Great Service. Started in 2020 with them and they do a amazing job. Pickup and drop off no problemsread more

This is a wonderful laundry service. We are older and the thought of going down 3 flights of…read morestairs to do our laundry was daunting and probably dangerous. Finding R& B has been an easy, efficient answer. Bruce picks up our laundry weekly... we put it outside our apartment door in the early morning and it comes back clean and professionally folded in the same afternoon... right outside our door! Thank you Rosa and Bruce.

The short: Clean, machines work, people are nice…read more The long: Who loves doing laundry? Uh, not me. Well, it's not so bad when you have your own machines... but going to a laundromat is a different experience altogether. I've been to a few in my time. A lot start off really clean if they're new, then slowly circle the drain as the gaskets get all moldy, and the spilt detergent cakes up. Then one has the lovely 'public transportation' atmosphere to deal with. I'm a nice person as a whole I think, but I have a low tolerance for rude and ignorant. I've found strong examples of both that flavor, and really nice, and lots in between ....in the melting pots of these types of facilities. Now, I've liked going to the one Sunshine in Salem, but I wasn't in the mood to go there today. It's always been clean, but the flurry of activity gets a bit much at times. Enter their 'branch' in Marblehead. It has been as lovely an experience as possible. The woman attending the place has been super nice, and guided me in my laundry idiot ways (can you REALLY fill the machines that much??). She and a coworker were also beyond supportive when I made a huge mistake. Somehow, I've lost the life skills to use a vending machine properly. I got detergent stuck in the door. They cleared the issue, and were almost like life coaches trying to make me feel better about my mistake. This all makes a very big difference for me.... slowly making it seem like I shouldn't dread the experience in the future. Yay

Owner is a generous & caring business owner who supports NS families in need of laundry services…read more By supporting this local business you help support local families.

I used a standard wash ,dry and fold service. Pickup and delivery. Good price and in a timely…read morematter!

Really nice local laundromat with great staff. Went on a Saturday morning to wash our summer…read moreguests' bed linens including king sized sheets, mattress cover, blankets, headboard cover and comforter. A young lady working there helped us navigate which machines and settings would work best. They have extra large commercial washing and dryer machines which is why we were there. There is a quarter machine that takes only bills up to 20 dollar denomination so leave the credit card and smart apps at home. If you forget your laundry soap, bleach or softener there is a cash only machine as well. They offer a drop off and pickup and drop off service which is a great for those without cars or unable to walk. It's clean, has large screen TV and small vending machine with a few snacks all costing just one dollar!

Unless you specifically ask for faster things are usually ready in around a week and always…read moreimpeccably clean. I've brought a few items over the years with various stains or dinginess that I couldn't get out myself and they've always worked wonders. To top it off the place is run by probably one of the nicest people imaginable. Prices I'd say are a a couple dollars higher than other places nearby based on what I've seen but for everything else I've mentioned it's worth it.

Service with a smile! I needed a couple of hems changed on my new jeans and the staff at Metro were…read moreso upbeat and efficient that it made a memorable impression. You don't get such high quality service like this often. The work was top notch and they even matched the original thread so the pants looked like they were perfect. The work was ready when promised and I had just as good an interaction with the counter staff when I picked up my pants as when I dropped them off. It only took a few days! The price was extremely reasonable. I'll definitely be back. Thanks!

Wonderful service and attentive staff! They are very professional and responsive to the needs of…read morecustomers.

The cleaning business is family owned and have always been professional and they do a great job…read morecleaning my clothing. The owner also does alterations.

I have already written a review of this business on Google but I feel the need to write another…read moreone. The owner of this business is seriously mentally unhinged. He has repeatedly been calling me and leaving me voicemails threatening me and I have told the police and I will continue to tell them. He keeps saying in his voicemails that I need to stop harassing him while he is the one who is calling me. The only reason I dealt with him in the first place was because I had a skirt that I needed fixed and he didn't do a very good job. I complained but I needed a coat fixed for my boyfriend and he refused to fix it because of my prior complaint. There's nowhere else in the area that fixes clothing and I don't have a car so that is why I went back the 2nd time. I hope that he doesn't get any customers because someone as disturbed as him shouldn't!

I use these dry cleaners regularly for the last year - great service, never any problems. Perhaps…read moreunder newer ownership these last few years? The poor reviews don't add up to my husband and mine experiences this past year. Always super kind and professional.

4/5 Stars Lafayette…read moreLaundry is definitely one of those blink and you'll miss it kind of places--tucked away on Lafayette Street in downtown Salem. It's a small, hole-in-the-wall laundromat that isn't flashy, but it gets the job done. Inside, the space was clean and practical. There were about 9 or 10 washers of varying sizes (ranging from $3.25 to $7 depending on the load), and four dryers that run at 25¢ per 5 minutes. Everything is coin-operated, which is great if you prefer simple over tech-heavy machines. There's also a coin machine on-site, and if you need change, the owner at the business next door is incredibly kind--I only had a $20 and needed half that, and they happily helped me out. The vibe is no-frills and straightforward: wash, dry, fold, go. There's a folding counter, a few chairs to sit while you wait, outlets to charge your phone, and even a vending machine if you get hungry mid-cycle. I appreciated how safe I felt while there, and most importantly, my clothes came out clean and fresh. It's not a luxury laundromat, but it does exactly what you need it to do--quick, easy, and efficient. Perfect for locals or travelers looking for a reliable laundry stop in Salem. Within a 3 minute walk of the Hampton Inn Salem.

This place was literally a nightmare. This is my first time…read morehere I'm a single girl. It's a small space. It's listed online as it's open until 11 every day and it's listed on the door that it's open till nine or 10 every day I was by myself at 7:45 when this random man came in into the laundry mat with a T-shirt and sandals on, in 25° weather with snowbanks over 4 feet tall. I think maybe this person may have managed the laundromat because they locked me in the building . I'm not sure if they were trying to close early, but they never expressed that . Instead, this strange man stood there silently for 45 minutes and would not let anybody in or out of the building while I folded my underwear alone .

Carter's Dry Cleaners is the best dry cleaners in the North Shore!! I can not speak more highly of…read morethis establishment, everything from the customer service, quick turn around time, and free pick up and delivery is exactly what I am looking for in a dry cleaners. I recently brought in a dress to hemmed and the lady working took her time to help pin where to hem and made sure I was happy with the length. They did a wonderful job and so happy to have found a place like this, they will definitely be my go to cleaners from here on out!

Awful! I gave Carter's Dry Cleaners in Marblehead a try and brought two lightly soiled articles of…read moreclothing there to be cleaned. When I picked them up, I noticed one article of clothing appeared to not have been cleaned at all. The woman working there, who said she was the owner's sister, agreed the article was still soiled, and offered to either reduce the cost of cleaning it or to "send it out again." I declined the re-cleaning having lost confidence. I paid the bill, expressed my disappointment with being charged at all for that item, and requested that the owner get in touch with me; he never did. Later I discovered my other article, a St. John 100% cotton coat-sweater, with dry cleaning instructions on the label: "Cover hardware, turn garment inside out, low heat, low moisture, low steam," was shrunk. I've never sued anyone, but I'm considering it now since the replacement cost of the sweater is not insignificant. Too bad reviewers must give a star when even that is undeserved.