i would give them a zero star if it was possible. they are rude and unprofessional and have no idea what they are doing. the technician showed up at my house with his t shirt and flip flops and i was shocked!!! the main reason i reached out to them was a clog in my kitchen sink and a leaking facet. the facet needed a part so he could not fix it. and when i said can you take care of the clog in the kitchen sink, he said that he does not have the snake with him. i was blown away and i said you are a plumer and you knew that my kitchen sink was clogged and you do not have a snake???? instead of apologizing and saying that they can come back the next day to fix the clog he just left my house. i waited 30 days for the part that never came. so, i reached out to them and said just come back and fix the clog. long story short once again he showed up with his flip flops and his t shirt. he had a ryobi snake that i could have bought myself at home depot. he was in a bad mood again and this time he asked me for a bucket!!! i said you do not have a bucket now??? the worst part was he was banging on the snake because it was not working!!! i just kicked him out of the house and contacted another company and they took care of the clog whithin 30 miunutes. stay away from this company!! they are worthless!! read more

Appointment time was provided over phone for today between 10 and 4. It's 4:22 and no one has shown up or bothered to call. Spent entire day waiting. read more

**Update** just had or drain cleaned and snaked by another plumbing company. Mayes indicated to my husband and I to pour Dawn Dishwashing and hot water to keep our drain clear. We have been doing this since 2023 and we were just told this was bad advice. While we do store cooking oil we do not pour it down the drain. The plumber indicated Not to pour hot water down the drain as it has an opposite affect. Why did the other plumber (Mays) tell us that? What I will never understand from either plumber is how I have a grease problem in the drain when we don't put any cooking oil in the sink. It's just 2 of us here. I hope Mayes is not giving this advice to people. read more

VERY RUDE people! Just NASTY! The customer service agent's initial contact with me was just that. I requested someone else and even had to hang up. Called back and couldn't get NO ONE. There's only 1 star because I have to leave something. read more

Fantastic company to deal with! We have had T. Mayes Plumbing twice now, and both times they have been efficient, thorough, and very helpful!!! We couldn't have asked for a better service company!!! Thanks T. Mayes!!! read more

This is a bad, greedy company. They quoted me 700$ plus the fee for the initial visit just to replace a hose bibb. I agreed to a partial repair so that I could save money by doing some of the job myself. They performed a low-quality job on the work that I agreed to. They worked for 5 minutes and charged me 225$. This is not an exaggeration. They charged me what would be essentially a 4500$ hourly rate rounded down to 5 minutes, or a 450$ hourly rate rounded up to a half an hour. They also didn't do the work I asked for, and left me with a worse situation than I already had. I called and asked for the work to be re-done, or to be partially refunded. They refused. I said that if they didn't compensate me in some way that I would be forced to warn others about their business and they would lose my business forever. They said they were totally fine with that. This company cares about making as much money as possible, not about their customers. Do not ever use this plumber. Other plumbers in this area will give you a free quote and competetive pricing. This company will rip you off and treat you like trash once they have done so. read more

Beware Don't use them !!!! Horrible customer service and lazy technicians. They don't honor hard work and don't honor the open window they give you to get the work done . One of the technicians Ray had horrible customer service. read more

This company works for AHS warranty. They came to my house on December 17th because I told him my toilet is making a gurgling sound in my toilet and water shoots out of my shower quickly , stops and shoots out again. The technician told me he didn't know what to do he needed to contact his supervisor and call me back. That was 5 days ago. I have not heard back from him and AHS cannot get in touch with them. This company is ripping people off. read more

They did not bother getting a permit until after a civil citation was issued against us for not having a permit for the work. They then spent 2 months gaslighting us regarding needing a permit. They finally gave us an additional bill for getting a permit knowing time was of the essence- and still (several days later) have not even applied for the permit. They may be licensed plumbers, but they have no idea what needs a permit- and do not rely upon what they tell you. They have no idea in regards to the permitting process- and have created a headache for everyone due to their incompetency and dishonestly. The actual plumbing work was acceptable.... so this is really more to do with their office staff and lack of knowledge of the law. read more

