The customer service was very friendly and kind. Unfortunately, our order was incorrect--I asked for a kids' turkey sandwich but received a grilled cheese instead. We were already back on the road before realizing the mistake, which led to an upset child. The bathroom also wasn't very clean when we visited around noon on a Monday, though I understand there are likely scheduled times when staff go in to tidy up. read more

Ordered a baked potato and Caesar salad the other day. The baked potato was overall pretty good for what I ordered. Pretty simple butter, sour cream and cheese. The Caesar salad was OK, lacked in flavor. The Customer Service was pretty good and the food came out in a timely manner as we sat in for this visit. read more

I loved this place. This was only the second time I ever ate at a McCallisters. Both times were really good. They have some interesting pairings like a pick two that could include a soup, salad, app, wrap and other things I cannot remember. Premium choices are an upcharge but at many places the choices are not even available. Let me say this, if you follow me you already know this. I hate places that ask for a tip at the counter but I do all the work. I thought this was the case here but the only thing I did at the counter was order and pay. My drink was filled(I had tea and it was behind the counter), my meal was brought to my table and my table was cleared by the staff. I would have tipped here if I understood the process. I had the half pecanberry salad with the half prime rib baked potato. The potato was actually a whole potato, probably just one of the smaller ones in the box. It was cooked perfectly, had the right amount of butter and was served with au jus. I thought it could have had more prime rib but it was a half order and I did not want more anyway, The salad was maybe better than the potato. Fresh blueberries and strawberries on a leafy salad topped with a vinagrette dressing. I see a lot of mixed reviews but most of them are for take out or delivery. I think we live in a world today where the expectation of delivery is to high. Eat in it is great. read more

McAlister's Deli - Half pecan salad, half prime rib spud - Delis Near Me - Charlotte, North Carolina

First time eating here . Was in the area for work for two weeks . I ate here three times and got the same thing . The bot avocado is great and fresh . Definitely would hear more if there was another closer to home . Service was good read more

McAlister's Deli - Delis Near Me - Charlotte, North Carolina

I placed an online order on 8/31/25 for a grilled chicken Ceaser Salad. Once I got home later that day, I opened the box to only see Lettuce & Dressing (no croutons, no cheese, no chicken) I called & asked for a refund. I was told they would let the manager know the next day to process a refund. I called on 9/2/25 to confirm that a refund was processed. They said the manager was busy & would be calling me back. Never received call so I called again the same day. They said the manager has to leave but the refund was processed & was told to call back the next day to confirm. I called again on 9/3/25, they said the manager was busy but they sent an email to the IT department to process the refund. I waited until today 9/12/25 to see if I would get the refund, still haven't gotten it. I called today 9/12/25 spoke with the Manager "Mark or Marsh". He said he doesn't see that the refund was processed & all he can do is offer to remake the salad. 13 days later (9 business days) . I requested a refund, they told me it was processed & were lying the whole time. He said he can TRY to process the refund but it may have been too much time passed. At this point I am deserving more of just a refund. I had to call 5 times for a mistake that you made. No apology, no call back & multiple people lying. Horrible customer service over such a small issue. read more

Mobile order for quart of baked potato soup, got home and surprise! It's a quart of potato salad! Well at least the potato part was right. How do you mix up salad and soup read more

Got the Grilled Chicken croissant and a side of fruit. The sandwich was very good (as their sandwiches almost always are) but the "fruit" leaves a lot to be desired. Do better McAllister's - you serve good food but you should be embarrassed serving what I got today - 2 inedible pieces of pineapple (consistency of cardboard), one small half piece of a very, very soggy strawberry, two very small and very smushy grapes, and 4 pieces of decent tasting melon. Either do it correctly or take it off your menu. And this is not the first time I've received an inedible side of fruit from this location that I've had to throw away most of. I'll be back because of the sandwiches, but guess I'll play it safe and go for the chips next time. read more

McAlister's Deli - Delis Near Me - Charlotte, North Carolina

Order food anywhere else!! When I forgot to set that time delay on my online order, I INSTANTLY called the deli to ask the to sway making it. Manager Stephanie, told me -quite disrespectfully- it was my error and said there was nothing they could do. This literally 45 seconds after I placed the order. TERRIBLE CUSTOMER SERVICE, I will never be back at any McAllisters and I suggest you avoid this one altogether. Our order was ALSO MISSING A SANDWICH, a SIDE AND NO SPOON FOR THE SOUP!!! I'll be calling corporate on Monday read more

