POSITIVES
The place gives a good first impression, the interior design overal is one that works well for any demographics. Nothing special, but feels clean and light.
The inner part of pizza was quite solid taste, seemed close enough to what you get in Italy.
They will not walk away with your credit card with CVV on the back to handle the payment, the waitress brings a machine to your desk.
NEGATIVES
Our visit was doomed from the start. As a customer standing at the entrance obviously being uncertain if the stablishment has a seating procedure/policy, being greeted quite loudly from 2.5 meters away by a remark "I can't hear you" as a reply on a simple "Hello we'd like to have a pizza" "by a waitress doesn't really make you feel welcomed. There are so many ways to aproach a client more professionaly, for ex. walk over and say "Welcome, how can I help you?" My conversation with her then seemed to be getting stuck again and again, which I attribute to me being annoyed by further issues & her lack of skills to recover from a wrong start.
We came specifically for Hawaian (kid's wish for 2 weeks), and I checked before going to the place on company's website that it IS on offer, yet when we sat down, there was a menu with no Hawaian. Explain that to 4y old girl. After fixing stuff all week at work, you simply want things to work on weekend, not fix more stuff. I knew it's not rocket science to make a custom pizza (a simple one), but my hopes were a bit lower with the "can't hear me" waitress. As I expected, I had to justify the off-menu request with some arguments - annoying again. Can't you just say "No worries, we can do one for you"?
There is no coat hanger/rail to put your clothes on, London is still a cold town in early March, you effectively have to sit/lay back on your coats and sweaters, not very comfortable which is a shame because the sofas feel inviting.
The desk we got was not levelled. This is very annoying as anytime the opposite sitting person puts their elbows on the desk, your pizza goes up 1-2 cm. When they raise their hands, pizza down. Up, down, up down. 30 times. I ended up fixing the desk to the floor with my legs for 30 mins with all my body weight.
The juice I ordered for the kid had ice cubes in it by default. Please ask the customer if they want ice next time, I had to get it out with my fork.
The establishment does not serve pizza cutlery. They served us with standard cutlery knife, good luck trying to comfortably slice a pizza for kid with that.
There was at least 5-6 kids inside, but the establishment doesn't have smaller cutlery more suitable for kids.
I attached the image with our pizza. It seems it spent more time in the oven than it should.
I image-googled "traditional italian pizza" and when I looked at the results, our seems to be the clear winner when it comes to black areas. Imagine - a wordwide image search cannot give you a blacker pizza than one on your desk. Judge for yourself.
Lastly why is the hawaian the second most expensive one (14 pounds)? It's so simple to make and there's only 3 ingriedients.
I paid 20£ something for a pizza and 1.5 dcl orrange juice. Did not feel like a good deal overal give the compound effect of all the issues above. read more