I cannot say enough good things about Dr. Christopher McMackin and PA, Dustin Fronczak. From the very first visit, I've consistently felt heard, respected, and genuinely cared for. They take the time to listen carefully to my concerns, explain options clearly, and make sure I feel comfortable and confident in my treatment plan. I never feel rushed, dismissed, or overlooked which is something that is unfortunately rare in healthcare today. Dr. McMackin and Dustin work seamlessly and truly prioritize patient well-being. Each visit leaves me feeling reassured that my health concerns are being taken seriously and addressed thoughtfully and appropriately. The entire office staff is equally outstanding - always friendly, professional, and welcoming. On top of that, the patient portal is incredibly helpful and efficient, making communication, scheduling, and follow-ups easy and stress-free in today's fast-paced environment. This practice sets the standard for what patient-centered care should look like. I am extremely grateful to have such a knowledgeable, compassionate, and responsive care team and would highly recommend them to anyone looking for exceptional healthcare. read more

I have been receiving health care from Dr. McMackin for about 30 years - all by itself, that tells you that I highly regard this physician. He is kind, caring, professional and even-tempered. He even has a very good sense of humor. The office manager David is likewise very friendly and helpful. They have often gone to bat for me against my insurance company which is greatly appreciated. The staff is quite friendly and easy to talk to as well. Dr. McMackin is the sort of doctor that you do not find often - he's a gem - and, when you find someone like him, you discover what good care is all about! read more

Dr. Zimnoch has been my doctor for twenty-five years which is a five star vote in itself. He is an excellent diagnostician and I am amazed at how wide ranging and up-to-date he is given his demanding practice. At appointments I never feel rushed. He is extremely responsive to questions etc through the portal, which as I get older become more frequent. And he is a very nice man. I noticedon the side some negative reviews of his office staff. Some years ago I would have agreed, but over the last few years there has been a turnover and I find the current support very responsive and seemingly trying very hard to help. I feel lucky to have Dr. Zimnoch as my doctor. read more

The mentality of the office is to prioritize earning a profit over helping patients and that comes across in the service and billing. If you answer questions during a routine physical, you may be charged for an additional medical visit. Reception staff is rude and condescending. There are better doctors and offices out there. read more

Whenever we encounter difficulties, it is they who use their professional judgment and precise treatment to bring us hope. read more

McMackin & Zimnoch, PC - Sending you the sunshine on the beach to pay tribute to you - Internal Medicine Near Me - Washington, DC, District of Columbia

The care I receive here is adequate. The reception staff are horrible. Not just unfriendly, but mostly downright rude. On the phone they constantly interrupt, talk down to patients, and make the whole appointment experience unpleasant. read more

Ear infection brought me in today. My usual dr was not available on short notice. I had the pleasure of seeing DR Majd Raouf. Knowledgeable, enjoyable and like a window was open to air out the usual drool and matter of fact dr visits. I believe that Majd Raouf, MD is the future of primary care. Without hesitation I recommend this dr read more

Excellent practice in terms of medical care provided. Dr. Raouf bedside manner is excellent, he is patient, answers all questions and is very knowledgeable. Scheduling visits is seamless and can be done online via myprivia health portal. I cannot comment on out of network costs as the practice is in-network with my insurance. read more

Extremely Rude receptionist! Mia answered the phone and was very rude and impatient when I try to schedule my physical check up. Her tone on the phone was disrespectful. Ask to speak to David (front desk supervisor). He was trying to defend the attitude of her staffs. Doesn't sounds apologetic at all. Just sad that this is the kind of service from the healthcare provider. Saw Dr. McMackin and Raouf before. It was ok for a regular physical. read more

I really like Dr. Zimnoch. And the little I've interacted with McMackin via phone, he's extremely nice as well. I guess I don't have a ton of health problems so I'm not in very often, but when I am or when I need something quickly via phone, they get back to me promptly. Dr. Zimnoch is extremely reasonable and is very good at listening. He never rushes you, which is pretty great. People complain about the front desk at this office in other reviews, and I can understand these comments but I don't agree with them. I don't think they give the best impression at first all of the time, but they have been 100% effective for me and I appreciate it. They can be a bit terse to deal with at first, but when they warm up to you and get to know you, they are the best staff you could ever hope to have on your side. As I mentioned above, they always call me back, work me in, and really go out of their way to help me out. Plus, they usually hope that I'm feeling better, which when you're trying to push through some yucky cold or whatever, just makes you feel good all by itself. You can tell that they are super genuine. This clinic does have a concierge style policy, so if you pay a monthly fee you can get a better level of service which is essentially same day service and having the doctors on call all the time. Because I don't need a lot of care from them, I haven't opted in. But I would if I needed more access. read more

