English speaking staff --…read more Cancellation on day of service was also inconvenient and costly as I had already been billed and had paid for the trial clean of a 20 by 15 studio for close to $200. My friends in New York, Boston, San Diego, Los Angeles, Santa Fe, San Francisco, El Centro, Paris, Madison, Maine and Utah find this unbelievable.

I've worked with several cleaners over the last 15 years on Cape Cod and, by far, Lucy's team is…read morethe best! We are with thrilled with their consistent attention to detail. For example, microwave cleaned to perfection, beds made impeccably, and glass glass candle hurricanes are cleaned. On top of that, the team is friendly and easy to work with. I fully recommend Lucy's Cleaning!

Furies did not deliver our linen rentals on the date scheduled. So, no bedsheets, pillow cases or…read morebath towels. I called them that evening to inquire about the status but was pushed to voicemail but the voicemail box was full. I sent two emails that went unanswered. The linens arrived more than 24 hours after they were scheduled to be delivered. I again emailed them requesting that they take back the linens and have not received any response. Not the start to our Cape Cod experience that I was hoping for.

Customer service non existent. Placed an order for…read morelinens/towels for a family of five to be delivered to a beach cottage I was renting ( about a mile and a half from their main office in Wellfleet). Waited until 6 for delivery ( per their website this is the guaranteed delivery time). No delivery. Tried calling, left messages and emailed no response. Drove over to the office, about 6:30, office lights on but no answer. So first night here no linens or towels. Spoke to office manager following morning (Sunday) said linens would be sent. Waited til 11:00, then headed over to office because was nervous would have a second day/night of no linens. Bag was there, they had no intention of delivering it and I was told that they couldn't locate the address. Apparently they also don't have Waze. Took the bag, got to the car and decided to check it. Glad I did. Our full bath towel order and kitchen towel order was not there. Went back to the office two more times to try and get the order correct and when I got back to the cottage I still did not have complete order ( no washcloths given and no kitchen towels). First world problems I realize, but then my order cost should be adjusted and they should own the mistake. Also was told someone from Main office would call me to process refund of delivery charge. Today is Wednesday, nothing. Called office today, spoke with same manager, he said refund would be processed. As soon as I tried to give feedback with him about missing towels and order hassle he could no longer hear me on phone So I give up, I'll give my feedback here, wait for my refund and if I don't get it I'll speak with my credit card company about it. In retrospect the hassle of dealing with bringing my own linens and then washing it all after my trip would've been less of a hassle then dealing with the Furies. Save yourself the hassle.

The owner, Jessica Larsen, is the best owner ever. She is kind, very sweet, and respectful. She…read morewill be happy to help you. I totally recommend this business because of its owner.

Full disclosure ... I did not get to use use the cleaning services offered here. This review is…read morebased on my experience with the business. I was renting a co-op sort of house where we all get two weeks in the summer and are responsible for arranging our own cleaning before we leave. The people who rent the weeks before us are both cheap ... and slobs. They 'semi' clean the house themselves to save money vs. hiring someone and do a poor job. So, we never trust them to clean well. This year, more than ever, we wanted a top to bottom cleaning of the house to ensure all was good from a pandemic perspective given the slobs that rent the weeks before us, so I did a little research and called Cape Cod Cleaning Collaborative because they seemed to have the most trustworthy reviews. I spoke to the owner who returned my message promptly and asked me several questions about my needs. She mentioned that unfortunately, she isn't taking new clients this season due to a reduced work force and also, they can't clean houses as a one-off. They will do a 'deep clean' of a house at the beginning of the season and then come in for 'touch ups' but don't really do the whole 'I have the house for this week and would like it cleaned when I arrive' type of thing. If you rent a house, the home owner would likely have to have this deep clean done at the beginning of the season and then schedule subsequent cleanings for when guests leave. This wasn't our situation. I see that some reviews get a little pissy about this protocol but I have to respect it because it means they do a great job, are thorough, and don't go through the motions. If I owned a house on Cape Cod, I'd certainly use no other company but this one to clean it based on this interaction. However, the owner was great about passing on the name of the company she uses to sanitize and clean carpets in the homes she deep-cleans when she heard of my concerns about covid. She sent an email to that company's owner referring me to his business and he ended up coming in and doing a fantastic job of sanitizing the house and carpets for a great price. She didn't have to make that referral for me and did not benefit from it financially ... she was just trying to be helpful. Another reason why I would choose this business over any other business on Cape Cod, if I owned a house. Based on our initial conversation, it seems like the business owner really takes into account the needs of the customer and doesn't cut corners. I passed her name along to the person who owns the house we all split weeks at during the summer and I can only hope he will call her to arrange for cleaning going forward vs. everyone doing their own thing. Like I said, even when things didn't work out in terms of doing business together, the owner went out of her way for us and we were grateful for that. If I do end up buying a house on Cape Cod one day, this is the only company I'd call to set up cleaning.

Before you commit to using Summers, be careful to reach an understanding on what work you want…read moreperformed and how much they will charge, preferably in writing. If you read some of the other reviews, you'll understand why. They charge $55/worker/hour, which comes to $165/hour for a crew of 3. They claim this is "roughly half" of what other companies of their caliber charge. I doubt it. After some debate, Chantelle wound up billing us 3 times what we paid when we last used Summers 5 years ago. Her crew arrived over 2 hours late. Chantelle said there was a mixup, as another client had the same first name. Yes, first name, not last name. On the plus side, her crew did a superb job. But, no, we won't be using them again.

The reason there are two stars and not one is because the actual cleaning was great. The cleaning…read morepeople were very sweet and did an amazing job - I do not want to take that away from them. The low rating is for being completely mislead on the quote. NOTE: THEY WILL BILL YOU PER PERSON PER HOUR. On the quote, they will outline the cost per hour but then will charge you PER PERSON PER HOUR. They will not note this on the quote or tell you in person when they come see your place. We will not be using this service again as we were not only completely mislead but there was no flexibility from management (Chantelle) due to their complete lack of information. One of us was in the house and noted the cleaning people were there for only 2 hours and yet they billed us for 7 hours. Even with a timestamped video log and us telling Chantelle that we were not told this information on the quote, she still insisted we pay the full amount. Beware. Quick Update- went to leave the same review on their Facebook page and conveniently got an error message when I responded "no" to "would you recommend this company?". Wish I checked Yelp before I booked them.

most terrible service i ever had. 2 gierls came for 2 hours work. charge $150 . does not have…read morevacume cleaner . left all dust on and undert he carpet. i did call owner of this company . her name is lurdia. she did promise get back at the next day after 5 oclock she never did. on top of that she does not respond on my phone call for the last 2 days. please please please. do not use their service. terrible job and communication bunch of liers.

From the owner: Spotless cleaning is a owner operated local business we do have employees to provide fast and…read moregreat work and make our customers satisfied, we do commercial and residential cleaning including summer turn overs on Friday Saturday and Sunday and we clean from Ptwon all the way to Plymouth, we have great references customers that have been with us for 11 years since the business started in 2005 and still the same quality now that I provided when I started . We also do construction cleaning , one time cleaning, every week, every other, once a month, no job are to small or to big we do it all .