Long story short: we had a problem with our car that was under warranty, only one year old. Mazda…read moreUSA issued a TSB (Technical Service Bulletin) about the problem, so it was clear that there was a fix needed, and that it should have been fixed under warranty. We had bought the car at a suburban Boston dealer who will not be named. That dealer tried to say that the issue was normal wear and tear, even though the folks at Mazda USA said it was a manufacturer's fault. The Boston dealer was extremely rude and dismissive. We will never go there again. Turn the page to Mazda Cape Cod; they were friendly, understanding, and professional. They fixed the problem immediately. I cannot say enough good things about this Service Department, and special commendations to Corey German, Rafael Hernandez, and the technician Daryl Delancey. And thanks also to Mazda USA. They too were professional and understanding. We WILL buy a Mazda again! Love the car and the brand. Next time, go to Mazda Cape Cod!

Went to the service center for an oil change and to get a fan noise investigated on my 2022 CX-5…read more The fan noise was identified as an issue with something in the headlight fan. They tried to get me to replace both headlights for around $1,700 each and said it would not be covered under warranty. I chose not get it fixed then and there - upon further research this WAS covered under my purchased mazda platinum protection plan and is a known manufacturing issue for the 2022 CX-5s. Additionally, they tried to get me to replace both headlights - I went to another dealership (Wellesley Mazda) and they informed me that the headlights would be covered under my extended warranty and that only one needed to be replaced. I'd recommend being cautious in terms of accepting repair instructions as it appears they tried to take advantage!!

I recently purchased a new Honda Ridgeline at Hyannis Honda. The sales person was Rachel Ferreira…read moreand she was outstanding. No high pressure gimmicks, she was extremely helpful!

I recently had surgery and was unable to get out to the dealer to buy a new car. I reached out to…read moreHyannis Honda and they connected me with Rachel Ferreira one of their sales associates. Rachel did an amazing job helping me find the car I wanted and worked with me to negotiate a very, very fair deal. Her communication all on the phone and online and through text messages was amazing. I must tell you I bought many many cars over my life and this was the least stressful most relaxing experience I've ever had. I recommendation is if you're looking for a new car definitely check out Hyannis Honda. And if you want an amazing stress-free experience speak with Rachel. Thank you, Rachel and the rest of the Hyanis Honda team for making this the best car buying experience of my life.

Everyone that once made Hyannis Toyota their one-stop Toyota dealership knows things today will…read morenever be what they used to be, but dealing with certain individuals in the service department will still get you true customer service. David Nickerson is the man to ask for. Honesty is his virtue and I worked with him long enough to see how he operates on a daily basis. Your best interests are his.

Usual of scheduling a $85 service and picking your car up only to be told it's $245. And then…read moreasking for a discount and getting it only to be reminded that they are doing you a favor and deserve a good review. What?!?!!!?

Absolutely terrible experience. I would not recommend this dealership to anyone…read more I brought my 2016 BMW X5 in for service and ended up paying nearly $4,000. I specifically told them my rear passenger tire had a slow leak. They claimed to have checked it, yet within 25 miles of leaving, I had to stop and put air in the tire myself. That alone tells you everything about their attention to detail. It gets worse. While my car was in their shop, I was out of town for a few days and clearly told them I would not be back right away. They were the ones who suggested I have someone else return the loaner vehicle on my behalf. I agreed, but without my knowledge, that person drove the car excessively. Now I'm being blamed and penalized for something I did not authorize, even though this was a one-time situation and I have no history of misusing loaner vehicles. Instead of handling this reasonably, they decided to put a note on my account banning me from getting any future loaners. No real conversation, no warning--just a decision. Even worse, my girlfriend brought her own car in for service after a minor accident, and because of what happened with me, they refused to give her a loaner as well. She had nothing to do with the situation, yet they chose to penalize her anyway. That is completely unfair and unprofessional. Between the poor-quality service and the way they treat customers, this place clearly does not value your business. There are plenty of other dealerships that will treat you with basic respect--go to one of those instead.

We just bought a X3 and everyone in the dealership was great! The sales team, finance manager, as…read morewell as the IT team was exceptionally nice, professional and helpful!

My experience with Rob Wall was fabulous and my service was quick…read more That being said, the answering service is ridiculous, can't speak with ANYONE you have to wait for a call back.

purchased a 2026 jeep wrangler sahara about 4 months ago great service from mike and his crew.a…read moregreat place to buy a new car.actually any of premier dealers are great! kathy and henry

Amazing experience! Came in for a used car I was very interested in. Right off the bat I was…read moretreated with upmost care and they were transparent about everything! They worked their best to get me the best deal as I was financing. I came from another dealership in the area and had a very unpleasant experience there, but at Volvo of Cape Cod it was night and day! Everyone was so kind and helpful! Ended up closing on the car the same day! They serviced and detailed the car before I picked it up, it felt like getting in a brand new car! These guys put their upmost care into their cars as well as their customers. Big shoutout to Terrance he was phenomenal and so knowledgeable about the vehicle! Big shout out to Christine as well for going above and beyond to get me an amazing deal! Shoutout to the whole team really! Everyone was so helpful and so courteous to me. I could not be more satisfied with my purchase as well as their customer service. I'd give them 6 out of 5 stars if I could!