Rudest and most unprofessional receptionist (smacking gum or chewing/sucking on something) I've ever spoken to; on the phone or in real life. Truly unbelievable. And gross. And now I see that a LOT of others have had the exact same experience. read more

I've been going to Dr. McMackin for over 10 years. He's a very patient, knowledgeable primary care physician. Convenient location, nice office and friendly staff. read more

I searched far and wide for a good general practitioner in DC. I absolutely couldn't be happier than I am with Dr. McMackin and his team -- friendly, reliable, discrete, and helpful. The office is clean, and I feel at home there. And Dr. McMackin clearly cares about his patients which is obvious in all he does. An easy five stars from me. read more

I rarely see Dr's as I am (touch wood...) in good health. I called to see Dr Zimnoch as a first time patient, just to get a check up, and spoke to his receptionist. I was told I would HAVE to get a full physical (as I am not sick that was the only option...). OK I say how much will that cost? Answer $1000. Wow, thanks but I'll wait until I have a cold or something else less serious/expensive than being well. First time patients beware... read more

The Best Doctor and Visit Ever!.....The long awaited search is over!! Going to a Doctor's office can be stressful...but trying to find one compatible to your needs, personality, and temperament can be even-more a daunting task. From the mundane task of research requiring reading about their qualifications, education, certifications, recommendations, associations......and everything else ending in "-ations!".....How does one deduct reasoning and just get to the point of choosing someone??? Well, after researching online, scouring the internet, holding up the cashier line at the grocery store....reading "Washington Top 100 Doctors Magazine!"....Yes...because I'm cheap and did not want to buy it......I ultimately was exhausted! LOL! Finally, the light bulb went off to check Yelp and of course....I was lead to the right Doctor by chance. It was not until I went onto Yelp, read probably 100's of reviews and opinions that I narrowed my pick down to....Dr. Christopher McMackin, M.D. All I can say is one word..."Thorough!" From the moment of making the appointment for a routine physical to getting my lab results.....he was very prompt, detailed and attentive. He has a great disposition too. I never felt rushed during my appointment nor did I feel like I was not being heard. I came to his office with a ' Santa Claus Christmas List' of questions and he stood there and answered them all. That was the litmus test for me. If he could put up with my weird idiosyncrasies and have the patience to withstand me over exaggerating the slightest thing; he had to be the one. Right then and there, I knew my search for a Primary Care Physician in DC was over. I went in on a Friday afternoon for my physical and to my surprise; Dr. McMackin had already sent my physical and lab result outcomes to me the very next morning! Yes!! Saturday morning at 10:28am to be exact! I received a summary write-up on my visit and a copy of all my lab results. I was really impress and could not believe it. I assumed at least a couple of business days would pass by before hearing back from him. Well, it was less than 24 hours! Way to go. Not only did he summarize all my results by electronic communication, he also explained all his points and the results by phone. I literally called today and asked for him directly to discuss my results. I was forwarded to his office and not a voicemail. After seeing many other patients since my last visit, he remembered me specifically and every detail we discussed. Now that's the real deal and the kind of model I think a lot of DC Physician's may want to take notes on. There was no wall between the Doctor being accessible to you it seems in Dr. McMackin's office. If you are looking for a Primary Care Physician that is genuine, listens, very knowledgeable and don't seem to count you as a patient number just to collect on your corporate medical benefits.....then Dr. McMackin is your man! The office and facility was impeccably clean, the front desk and billing staff were friendly, and the waiting area was comfortable. I have nothing but good things to share regarding my visit last Friday. I am just mad that it took me 3 years...to find Dr. McMackin and finally get an updated routine physical performed! I know...Don't ask...It's a man thing I guess. If it doesn't burn or hurt to the extreme....we think we are fine and tend to avoid something as simple, but very important to our health and well-being, as a routine physical. Never again....I am sold on Dr. McMackin's office! read more

This office has a severe problem with its receptionists. I try and choose my words carefully, so I'll play it safe and refer to them as unprofessional. I also question their ability to "weed out" potential patients; it's not very tactful and borders discrimination. For some strange reason, merchants believe it's an acceptable habit if the offending employee is a POC. This office should consider outsourcing its admin functions. Its current batch of administrative employees are bringing its stock down. read more

