Dr. Neal and his team continue to provide warm and caring service to me and my family. Very happy…read morewith the service provided and his contact lens and glasses pricing is always fair. Couldn't be happier.

After having cataract surgery, I had light adjustment done by Dr. Neal. Within a few months I…read moredeveloped double vision. Dr. Neal referred me to Dr. McConnell (who it turned out is his wife), who specializes in treating double vision. She prescribed lenses with prisms. Unfortunately, the glasses didn't correct the problem as she had measured incorrectly. She ordered a second pair. When I used the glasses for distant vision, I found I still had double vision. I then went back to the physician who had done my cataract surgery. Shockingly, he said the glasses I had gotten did not have any prisms. Today, I returned with my husband to Dr. McConnell for an explanation. She maintained the glasses did in fact have prisms and suggested most opticians and even doctors can't tell if glasses have prisms but she, of course, could. I expressed my displeasure and distrust as she seemed to be more concerned about defending herself than about my poor treatment outcome. She offered to refund my money and refer me to someone else and rushed out of the examining room. Subsequently, an assistant led us to the front desk and said she would give us a refund of $270. My husband said we would accept the refund but wanted to keep the glasses as we were skeptical about the explanation about the glasses having prisms when my doctor said they didn't have prisms. While the assistant went to get direction, my husband retrieved the glasses. The assistant returned and demanded we give up the glasses. My husband told her we were keeping the glasses and it was their choice whether or not to give us the refund. What ensued was some loud back and forth about us wanting to keep the glasses. Dr. Neal joined this and did nothing to resolve the matter and adamantly requested we give up the glasses and suggested we wanted to get the glasses for free. So we went back and forth some more. When asked why he wanted the glasses more than he wanted to provide good customer service, he said they would send them back to the company for a refund. That seemed ridiculous since it suggested the glasses were in fact defective. As we were leaving my husband pointed out the office was not ADA compliant since there is a step up but no ramp. They yelled back that they have a ramp. Dr. Neal came over and held up a suitcase-like folded up ramp. In the numerous times I came to the office, struggling with my walker, never once did anyone offer the use of the ramp. Dr. Neal's retort was 'you never asked.' That sums up the poor quality of my treatment.

I've been going to Dr. Walker for my contacts and eye exams for years and am always happy with the…read morelevel of care I receive from Dr. Walker and his staff. I highly recommend him.

I should have known that being able to get an eye exam appointment the same day was a red flag. My…read moreinstincts were correct. This is simple a storefront to charge you outrageous fees. Exam covered by insurance ok. $189 "fitting fee" to keep me in the same exact contacts I came in with. What a joke. Also, a $39 fee for using the latest technology and not having to dilate my eyes with drops. Been wearing the same contacts for 30 years. Also tried to tell me I have dry eyes three times so they can sell me overpriced drops I guess. In my 59 years on this planet I have never complained about or told that I have dry eyes by any optometrist. Left with a $205 bill and didn't even order contacts. This place is a joke and a scam. DO NOT, I REPEAT, DO NOT GO TO THIS SCAMTOMETRIST. 0 stars if I could.

I searched the internet for reviews and when I came upon Visual Eyes in Huntingdon Valley, near Ben…read more& Irv's for reference, I decided, based on the reviews and the philosophy of the business, I was going to make an appointment and I couldn't be happier. I can't say enough positive things about the staff at Visual Eyes. From the moment I approached the outside glass office door I was greeted by Lindsay with a big smile. I knew then that this was going to be a very positive experience. The rest of the staff was incredibly friendly, approachable, patient, and readily available to answer my questions. They made me feel welcomed and valued as a customer and a person and this is now my go-to store for all my vision issues. Blessie, who does the preliminary exam, took her time to explain the process and what was going to happen using the new technology, Dr. Small who was incredibly kind and patient, provided the best and by far the most thorough eye examination I've ever had and I'm pushing 80 and last but certainly not least there is the very patient Tim who helped me pick out two pair of glasses based on my color and financial preference from their fantastic selection of eyewear. I was never rushed nor was I pressured to buy anything. Actually, I was going to purchase three pair but Tim didn't think the third pair was needed and in hindsight he is correct. I apologize for the long review but I believe this group of people deserve to be recognized for their wonderful customer service, professionalism and patient care as this is sometimes lacking in other stores I've shopped in. After this visit I believe I can highly recommend Visual Eyes and their staff to others.

