Went to have an eyeglass prescription filled, so I can't rate the doctors…read more As far as glasses go, they have a very large selection some high-end, some basic. All the folks there were very helpful and friendly. I ended up with two pairs! The only reason I can't give them five stars is because I had to call to see if my glasses were there, they weren't very proactive about calling me. Still, I'd definitely go there again.

If you're looking for amazing customer service, an incredible attitude, and knowledgeable hands-…read moreJesus at this location is who you want to speak to. Not only is he named after a miracle worker, but he performs them himself! I'm in town for work, and had a last minute emergency with my eyewear. It took .2742 seconds for Jesus to jump at the opportunity to help, and another 1 hour for him to complete the miracle. He exemplifies community In a world where community is an afterthought. I will be forever grateful for how Jesus took care of his neighbor, and will tell everyone I know to come see him at this location! Ps- give Jesus a raise! He's a GOOD MAN, Savannah!!!!

It was a nice shop and I picked out some cool frames. The cost was $100 higher than another place I…read morechecked. So I didn't get my glasses here but I enjoyed visiting the store. They had a lot of nice frames and I picked out 2 I really liked.

I went in with a friend and ordered two pair of glasses and an eye exam. I PAID EXTRA MONEY FOR…read moreEARLY EXPEDITING because my friend (for whom the glasses were ordered) was leaving on a train to Boston seven days later. They assured me the glasses would be in the store quickly and that we could have a final fitting before my triend departed. None of that happened. When I call the Philadelphia store, I'm routed to an extremely polite person in the Philippines. They can only "message" the store in Philadelphia. There is no direct call number. My friend left Philadelphia with no glasses. I paid the bill and have had no response from the store regarding the failed "early expedition." Very poor experience

I've been to For Eyes for about 2 years now and have always had a good experience with the staff. I…read morereordered contacts with Kat recently and the process was so easy. Their in-store pick up is quicker than expected as well.

I got new glasses about 6 months ago, and Kat was super helpful. Once I chose my frames, Kat worked…read morewith me every step of the way from start to finish. I was lucky enough to go on when they were having a good sale! They also greet every customer as they walk into the store which is really nice. Their entire team seems to work so well together.

They were helpful over email confirming my questions and everything went as described!. The…read moreoperations were standard and timely (I came early for my appointment and they were able to start some stuff). All the people I interacted with were lovely and attentive. Would recommend!

Staff and doctors . In and out within 45 including picking frames. Been going here for idk long…read moretime.

This eye wear boutique is a real treasure hidden in Old City, Philadelphia. You will discover one…read moreon one service and a variety of unique frames you cannot find elsewhere. I am constantly being complimented on my beautiful and stylish glasses - I have purchased several pair and will definitely be back for more!

Loved my glasses from Margot & Camille. And received so many compliments!…read more Bought the most beautiful magenta oval frames that are chic and glamorous. Now just have to go back and get them updated since somehow as I age, my eyes are getting better. Who knew??? Highly recommend this place not only for a selection you won't find anyplace else but also fantastic service that cannot be beat. The owners are caring and kind. That's worth coming for just for itself.

Quill at Sunglasses Hut at Macys is a rockstar!! He was diligent in multitasking so that he could…read morehelp myself as well as another customer maximizing our time. Quill made me feel comfortable enough to go out of my typical comfort zone when it came to finding a quality pair of sunglasses. His expertise was unmatched, and I am now going to be a returning customer of this location specifically because of Quill and his customer service. Thank you so much, Quill! Love my new Ray bans!

I had arrived about 30 minutes early for my appointment. I knew I was early and was planning on…read morebrowsing the frames while I wait. As soon as I walked in, the team assisted me. I waited less than 5 minutes to be seen by the Optometrist. The Vision Technician and the Optometrist were caring and most importantly, they listened. After the appointment, I had the pleasure of meeting a sales associate/vision specialist, Carla. I communicated that I was paying out of pocket and she handled this with care and understanding. Carla made specific recommendations and was able to get me to the best deal for what I was looking for. She explained the processes In a way that I would understand. Carla made me feel confident and comfortable with my purchases. Shout out to Carla and the wonderful team! Looking forward to picking up my glasses soon!