This is the ABSOLUTE WORST plumbing company that I have ever dealt with. The technicians that they send aren't licensed plumbers, so DEFINITELY BEWARE, but also ask for credentials. I have dealt with this company on 2 separate occasions. The first occasion I was dealing with a faulty sump pump. The diagnosis was that I needed it replaced. This was a home warranty claim through American Home Shield (AHS). My original sump pump did not have a check valve, which costs $20. I was told that because it was not a requirement when originally installed, but now it is, it was a "modification" and I would have to pay a $295 "modification" fee out of pocket, although the part was only $20. I contacted another plumber, and had the sump pump replaced for $120...check valve included. The second occasion, I had a hole in my drain line. This too was a home warranty claim through American Home Shield (AHS). They asked that I make an out of pocket payment of $295 for waterline access, and another $295 for drain line access. American Home Shield pays up to $1,000 for access, so I was confused why they were asking me to pay these amounts directly to them. I was not prepared to pay that amount at the time. When I was able to come up with the out of pocket cost, I asked them to come back to do the work. They advised that they would have to re-assess the problem. I told them nothing had changed (I couldn't and had not attempted to use the toilet), but they insisted. They then provided a new quote for $3,235.00 for the same work. Keep in mind I am going through American Home Shield, so they are paying for the repair, and up to $1,000 access, but my out of pocket portion to them directly was $3,235.00. I asked them to provide a quote so that I could see the breakdown and exactly what I was being charged for, but they refused and advised that they do not provide written quotes, just verbal. Needless to say, I did not have them perform the work. I typically don't write negative reviews, but believe that the agregious behavior and standards of this company needed to be documented. If you have any questions about my experience, please feel free to contact me through Yelp, and I will be happy to share. read more

Mayes Plumbing & Heating - Contractor's Estimate - Plumbing Near Me - Crofton, Maryland

I was assigned this plumber through AHS warranty. During the initial phone call to set up my appointment, the scheduler asked me to describe my problem. I explained that there was a leaking pipe in the crawl space, and I wasn't sure where. Her response: "Well I don't know what you think we can do about it if it's in an inaccessible crawl space." (I replied that I wasn't sure it was in an inaccessible part.) You're a plumber, I expect you to fix it, or tell me what next steps need to be taken to facilitate a fix. Not an ok answer when customer is stressing a water leak all over their basement. Plumbers came out a few days later. Professional and polite. But, the kings of upselling. According to them there were like 8 things that needed to be fixed. And, OH, by the way, there's a loophole in your policy that won't cover this repair so it's out of pocket. On the one hand, I appreciate the plumber using his experience to warn me about this. On the other hand, shouldn't the insurer deny my claim rather than the plumber? I asked how much this would cost if it's out of pocket, and told "$800-$1,200." I went for a second opinion based on this information, and the second plumber said only 2 things needed to be fixed, the rest was nonsense, and the total job has now been completed by plumber #2 at a cost of $400. read more

I usually would not recommend this company due to several bad experiences with them. Mayes Plumbing was assigned to me from American Homeshield to service my Sump Pump which stopped working on April 1st. I received an immediate response from Mayes Plumbing and was scheduled for April 2nd . I had a plumber by the name of Dave Knick diagnose my Sump Pump and recommended replacement. Dave immediately went to his service truck and pulled out a new Sump Pump and installed it in a timely manner. I called his office manager by the name of Katherine, which I had spoken to on several occasions with complaints. Today, I offered praise and compliments for the unsung hero of today. I forgot to mention it was Dave Knick who finally repaired my last plumbing issue at my house. The office manager Katherine was instrumental with me getting proper service today. My last review of this company was a 1 and I wish I could have given them a 0. Today they get a 5 star review from me and I am a satisfied client. I will only use Dave Knick as my plumber from Mayes Plumbing since he has over 14 years of experience. Thanks Katherine and Dave for a job well done today... Allen Washington read more