Fantastic experience with Mike Mullen in sales, Mark Cadin, who is now at the Mazda studio and…read moreHarold Reilly, GM. The studio is lovely and offering comforts of a high end studio. The in house selection is excellent. I was treated with a high level of professionalism. There was a delivery snafu, not related to the care or service at Volvo Hyannis but back in Sweden. Harold made it right in more ways than one. A wonderful experience.

Expensive. Service advisors are average at best where product knowledge is concerned. No more…read moreshuttle service which is annoying. Military and Vet discount down to 5% at best!

People love to go on Yelp to complain, but when you have hundreds of people passing through a…read moredealership and service department each week, it is clear from the interactions I have seen at Balise Ford that not enough of those more common than not excellent experiences are being recorded here. Balise Ford's sales team (in particular Jason Arruda) was fantastic when my wife and I were ready to get new cars. But what is really special about Balise is, once you buy a car, they treat you like family going forward. Particularly, Rick Diaz from the Service Department always goes out of his way to be thoughtful and helpful whenever our family needs anything. The work on our vehicles is always done efficiently and well, and Balise does a great job communicating with customers. When my wife unexpectedly had a baby a month early, we had left one of our cars for service at Balise a few days prior. Rick actually told us not to worry at all, held onto my car until we could come get it and checked in with us several times to just see how the baby was doing. Balise does not just have great service - Rick Diaz and the team at Balise treat their customers the right way from start to finish, turning the task of having to deal with vehicle maintenance into a very positive experience. Could not recommend them enough.

I had the best car buying experience ever here! The men who took care of me, and I say that because…read morethey really did, were simply delightful. They showed me respect and honesty. I would not hesitate for a moment to purchase a car from them again. Thank you Copeland Subaru!

I cannot thank the people at Copeland Subaru's service center enough!! Traveled to Cape for a…read morewedding this weekend, and my car wouldn't start. Mind you, this same problem happened while I was home in NY, but at that time, the AAA person assured me that my battery was fine, and that I'd be safe to travel "as usual", including long distances - which is why I still drove, and I'm equally grateful that I made it to Cape safely. In hindsight, knowing what I know now, I would've delayed my trip by a few hours and gotten this resolved back home. Either way, I'm in a panic and called AAA to help me jumpstart, but I still needed somewhere to go to fix the issue. This was already 2pm so when I found this Subaru location, they were very upfront with me about whether or not they could help me given time constraints, but given the unexpected nature (and my pleas), they were willing to try. Ryan at Copeland Subaru was kind enough to offer to have someone drive over to jumpstart my car (I was super close by, otherwise it wasn't something they'd usually do) since we weren't sure how long AAA was going to take, and I was trying to reach them by 3. Thankfully AAA arrived in minutes from my request, got me started, and I was about to get to the Subaru. Immediately upon arrival, they checked me in, got all my info, and got started. I had probably checked in with them 3-4x in the few hours I was waiting since I had been trying to make it to a rehearsal dinner that evening, and not once did they make me feel like I was a bother. They diagnosed, changed my battery, gave me recommendations, and sent me on my way - and I made it to the dinner! I am forever grateful! Everyone here is genuinely kind, and I will never stop recommending them enough for the transparency, efforts, and patience they gave to make sure I would safely travel home again!

I brought my vehicle to Tracy Volkswagen for its annual service, including an oil change. About a…read moremonth later, a "check oil" warning appeared. I was informed that the drain plug had not been properly sealed, causing an oil leak. After the snow melted from my driveway, I discovered large oil stains on my newly paved surface. This was discovered after my last visit to Tracy VW. There was no apology for the technician's oversight, and I was told the issue "sometimes happens." As a result, I was left dealing with the inconvenience of taking a day off work to address the problem, along with damage to my property. I bring my vehicle to a dealership expecting a level of care that avoids preventable mistakes. During the same visit, I was also told that my rear rotors were severely rusted and had worn down the brake pads--despite the fact that I had driven only about 1,000 miles since the annual service. This had not previously been communicated as urgent, which raised concerns for me about the consistency of their inspections. My primary concern is the damage to my property, along with the lack of accountability and communication surrounding the drain plug issue. The response felt dismissive, and there was no apology offered. For these reasons, I will be taking my business elsewhere and am sharing this experience to inform other customers. I have also contacted VW Customer Care in hopes of resolving the matter. #TracyVolkswagen #TracyVW

The service is horrible! Roy was condescending and outright dishonest! They bill for things that…read moredon't address your concern and when you bring car back to rectify (because the issue purists) they "find" something new to replace (that you can't prove needed fixing). Wasted $6k on "repairs"- most of which I did not need. Wish I'd read the service reviews earlier- what mechanic pays commission on service/repairs!! Find a mechanic you can trust!!

At first everything was great. We found a truck we liked. Price was reasonable. The paperwork to…read morepurchase was all online. Shame on me for assuming everything was in order. Months later when I was looking into the warranty we purchased I could not get a copy outlining the whole sale. I received photo copies of a receipt for a down payment, a written number on a piece of paper for the warranty price, and a written number for rmv fees. I found a discrepancy of a couple hundred dollars and asked for clarification. I received nothing. Emailed again. Nothing. Buyer beware!!

Bought a 79 jimmy from the car guys, supposed to be rust free from California. California yes rust…read morefree nooooo. Covered rust , jack job . I have it apart now restoring it. No way it was worth the money and no way they didn't know. A different who puts a raised embem on a perfectly good dash .