Staff and doctors . In and out within 45 including picking frames. Been going here for idk long time.

UPDATE: After reading my original review the practice manager, Kim, reached out to me to rectify the situation for me. Please know that this office cares and wants to be sure the patients have a positive experience. I appreciated hearing from Kim and her proposed solutions (of which she offered many). ORIGINAL: I had been going here for several years. My first year I got Dr Ward and he was great. Unfortunately, in the subsequent years I was passed off to other newer doctors so I missed the continuity in care. On my last visit, a new doctor recommended I try a "mono vision" approach for my multi focal contacts. I was open to it as she said I could "try it out" since it will take a while to get used to. I was told that if I don't like it to "just call" for an updated prescription. It didn't work for me. When I tried to get an updated prescription (around 119 days later) I was told that I was "outside of my 90 days" and would need to come back in for another eye exam. Of course, I would have to pay out-of-pocket for the exam (my insurance only covers 1 exam per calendar year). I was never told of this 90 day window at any point in conversation with the physician or staff nor is it listed anywhere in the paperwork I was given. I feel this is disingenuous and will therefore be looking for a new eye doctor. read more

I have been a patient since the 1980s and won't go anywhere else! The transition of Dr. Page's retirement has been smooth. The doctors and staff are friendly and knowledgeable. Technology is up-to-date. I always feel like I'm walking into "Cheers" - no one is just a number. read more

Easily the best optometrists I've ever seen. Making an appointment is easy, both Drs. Ward and Van Horn are knowledgeable and nice and they do a great job with glasses. 11/10. read more

When you ruin a person's frame that they trust you to put new lenses in. A different eye doctor looked at my frames said the hole you drilled into the glasses was too big. So the last thing I have that my dear deceased husband purchased for me i have to replace the frames. Thanks but no thanks. read more

DON'T GO HERE. POOR CUSTOMER SERVICE TREATMENT AND COURTESY. DR. MADE A MISTAKE ON MY PRESCRIPTION; HAD PAPERWORK TO PROVE THE MISTAKE; BUT STILL LEFT ME HAVING TO PAY HUNDREDS OF DOLLARS OF OUT OF POCKET COSTS. Dr. VanHorn wrote down my prescription incorrectly (she left something off of the prescription they gave me that was actually written down in my file). No one discovered it until my glasses were made and I couldn't see out of them correctly. After I called the office, the office manager sent me a new prescription that included the missing part that was originally needed (without the Dr. seeing me again, proving she made a mistake the first time). It was further made clear to me that the prescription was written down incorrectly the first time by Dr. VanHorn because it missed the same part that was on my prescription from the year before and was included in the second prescription the office sent me without me being seen again. When I came to the office to try to get my lenses updated with the corrected prescription, the office manager said they would need to charge me nearly $400 out of pocket to update the lenses. read more

I've been going to this practice for years. Dr. Ward is an awesome optometrist. He's knowledgeable, thorough and a real nice person. I enjoy my eye exams. Highly recommed him to anyone! read more

Most fun you will have at the eye doctor's! I moved to New Jersey but retained Drs. Page and Ward as my eye doctors because this office is friendly, no fuss, and a perfect mid-day escape from monotony. I especially like how the doctors explain everything in easy understandable terms and the office staff truly go above and beyond. 10 out of 10 recommend, unless the schedule gets too crowded for me to get an appointment, in that case 0-10! read more

I came here after having problems getting new eyeglasses to work. Had two pairs made at Lens Crafters and the rx was off. Dr. Ward spent a LONG time with me (nearly an hour) and was very patient and thoughtful. I appreciated the extra time he took and having the lab guy consult. Because I had already paid for my glasses at LC and they gave a guarantee, I didn't get my glasses at Ward's but will the next time. read more

