I left an honest review about 6 months ago of the unprofessional services we received but it has…read morebeen removed. Am re-reviewing so others have some input besides those the owner didn't remove. As requested by the business in answer to that review, I contacted Servpro (instead of them picking up the phone & calling us) & left a message for Beth to review the email string/pictures of all that went wrong at our house before calling us back. She didn't. She called as we were heading out to see a family member perform at a Boston theater. I accidentally picked up. She didn't want to talk about the FACTS detailed in my review -- only complained about the timing of the review (a year or so after my last email with them that didn't get follow-up. The review was posted when I became aware of Yelp access). I again suggested she go through the emails that were concurrent with the work. She continued to harp on the timing. I reviewed some of the issues we had had. She didn't want to address any of that, kept haranguing me about the time delay in reviewing. I finally hung up. No follow-up by Beth on the CONTENT of my review at all, other than to get the review deleted somehow. The office staff were nice to deal with. The water remediation was good. Hired re: water leaks. Upgraded: a redo of the very small bathroom, out of pocket. Did not get any of the shower/fixtures as preordered, no support bar as ordered, Sheetrock lines/bubbles in paint, etc. Early on, painters completely painted in the door mechanism and painted without smoothing surfaces (said we didn't specifically order smoothing of walls), bubbles & lines, etc. Repainting still left bubbles/sheetrock lines.

I used this Franchise years ago when I had a house fire and spent nearly $30,000 and was satisfied…read morewith their work. Yesterday I paid the non refundable $300 for them to show up to pump some water out of my basement. I specified that I wanted them to bring their van with the commercial pump. Instead they showed up with a shop vac and another machine that broke. I called and complained and they then refused to come back, even said they would not refund the $300. The eventually did. I would not use this Franchisee. I heard many mixed reviews about their service here on Nantucket. PS their crew was super nice.

Great service on repairing my vacuum that was throwing dirt out the back. Fair pricing and vacuum…read moreis like brand new. I'll be back when I need a new one! Love family owned businesses!!

After the sale it's the service that counts. I cannot overstate how much they take this to heart…read more Even though my problem was the result of a faulty breaker and not the result of their installation they contacted my electrician and worked with them to resolve the problem. In addition, they lent me a vacuum the moment the problem arose. If only, everyone treated customers this way...

The owner, Jessica Larsen, is the best owner ever. She is kind, very sweet, and respectful. She…read morewill be happy to help you. I totally recommend this business because of its owner.

Full disclosure ... I did not get to use use the cleaning services offered here. This review is…read morebased on my experience with the business. I was renting a co-op sort of house where we all get two weeks in the summer and are responsible for arranging our own cleaning before we leave. The people who rent the weeks before us are both cheap ... and slobs. They 'semi' clean the house themselves to save money vs. hiring someone and do a poor job. So, we never trust them to clean well. This year, more than ever, we wanted a top to bottom cleaning of the house to ensure all was good from a pandemic perspective given the slobs that rent the weeks before us, so I did a little research and called Cape Cod Cleaning Collaborative because they seemed to have the most trustworthy reviews. I spoke to the owner who returned my message promptly and asked me several questions about my needs. She mentioned that unfortunately, she isn't taking new clients this season due to a reduced work force and also, they can't clean houses as a one-off. They will do a 'deep clean' of a house at the beginning of the season and then come in for 'touch ups' but don't really do the whole 'I have the house for this week and would like it cleaned when I arrive' type of thing. If you rent a house, the home owner would likely have to have this deep clean done at the beginning of the season and then schedule subsequent cleanings for when guests leave. This wasn't our situation. I see that some reviews get a little pissy about this protocol but I have to respect it because it means they do a great job, are thorough, and don't go through the motions. If I owned a house on Cape Cod, I'd certainly use no other company but this one to clean it based on this interaction. However, the owner was great about passing on the name of the company she uses to sanitize and clean carpets in the homes she deep-cleans when she heard of my concerns about covid. She sent an email to that company's owner referring me to his business and he ended up coming in and doing a fantastic job of sanitizing the house and carpets for a great price. She didn't have to make that referral for me and did not benefit from it financially ... she was just trying to be helpful. Another reason why I would choose this business over any other business on Cape Cod, if I owned a house. Based on our initial conversation, it seems like the business owner really takes into account the needs of the customer and doesn't cut corners. I passed her name along to the person who owns the house we all split weeks at during the summer and I can only hope he will call her to arrange for cleaning going forward vs. everyone doing their own thing. Like I said, even when things didn't work out in terms of doing business together, the owner went out of her way for us and we were grateful for that. If I do end up buying a house on Cape Cod one day, this is the only company I'd call to set up cleaning.

I had the air ducts cleaned in my home in CapeCod Ma today by Air Rite HVAC. I was Impressed at…read morehow professional, knowledgeable and polite the technicians were. It was a big job that took all day, they came to my home equipped with state of the art equipment and before they left they cleaned up after themselves and left the work areas spotless. I highly recommend this company, they deal with heating, cooling and ventilation. 508-360-7662

Very pleased with the work that Bruno and Mo did cleaning our ducts. They showed up right on time,…read moreand were extremely courteous, professional, and thorough. Our AC has been working great! Would highly recommend them.

We love Impeccable Cleaning. Christina and her husband have…read morealways been there when we needed them. They are trustworthy as well as excellent cleaners. We wouldn't use anyone else and there are LOTS of choices on the Cape. Thank you Impeccable! We appreciate your service.

I have lived in the same house for 13 years as a single guy. It's a pretty large house with 4…read morebedrooms and two bathrooms. I decided to have professionals come in and give the house a better cleaning than I ever had. I am a pretty clean guy, but I know it could be "deeper." I met the owners of Impeccable Clean at a local networking event and we got to talking about cleaning my house. The end result is a house cleaner than I could have thought at a very fair price. I read the other review on here and personally, I had very good communication experience with them! Christina (co-owner) kept me updated via text as I was working for part of the day. They were very considerate of my dog being in their way, who is 170 pounds, and this meant a great deal to me. Christina visited the house for a formal estimate, and they were on time and on budget. I also work from home and they cleaned my office and workshop. The bathrooms look better than they ever have. I would definitely recommend them and will use them again to freshen up in a few months!

WOW! These ladies did an outstanding job!!! I cannot recommend them enough. I had my home deep…read morecleaned and it was immaculate. Every corner was touched. I will definitely be having them come in again! An absolute great value- prompt, professional and courteous - you should hire them if you want the job done right!!

I had a knee replacement a few months ago and completely lost the home maintenance struggle after…read morethat. I've never been a spectacular cleaner but now my house was worse than ever, and I knew I'd never be able to catch up. Raquel's team came in and made the place absolutely spotless! They went above and beyond - even cleaning my oven and refrigerator and vacuuming out my baseboard heaters, all of which were in dire need of the help! I couldn't be happier! Thank you Raquel and team!!

We began using Raquel's Cleaning Service this past May for our family vacation home in Truro. It…read morehas been a wonderful 6 months and we plan to use them next year. Raquel's three person teams do an excellent job. They arrive as scheduled weekly. They are experienced and efficient. They did a season opening full day deep cleaning that was particularly challenging task. We were completely satisfied.

Found Hydro Power on line after looking for someone to clean furniture and carpets. Phil was…read moregreat. The furniture (wool and cotton upholstery) came out well and he cleaned an oriental rug gently and effectively. He showed up on time, was easy to work with, great prices and I am totally happy.