Before describing my experience, I want to preface this by saying that I am not someone who…read moretypically complains or leaves negative reviews. It takes a lot for me to feel strongly enough about an experience to publicly share a negative one. I was seen by Diane Mathew, O.D., for an eye exam, and I had to bring my 7 month old baby because I did not have anyone available to watch her during the appointment. During the exam, my baby began crying. While Diane was entering information into my chart, I briefly stood up to check on and comfort her. Diane then said to me, verbatim, "Ok I need you to sit back down. She can cry." I responded that I only wanted to check on my baby. I did not argue further because I was upset and did not want the interaction to become overly emotional or confrontational. As a clinician myself, I found this interaction to demonstrate extremely poor bedside manner. I understand that certain portions of an examination require a patient to remain seated and that appointments need to proceed efficiently. However, there are respectful and compassionate ways to communicate that. Telling a mother that her crying 7 month old "can cry" when she simply stands up to check on her baby felt dismissive, unnecessarily insensitive, and completely lacking in empathy. After the exam, I called my husband and spoke to him about what had happened. Apparently, members of the staff overheard that I was upset and informed Diane. She then approached me and said that she had heard I was upset and wanted to apologize. I told her directly that her comment had been extremely rude and that her overall demeanor toward me had felt inappropriate. Her response was essentially that she was sorry and that she was "not that type of person." She then walked away appearing visibly frustrated when I did not immediately accept the apology. Unfortunately, the apology did not feel sincere or reflective. She approached me only after other staff members alerted her that I was upset, and when I explained why her conduct had affected me, the focus seemed to shift toward defending her character rather than acknowledging the impact of what she had said. An apology should center the person who was hurt, not place pressure on that person to provide immediate reassurance or forgiveness. I do want to make it clear that the rest of the staff was very pleasant. In particular, the gentleman at the front was kind and helpful throughout my visit. He even opened the door for me as I struggled to enter when I first got there. At one point, he expressed concern that he might get in trouble or lose his job because I planned to leave a negative review. I reassured him that my experience with Diane had nothing to do with him. He treated me very well, and I sincerely hope this review is not held against him or any other staff member who was helpful and professional. Patients should be treated with care, patience, and basic empathy; not made to feel as though they are simply an appointment to get through. A parent should not be spoken to dismissively for responding to her crying infant. Unfortunately, Diane's conduct, followed by an apology that felt defensive and insincere, left me deeply disappointed with the care and professionalism I experienced.

It took several months for them to call me to let me know my glasses were ready. Plus, my lenses…read morehave a weird glare to them that makes me see light reflected twice. I have tried to get this fixed, but the place has not been open during the hours that they are supposed to be. I went on a Wednesday, and there was a sign that said they would be open at 1:30, and no one showed up to open the store all afternoon. The glasses cost a lot of money for the lenses and frames - you would think they would come back quickly and made correctly so I wouldn't have to try coming back to get them fixed. This business seems shoddy to me - it's deceiving because they are in such a nice location, and the prices they charge are so high.

I was referred to this establishment by a co-worker. My initial encounter was good. My eye exam was…read morethorough and the staff was pleasant. However, I recently had two instances that were not respectable of my time. A new staff member called on a Thursday to tell me my glasses were ready and that they could be picked up that day or the following day Friday between 10am-5pm. To my surprise, the establishment was not open at 10:45am which was after the said time of 10am. I waited a half an hour and had to leave. I was contacted after leaving a voicemail, and as a courtesy, my glasses were forwarded via courier to my place of work. I then decided to schedule an appointment for my daughter, but the website was inconsistent with the actual hours of operation. A call was placed to schedule an appointment for my daughter and reached the new staff member that had previously provided incorrect hours of operation. However, I proceeded to make an appointment for my daughter which was for 4/16/19 at 4. Upon my daughter arriving she was told her appointment was for yesterday 4/15 and that she was a "No Show". Twice there was an issue with the same person's incorrect scheduling. The initial impression was great but fell short.

First off I would like to say I've been a valued customer since 2010, from old location in Gallery…read more I've also traveled to both locations on Arch St. they have great customer service, and the product is of great quality. Steve has great knowledge of all the brands and really connects with the customers. I don't go anywhere else and will continue to shop with this company. Please stop in and take a look and ask for Steve.

I went to this place to support a local establishment in Chinatown. This is a small place, so you…read moremay need to wait a bit before anybody can attend you. The young Asian guy was very friendly. The other guy had more of a car salesman attitude. My glasses took a very, very long time to arrive. They were not even apologetic about it. I had to stop by the store several times. On top of that, the progressive lenses were awful compared to other ones I've gotten elsewhere. Extremely disappointed with this place. I hesitated a lot before writing a negative review. I decided to do it to make sure the owner is aware of the situation. I don't doubt others have had a good experience, but unfortunately I wasn't one of them.