The service was friendly and fast. We were surprised to see that they had "for a limited time" a muffuletta sandwich. Now the last time we had a muffuletta was at Central Grocery in New Orleans. What the heck - we gave it a try............. It looked the same. It was NOT the same. The olive mixture was all wrong. Seemingly an easy thing to get right ?? Pass on the muffuletta if you have ever had one in New Orleans. We had lots of tea refills. Their tea is always good !! read more

McAlister's Deli - Delis Near Me - Charlotte, North Carolina

Great tasting sandwich as expected. They had chicken and dumplings still in the menu which was nice. Wish I had some honey mustard for my sandwich but I wasn't thinking about it at the time. I asked about bread in referring to my sandwich but the cashier thought I wanted to order white bread as a side. I paid a $1 more but whatever. read more

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I really like McCalisters. I tried the new Chicken & Bacon Spud. It was good but needed more meat, cheese, sauce. The picture of course is what drew me in lol. All in all it was still tasty & I had the chef salad with pecan raspberry vinaigrette. DELISH!! read more

McAlister's Deli - Food: Chipotle Chicken & Bacon Spud - Delis Near Me - Charlotte, North Carolina

Ordered a GRILLED chicken Caesar wrap that was received cold and the thickest chicken tortilla soup (if you even want to call this mess that) in life. They have messed up our order several times before and we stopped ordering for awhile. We tried to give it another chance only to regret our decision. read more

McAlister's Deli - Grilled Chicken Caesar Wrap - Delis Near Me - Charlotte, North Carolina

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Long hair found in Cesar dressing called store because i was back at work! I called and a man answered saying he can't do anything without me going all the way back to the store and he hung up on me! read more

McAlister's Deli - Delis Near Me - Charlotte, North Carolina

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I had the French dip sandwich, it was prepared with almost 2" of meat. The au jus was flavorful and hot. The person at the cash register knew the menu very well and recommended this sandwich for me. I don't frequent this restaurant but I will in the future. At least four customers had takeouts while I was there. read more

I'm not a big fan of delis. Cold cut sandwiches sound so boring to me because they're something I can make at home and usually bring to work for lunch. So to go out for lunch at work and pay more to get the same thing is very unappealing. Tagging along for lunch one day, though, I went to McAlister's Deli. I was very impressed (and overwhelmed) by their menu. Not only were there cold cut sandwiches, there were hot sandwiches, salads, soups, and baked potato options, as well as full-on hot comfort food entrees like meatloaf and roast beast with gravy. I loved seeing the corned beef and pastrami on the menu. Mmm... A lot of sub/sandwich shops don't carry those two meats, preferring to stick with "the basics." I went with the Muffaletta, though, because it's fun to say and sounded yummy. Half Muff, please! We returned on another occasion and I wanted something fairly light, but it was also a chilly day. The soup and salad combo did the trick. I was one happy boy. The entrees are good-sized and there is plenty of seating so customers aren't all on top of one another. Your party can have a little privacy and enjoy their lunches in peace with the help of half-wall room dividers. read more

McAlister's Deli - Delis Near Me - Charlotte, North Carolina

Good place with a lot of options for lunch. You can even customize your sandwich here if you aren't feeling up to their many sandwich options. I think all McAlister's feel a bit the same... you get "herded" to the back of the location to a bank of registers to order. The staff at most of these locations are pretty friendly and helpful... sometimes you feel a little rushed if the line is starting to build and they try to get you through. You are given a number to place on the table and the bring out the food to you nice a hot/fresh. This location offers free wi-fi but I haven't brought my computer to test it out yet. I've seen people working or meeting with laptops here. The thing I HATE about this location in the university area is the parking lot. It is impossible to get in and out easily and the spaces are all for compact cars, which makes for some interesting parking lot stories and near misses. read more

I went to this location in the early evening with my lady, and upon entering the establishment, there was one patron in front of us. My lady and I discussed what we were looking forward to ordering, and waited patiently as there was only one staff member, a young female, behind the register. After waiting for a few minutes, the patron in front of us was having problems with his card which was noticed by someone in the grill area who I assumed was the manager, and directed the young staffer to move to another register to try to complete his order which was understandable. By this time another staffer, a young black male, approached the register, clocked in while having a frown on his face giving off the impression that he didn't want to be at work, and walked away. My lady and I were taken back for a good amount of time had passed and up until this time we still were not greeted or acknowledged leading us to make the decision to leave the establishment disappointed to go to another restaurant where service was more inviting. With a quick acknowledgment things could have been different with feeling like a valued customer oppose to just another face. I'm not sure if we would return to this establishment because we believe that the quality of the food would mirror the quality of service that we experience which was very disappointing and distasteful. Therefore, I give this McAllister's Deli location a star. read more

