopped coming to this store- I visit the one on Montgomery instead. Such a shame! read more

McAlister's Deli - Chicken Salad Sandwich - Salad Near Me - Cincinnati, Ohio

Friendly staff, their sweet tea was really good, food was served pretty quickly, restaurant looked clean, call ahead & puck up at a window too. read more

Walked in during lunch so of course it's busy. No problems, the problem is with the staff who wouldn't clean any tables even with a line out the door. After we ordered we were sitting for a good 20 before we even got our food(table next to us came after us and got their food before us) mind you it's sandwiches and soup. I go to the bathroom with my kids and come back to an empty table. Literally the only to be cleaned the whole time we were there was MINE?! And it was by the manager?!?!? So whatever food and drinks I had left were gone. The manager( old white man who cleared my table )was basically hanging over the counter while ordering. Good luck at this location if you decide to eat here. read more

We visited on a Sunday. The manager, Michael Stocker was more worried about the Bengal's game than looking at us to take our order. He interrupted my bride's order to gripe about the game. Once we placed our order, we never received a number. After thirty minutes, I approached the manager who took our order and he replied, "I'm sorry. I don't know what they did with it" then offered us free VIP passes. Once he actually placed our order in, our food was to our table within 12 minutes. Not joyful about this experience. read more

So... I have only been here once. I do plan on giving them a second chance. However my first experience was not good... I went inside and ordered carry out. My order was pretty basic. It took 20 minutes for my order. The couple behind me got their order before me.. That is never a good thing. I tried the chicken salad on a bed of traditional salad. I had to eat it without dressing because non was put in the bag. The chicken salad itself was not good and I would not order that again. The bed of salad was good and fresh but not much fun without dressing. I guess I just ordered the worst thing on the menu... The sandwiches looked good. I'll try one of those next time. read more

Service is average to slightly below. Food is wildly inconsistent. Overcooked one time, undercooked the next, and they always seem to be out of something. They do have good iced tea. I would give this location a C-. read more

Hopefully I have the right location. I am from another state and was at this deli briefly for quick bite for my mother and I... When I tell you I left in happy tears! There was a young man with special needs who clocked in as I am waiting.. the ENTIRE STAFF greeted him with such energy, it made my soul soar! They gave him duties and he was so helpful. These are the things that make a difference to ME! Kudos! Not to mention it was lunch time rush and my meal was spectacular! In and out with Precision. 10000% recommend and thank you to the cook in the back taking extra care to make sure the other employee was on task ( wearing a mask) You guys rock! December 27th @ 11:30 am crew read more

Placed an order through Uber Eats...came when expected. Bread and cookies were stale - tried to cut the softer parts but ended up not being salvageable. They didn't add any of the chips or kids drinks ordered. Looked like they threw things in there in a hurry. read more

McAlister's Deli - Salad Near Me - Cincinnati, Ohio

They are clearly still ironing out some of the kinks. My review is 3.5 stars. I called my order in. I wanted to take advantage of being able to picked up via the drive up window. The woman who answered the phone bumbled through the greeting. She sounded more nervous than anything else. When I told her I wanted to place an order to go, she seemed confused. It seemed like she had not been trained on how to take a phone order. After a minute, she told me to hold on. She had transferred me to another person to take my order. She was apologetic for the wait. She took my order, and instructed me it would be ready in 15 minutes. They again seemed confused when I was picking up my order at the drive up window. The food was hit and miss. For myself, I decided to order the Choose Two. I opted for half a sandwich, with half a salad. The Savannah salad was bigger than I expected. It was the size of a full salad at many fast food restaurant. Spring mix for greens was much preferred over the iceberg lettuce many fast food salads are made of. Lettuce, as well as other produce was fresh. The shallot vinaigrette was mild, with a hint of sweetness. Toppings were plentiful. My other half of the Choose Two was disappointing. For starters, the half sandwich was very small. The horseradish, roast beef and cheddar sandwich had me using another restaurant's tag line "where's the beef?" There was less than 1/3 of a deli size slice of meat of the sandwich. There were only three small pieces of onions as well. A mild horseradish sauce was all I could taste. The children's meal had four times the amount of meat, and an abundance of toppings. Suffice to say, the children's turkey roll-up, and fruit was another hit. Plenty of filling. Sauce came on the side for dipping. My son found it fun to dip his roll-up. If looking to grab a salad or kid's meal I would come here again. If craving a deli sandwich, I would go elsewhere. read more

