It is because of Matilda Che that I have been without my medication refill for five weeks now. She…read moreis unresponsive to all calls and voicemails and does not treat this as urgently as required. She has a document pending her approval that I need for my meds and she has not filled it for weeks. I've been forced to go cold-turkey without my medication. My insurance and pharmacy have told me that the responsibility is on her to full out the formulary alternative paperwork that she has been completely absent from. She has been unprofessional throughout this whole process and I have experienced medication withdrawals because of this. I'm forced to seek a new psychiatrist at a critical moment. ALSO she's always notoriously late to every appointment, very frustrating. If you are reading this, DO NOT GET MATILDA CHE AS YOUR PSYCHIATRIST. It is only a matter of time before she lets you down too

Not only did they fail to schedule my appointment twice in a row, Maltilde Che was extremely rude…read more She is dismissive, insensitive, and will blame you if her prescribed medication does not help. She speaks in a dismissive, interrogative way, and I would never recommend her or this office if you are looking for a professional and empathetic experience.

Absolutely phenomenal! Dr. Kinney is INCREDIBLE; very knowledgeable, patient, caring, and genuinely…read morecommitted to providing comprehensive care. His bedside manner is also impeccable; other physicians could learn from him. He goes above-and-beyond expectations to provide individualized care to his patients. Hands-down, one of the most consummate medical professionals we've encountered ever; truly sets and raises the bar. If you are seeking exceptional care from a kind-hearted and genuine physician, look no further!

I am from the Bay Area and last week attended our daughter's graduation from American University…read moreand was in DC to help her get set up in her first apartment. Unfortunately I developed an ear infection and bronchitis and fortunately I found Dr. Kinney and Metro Direct Care Medical. I was feeling too sick to try to sit in an ER and the house call from him saved the day and the entire trip. He took a careful medical history, and spent the time to listen as well as inform us of the diagnosis and the options. He prescribed the ear drops and medication that ensured I felt better within a few hours so that I was able to be present for our daughter and heal. He also helped us come up with the right decision not to fly until a few days later than planned to help heal the ear and bronchitis. I wish there was a doctor like him in the Bay Area!

I saw Dr. Portela during my visit in Washington. My 15month old son got very sick and my hotel…read morerecommended to see her. The front desk lady wasn't the nicest and I had to wait 30min pass my appointment but Dr. Portela was worth the wait. She was super friendly, took her time with my son and just knew how to deal with little patients. She sang to my son and distracted him to check everything she needed to check. She diagnosed him with a specific viral infection and gave me great advice how to take care of him to lessen his pain. My son is doing much better today already and I believe Dr. Portela's compassion has something to do with it. I highly recommend her.

My job means I'm on the move all the time and spend extended periods overseas. Dr Portela is great:…read moreresponsive, friendly and practicing in a centrally located office that offers everything you need in one place for a full physical. Highly recommended.

I've been going to this place for primary care for several years, and had many great experiences…read morewith them pre-covid. Even last year I had a delightful experience getting a physical with a medical practitioner who has since moved on. In retrospect, I can imagine why she might have left. The service has declined severely. I learned this when I tried to get care for a nasty cold within the past month. Ever hear of a place with "Immediate and Primary Care" in their business name that doesn't accept walk-in patients? Now you have. As an added bonus, they don't accept same-day appointments either. On top of these changes, they now require you to choose a PCP...even if your insurance doesn't require it. I was told that last requirement was GW policy -- you be the judge. What's left is a general practitioner's office with longer hours and shorter-tenured practitioners. I suppose this fills a niche, but not nearly as flexibly as an actual immediate and primary care clinic does. Unfortunately, it's hard to fill any care clinic demand in 2024 if the administrative side fails as well. Even if you have a MyChart GW online patient account, you cannot book appointments with them through your account unless you select "New Patient". There is no option to book online as an existing patient. I spent 38 minutes on hold with their phone system before giving up and walking to the office. Taped to the door is a printed sign saying 'NO WALK INS! NO SAME-DAY APPTS! The same sign is printed at the reception desk just in case you missed the message on the outer door. An indifferent (at best) front desk staffer told me she could only find records for me dating to last year, even though I've been a patient there for at least 10 years (and through at least one change in affiliation). Puzzled by these changes, I nonetheless booked a next-day appointment with them. But I had been sick for days: I didn't want to wait. So I found another clinic nearby, where I received the actual immediate care I was looking for. I immediately tried to cancel my appointment with GW 'Immediate' Care, which showed up in my online patient portal. You won't believe this, but *you cannot cancel appointments through the patient portal*. Ye gods! This would be okay if they ever answered the phone. I called to cancel anyway...and of course there was no answer. I left a message that day, then left a second message the following morning. There was no response or update -- all while I continued to receive appointment reminders I no longer needed. It honestly seems as if this place isn't even trying to attract or retain patients anymore. If you want actual immediate care, they tell patients to seek it elsewhere. They don't allow you to make existing patient appointments online (though this might be some kind of glitch). The front desk staff seems apathetic. And since they no longer answer the phone, there's is no reliable way to get common needs met. I hope I can get my medical records by requesting them in-person because I don't plan on seeking care there again.

