The office staff at Dr. Mbualungu's office at WHC are very unprofessional. I called the office for the referral and was told that the doctor would give me a call. After several calls and messages over the course of TWO weeks, I decided to try calling again in hopes to get the issue resolved. This time, I wish I hadn't. The receptionist was so rude. She told me to sit and wait for the doctor to call knowing time was of the essence due to my procedure being scheduled the following week. There was no respect for my circumstance, nor was there general respect for me as a person and human. I personally like the doctor, but the staff is the reason why I would NEVER go back.
I forgot to mention how I was hung up on for reminding the young lady that she also took messages from me and on both occasions, promised to call me back with a response from the doctor, but DID NOT. In addition, I called back several times and no one picked up.
And I was NOT going to mention this, but since I'm here and disturbed by the lack of professionalism this office staff has, here is another reason why I will NEVER EVER patronize this office again: I made appointments for both my husband and I and was told we were confirmed. I saved the confirmation and then went on to book my son't appointment at the same hospital (WHC), but in a difference office, for the same day. As always, I recorded the appointments in my phone's calendar as: Doctor's appointments for whole family. The day of the appointment, I arrived at my son's appointment first and arranged for my mom to pick him up right after since I didn't want my baby in a disease infested hospital all day. After she came and took the baby, my husband and I walked over to Dr. Mbualungu's office where we were told (DRUM ROLL PLEASE): YOU DO NOT HAVE APPOINTMENTS TODAY OR ANY OTHER DAY, BUT HAVE A SEAT!!!! My husband was pissed, mainly because he had taken off of work that day. Additionally, we sat for over an hour before either of us were seen. Same front desk clerk/receptionist who refuses to follow-up with patience and demonstrate decent professionalism for the greater good of the office, is the same incompetent woman who forgot to finalize our appointments. I DO NOT RECOMMEND FOR ANYONE! read more