I went in to the service department since I had a check engine lite on and was greeted with a $375…read morefee to look at car and the service date would be in about two weeks when they had an availability date of . I told them I had gone to auto zone and they gave a free diagnostic of issue so it only needed a spark plug they said they can't go by that . I said thank you and left . I went to a mechanic and just like auto zone said the spark plug was replaced and my car was serviced . It was serviced in an excellent manner If the service department is like this I can only imagine the dealership department with sales. Very disappointed but I thought I should share for public information BEWARE !!!!!!

Long story short: we had a problem with our car that was under warranty, only one year old. Mazda…read moreUSA issued a TSB (Technical Service Bulletin) about the problem, so it was clear that there was a fix needed, and that it should have been fixed under warranty. We had bought the car at a suburban Boston dealer who will not be named. That dealer tried to say that the issue was normal wear and tear, even though the folks at Mazda USA said it was a manufacturer's fault. The Boston dealer was extremely rude and dismissive. We will never go there again. Turn the page to Mazda Cape Cod; they were friendly, understanding, and professional. They fixed the problem immediately. I cannot say enough good things about this Service Department, and special commendations to Corey German, Rafael Hernandez, and the technician Daryl Delancey. And thanks also to Mazda USA. They too were professional and understanding. We WILL buy a Mazda again! Love the car and the brand. Next time, go to Mazda Cape Cod!

We have always bought Nissans. When our local nissan Dealer…read morechanged to another brand. The nearest dealership Is 25 miles away. At 80 it was not an option. So decided to look at Honda. It was a wonderful choice. Our sales guy, Jason worked with us. Have had multiple service for oil changes. Now a two year old SUV, and cannot say enough about the service dept. And the service manager is amazing. Thank you so much Stephanie. Your crew needs a pat on there back. I am about to buy a second Honda. And my buddy is buying a new Ridgeline!

I recently had surgery and was unable to get out to the dealer to buy a new car. I reached out to…read moreHyannis Honda and they connected me with Rachel Ferreira one of their sales associates. Rachel did an amazing job helping me find the car I wanted and worked with me to negotiate a very, very fair deal. Her communication all on the phone and online and through text messages was amazing. I must tell you I bought many many cars over my life and this was the least stressful most relaxing experience I've ever had. I recommendation is if you're looking for a new car definitely check out Hyannis Honda. And if you want an amazing stress-free experience speak with Rachel. Thank you, Rachel and the rest of the Hyanis Honda team for making this the best car buying experience of my life.

Everyone that once made Hyannis Toyota their one-stop Toyota dealership knows things today will…read morenever be what they used to be, but dealing with certain individuals in the service department will still get you true customer service. David Nickerson is the man to ask for. Honesty is his virtue and I worked with him long enough to see how he operates on a daily basis. Your best interests are his.

Usual of scheduling a $85 service and picking your car up only to be told it's $245. And then…read moreasking for a discount and getting it only to be reminded that they are doing you a favor and deserve a good review. What?!?!!!?

Absolutely terrible experience. I would not recommend this dealership to anyone…read more I brought my 2016 BMW X5 in for service and ended up paying nearly $4,000. I specifically told them my rear passenger tire had a slow leak. They claimed to have checked it, yet within 25 miles of leaving, I had to stop and put air in the tire myself. That alone tells you everything about their attention to detail. It gets worse. While my car was in their shop, I was out of town for a few days and clearly told them I would not be back right away. They were the ones who suggested I have someone else return the loaner vehicle on my behalf. I agreed, but without my knowledge, that person drove the car excessively. Now I'm being blamed and penalized for something I did not authorize, even though this was a one-time situation and I have no history of misusing loaner vehicles. Instead of handling this reasonably, they decided to put a note on my account banning me from getting any future loaners. No real conversation, no warning--just a decision. Even worse, my girlfriend brought her own car in for service after a minor accident, and because of what happened with me, they refused to give her a loaner as well. She had nothing to do with the situation, yet they chose to penalize her anyway. That is completely unfair and unprofessional. Between the poor-quality service and the way they treat customers, this place clearly does not value your business. There are plenty of other dealerships that will treat you with basic respect--go to one of those instead.

Love the service at BMW!! Everyone is friendly and things move along seamlessly. I especially…read morerecall Chris and Amanda!! Thanks Premier!!

The service department has terrible customer service. Poor communication. They wont respond to your…read morequestions. I was only in for an oil change, tire rotation, and inspection, which was all covered under the jeep wave membership. I'm not convinced a full inspection was actually done. I got a 6 second video of my tires. That's it. Don't even bother complaining to the service manager, because you'll get ignored. And don't expect a complimentary car wash either. Overall, not impressed. Go elsewhere.

Complete mismanagement of staff. 1 to 2 month wait time for service. Absolutely no emergency…read morerepair work. An aI phone answering service is a red flag that they will not hire and the lack of technicians means that they overwork their staff. While I tried to resolve issues not attended to after a major electrical/ electronic repair, I received lip service. From the technician management to general management. They obviously do not pay enough to acquire talented employees... making quality workmanship less desirable and after 15 minutes of conversation with the general manager, a useless and fruitless expense of my time. .. I knew that he was blowing a chum of worthless words. My lawyer will take over from here.