The previous optometrist was no longer accepting my insurance and I had moved farther away from them, so it was time to move to a new optometrist. When researching where to go for a health visit of some sort, it can always be hit or miss until you give it a try. I was very impressed with Dr Vanhorn's bedside manners and walking through what was going on and what is happening next. The practice does get a bit busy and I can understand why. This reminds me that I need to schedule a checkup soon. read more

Sheena is amazing! She's one of the friendly faces that will check you in and help you alongside the doctors at this office. I needed contacts and she was such a great teacher. She was so patient with me and took time to make sure I got it down. I enjoyed learning about my eyes with her and hope to see her again soon! I'd definitely come back because I know she'll be there to make my visit better! read more

Dr. Ward is warm and friendly. I appreciated the personalized care and attention to my overall medical history along with the impact it may have on my vision and future optical health. Staff is great and easy to make an appointment online or by phone. Definitely recommend and will be back for my next exam! Tip: Free 1 hour parking at 10th and Ludlow read more

Phenomenal Office. I saw Dr VanHorn for my yearly eye exam and contacts. She was absolutely a pleasure to work with. Her bedside manners were above par and super sweet. Have you ever had that feeling of feeling like you've known a person for years but just met them? That's the vibe I received from Dr VanHorn. She explained my vision issues in layman's terms without making me feel like a true blonde. The exam was very thorough and pleasant. The office staff were pleasant and very helpful with insurance questions. It was easy to make an appointment. The front desk made the process of checking in and out a breeze. The Dr.s assistant was very patient during my visual field testing and explained the test steps clearly. The atmosphere of the office was very professional and welcoming. I'm happy to finally find an eye Dr that I feel truly cares about their patients. I highly recommend this office. I also got glasses which fit perfectly. I believe it was Mike who helped me he was very professional and pleasure to work with. I happy with how fast the turn around was. read more

I haven't written many reviews on Yelp, but my experience with Dr. Ward was great. In short, I highly recommend using this office if you need a center city based optometrist. I had an eye exam form that I needed completed for a job and he was very accommodating in getting me the information I needed following the eye exam. He explained the details of the exam well and the exam was quick, even with having my eyes dilated and examined. The cost of the exam was inexpensive, which was important because I had to pay for this exam out-of-pocket. Even more than that, Dr. Ward is a great guy to have a conversation with. He's a Philly guy and you can't beat that. read more

I'm leaving even though they are good eye docs. Why? Their office manager. All of us are feeling the pinch due to the pandemic. I ordered & paid for new computer distance eye glasses. With more screen time my eyes are feeling it. The old prescription actually hurts physically. When my glasses didn't arrive within 3 weeks I understood as the company that makes the lenses is also struggling during this pandemic. I called a few days later & was told my glasses were in! But they weren't. I then asked the glasses be mailed to me & was told they would be in the following week & mailed to me. I was also told they would call me. But nNo one called. I called again. I was told the glasses were not yet made & someone from Drs. Page & Ward's office would call me later in the day. They never called. I called back the next day & spoke with the optician. She said she would call me back later in the day. She did not. She didn't call the next day either. I called again & was told that my glasses were finally in their office. I asked them to please post them to me overnight due to the long wait. The optician said she had to check with the office manager. The office manager said no, we cannot post them overnight. We will send them priority mail which will take several days. I said, "Cancel the order." I can get the prescription made elsewhere. The office's voicemail answers telling us that they care about their customers. Just not enough to communicate effectively or to spend a few dollars to expedite a much needed prescription. Since these docs allow the office manager to choose to save a few dollars on postage in spite of the need of a patient whose eyes require the new prescription, I will help make her job easier by giving her less money to count. I will find another good optometrist. Too bad. The optometrists are good & seem like nice folks. Now I wonder how long before the refund hits my bank account? Follow-up: To their credit the refund was quickly made. Kudos. But I am downgrading my review from 2 stars to 1 star. Here's why. Drs. Page & Ward's office agreed to snailmail to me my prescription so I can get it made elsewhere. That was 7 days ago. Not a package. Just an envelope with a piece of paper. But it never came. Don't know if it will. So here I sit still waiting to get the glasses. Find a group that cares. Being skilled while paying lip-service to care isn't good medical practice. Yes, they are skilled. But the care just isn't there. read more