McMackin, Stark, Zimnoch are a trio of gay doctors that specialize mostly in internal medicine. Although some gays go to these doctors for particular reasons, other patients are welcomed. My doctor is Dr. Zimnoch. However, I haven't seen him in over 2 years. I guess that is partly because I'm not quite satisfied with his service. Perhaps it is done in the medical field but Dr. Zimnoch spends maybe a total of 5 minutes with me and then he's on to another patients. It would be nice to see him a little longer to discuss whatever illness I may have at that particular moment. There's been a couple of times that I had to return, sicker than before, because of Dr. Zimnoch's speedy assessment. Other than that, he's alright. He is pretty good with referrals to specialists. I've gotten some of the best specialists in DC from him. Meanwhile, I've heard many raves about Drs. McMackin and Stark. I guess I'm just too nice to ask to switch to another gay doctor...especially right there at the same practice. The staff are absolutely friendly and professional. The waiting room is comfty and somewhat trendy. read more

I just scheduled an appointment with Dr; McMackin. I've read many of the positive, and negative, reviews. All I can say is, thus far, I'm impressed with this medical practice. I've been searching for a new primary care doctor because my previous doctors patient manner, over time, had declined to the point of indifference. I had some very serious lab results that he never followed up with me to discuss. I became aware of it through my health insurance patient care recommendations. That was the last straw behind the decline on how the front line staff spoke with patients. I researched this practice on Yelp, as well as, through patient commentary with my insurance provider. My online experience with them has been wholly positive. Their website is very intuitive and allows for the patient to get a lot of the preliminary new patient data collection completed in advance of the actual appointment. As a new patient, however, you must call to set up the appointment. My experience was nothing like those who have commented negatively. The service representative was very professional and personable. Yes, she was very focused on gathering the information she needed, which I respect, but she wasn't rude or otherwise off-putting. It would be nice, however, if they would accept appointments through ZocDoc as all of my doctors (medical, dental, etc.), whom I call my "medical team",are there. I will follow up with my patient - doctor experience following my first appointment. So far, so good. read more

My colleague recommended the doctor (Zimnoch), so I called their office to schedule a check up. I first called a few weeks ago, and the receptionist lady asked me to wait till she calls me back. I waited many days, but no one called. So today I called their office again. This time, another lady picked up the phone and told me to wait for their callback. I asked why she could not just schedule my appointment now, she simply said she could not put me on hold and asked me to wait for them to call me back. I explained what happened last time (no one called me back), and asked her if this is their standard practice---not being able to schedule appointment over the phone. She got upset, and hang up !! I am not going there, nor am I going to call them again. Totally a waste of my time!! I think the doctors are losing patients because of the rude receptionists. read more

I want to be clear that this review has nothing to do with the quality of the medical care I've received: I have been very pleased with the knowledge and care that I've experienced from my provider. However, when I called the front desk to report that I believe I have COVID, I was cutoff mid-sentence and abruptly told "send him a message through the portal." Confusingly, the portal contains an express warning that it should not be used to relay issues of immediate concern as it may take up to 72 hours to receive a response to such messages. It's very rare that I take the time to post a negative review like this but I was shocked that someone working in a medical office would be so rude and exhibit such a complete lack of compassion for someone who is not feeling well. My intention in posting this is not to deter potential patients or even to get someone in trouble, but rather that someone from the office will read this and try to work with the reception desk to correct this issue (which, based on the other reviews here, seems to be an ongoing problem). read more

I am responding to the post from A.G I was in the office yesterday signing in for my appointment ; when i heard someone yelling at the receptionist on the phone. She was trying her best to help the patient on the phone asking her to calm down and stop yelling so she could help her. She was checking me in as she was just getting yelled at over the phone. When she hung up she told me the person on the phone was going to write a review on yelp and kind of shrugged "what can you do?". So I'm here to defend her. I felt so bad for the receptionist because they are always attentive and courteous and they didn't deserve to be treated in that manner. I Have been a patient with this office for over 5 years and have never encountered a bad experience with the people at the front Desk. They are the kindest & friendliest staff I've ever met. The office is wonderful and very attentive to there patients & needs read more

I've been going to Dr. Zimnoch for over a decade. His bedside manner comes with a sly smile and dry wit. His examinations are efficiently conducted. The summary of my vist is often in the patient portal before I get home. Blood test results are posted within days. Most of the desk staff and nurses are familiar faces as staff turnover over is low. Check in and check out is well run. Rarely has my appointment ran more than a couple of minutes late ... usually right on time. read more

