I am in complete shock at how Dustin, the "Sales Manger" handled our transaction, and after reading the reviews feel like we saved ourselves from an even worse experience.
My mom Sue contacted MCA Tile yesterday and was working with Anna. Anna was very nice and helpful. She directed us to Dustin, who I reached out to this morning to confirm availability on the tile we wanted. After being told the time frame for the 2 piece tile we wanted, he advised that they have the S tiles available, not the one we really were looking for. We went back to their showroom and selected another style in the S tile, and he said thats on back order. I explained it was S tile, and not the double and he said, we have that in order. He then provided us with a Distributors contact information, to which we advised we would give this to our contractor. My mom asked out of pure curiosity if they worked with the distributor our contractor works with, to which this was Dustin's response:
Hi Susan,
Information like this would have been helpful to save everybody a lot of time. JB literally jumped on this quote right away is working on the quote now. I'll let them know not to waste their time.
Hopefully Beacon orders the tile before it gets sold to someone else. I highly advise having Beacon send the order ASAP before someone else orders it.
Dustin contacted his distributor, and cancelled the order. When our contractor called Dustin's distributor (within 10 minutes of our email). Dustin's distributor told our contractor the order was cancelled, and that they were closed till Monday, and for him to call his own Distributor to see what their luck was at getting the tile.
If that is the beginning of an order with you Dustin IM GLAD WE NEVER MADE IT TO THE END. read more