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The Attendant "Asia" I believe is her name was "rude"! My wife ordered a chicken salad sandwich and received something else. Went up and asked to have someone come to the table and help us. When she came to the table and was asked if the sandwich was chicken salad, she said no it wasn't and walked away. When I approached her and asked what can be done, she basically ignored me!!!! I then asked for a manager "Mr. Matt" came to our table and realized the mistake, went back to the kitchen immediately and made my wife a whole chicken salad sandwich and apologized. The manager was excellent in his duties and we THANKED him. This was the Mcallisters on Glenway Ave. in Cincinnati. read more

This is a brand new location and I for one am super excited to have it on the west side! I have not been to a McAlister's in years because of how few we have in Cincinnati. The food is always absolutely delicious. The spud and sandwich combo is the way to go. The sweet tea is an absolute must get. I enjoy the roast beer sandwich with the spud max. I have had a few other options but am a return customer for this. This location again is brand new. The building is stand alone and is very well done. Extremely clean! The patio which is where I chose to eat is very nice and has plenty of room. The only reason for a four star for now is because it is brand new. I will move it up to a five if it remains this way the next few times I visit. Overall, the service was great and the food was good. Welcome to the Westside McAlister's! read more

Excellent sandwiches . Usually get the Reuben , love it or Stake sandwich. The ice tea to go not great , a bit water down, not a lot of ice . Their our side orders , I was getting for my mom to take home . Very small cups Example macaroni salad . I am very particular on how people wear their mask . Under nose dose not work . I been nurse 30 yrs , I am confused of why they think that is good enough . Especially leaning over your Sandwich. Overall professional . They have their own delivery vehicle. Best to call and order ahead of time. Both times I went into order.. It took at least 15 minutes on the wait. It was around lunchtime so I'm guessing there was a lot of orders they were doing for other people? read more

Got the open faced roast beef. Food was good but served room temperature/cold, some parts were warm, guessed they microwaved it because the bread was tough. The place was cold and the fans were on. It took 11 minutes to get my good and it wasn't crowded. They had more workers in the front standing around and one guy in the back microwaving. Did enjoy watching the dysfunction, I will give them another shot... read more

The lady at the counter had an attitude the whole time - very short and just sounded annoyed - she didn't get the correct drink for me either and just walked away after setting it in the counter. read more

I have had just a couple of issues. Placed an order online and they did not recv it and also called by phone but they could not find my order ! I expected a few problems since they are brand new . The food is excellent and am happy to have a new and different restaurant on the west side !!!! read more

This was our first time at any McCallisters Deli. We were very impressed with the whole experience. It's great for a lunch meal or not fancy, but quick dinner. Very clean appearance. Service was friendly and helpful. Highly recommend as opposed to typical fast food. Nice option with healthy choices available read more

McAlister's Deli - Outside photo - Salad Near Me - Cincinnati, Ohio

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I'm very sad to say this location has gone severely down hill regards to overall service and cleanliness. The casual nature of the staff shows no attention to detail or speed. At 2 pm, 80% percent of unoccupied tabled hadn't been cleared from previous customers, leaving me no option but to clean my own table. My order was incomplete upon arriving at my table and after asking 3 times I finally received my final item. I won't be back. Sad that the management has let this NEW place go so quickly. read more

The food is great, but the customer service from Cyndi was not the best. She seemed aggravated that she had to serve us and was very condescending when we asked questions. She would be the reason why we don't return to his location. read more

if I could give you 0 stars I would! How dare you not have French dip sandwiches and now I'm forced to be a bunny rabbit eating a SALAD because I am at work being a EMT and can't even get a lunch. This is outrageous and disgusting of now my not so favorite restaurant. read more

the place is very clean. they are wear gloves and masks. hand sanitizer everywhere. they are sanitizing everything. excellent job all the staff are doing. i had club sandwich and potato soup iced tea. excellent. keep up the excellent job 5 stars. read more

McAlister's Deli - Salad Near Me - Cincinnati, Ohio

Mason OH location . Horrible service. Extremely slow. Food was cold . They were out of potatoes. How you run out I have no idea. Mac and cheese was like glue. I personally will never visit that place ever again. read more

Ordered through DoorDash and was missing a whole meal. They gave me a credit for what I was missing and told me to call doordash to get my money back. Everything worked out with that. The reason for just 1 Star, I went to get my meal they credited me for and the sandwich was made wrong. This was my first time ever trying this place. Pretty disappointed. read more

Have eaten here a couple of times now. I actually enjoyed the food and like the set up. It's a little pricey, but overall, it's a good experience with decent food. read more

Great food and great service. Happy to see a McAlister's on the West Side. very nice location in a part of town that's starting to build up nicely. now if only they delivered? Then I think I'd probably eat here at least once a week. read more

Awesome place! Hot or cold fresh food!! Never disappoints! Highly recommend this place! Plus the managers are top notch! read more

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