American Home Shield sent this company to my house for a couple slow pipe leaks. The plumber stated to me in person that sections needed to be taken out and new pipes put in at certain sections. He advised I call American Home Shield to set up an appointment to come back to do the work. American Home Shield told me C Mayes Plumbing stated there was no leak and no problem. Pictures are attached. What do you think? read more

See all

AHS/Garbage Disposal R&R. The Technician arrived on time. Completed the task without a fuss. Disposal was completely locked up. Technician pointed out a leak I hadn't noticed before: Sink elbow joint locknut broken. I'm skeptical b/c I didnt see any water damage. I wiil replace myself read more

Six hour window for a service call. I asked for a 30 minute advance notice, however, the technician was unwilling to wait 10 minutes. Missed the technician by 1 minute. Customer Service horrendously bad! read more

very disappointed in the way business is conducted with these plumbers. Seemed a little unethical to charge before starting the work. Came in , and told me , before starting any work, they needed 100% of the money up front. Especially having conducted business with me before, truly disappointed. read more

Very knowledgeable, professional, and reasonably priced, whether using a home warranty or paying out of pocket. Mayes is my first go to for plumbing issues. I only call someone else if they are booked. read more

The technician (in the video below) that was sent to my home did not follow COVID protocols. He was VERY unprofessional, body language was threatening, and he was argumentative. He was sent to me by American Home Shield Warranty. BEWARE OF BOTH COMPANIES!!!! https://ring.com/share/66ef6008-e82f-445b-a3ba-af47f0c8439b read more

This company was sent via American Home Shield. Next time KEEP them! The most horrible experience ever! I called AHS because my toilet was clogged. We had plunged away to no avail. The technician came and first off must have been ready for his lunch break because he stayed around about 20 min. He assumed that we have a foreign object lodged in the toilet because he could not get the snake down there. His next recommendation was that we needed a new toilet. Wait...*hands raising* How can you determine that someone needs a new toilet and you don't take up the one they have? I am no plumber but I do know that the assumption should not be made that A) a foreign object is present and B) a new $395 toilet is needed and you never took up the toilet in the first place. It could have been something else that was in the toilet and just because the snake and or toilet auger would not by past that it is unfair to JUST assume and the toilet wasn't taken up to actually see what it was. He also was very unprofessional with the clean up process after the job. We had the water turned off. He of course had to turn it back on to see if it would flush. Filling the toilet up half way would have done so. He left my toilet filled to the brim with water. Now we have to do more work and bail all of the dirty black tar look alike water from our toilet. American HOME Shield find better contractors. AHS has become terrible over the years. Please look elsewhere when you are searching for plumbing services. read more

Mayes Plumbing & Heating - A little graphic but this is how my toilet was left. Didn't attempt to clean up the mess! - Plumbing Near Me - Crofton, Maryland