Booked an appointment online, was seen quick and on time, introduced to a new (in my situation) contact lens option, and was out the door in under an hour. I wish all doctor visits went this way. read more

So...went back recently to see my amazingly handsome Dr. Ward. He still the Hot Doc!! Let's call him Dr. McDreamy....lol. Side Note: I think I saw a ring, but can't remember if it was a wedding band or not....so anyone with ill intent should stay away!! Admire from a distance...like I do! LMAO I have to admit...Dr. Ward is super nice. He answered all my strange and weird eye questions. He remembered the conversation we had, when I was last in his office for an appt. That is the type of care that I enjoy, a doctor that remembers you, greets you with a smile, and asks how you are doing. It wasn't super formal, but it was very clear he knows his stuff. Most people want to be able to connect with their provider...and we connected!!! Also, let it be known, the front desk staff are super awesome too!!! My phone died at the end of my last visit, and I had another appointment to go to. They found a charger for me so that I wouldn't be stranded, and I could notify my Uber driver I was on my way down. **Extra Cool Points for being CLUTCH!! QUALITY SERVICE HERE!! read more

I met Dr. Scott Ward a number of years ago when I had an eye exam with him at a nearby Center City national chain. His deep knowledge and professionalism made an impression on me. When he left to start his own independent firm, I followed. The office @ 10th & Chestnut is convenient for me. The staff seems efficient and my waiting time has been minimal. My family medical history makes me a possible candidate for bad things such as cataracts, glaucoma, etc. and Dr. Ward addresses my serious concerns with deep empathy and solid medical knowledge. His practice utilizes digital state-of-art technology as part of his holistic approach. My contact lens fittings with him have been great. He optimizes the fitting process and suggests the latest advances in contact lens development. read more

Great staff, convenient location in the city, and wonderful selection of stylist frames. Glad I found them! Will be back.

I just had my first appointment with Dr. Ward. Old enough to be a seasoned professional, young enough to not be "calling it in". relatable, warm, knowledgeable. The entire office was extremely kind. read more

Dr. VanHorn is excellent! She is extremely knowledgeable, professional and truly cares about her patients. I've been to other optometrists that simply go through the motions. Dr. VanHorn takes time to explain everything to her patients and make them feel comfortable through the whole process. I'm very happy to have an optometrist I can continuously trust and I will continue going back to her for all my eye exams! I refer Dr. VanHorn to all of my friends! The staff are also all very friendly and made the process pain-free! read more

Dr. Ward is efficient, knowledgeable, and social. His expertise and explanations were more than informative, discussing what future possibilities could occur. He is an immediate individual and even though this was my first visit, I felt like he had been my doctor for years. I also was introduced to Lou who handled my lenses. He too was so pleasant and personable. A positive and amazing office visit. I cannot say that about many. read more

Normally don't write reviews but will do so now. I travel a lot for work so when I misplaced my prescription glasses on the plane. I knew it was a way life was telling me its time I need to get an eye exam. In a blinding situation, Googled a few places for next day appointments that took whatever my insurance was (thank you Kim for looking it all up!) and the only office available was this one. Came in, did my exam, picked out my frames, paid and got everything in one week. Fantastic crew. Only thing I have to remind myself next time or at any office is to ask for exactly what I had paid for other than that - next annual exam I'll be coming next back :) read more

When I was a kid I went to Page and Ward on Castor Ave and always had a great experience. Now, as an adult I work in Rittenhouse so I made an appointment for the Center City office, and I am so impressed. I saw Doctor Kathleen Vanhorn and she was so amazing! She addressed all of my questions and concerns and made me feel so comfortable the entire time. Since I haven't been seen for a few years I had to fill out new patient paperwork. I was so impressed to have been taken back to be seen so quickly! I think I spend a total of 30 minutes in there and that was after chatting with the lovely receptionist for a little bit, filling out paperwork, my appointment, and picking out glasses. I will absolutely be going here regularly now. Such a great business and a great staff! read more

