I've been a loyal patient at ReFocus Eye Health since their original location, and I'm thrilled…read morewith the move to their new Grant Avenue space. All the staff members here are genuinely kind and attentive, which sets the tone for a positive experience from the moment you walk in. PARKING The parking situation at this new location is a massive upgrade from their previous spot--it was nearly impossible to find a space back then. Now, there are consistently open parking spots available, which makes visits so much easier. The one caveat is that the entrance requires making a U-turn onto Grant Avenue, which can be tricky given how busy that street is. It's a minor inconvenience, but the abundance of parking more than makes up for it. OFFICE/ATMOSPHERE The waiting rooms throughout the building are quite small, which becomes apparent at times. I've visited in January, November, and April, and the office frequently ran out of chairs. The wait times themselves are reasonable, but the limited seating can make waits feel a bit uncomfortable. This is definitely something they could improve on. DOCTOR INFO I've been seeing Dr. Bano for about 3-4 years now, and she's exceptional. My sister actually introduced me to her, and we're both big fans. What really sets Dr. Bano apart is her genuine commitment to finding what works best for you. She was the first doctor to properly fit me for contacts after years of visits to other offices where I was just told to stick with my old prescription. When my contacts started feeling uncomfortable in the last year. Dr. Bano took the time to refit me properly. It wasn't just about grabbing the first option; she worked through the process with me, even when my initial reaction to her first choice wasn't positive. She respected that as the patient, I know what feels right in my own eyes, and she was willing to adjust until we got it right. That level of care and attentiveness is rare, and it's why I keep coming back. BUYING EYEGLASSES HERE While shopping around at ReFocus, I had an excellent experience with their eyeglasses specialist. He has a real talent for styling and great communication skills. When I tried on frames he recommended, styles I never would have chosen myself, I felt an immediate boost in confidence. His eye for what works is genuinely impressive. However, I cannot recommend purchasing glasses here. The pricing is significantly marked up beyond industry standards. The Sophia Loren M317 frames cost $90 from the manufacturer, but ReFocus was charging $219 just for the frames. A whopping $550 for the frames and lenses combined. I found the exact same frames online for $183 total. $90 for the frames and another $90 that covered the prescription, thinner lenses, and the company's profit. They even came with a gorgeous collapsible leather case and all the eyeglasses accessories you could imagine. I also purchased a similar pair from another online retailer for just $40 with every upgrade imaginable: blue light filtering, impact resistance, thinner lenses, & fashion tint. For context on the pricing: The industry standard is a 40-60% profit margin. ReFocus is operating at 201% profit (I did the math), which is absolutely excessive. As someone without health insurance coverage for glasses, this is genuinely a rip-off. My advice: visit ReFocus to see how frames look on you in person and get the names of styles you love. Use that information to shop online, where you'll find dramatically better prices. CONCLUSION ReFocus Eye Health deserves credit for their caring staff and Dr. Bano's exceptional patient-centered approach to eye care. The new location offers superior parking, and the office atmosphere is pleasant despite the seating limitations. If you're looking for quality eye exams and expert medical care, this is a great choice. Just be sure to handle your eyeglasses purchases elsewhere, the frames and lenses are simply priced too high here to justify buying them. You shouldn't have to go broke for eye health or a good pair of glasses!

I have been seen at Grant location. I have been treated by Dr Sole senior since I was a child and…read morenow see Jr. Sadly since becoming Refocus I have been disappointed for the last three years for some reason or another my exams have been incomplete and require a second visit. Weather it be not enough time or the machine being broken. I have been asked to return for a second appointment that requires another copay and insurance bill, I feel like I'm being price gouged. To make matters worse they now charge a retraction fee of $60 on top of a $60 copay. The test I needed wasn't done... Now for my experience, I woke up with a sty after my last visit. The tech, chewing gum like a cow while doing my test, ran a tissue over the mach that barely touched it. I didn't see it disinfected but there was an assistant that cleaned the prior machine so I assumed that one was done. The bump on my chin says different. She also touched my eye with no gloves on right where the sty showed up. Unprofessional in an understatement for my time with her. I called multiple times to speak to the office manage, no respons. I called again tellIng reception who transferred to head tech. They asked me to come in to check my eye at least. When I arrived the next day they tried to charge me again. For a problem they created. I walked out, never again!

Probably the most in-depth eye exam I've ever had in office. Doc's a bit quirky but he's excellent…read moredoctor and the staff is fantastic. Highly recommend

Good Dr but extremely slow! Every time we come here we spend about an hour of so inside the…read morewaiting room and then at least 20 minutes in the exam room waiting for the Doctor. Recommendation to the Dr.! Stop over booking your schedule or you will loose your patients

My first visit was somewhat disappointing. I explained to the doctor that my vision was getting…read moreworse and asked if I needed glasses. She dilated my eyes, had me read the chart, explained that my eyes were not perfect and told me it was due to dry eyes. This was ridiculous because I never had dry eyes until they were dilated. I bought the eye drops she recommended....my vision never improved. My followup visit was scheduled 6 months later at 9:30am. I arrived promptly. They asked for the identical insurance information which was already on file. They gave me a beeper and told me to wait in the car. After waiting for over 35 minutes without a beep I went back in the office, handed back the beeper and told them that I couldn't wait any longer. They told me that because of covid it takes time to clean the room. (What BS - alcohol drys in less than 30 seconds!) They assured me that the doctor will be ready in 2 minutes. 10 minutes later...no doctor....I left. I'm sorry....this is inexcusable. They evidently have no respect for a patient's time and certainly do not deserve my business. I will be going to another eye doctor.

Today I went to this eye practice. The secretary's did not know anything and were questioning me on…read moretheir co-pay. I met with Dr. Georgietta Gdovin who legitimately screamed at me when I was unsure of my contact brand. I have never been so disgusted in my life. I will NEVER go back. I do not even want to give them 1 star. They deserve nothing, and to be shut down.

64 years old multi year patient mocked and publicly degraded in Valley Eye UNProfessional 10-22-25…read more9:00am Asked for my name repeatedly (mocking), supplied ID card and mockingly asked for my name again Too many other disrespectful act Not a safe place anymore for elderly patients Be safe, stay away

Excellent service and care! Had cataract surgery with Dr. Halfpenny, who was so caring and calm…read morethroughout the entire process from the office staff planning and preparation ahead of surgery to the day of. I was very nervous going in for this surgery, but it was a piece of cake under her care. Highly recommend this group!

We had a really great experience here! Dr. Schechter is a really good and experienced eye doctor…read more All the staff were so nice and friendly! They are great with adults and kids too!

Fast, Courteous and Professional Service…read more The folks at Fox Chase Family Eye Care Center are absolutely the best! My family and I have been coming here for years and I can't imagine wanting to go anywhere else. Recently, I had an issue that required immediate attention and I was asked if I could come in right away. I don't think I waited more than 10 minutes before I was taken back and examined. Every staff memeber I encountered has always been very welcoming and experienced. If you have never been here, book an appointment right away and see what I mean.