Great 1st impression! Staff was friendly and knowledgeable. Great selection of glasses and…read moresunglasses as well. Got my new prescription and had my new glasses and sunglasses in less than 10 days as promised right before my vacation. Highly recommend!!

Total bait & switch. They made me give my vision and health insurance cards - saying they only put…read morethrough health insurance if there is a medical issue. Needless to say - they insisted on putting through me medical insurance - which gives them a higher reimbursement and charges me a much higher co-pay. My prior optometrist always put through my vision insurance. There is nothing wrong with my eyes, but they noted "the start of age related cataracts (that won't require surgery for many years), and other minor things that don't need treatment. I have since heard similar stories from others. Also - their glasses are very expensive. They only had a handful that would be fully covered by my insurance. Buyer beware!

It was a pleasure to work with Vince. A true professional and the best Optician that I've ever…read moreworked with. He was able to order replacement parts for my glasses without having to replace the whole pair and at a considerable savings for me. I have recommended him to my friends and they have not been disappointed.

Excellent service. Takes all major optical insurances. Good eye glasses are made here. Owner meets…read moreyou and goes over all the details. Will recommend.

This has been my eye doctor for years and even as the staff changes the quality stays the same…read more It's not just for glasses and contacts but also for real medical problems with your eyes. Thery are good, fast and have good hours to get to so when that crisis comes up, this is the place to go.

I went there out of sheer desparation. I had just had my eyes examined elsewhere and the sales…read moreperson at the competition was unhelpful! Well there loss! It is going to be worth my time and money to drive the 45 minutes to Lansdale for my new glasses and exam location! Debbie was phenomenal! She listened and shopped for me and presented me with plenty of choices. In the end I purchased two pairs of glasses, a regular and a sun. I can't wait I will be able to drive and see in comfort!

Apparently Diminio sold the practice in April of 2020 due to the pandemic. Very disappointed this…read more I loved Dr. Diminio. Very knowledgeable and great attitude. Not one message was sent out on the change. Called today (2/24/2021) and the woman on the phone blamed Diminio for dropping the ball. I'm sorry but "Everlasting Eye Care" is to blame as well. Kinda makes me uneasy; like almost predatory, that they never sent out a "nice to meet you" type letter. I just

Dr DiMino is the consummate professional. He is thorough and careful. I have bad eyes and I felt…read morethat my health was forefront to him. He and the staff are very friendly. Nick, the optician is do nice and explained things completely. You can trust this office!

I've been under the care of three different doctors here and I must say I like it very much…read more I feel super cared for and I feel that the doctors and staff are so caring & knowledgeable. I came for dry eyes and they used all sorts of technology to look at my eyes, determine my diagnosis & and gave me a plan to healing. I trust my eyes in their care.

Recently I picked up my new glasses. From the moment I put them on I suspected there was a problem…read more They gave me severe double vision. The girl told me to wait and put them on the next day since I had been wearing my other glasses. I ignored that advice and put them on when I got home. After 4 hours of torture, I took them off. The next morning I tried again. I wore them for several hours, but had to change to my old prescription when I drove as the double vision made it unsafe. I called and was told to wear them for at least a week. I tried to explain how bad it was and that it was dangerous, but the sweet girl just kept saying, "I understand," and not inviting me to come in. After a couple more hours of hell, I looked closely at the lenses of my old vs new glasses and there was a definite difference. I called back, got another girl who this time gave me an appointment. When I arrived I got the same girl who helped me the previous day. She is the reason I am writing this review. Unfortunately, she never said her name. When I explained that I was having a serious problem seeing out of the glasses, her attitude became rude and dismissive. She said, "Weren't you just here yesterday?" in and angry tone. I explained how bad it was and tried to show her the difference in the lenses. I said, " There should be a prism in the lenses." She snapped at me, There IS a prism in them!" I held my ground while she searched her computer for what I do not know. She seemed intent on proving me wrong. I asked if there was a machine she could use to check the prescription and see if the prism was correct. She finally went back to look. Fortunately Glenn appeared at that point (if you go there, insist on having him help you with your glasses) after a while, she came back and told me Glenn said they were sending the glasses back to the lab. I asked if they had the prism in them and she replied (I kid you not!), "I don't know. I don't know how to check." The story has a happy ending. The glasses came back with obviously different lenses and I could instantly see out of them. I wore them driving home. But the way I was dismissed and disrespected has shaken my faith in this practice. I have had more glasses than years that girl has been alive. Eye glasses serve one purpose - to help you SEE. Brushing off a patient and telling them to wear glasses for "at least a week," is dangerous!