I liked Dr. Zimnoch and I really wanted to stay with a small office like his, but I finally left because I couldn't stand his staff. The turnover seemed to be quite high because there was a new person every single time I went there. The reception staff is horrible. I wanted to punch them in the face every single time. I needed to see Dr. Zimnoch right away and did not want to go to the ER, but his receptionist did absolutely nothing to fit me in. It was, "the doctor has no openings." That's it! I wanted to punch her out so much. They also did stupid things like schedule me for when Dr. Zimnoch is out and took zero responbility for screwing up when I came to my appointment and Dr. Zimnoch wasn't in. I finally got fed up after a couple years and found a new doctor. Dr. Zimnoch himself was a great doctor, though. He always listened to me and I returned my calls the same day. He also referred me to really good specialists. read more

Dustin Fronczak is an attentive and accessible PA, very knowledgeable and kind. I trust him a lot. However, the woman recepcionist is rude and seems to be always having a bad day. I do not understand how staff can treat patients in this poor way. By reading the other reviews, we can notice it is a recurring complaint. Doctors/Administrators, do something about it! read more

No kidding about the others mentioning the rude receptionist. I called asking if they were accepting new patients (because their website indicated that they were), and this is how the conversation went: "Hi. Are you accepting new patients?" "No" "Not for either physician?" "I said no." [Hangs up phone] So, um. If you manage to become a patient, I guess you'll be treated to more of the same. read more

The last time I was searching for a new doctor, Yelp hadn't been invented yet. I spent 3 months getting progressively sicker because a string of bad doctors. The doctor I eventually found in 2003 was amazing, but sadly he retired; and I'm not fond of his replacement. So I turned to good ol' trusty Yelp. The reviews here are what I look for from fellow patients, but I really had to experience Dr. McMackin for myself. What a breeze--aside from my showing up last week for today's appointment. When Dr. McMackin came in to the tiny, but appropriately temperatured, room, we chatted a bit. He asked great questions about my life and medical history that made me feel like I was at some small-town physician's office. He really set me at ease. I wish everyone had his gentle bedside manner, and his approachable style. No awkward absences or interruptions, just good old-fashioned doctoring. Even his assistant/technician took the most painless, drama-free blood sample I've ever given. (Normally I pass out.) Bottom line: I am looking forward to seeing Dr. McMackin for years to come. read more

Both my sisters go to Dr. McMackin and really like him so I decided to switch over to him as well. That is, until I talked to the receptionist. Happy to find out here the issue isn't just with me. She snapped at me after I was trying to figure out how I could make a new patient appt. without it being the physical they apparently require of new patients (b/c I had my last one within the year so insurance wouldn't cover it). She was so upset and unhelpful I asked her if everything was ok. She couldn't possible have been that upset with me as I was literally on the phone for 60 seconds and asked 1 follow-up question. If that's the person I have to interact with to make an appointment, I refuse to do it, no matter how great the actual doctor might be. I echo others that this issue should be fixed as I might Dr. McMackin has no idea how many new patients he is losing over this. read more

I've been going to Dr. McMackin now for several years, and I've always had an amazing experience. Each time, I'm treated with the respect and care I expect from my primary care physician. The doctor, PA, nurses, and clinicians listen to each of my concerns and come up with a workable, holistic solution for me. Finally, the office staff, who have always been friendly and welcoming, have consistently been helpful in scheduling appointments for me, even last minute when availability exists. read more

Dr. McMackin has been my primary care physician for about 6 or 7 years. Dr. McMackin is pretty thorough in everything he does. Since the change in the front desk person about a year ago, made a big difference. All of the staff seems pretty nice, but the change was a long overdue. The office is comfortable. I never have to wait more than 10-15 mins...if that. Over the past couple of years they have gotten a little busier. So, there is a chance that you will see Dustin, the Physicians Assistant if it is a last minute appointment. I like the PA as well, but for my annual physicals, I think I want to stick to Dr. McMackin. Not for any other reason than I like Dr. McMackin. I would definitely recommend Dr. McMackin. I've never seen Dr. Zimnoch. So, I can't really speak for him. read more

I see Dr. Zimnoch who listens well and provides an adequate standard of medical care. My former doctor was VERY personable, so switching to Dr. Zimnoch was a bit of an adjustment because he is more reserved. But he still does a great job. Some of their office staff is more pleasant than others. In particular, one of the receptionists that answers the phone can be very gruff at times. But again, it hasn't seemed to really impede me getting what I need. read more