Pleasant staff, but I was left waiting for over 2 hours while they tried to locate the x-ray…read moretechnician. I arrived a bit early for my 8:30am appointment and I am STILL waiting for an update from the staff on the tech's arrival.

She basically passed me off to be crazy. I told her all of my symptoms (for years mind you) and her…read moreresponse was "do you want to get better... take the pill." She didn't do any in depth testing. Nothing. I ended up going to a integrative health practice and my thyroid levels were completely through the roof. All in all she's really awful.

Loveland is a misery. She's rude, withholds information, and infantilizes her patients. Sure, I…read moresafely had my baby, but I was fully traumatized by my birth experience and didn't even really realize the gravity of it until after my birth experience with my second child. This woman inserted a cervical softner into my body with little to no explanation as to what it is she was doing, why, and whether or not it may hurt (it hurts. A lot.). It was my first baby and she took absolutely no care with me. Find another OB - Dr. Osmun is fantastic but it's not worth potentially having your baby with Loveland if she's the doctor on call that day...

**** Update**** I have decided to update this review after…read morethe manager reach out to me to clear up the situation. As I mentioned in my original review it was truly a shocking moment to me that I refused to believe had happened considering how long I have been a patient of NWNP. Northwest Nurse Practitioner Associates to me represented everything that a family practice should embody and that is now missing in the health care system : empathy, compassion, knowledge, detailed-oriented, patience, confidence, trust, passion. I found all of the above qualities visiting Erin every years for the past 7 years and that last encounter (over the phone) with the manager was the complete opposite of what I was accustomed to hence my disbelief. I have the utmost respect for her and what she has built over the years and my decision to update my review is solely based on those 7 years. I do not believe that one incident should erase the consistent positive interactions and great care I have received from NWNP over the years. I want to believe that there was a miscommunication between me and the manager and it was not his intend to make me feel unheard. I appreciate him taking the time to reach out and write an apology email.

I was a patient of Erin's practice for several years sold on the idea of nurse practitioners…read morespending more time listening and open to alternative treatments. And that was true during that time. But something changed significantly as she transitioned to a sort of direct primary care practice and functional medicine practice. The practice seemed more impersonal. For example she tried to direct me away from monitoring my liver scores when I started taking statins. Although she had previously had the position that medications always have risks in promoting alternative medicine considerations and I had told her of my brother's death from non alcoholic cirrhosis due unmonitored prescription of cholesterol medication she tried to talk me out of the monitoring. At one point I had told her I didn't want to die from cirrhosis her reply was that there were worse ways to die.

Waited one hour to be seen despite filling out all paperwork in advance. The NP who attended to me…read morewas rude. Bedside manners are a 1/5 star, though the facilities are nice.

This is one of the worst urgent cares I have ever been to. I reserved a time slot 4 hours ahead of…read moretime only to be waiting an additional two hours to see a doctor once I got here. I am still waiting as I write this. For a place called an "urgent care" the service isn't so urgent. Find somewhere else to go

They just want your Money. Went there 10 years and I guess…read morethey decided I was not a good enough customer and cancelled my portal and infusion appointments with no notice. Sent a personal letter to Dr. Kaiser and never heard back

I had an appointment for Dr. Kaiser scheduled for several months (I was referred to her by my…read moregynecologist) and was called close to my appointment saying that Dr. Kaiser would not see me due to my condition (EDS). I was unable to be rescheduled for an additional 4 months with another doctor at this practice. This is not a doctor or practice who cares for her patients.