Surprisingly, the chocolate chip cookie was delicious! Grilled Chicken Salad - good enough Spud Max - great! I would definitely get this again. The Spud Max includes: bacon, cheddar cheese, scallions, and ham. Add sour cream, and I am in heaven! read more

McAlister's Deli - Grilled Chicken Salad & Spud Max, choose 2 - Delis Near Me - Charlotte, North Carolina

I had a dead fly in my food called and the manager acted like he didn't give 2 fucks will not be ordering from here again 2706 West Mallard Creek read more

McAlister's Deli - Delis Near Me - Charlotte, North Carolina

Just went to the Arboretum location in Charlotte. We go there multiple times every week to order food or drinks and know some of the people there. Today was the WORST customer service I have ever seen in there. The short story is that the person at the counter was disrespectful and a wise-axx. It upset me so much that I said, "you know what, keep the food, I dont need it from a wise-ass you dont need my business". His answer was "OK". So I left without the food even though I had paid. It wasn't worth the aggravation. read more

Used to love it. I will never go back to arboretum site or any other. No meat in Chile. Like hot dog topping at a gas station. The Reubens was not toasted and was dripping wet from sourkraut. A microwave nightmare. Sad. Two people in the whole place.nice cashier. read more

A decent chain deli with a wide menu. We ordered everything from roast beef to veggie sandwiches and no one was disappointed in the quality or quantity of the food. The only misses for our $120 take out order is that no pickles were included despite "opting in" for 4 and there was no flatware even though we specifically asked for it to be included. But I would definitely order from them again. read more

I have lunch at least once a week, sometimes twice a week, at this location because the food and service are excellent! The staff do an amazing job from the time you enter until you leave. They keep the restaurant clean and tidy at all times. They ensure that all orders are prepared and ready (both "to go" and dine-in) in a timely manner. And I have never been the slightest bit disappointed with any menu item I've ordered. The food is both excellent and consistent, something I don't experience in many restaurants. But the staff is what makes it such a great place to eat. I've often thought they have the best employees, based on how the place is run, which says a lot about the management. And Genesis, specifically, is awesome! She's the most pleasant and accommodating person you'll ever see working in a restaurant. All-in-all, I'd give this McAlister's 6 stars if I could! read more

I haven't had their food in years honestly it's the sweet tea for me!! Every visit 2 large sweet teas for me!!

Just stopped in for a quick bite and opted for the soup and sandwich combo. 1. When charged for the meal, I thought drink was included (didn't ask). So I had to pay again just to get a drink ($2.57 for a Coke?!?) 2. Meal arrived - greasy sandwich and dry chili. No chips or anything else. 3. Went to get the drink, no ice available. Had to go back to the counter to wait on ice. Once I had ice, I went to get coke and it was flat. Bottom line, the most money I have spent on such a crappy product and experience. read more

Idk the employees here are really rude and nasty all around not a good place to go to honestly

Order a grilled chicken Caesar salad. Only got two bites into my salad and found something like a chip and it was 'dirty'. I was so disgusted and pissed. Even my husband was like did your fork break. No it did not and I would have thought otherwise if there wasn't a silver piece attached to something black. Drove all the way back to only get a sorry. Wasn't even going to get a refund or anything until I asked for it. Of course the refund is going to take 7-10 business days and the 'manager on duty' took a picture and said she had to send it in to her boss to get the refund which made no sense and did not provide me with any documentation that I would actually be getting my refund. I would never go back there again. This has been my go to McAlister's location and the customer service with their workers have gotten extremely poor and lack. And now this. Definitely would not recommend!! read more

I know there's a shortage with staff these days everywhere, but when a customer comes into your place of work; it's not a great feeling to see staff on their cellphones and laughing with other staff and not being greeted at all. Stood at the register area for a few minutes, staff clearly see me since the area directly behind the cash register is literally in plain view of each person that comes into the place. Got disgusted with the lack of customer service and once I started to leave that's when someone yelled, "we will be right with you"....whatever I just left and was very frustrated. Get it together! Young people, middle age or seasoned staff needs to learn how to be polite when a customer walks into the restaurant. Just a simple hello how can I help you is all that was needed. read more