DO NOT....I repeat DO NOT use this company!!!! Had them to my home due to a clogged kitchen sink. I got referred to them from American Home Shield (which I have also since cancelled for their issues as well but that is a separate story). First, I will say the guy they sent was "nice" ... he did call when he was going to be late and was professional and pleasant HOWEVER that is where the good points end (and to be honest being professional and nice in someone's home is the bare minimum). He tries to snake the sink but says it is too clogged and that I would need to pay to have a "clean out" installed. He quotes me a price of $395 and said that since it is a new part, American Home Shield would not cover it. I said ok - after all I needed my kitchen sink. The next day I wait and wait and wait to hear from someone - anyone - about getting them back out for the fix but nothing. It's a Thursday at this point so I call the office myself for a status and am told they would have to have the "operations" manager to call me back. I say ok and continue to wait. Another day passes (it is a Friday now) and I call the office asking for a status update. I am told a "service" manager would call me back.....still I wait and still NOTHING. Friday afternoon now I call again and am greeted with a recording that the office is closed! I decided to call back and select the emergency option because at this point, it is an emergency for me. A young lady answers the line and in short tells me I am simply out of luck because the office is closed and she is driving at the moment and can't help (thank God this wasn't an OMG my house is flooding "emergency" or that she isn't working a 911 emergency line because my goodness - what a way to handle the emergency phone). She says that someone would call me back and I ask ok will that be today as I was promised this morning and she says no....it will be Monday when the office reopens. Now keep in mind I have been getting promised a callback since Wednesday!!!!! I tell her to just cancel the service and I will find another company. I found another company that was able to come out on a Sunday! This other company was AMAZING!!!! I will not mention them in this review but I will certainly be leaving them a GLOWING review!!!!! Come to find out - I NEVER NEEDED A $395 CLEAN OUT!!!!!! The other company was able to snake the drain and get me back in working order in less than 2 hours. Further, they gave me a very realistic window for their arrival - unlike Mayes who said they would be there anytime between 10am-4pm and still didn't show up until 5!!!!! To be honest, as it pertains to the "$395 clean out" issue - I feel that I was targeted to pay extra out of pocket with this company because they saw I was a young, single, black female homeowner and assumed I wouldn't know any better! False!!!! AVOID THIS COMPANY AT ALL COSTS! DO NOT USE THEM AT ALL! AND IF YOU HAVE AMERICAN HOME SHIELD, REQUEST A CASH OUT FIRST AND GO FIND YOUR OWN PLUMBER!!!! read more

Plumber came and just looked at my clogged toilet and tub and automatically said they couldn't do the service because of my home warrant. it was an outside main line issue. I put in another service request and another plumbing company came and snaked and unclogged my toliet and tub from the inside of my house the next day. read more

The repair took longer than expected, but everything was installed in a couple of hours. John and his assistant were very polite and knowledgeable. read more

We were sent this company by American Home Shield because the hot water heater broke. We put in a service request on Saturday 08/20/22 and received a call on Sunday 08/21/2022 that a technician would be out on Monday 08/22/2022. The technician came as scheduled on Monday and confirmed we needed out water heater replaced. They said they would be in touch with us but since that time we have not been able to reach the company even though we tried calling to get a timeline of when the work would be completed. We informed them it was an emergency due to the fact that I am having a baby any day now and we needed everything expedited. Have not heard from the company since they came out. Even American Home Shield says they cannot reach the company. So now we are stuck! read more

I had an active leak in my basement and my basement floor was covered in water and it was rising. I had to deal with Mayes because I use American Home Shield warranty. I submitted the request over the weekend. They called late, late Sunday night (I missed the call) and I could not get a hold of them again until Tuesday morning. At that point, they said they could only come out on THURSDAY. Even after I explained it was an active massive leak. And the window??? 10-4. Thanks. Luckily, I called AHS back and they reassigned the job to another plumber (who is coming out within hours). Even AHS could not get a hold of Mayes to find out why they wouldn't come out sooner. It is strange that they have a special "press 1 for home warranty" because it really feels like they then low-prioritize you. The woman who took my call was not friendly in any way. She literally said "oh well" when I said my basement floor was under water. Strongly recommend NOT using this plumber. If you have AHS - call back and get it reassigned. You are NOT stuck with the first tech they send you. read more