In addition to horrible vision, I've had my fair share of random eye problems over the years so I've been looking to find someone to stick with for the long haul. After 10 years of trying out different eye doctors in the city, I think I've finally found a keeper. I saw Dr Ward and was very impressed with how thorough he was. While I don't have anything against older doctors, I want someone who is really knowledgeable about what's new in eye care so it was refreshing to see a younger doctor. He was very friendly and professional and took the time to answer all of my questions patiently. Even though they were busy, I really appreciated their flexibility to see me quickly. The office had a good vibe and the entire staff was helpful. I'll definitely be returning and would recommend Dr Ward to anyone. read more

Dr. Ward is awesome. I've been seeing him for years and I've always had a lovely experience. Thorough, professional, super-friendly and he puts everything in plain English. PLUS great deals on frames, and they make your glasses immediately, right at the appointment. You don't even have to come back. It's sweet. read more

Exceptional experience with Dr. Ward and the entire staff. I highly recommend them. They were polite, communicative at each step, and genuinely cared about my experience and answering all my questions. read more

The Dr's & staff are really great - very nice and personable. The optical side of this practice left me really disappointed though after botching a pair of lenses, twice. I get that some frames are harder than others; the problem was how they handled communication. Instead of keeping me informed, they told me glasses were "ready for pickup" twice, and when I came in, the lenses were completely wobbly and misfit to the frame. Altogether, that's several hours of commute and parking for something that wasn't right. The worst part was the failed recovery. When I spoke with the Optical Manager, I got a defensive, half-hearted apology, but no customer recovery. read more

I don't usually write Yelp reviews much anymore, and especially not for a medical visit. However, I have to share how much I appreciate Dr. Ward and the entire office staff! They are approachable, knowledgeable, and super friendly. Dr. Ward also does a great job explaining what's going on during the eye exam and full field test. I sometimes get anxious at eye exams, so this is something I find helpful! read more

Went for my annual eye exam with Dr. Van Horn. She was a gentle and knowledgeable optometrist who made the visit easy and painless! I would highly recommend asking for her as your optometrist. read more

I have been going to Dr. Ward for about three years for all my eye needs! He is really knowledgeable and really nice. He took extra time with me to really explain details of my exam. He has great hours, such as late night appointments so I can go after work. I had my eye and contact exam including getting my eyes dilated and I was in and out in about an hour! He was very helpful in suggesting different contact brands, and I was able to find a new type I prefer. I highly recommend his office! read more

Just went for the first time and saw Dr. Ward. He was so nice and really put me at ease during the eye exam. He really took the time to make me feel like I was important and I appreciate that. There are so many doctors who just want to rush you and move on, but Dr. Ward spent so much time answering my questions and doing a thorough exam. Thanks Dr. Ward for a great first eye appointment in Philly! read more

Overall great experience. I felt welcomed from the time I scheduled the appointment to the time I arrived and left the office. Everyone was very nice. Excellent customer service. I was seen on time as scheduled. The staff is very friendly and helpful. They helped with directions to get to the office e as well. Dr. VanHorn was excellent. She took her time with me, was very professional, friendly, and made the overall experience comfortable and great. She explained everything to me throughout the procedure. Dr. VanHorn exceeded my expectations. read more

Absolutely love the office, the staff and most importantly the doctors! The staff is friendly, accommodating and Dr.Ward always gives you his unwavering attention . read more

I followed Dr. Ward from his previous office. Wearing eyeglasses since I was 4 years old and contacts since age 12, I've been through many eye doctors. Dr. Ward is by far the best I've ever seen. He's patient, thorough and explains everything. The office is all-around wonderful. They have a huge stock of contact lenses and their prices are comparable to online. read more