Expensive. Service advisors are average at best where product knowledge is concerned. No more…read moreshuttle service which is annoying. Military and Vet discount down to 5% at best!

People love to go on Yelp to complain, but when you have hundreds of people passing through a…read moredealership and service department each week, it is clear from the interactions I have seen at Balise Ford that not enough of those more common than not excellent experiences are being recorded here. Balise Ford's sales team (in particular Jason Arruda) was fantastic when my wife and I were ready to get new cars. But what is really special about Balise is, once you buy a car, they treat you like family going forward. Particularly, Rick Diaz from the Service Department always goes out of his way to be thoughtful and helpful whenever our family needs anything. The work on our vehicles is always done efficiently and well, and Balise does a great job communicating with customers. When my wife unexpectedly had a baby a month early, we had left one of our cars for service at Balise a few days prior. Rick actually told us not to worry at all, held onto my car until we could come get it and checked in with us several times to just see how the baby was doing. Balise does not just have great service - Rick Diaz and the team at Balise treat their customers the right way from start to finish, turning the task of having to deal with vehicle maintenance into a very positive experience. Could not recommend them enough.

I had the best car buying experience ever here! The men who took care of me, and I say that because…read morethey really did, were simply delightful. They showed me respect and honesty. I would not hesitate for a moment to purchase a car from them again. Thank you Copeland Subaru!

I cannot thank the people at Copeland Subaru's service center enough!! Traveled to Cape for a…read morewedding this weekend, and my car wouldn't start. Mind you, this same problem happened while I was home in NY, but at that time, the AAA person assured me that my battery was fine, and that I'd be safe to travel "as usual", including long distances - which is why I still drove, and I'm equally grateful that I made it to Cape safely. In hindsight, knowing what I know now, I would've delayed my trip by a few hours and gotten this resolved back home. Either way, I'm in a panic and called AAA to help me jumpstart, but I still needed somewhere to go to fix the issue. This was already 2pm so when I found this Subaru location, they were very upfront with me about whether or not they could help me given time constraints, but given the unexpected nature (and my pleas), they were willing to try. Ryan at Copeland Subaru was kind enough to offer to have someone drive over to jumpstart my car (I was super close by, otherwise it wasn't something they'd usually do) since we weren't sure how long AAA was going to take, and I was trying to reach them by 3. Thankfully AAA arrived in minutes from my request, got me started, and I was about to get to the Subaru. Immediately upon arrival, they checked me in, got all my info, and got started. I had probably checked in with them 3-4x in the few hours I was waiting since I had been trying to make it to a rehearsal dinner that evening, and not once did they make me feel like I was a bother. They diagnosed, changed my battery, gave me recommendations, and sent me on my way - and I made it to the dinner! I am forever grateful! Everyone here is genuinely kind, and I will never stop recommending them enough for the transparency, efforts, and patience they gave to make sure I would safely travel home again!

I brought my vehicle to Tracy Volkswagen for its annual service, including an oil change. About a…read moremonth later, a "check oil" warning appeared. I was informed that the drain plug had not been properly sealed, causing an oil leak. After the snow melted from my driveway, I discovered large oil stains on my newly paved surface. This was discovered after my last visit to Tracy VW. There was no apology for the technician's oversight, and I was told the issue "sometimes happens." As a result, I was left dealing with the inconvenience of taking a day off work to address the problem, along with damage to my property. I bring my vehicle to a dealership expecting a level of care that avoids preventable mistakes. During the same visit, I was also told that my rear rotors were severely rusted and had worn down the brake pads--despite the fact that I had driven only about 1,000 miles since the annual service. This had not previously been communicated as urgent, which raised concerns for me about the consistency of their inspections. My primary concern is the damage to my property, along with the lack of accountability and communication surrounding the drain plug issue. The response felt dismissive, and there was no apology offered. For these reasons, I will be taking my business elsewhere and am sharing this experience to inform other customers. I have also contacted VW Customer Care in hopes of resolving the matter. #TracyVolkswagen #TracyVW

The service is horrible! Roy was condescending and outright dishonest! They bill for things that…read moredon't address your concern and when you bring car back to rectify (because the issue purists) they "find" something new to replace (that you can't prove needed fixing). Wasted $6k on "repairs"- most of which I did not need. Wish I'd read the service reviews earlier- what mechanic pays commission on service/repairs!! Find a mechanic you can trust!!

These Guys are the best!! Very knowledgeable and ready to help I would recommend them to anyone.read more

Bought a 79 jimmy from the car guys, supposed to be rust free from California. California yes rust…read morefree nooooo. Covered rust , jack job . I have it apart now restoring it. No way it was worth the money and no way they didn't know. A different who puts a raised embem on a perfectly good dash .

Highly reccomended! Had an unexpected vehicle issue and I was on a time crunch. They took care of…read moreme immediately and went above and beyond!

From the owner: " We have tow services and complimentary drop-off and pick-up so you don’t have to wait."read more