o not use this company, especially if you have a home warranty. First, the dispatchers are rude and unhelpful. I also sensed a bit of judgment and bias towards me and i think it is because I am a warranty customer. As a black woman, i felt the dispatchers talked down to me. The plumbers they sent out are friendly, but lazy. I will never use them again and if you are a black, warranty customer expect to be spoken down too, treated with disdain, and to not have the job completed or even attended to . Our tech came after making us wait all day he finally came past 5 and was clearly in a rush to leave, even though it was for an emergency job, even though i paid 2 fees for them to come out, he refused to fix my clogged pipes and said we didnt pay our warranty company for the additional service of unclogging the drain, which was a lie because we did)! They will not diagnose any issue and they will charge you for everything, even if the issues are related . Do not use this company. Horrible service and I actually don't think Homeshield should use them as a vender considering how hateful they are towards warranty customers. I wish i could give them 0 stars! I added pictures of the hole they cut in my wall and left and how they refused to look at the floor below that which also had a leak. They insisted that it was due to another issue even though this home has had pipes leak before. I had my contractor come out and offer a diagnostic assessment of the issue, only for TMAYS plumbing company to summarily dismiss. Hence, my drain still clogged, pipes still leaking, there is now a hole in my wall, i have paid them to come out 4 times, and I am afraid to call their dispatch because I don't want to be spoken down to the way they did me. It is stressful dealing with a rude company that clearly doesn't respect its black, female warranty customers. Do yourself a favor and go with ANY one else. If you filter these reviews for "home warranty " you will see the majority of customers did not have a good experience. Many of those customers appear to be black woman. Our tech was more concerned with playing with my cat then repairing my plumbing issues. The warranty company so reconsidered its relationship with this unprofessional company. My bath tub has sewage draining into it yet, their plumber refused to snake it and preferred to play with my cat. This company does not care about the customer. DO NOT USE THEM! update* This company did not realize that my house had a second drain to snake. Instead, they had me spend hundreds of dollars to have my yard dug up. When i called to inform them of this, their racist office manager was more concerned with defending their incompetence then admitting they failed to do the job. As of now, my family and I are still deprived of clean water read more

This company has to be a scam and works for American Home Warranty! Plumber was sent out for leaking pipe in drain for my washer and Utility room sink, He was the most un-professional service person I have ever had. His diagnoses took thirty seconds after cutting drywall out. The leak was in the drain pipe at the joint (showed me in person) but he had to get Ok to move utility sink from warranty company and left my home. He then told the warranty company the leak was from my roof and running down the drain pipe?? Not what he showed or told me. I have New home, really? The warranty company told me three days later the roof is not covered? Laughable as the leak has nothing to do with the roof! The Service manager for T Mays could only tell me to get a second opinion? Does that sound like a plumbing company that cares? Of Course NOT, STAY AWAY from this ridiculous company. read more

This company is a nightmare to deal with. American Home Shield referred Mayes Plumbing to replace our water heater back in March 2023. While AHS paid for the water heater we paid Mayes $1100 cash up front because that is what they required for the insulation and the inspection. They refused to send an estimate in writing for some reason. After the water heater was install the inspector came out in April and the water heater failed inspection twice! Now Mayes is telling us that we need to pay an additional $355 for our water heater to pass inspection. The customer service is horrible-they don't return calls or follow up. It's now end of July and we're still trying to get this water heater fix properly. read more

A total waste of time! Sent by American Home Shield when my water heater died. The guy turns off my hot water, and tells me "someone" will get back to me. Next day, I get a call from AHS saying based on Mayes estimate, my share is $900. What??? So I ask for a breakdown. A couple of items I question, and of course the AHS person knows nothing, but they tell me Mayes needs the access "fixed". The water heater is in my crawl space, and it's tight, but it definitely fits. Then I get a call from Mayes telling me that I have to make the egress to the space "bigger" (meaning rip up my floor and cutting it up!). That's NOT happening. No alternative, according to them. Of course, there are a ton of things i It seems they just really don't want the business. That's fine. Except I paid them for a 30 minute visit in which all they did was tell me my heater was leaking. If AHS sends them to you, tell them you want someone else. UPDATE- See comment below. Mayes offered no alternatives... smaller heater, maybe a tankless, etc. Just that I needed to cut up my floor. Worse, the tech told me he turned off the water to the heater. Not true. He turned off the gas, so not only did I not have hot water, I had a water heater in the crawl space leaking a gallon of water every two hours. Long story short, Vorhies Plumbing came out and installed a water heater for me. Day after I called them, too. Avoid Mayes. Use Vorhies. read more