I discovered Dr. Chris McMackin on Yelp in late 2008. He has been my primary care for almost a DECADE. He is compassionate, thorough, professional, and has always made referrals to superb specialists. Increasingly, the last three years or so, it has been harder to see him, but his office assigned me to Dustin Fronczak, the PA (Physician Assistant) who works with Dr McMackin and is capable in his own right in conducting routine exams, prescribing meds, and so on. I have never had one PCP practice for such a long time--and despite moving to other parts of DC (or spending a couple of years away travelling heavily) I never changed doctor's. Dr McMackin has my full faith and confidence. read more

I am giving 4 stars to Dr. Zimnoch. If I could rate the receptionists, I would give them 0 stars, but I don't want to hold them against Dr. Zimnoch who always did fine by me during my three years in DC. As said by others, his best attribute is that he listens to you and seemingly tries to find a reasonable solution to help you. I went to a few other doctors in the dc area and always found care to be subpar to other places I have lived, save Dr. Zimnoch. So, while you are stuck in dc, I suggest you see him if he has time and you can past the angry receptionists. read more

I am very happy to have Dr. McMackin as my doctor in Washington DC, and I am glad to be able to write a review on Yelp to let others know about him. First of all, Dr. McMackin actually cares about how I am doing. He never rushes me through my visits, he always gets back to me quickly on those occasions when I call him, and when I have needed a referral, he is very thoughtful about who he sends me to. Everyone whom he has sent me to has been awesome. Second, and equally important, he very much knows what he is doing. He takes the time to do a thorough workup so that his diagnoses are accurate, and he has great ideas for treating what ails me. When I go to his office, I feel like I am going back in time before managed care. Meaning, I am treated like a human being rather then a cog to be processed through an assembly line. My only fear in writing this review is that more and more people will go to him and make it more difficult for him to do his job as well as he now does. read more

Just spoke to someone named Nia who was taking calls for this office. RUDE beyond words. This was a short, but eye-opening call. How in the world can they practice medicine with a staff that seems to care less about patients care then they do about being in a position of control? read more

This review is primarily for Dustin their PA as I haven't seen a doctor here yet. But he was great during my standard physical. I appreciate not feeling rushed and he seemed willing to take as much time as was needed to answer all my questions. He seemed knowledgeable on all the areas I asked about. I also appreciate that this is a modern office. No more coming in to pick up test results, notes are all electronic, billing was efficient. Maybe I've spent too much time in old school doctors offices, but these things make seeing a doctor much more convenient. The office also seems well managed. The front desk ladies were all extremely friendly. Like more than you would expect. I was also in getting checked up within five minutes of my arrival. I appreciate that they weren't wasting my time lingering in the waiting area. Finally, it's just a convenient location if you live in downtown dc. Close to DuPont or foggy metro stops. read more

Haven't been satisfied and will be leaving the practice. The office lacks basic hygiene, there is never a place to wash hands and never any hand sanitizer. Even in flu season! When you pee in a cup, you have to move other people's used pee cups to make room for yours. Not to mention I once got bad advice from the office who made me make an appointment 48 hours later when I really needed to go to the ER. read more

The nurses line and receptionists are insanely rude. I have been a patient for years and needed and emergency script refill. They said they filled it. Never did. I called many times and left messages. No call backs. Called again the nurse had a major attitude. Was talking to others while I was on the line. Had no respect for me as a patient. Such a shame great doctors have horrible staff. read more

Tried Dr. McMackin as my new primary care physician. He was nice and professional during my office visit for a physical, although seemed a bit rushed. Had a problem with the prescription he wrote, and after battling with CVS for two hours to try to get my prescription filled called the 'Doctor on Call' to try to get him to clear up the confusion with them. I was contritely told this was not an emergency and I can call the office the next day and someone would get back with me. click. Needless to say, I have not returned. read more

I continue to be very impressed with Dr. McMackin and have recommended him to multiple friends and colleagues. They actually added a new receptionist who is very pleasant. All in all, it's a good experience. read more

I just called in and the very nasty receptionist wouldn't even let me speak and was absolutely unprofessional. She wasn't demonstrating strong listening skills, in fact, she repeated something back to me that I hadn't even said. Some people might say it's inappropriate to leave a review of One Star when you haven't actually received the service, but in the case of medical care, the ENTIRE team is part of the service. Do I want this rude person being the face that I see when I come in, sick and vulnerable? Dr. McMackin, you almost had a new patient today. Please correct this behavior with your staff. read more