I first brought my car to World Tech Auto Center because my engine light was on. I was told by WTAC that it was because of the Thermostat. Fixed for $1349
A few weeks later, my car, intermittently, would not start. I was told at WTAC it was a bad starter and ignition switch. No reason to doubt them? They the experts, right? Fixed for $1159
My car continued to have the same problem. Obviously it was not the starter or the ignition switch. Please note that prior to WTAC replacing my thermostat, the car had no starting issues.
I had moved 100 miles from Hudson which is why I did not bring it to Bolts Garage in Hudson (wish I had, my mechanic for 10 years, awesome by the way), I was hoping that WTAC would now be able to take care of my auto repair needs.
Do I now want to bring it back there again???? Never.
So up to Hudson I went. Bolts Garage, David the owner, checked out the car for me and found that the thermostat, the one WTAC had installed, was leaking coolant, it was running down the wiring harness and getting into my cars computer and other parts. Why couldn't WTAC see this?? This all caused quite a bit of damage and that was the reason it was not starting properly. I had Bolts fix it, as it was not going to do my car any good by driving it 100 miles back to the Cape while it leaked more coolant into my computer. I knew Bolts would repair it properly and not overcharge me. Not to mention, I had lost total faith in WTAC. I feel they do not do quality work and do not stand behind their work either. By the way, $1700 to fix the damage.
I went back to WTAC and tried to talk to them about all of this. The manager was given all three bills. He looked them over quickly, went on the computer, and then walked over to me and proceeded to toss the bills at me and tell me that this was all crap and that this was a bogus claim. He then turned around and walked away. I asked him if he was going to call Bolts Garage and speak with the owner? He got on the phone, and the minute the answering machine picked up, he hung up and said they were closed. When in fact they were not, they just didn't get to the phone in time. He didn't even try to leave a voice message. He just walked out of the room, wouldn't talk to me and did not look back. The manager at WTAC was very rude to me. I have not gone back as I feel I will not be treated well, or maybe even spoken to at all. He was unwilling to have any kind of reconciliation.
It's really sad that you can't walk in to a repair shop, be treated decently, and be able to trust the shop will do right by their customers and not do unnecessary work. read more