AHS claim. The plumber came and I can tell that he did not want to deal with fixing the supply line due to difficult access in the wall down to the basement. He said that it was installed in a manner that made the repair difficult. When I told him that this line was just installed in January, he said that it has been leaking since then (a complete made up thing) and he can't do the job because he knows that it is mold behind the wall (again, made up). I explained that it only began leaking two days ago. It is a room that I go into every day. He said that he would not do it until I took care of the mold behind the wall (again, there was no mold anywhere). To top it off, he marked the job as completed so they charged me for the work. Him not doing the work based on this made up mold thing is bad enough, but to charge me while refusing to do the work is incomprehensible. For the record, I called another plumber who confirmed there was no mold (surprise). read more

I requested a repair of a minor leaking kitchen faucet and toilet on June 2, 2021. Mayes plumbing was the contractor assigned by American Home Shield to do the work. They came and repaired the toilet; however, I was told that my kitchen faucet needed a part and that they would get the part and return to complete the job. They never followed up or returned to repair the faucet. On March 3, 2022, I requested a repair of a bathroom faucet, toilet, and the previously mentioned kitchen faucet. Regarding the bathroom faucet, the tech informed me that there was a clog therefore, the facet had to be replaced which would cost $395 out of pocket. Fortunately, I have a friend in NYC who is a real plumber and without being present, told me to check the hot water valve, ironically it worked. That is padding an invoice by definition. Regarding the kitchen faucet, keep in mind there was only a minor leak, if you centered the handle, the leak stopped. Once he was finished with his diagnostics the faucet had been totally broken and the handle torn off; no water at all. To add insult to injury, he had the nerve to ask me if I use this faucet. I have not had water in my kitchen since March 8, 2022, Additionally, all I got from their rude customer service rep was a message informing me that they were going to replace the faucet that they broke which is a Kohler faucet, with a Quattron faucet, like I was supposed to be thrilled, are you kidding me. I spoke to American Home Shield about the issue and their response was" they are not responsible for damages by a contractor", in other words, if a contractor is sent by them to repair any item, they are not responsible if the contractor breaks it; really. If you are an American Home Shield member and need a plumbing repair under no circumstances allow Mayes Plumbing in your home, I find them to be rude, incompetent, and extremely unethical. If I could give them a minus one thousand (-1,000) I would. read more

This company was assigned to me by my home warranty company, American Home Shield(AHS). First off, the customer service is terrible from the time my call was answered by Linda. I was calling because my home didn't have hot water and as I mentioned, they were assigned to me by AHS. They told me that a tech would arrive between 10 and 4, but he didn't arrive until almost 6p, as he stated that he was in the area on another call. Ok fine. When he arrived to my home he told me that I had a problem with my RPV. after doing a "diagnostic" test of my water pressure and told me that the pressure was 99 PSI, when it should be somewhere between 60-80 PSI. He stated that is what caused the pipe above the hot water heater to link and the damage incurred by the the dripping pipe to hot water heater is considered to be secondary damage and would not be covered in my plan. I was OK, with that, but he never informed AHS or his office that was the issue, so AHS wouldn't cover the cost of the replacement heater, nor did they have any record of the RPV being the issue. They sent a second tech out to my home, only to say the same thing. They quoted me a price to replace the hot water heater that was more than 40% more expensive than any other plumbers in my area quoted me. After I complained to them and asked why they never stated the original issue of the RPV (regulating pressure valve) to AHS, they told me that they would give me a call back, but I haven't heard anything from them since. I HIGHLY DO NOT RECOMMEND this company or AHS to ANYONE! If you have AHS, you will be better off saving your monthly payment to them in a separate account to make repairs. They are BOTH TERRIBLE and it almost feels like a SCAM!! read more