Average and overpriced. I've never been disappointed with the broccoli cheddar or chicken tortilla soups. I always stick to the four cheese griller because nothing else on the menu looks interesting to me. The management here is nice and they offer to refill drinks while you eat. I was offered a drink to go even though I didn't pay for one and my honesty made me decline their offer -- twice. read more

McAlister's Deli - Broccoli cheddar soup w/ four cheese griller - Delis Near Me - Charlotte, North Carolina

This place has good options for lunch and dinner. It is a seat yourself type of place after you order your food. I ordered the Pick 2 option which consisted of the Chicken Tortilla Soup and Half portion of The Cobb Salad. It took about 10-15 mins for my order to be delivered to my table. The salad was good with a good portion of meat included. The soup was a different consistency than I expected but the flavor was good overall. Not a place that I would come to often but I will definitely come back every now and then. read more

McAlister's Deli - Delis Near Me - Charlotte, North Carolina

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Slow service today. Bring a jacket, it's always cold in here. Tables are dirty today. WiFi is slow. Pick two from the menu is the way to go. Chef salad and bacon spud (dry today) read more

McAlister's Deli - Chef Salad!! - Delis Near Me - Charlotte, North Carolina

This is the closest location to the Highland Creek area. It will do but customer service isn't their strongest asset. I've visited multiple times where the associates decided to have a conversation as oppose to helping those waiting in line. However, I've not been disappointed with my Southwest Cobb salad to date. read more

I ordered a brownie with my meal with Postmates and never received it. Called up there the GM was supper nice. Told him I'll pick up tomorrow Got the spoke to a different manger about picking up my brownie decided to get a salad since I'm there and a drink. Well he bought the whole meal for me. Didn't have to do that. Very nice of him thanks for taking care of your customers! Great food great customer service read more

This was the first time I actually ate at McAlisters and I'm not sure why because I really enjoyed it. I got the pick two with half the Savannah Chopped Salad & half the Spud Max.. Both were delicious and together very filling. The salad was fresh, crisp, & flavorful and the potato was hot, cooked prefect, & loaded. It's a great luck spot & I will be back to try some other things on the menu. The cashier was very friendly & offered me suggests one being the salad I ordered. The manager named Angel was in the front greeting customers as she was helping her staff & answering calls. It's always great seeing a productive and helpful manager. The ladies in the lobby were very friendly while cleaning the tables, asking if we would like refills, and taking up our trays. Overall this is a great clean location with a great staff. read more

McAlister's Deli - Half a Savannah Chopped Salad & Half the Spud Max! - Delis Near Me - Charlotte, North Carolina

McAlisters is amazing. However this location doesn't make their sandwiches with love. read more

McAlister's Deli - Delis Near Me - Charlotte, North Carolina

I drove 20 minutes to pick up my order. Got home, it was missing an item. I called the store, they really couldn't be bothered with the fact that a $12 sandwich that I paid for was not with my order. I refused to drive back. Valerie, the person who identified herself as the manager, had to be prompted to apologize for the inconvenience. Very disappointing. Panera it is from now on. read more

The food was wonderful and the place was packed but the poor girl at the register was running alone as the older man picked and chose who he waited on even so much as putting his finger up when I asked for a refill. The worst part was the tables were dirty and we had to move someone else's dishes from table and wipe off seat from food spilt who knows what the busting staff was doing. read more

This was my first time at McAlisters and I wasn't disappointed. Their portion sizes are extremely generous and their salads taste so good! I love that they have an oil and vinegar option for the dressing. Their fruit is also really good and fresh. Service was quick and staff was friendly. I definitely plan to stop by more often! read more

McAlister's Deli - Delis Near Me - Charlotte, North Carolina

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The staff here are so sweet. I can't say enough good things about them. The restaurant is organized and clean. There is plenty of parking. Their food is good. It's just a McAllister's. It's a chain. I love their turkey Cobb sandwich. They tea is incredible. Their cookies are good as well! read more

they literally forgot about my order completely and i had to go up and ask them for it. The cookie i got also tasted stale and was really hard. And the pizza was uncooked. Terrible experience don't recommend. read more