I've been a loyal patient at ReFocus Eye Health since their original location, and I'm thrilled…read morewith the move to their new Grant Avenue space. All the staff members here are genuinely kind and attentive, which sets the tone for a positive experience from the moment you walk in. PARKING The parking situation at this new location is a massive upgrade from their previous spot--it was nearly impossible to find a space back then. Now, there are consistently open parking spots available, which makes visits so much easier. The one caveat is that the entrance requires making a U-turn onto Grant Avenue, which can be tricky given how busy that street is. It's a minor inconvenience, but the abundance of parking more than makes up for it. OFFICE/ATMOSPHERE The waiting rooms throughout the building are quite small, which becomes apparent at times. I've visited in January, November, and April, and the office frequently ran out of chairs. The wait times themselves are reasonable, but the limited seating can make waits feel a bit uncomfortable. This is definitely something they could improve on. DOCTOR INFO I've been seeing Dr. Bano for about 3-4 years now, and she's exceptional. My sister actually introduced me to her, and we're both big fans. What really sets Dr. Bano apart is her genuine commitment to finding what works best for you. She was the first doctor to properly fit me for contacts after years of visits to other offices where I was just told to stick with my old prescription. When my contacts started feeling uncomfortable in the last year. Dr. Bano took the time to refit me properly. It wasn't just about grabbing the first option; she worked through the process with me, even when my initial reaction to her first choice wasn't positive. She respected that as the patient, I know what feels right in my own eyes, and she was willing to adjust until we got it right. That level of care and attentiveness is rare, and it's why I keep coming back. BUYING EYEGLASSES HERE While shopping around at ReFocus, I had an excellent experience with their eyeglasses specialist. He has a real talent for styling and great communication skills. When I tried on frames he recommended, styles I never would have chosen myself, I felt an immediate boost in confidence. His eye for what works is genuinely impressive. However, I cannot recommend purchasing glasses here. The pricing is significantly marked up beyond industry standards. The Sophia Loren M317 frames cost $90 from the manufacturer, but ReFocus was charging $219 just for the frames. A whopping $550 for the frames and lenses combined. I found the exact same frames online for $183 total. $90 for the frames and another $90 that covered the prescription, thinner lenses, and the company's profit. They even came with a gorgeous collapsible leather case and all the eyeglasses accessories you could imagine. I also purchased a similar pair from another online retailer for just $40 with every upgrade imaginable: blue light filtering, impact resistance, thinner lenses, & fashion tint. For context on the pricing: The industry standard is a 40-60% profit margin. ReFocus is operating at 201% profit (I did the math), which is absolutely excessive. As someone without health insurance coverage for glasses, this is genuinely a rip-off. My advice: visit ReFocus to see how frames look on you in person and get the names of styles you love. Use that information to shop online, where you'll find dramatically better prices. CONCLUSION ReFocus Eye Health deserves credit for their caring staff and Dr. Bano's exceptional patient-centered approach to eye care. The new location offers superior parking, and the office atmosphere is pleasant despite the seating limitations. If you're looking for quality eye exams and expert medical care, this is a great choice. Just be sure to handle your eyeglasses purchases elsewhere, the frames and lenses are simply priced too high here to justify buying them. You shouldn't have to go broke for eye health or a good pair of glasses!

I have been seen at Grant location. I have been treated by Dr Sole senior since I was a child and…read morenow see Jr. Sadly since becoming Refocus I have been disappointed for the last three years for some reason or another my exams have been incomplete and require a second visit. Weather it be not enough time or the machine being broken. I have been asked to return for a second appointment that requires another copay and insurance bill, I feel like I'm being price gouged. To make matters worse they now charge a retraction fee of $60 on top of a $60 copay. The test I needed wasn't done... Now for my experience, I woke up with a sty after my last visit. The tech, chewing gum like a cow while doing my test, ran a tissue over the mach that barely touched it. I didn't see it disinfected but there was an assistant that cleaned the prior machine so I assumed that one was done. The bump on my chin says different. She also touched my eye with no gloves on right where the sty showed up. Unprofessional in an understatement for my time with her. I called multiple times to speak to the office manage, no respons. I called again tellIng reception who transferred to head tech. They asked me to come in to check my eye at least. When I arrived the next day they tried to charge me again. For a problem they created. I walked out, never again!

I am extremely disappointed with the unprofessionalism of Dr. Gretchen J. Brewer & Associates. I…read morescheduled an appointment on March 24th for September 29th, and just four days before the appointment I was informed that my insurance would not be accepted. It is unacceptable to wait six months only to be notified at the very last minute that I cannot be seen. When I asked if there were other providers in the area who might accept my insurance, I was told they did not know and that I should contact my insurance company myself. This lack of consideration and failure to communicate important information in a timely manner has been a complete inconvenience. Patients deserve better organization, respect for their time, and transparency regarding insurance coverage well before an appointment date.

Twenty some years ago I came to Lenscrafters for my eye exam and glasses and was happy enough. This…read moreyear Dr. Brewer did my exam and the store should be happy they have her. The exam was easy and very thorough. You know the worst thing about a really thorough eye exam are the dilation drops and having to wear sunglasses for the next 12 hours!. Well, Dr. Brewer's office has it covered. They have a gadget that does the same thing as dilation drops to check the health of your eyes but without the hassle. It does cost an additional thirty bucks but well worth it.

Clear and honest communication is essential in healthcare, and unfortunately, this office is poorly…read moremanage and did not meet that standard. Patients rely on accurate information to make informed decisions about their care, and being misled undermines trust. I hope the office improves its communication practices so future patients do not encounter the same issue.

The staff at OOCL are very knowledgeable and friendly. Dr. Ravi Patel is great! He explains your…read morecondition and is very patient and personable. This is an office that cares for your needs, from the receptionists, medical assistants and the doctors!

Caring and excellent service. I have been going to Modern Optometry for many years. I have had…read moreamazing service the whole time. I moved out of the area and still go back to Modern Optometry.

I give the highest grade to this practice especially Dr Rebecca Verna. Also to Matt, optometry, who…read moreconducted tests for my last exam. Very knowledgeable, professional, and personable, take time to explain everything and answer all questions. I have recommended Dr Verna and staff to family and friends.

We had a really great experience here! Dr. Schechter is a really good and experienced eye doctor…read more All the staff were so nice and friendly! They are great with adults and kids too!

Fast, Courteous and Professional Service…read more The folks at Fox Chase Family Eye Care Center are absolutely the best! My family and I have been coming here for years and I can't imagine wanting to go anywhere else. Recently, I had an issue that required immediate attention and I was asked if I could come in right away. I don't think I waited more than 10 minutes before I was taken back and examined. Every staff memeber I encountered has always been very welcoming and experienced. If you have never been here, book an appointment right away and see what I mean.