I had multiple issues (slow sink drain and a slow leak in an upstairs bathroom) that I had to work through with my AHS homeowner warranty. While it took several visits (the warranty approval process slowed things up) - eventually both issues were resolved. Tyler, the tech/plumber assigned to my claim, was ALWAYS very polite and professional - while my issue wasn't resolved immediately - he and T Mayes company continued to work with me to get things taken care of. I'm surprised at some of the negative issues - but suspect they are more driven by the hoops this contractor had to jump through to comply with the homeowner warranty. I'm very satisfied with the level of service this company supplied - and happy that both plumbing issues are now resolved. Thanks Tyler and Team! read more

Arrived on time, one of my only options from AHS home warranty. Looked at my sump pump, which I was already told by 2 contractors and roto-rooter that it should be replaced as there were 2 pumps in the pit, one pump was not functional, there were cords, a ball point pen (lol). We just purchased this house and the sump was "inspected" for functionality prior to purchase....but our basement flooded after it malfunctioned in the last big storm, so that's super fun. Anyway he looked at it, assessed it as "fine" and left. We promptly called rotor rooter to come back. Worth their price and overhead to have the peace of mind that my basement isn't going to flood again from malfunction sump. Will continue to search for a decent plumber to do our regular work. read more

I guess I should not be surprised at all the negative reviews for this company. They are a sham. I would definitely not hire them if you were looking for a pluming company. Unfortunately, they are affiliated with American Home Shield, my home warranty company, so therefore Mayes was the company I had to deal with. This company is untruthful, in their advice and approach. First, they lied about speaking with my husband on their process dealing with urgent pluming issues. We asked that they come out asap as we had to shut off the water in our home. They told us there was no availability and that we would have to wait. When the tech arrived, he mentioned that we could have called in to AHS to escalate the ticket to have someone out in 24 hours. The technician was helpful. But there is definitely a disconnect within this company. They want to charge me $500 to add shutoff valves and an access panel to the shower unit they were replacing. The warranty company won't pay for shutoff valves since they were not previously there and since its now supposedly a code violation, shutoff valves have to be added. This is all well and good, but had it not been a code violation, they still would have to have added some type of connection between what they were replacing and the water pipes. It's a very similar process to add shutoff valves vs. a straight connection, so the fact they want to charge $350 extra for that, FOH!! Further, the fact that the plumber didn't know it was a code violation and that shut off valves had to be added when he came to my home... hmm, I find that hard to believe if he is licensed. Anyways, I get everyone is out for money these days and gone are the days of good customer service and ethical practices. But if you have a choice, I would be stay far away from this company! read more

We have used American Home Shield for many years & they often refer our case to Mayes Plumbing for plumbing issues. I've never felt compelled to write a review until now. We had 2 issues in our master bathroom & they sent the excellent plumber, Robert. I spoke with the manager Katherine who was friendly & professional when I called to see if she could narrow down letting me know the time frame of arrival on the day of appointment from first part of the day or later, as I work from home & was trying to schedule a meeting. She was very accommodating & understanding. Robert texted when he was enroute as I asked & arrived in the time frame that I was told. He was friendly & professional, wearing a mask & putting on foot coverings over his shoes before entering the house. He quickly diagnosed both problems - a toilet valve kit replacement & a leaking shower. He was able to quickly remedy the toilet issue & needed to order new parts to fix the shower. He told us we would get a call when the parts were in to schedule a return appointment which happened within a week & again, he texted when on his way, etc. & the shower was neatly repaired efficiently. He again was polite & very professional. Even our dog was happy to see him! Look, I know that AHS is not always easy to deal with, but overall it has been well worth it for us to stick with them. I can only speak for my personal experience with Mayes Plumbing & I can say that I highly recommend Robert & that manager Katherine & her staff were professional & friendly. read more

These guys got sent by American Home Shield. The technician kept referring to my water heater as a "storage tank" - this is because he knows storage tanks are not covered by AHS. I asked him to cross out "storage tank" on his report and write "water heater." He argued with me before begrudgingly changing it. This morning, I check my AHS status and look and behold, denied because he told them I have a "storage tank." I call AHS and they quickly realize the error and are sending someone else out. I received a follow-up call from Mayes apologizing for the terminology error. They also contacted AHS and informed them that it's not a "storage tank" but a "water heater." So I appreciated the follow-up and the correction. read more

Very unprofessional! If I could give them a zero I would. Our warranty company sent a technician who was combative about wearing a mask and refused to cover his shoes or take off his boots. read more

FINALLY my garbage disposal is fixed. Incompetent, arrogant Mayes company failed to fix it twice, was rude, dishonest, and disrespectful all around (BRITTANY ESPECIALLY). After taking two days off and still having a broken disposal, I finally had a positive experience with another company and I once again have a working disposal, two weeks later. I'm attaching pictures of the old, rusted parts that Mayes failed to replace BOTH times they were here (10 minutes each time, after I spent all day home from work waiting for them twice). See the pictures below the original review. I guess that's what happens when you don't care about the quality of your work. At least I can take comfort in knowing that the Home Warranty Company is reviewing the situation and will hopefully not send the MAYES company out on any additional jobs. Oh, and by the way, the owners response to my original review is filled with inaccuracies. What a HORRIBLE EXPERIENCE! Save yourself the grief and use another company. ---------------------------------------------------- Run as fast as you can! If i could assign negative 5 stars, I would. I have never in my life had a worse experience with ANY company, providing any service, anywhere. They are incompetent, rude, and corrupt. I've already taken two days off work for them to come fix the same problem with my garbage disposal leaking, and it's still leaking. Then they wanted me to take a third day off for them to come fix it again. I explained that my home warranty company had informed me that Mayes would have to accommodate my scheduling needs, since this was the third time they would be coming out to fix the same issue, but their receptionist, Brittany, refused to do so. She insisted that they could only give me another six hour window, two days in the future, to fix their shoddy workmanship for which they have already been paid and for which they have already been given a second opportunity to correct their mistake. When my home warranty company called Mayes to try and resolve the issue, Brittany told them the problem was my faucet (not covered), and that the garbage disposal is fine. Well, it's not. It's leaking from the connection with the drain, nowhere near the faucet. Funny, it doesn't leak at all when I use the side of the sink that doesn't have a disposal. Now I have spent several hours on hold with the warranty company over two days, and I still don't have a working garbage disposal. The first time Mayes came, they put in a new disposal. The second time they came, it was "not locked in all the way," according to the invoice. Now, it's leaking again from where the disposal connects to the drain. It's been over a week since our first phone call to schedule the repair, and it's still not right. Whatever you do, do NOT use this company, and if you must, DONOT LET BRITTANY handle your scheduling. She is rude, arrogant, and dishonest, and unwilling to work with the customer to achieve a satisfactory result. read more

Mayes Plumbing & Heating - Old rusted parts left behind instead of being replaced as they should have been - Plumbing Near Me - Crofton, Maryland

Never answer their phones. They diagnosed the problem to me but my warranty company something to try to up payments. Very dishonest

So this is the service company that is associated with my home warranty company AHS. Whenever they are sent out to do service for plumbing, I can guarantee that the issue will not get resolved by them and then I have to call AHS and get a different company assigned. I always get the same technician who always arrives at my door empty handed with not even a tool box. His goal is to get in and out as quickly as possible and do no work . So he spends the short time trying always to convince me that whatever is the issue is my fault and not faulty equipment. This company is a sham made up of unskilled plumbers who are lazy and do shoddy work if at all. If they show up for your AHS appointment, you can be assured nothing will get resolved . read more