After extensive consideration and a year of patience, I'm penning this cautionary tale about my…read moreexperience with Q&A Heating and Cooling. My hope is to provide a clear window into what started with promise but ended in disappointment. Initial Expectations: I hired Q&A over a year ago to install a new HVAC system in my historic 120-year-old home. I was misled by their glowing reviews, anticipating a job well done. The contract was clear and included the installation of 2 SEER 16 units, 2 iwave units, removal of an ancient furnace, and installation of a pull down attic ladder. The Reality of the Installation: The onset of issues was swift. The carelessness during installation led to several shattered plaster walls and ceilings, a testament to their inexperience with historic homes, which they failed to communicate. They failed to box in the exposed ductwork, leaving a metal intake duct literally taped to the wooden floor and plaster wall (you can see this in the photos). When installing the attic door, they cut a power line to half of the upstairs, which they said that they would repair and never did. I have been without power in two of my bedrooms for literally a year. Calls to the owner, who oversaw the project, have been met with denial and unfulfilled promises of callbacks for scheduling repairs. Contractual Deviations: Contrary to the terms of the contract, the old furnace was never removed, the iwave units were never installed, and one of the outdoor units isn't the SEER 16 model promised (You can see this in the photos). This breach of contract is not just a matter of technicality but one of trust, as they cannot reasonably claim that it was a mistake or oversight. Attempts at Resolution: My attempts to collaborate on resolution have been ignored. Over a year of attempting dialogue has led me to this point of public discourse, hoping for a resolution that now seems unlikely. Lack of Follow-Through: The installation of an attic door was mishandled, resulting in a damaged product and a ladder that doesn't fully extend. The absence of post-installation inspections or guidance left me without critical knowledge about the systems installed in my own home. They informed me that they would be doing maintenance after installation and have never followed through with any appointment that has been set (and several have been set up). I have offered to pay for the maintenance and yet no one follows through. The filters are held within the blowers and are not within the air intake vents so they are not straight forward to replace or maintain. Again, Q&A offered no education on this and, instead, promised to come out regularly to do the maintenance. Divergence from Positive Experiences: It's perplexing to reconcile my ordeal with the sea of five-star reviews. I'm left questioning whether my experience is an anomaly or if others simply haven't voiced their discontent. Acknowledgement of Positives: In the spirit of fairness, it's worth noting that Q&A did initially communicate effectively, work with apparent efficiency, and they did install the systems--albeit not quite as promised. The Photographs' Tale: I invite you to view the attached photos. They are a silent yet vivid narrative of the quality and outcome of the work done. Final Words and a Call to Action: My advice to potential customers is to consider the breadth of experiences, not just the positive ones. The issues I've faced may well be yours if due diligence is bypassed. A substantial investment of over $26,000 warrants a level of service and professionalism that I unfortunately did not receive. If you're in the market for HVAC services, especially for historic homes, I implore you to scrutinize, ask the hard questions, and ensure your chosen company has the requisite experience and integrity. Conclusion: My intent isn't to disparage but to inform. It is a heartfelt account from a customer who believed he was in capable hands. I wish for my experience to be an outlier, but it's a risk I urge you not to overlook.

"My heat went out and I knew just who to call, Q & A Heating and Cooling. Mr Ronald Oliver arrived…read moreon time, he was very professional, and explained everything clearly. The issue was resolved efficiently, and my unit was back running. Overall, I am very satisfied with the service and would highly recommend Q & A Heating and Cooling to anyone in need of HVAC services."

Yesterday, Daniels came out to replace our 16-year-old HVAC system, which was very much on its last…read morelegs and fully aboard the struggle bus after the recent heat wave. The team that came out, Peanut, John, and Jeremiah, was absolutely incredible. They were thoughtful, kind, professional, and so quiet I barely knew they were here. They arrived on time, completed everything, and had the area cleaned up by 2:30 p.m. Based on Ronnie's quote and recommendation, they also did minor duct work to enlarge the supply ducts to the far end of the house. We heard and felt air coming out of three vents that we honestly had not felt in over 20 years of living here. Ronnie was the only person who mentioned that solution when he came out to quote us for a new system, and it made an immediate difference. While the install was happening, Mrs. Daniels, the owner, came by personally to collect payment and have us sign the contract. I am usually someone who prefers to do things online, but having her show up in person and put a face to the business was such a thoughtful touch. She even hugged me at the end of the transaction. From start to finish, this was a wonderful experience. The system works beautifully, the house already feels better, and the people made the whole process feel personal and cared for. I would absolutely recommend Daniels.

Very nasty and rude customer service. I spoke to a man and a scheduled an appt . They were a no…read moreshow . I called and a woman told me she spoke to me and had told me she didn't have openings that day

I had a great experience with Clean Air Technologies. Our AC broke down and we had Jeff come give…read moreus an estimate it was quick and very informative. We we got some other quotes but Clean Air Technologies was the most reasonable and the best value for the unit they wanted to install. They installed on July 5 and were quick letting us know what was going on each step of the way. Also Jeff and his crew couldn't have been nicer to my two boys that were very interested in what they were doing.Overall it was a good experience and I highly recommend them.

Thanks to Brandon! My air conditioning and heat were both out, but after a bit of testing he was…read moreable to get my unit running again. I'm confident that I can count on them if I run into this problem again. A. Stockman

Huge shoutout to Karnes Stanley! Our 10-year-old AC blower went bad, but they found out it was…read moreunder warranty and replaced it for just $400 (instead of the $1,600 retail price). The young men who came out were professional and courteous, and Ms. Joan is awesome to work with! I also signed up for their yearly maintenance agreement if you can afford it do it!!! Nothing like realizing your unit needs to be serviced when it's hot and humid.

Karnes and Stanley recently installed a new A/C unit in my home. I feel the price was very…read morereasonable. But more importantly the quality of the workmanship was outstanding. Having worked in trades for over 4 decade, I know good work when I see it. The two technicians were prompt, courteous, and very knowledgeable of their trade. They answered all my questions and explained how the system work. They stayed late, well past quitting time to insure the job was complete. They asked me to look at the air handler to make sure I was happy. I was very impressed with how they created new duct work to attach to the old work. Quality work. I would recommend Karnes and Stanley to anyone needing HVAC work. Great company , great team Ricky L.

I called Airmaxx about five years ago because they were the highest rated on Trane's website for…read morecertified Trane repair in my area, and they have not disappointed me. AirMaxx has been consistent with skilled and friendly professionals for the five years they've been servicing my heat and air. Keri keeps my service on point so I don't have to worry about it. She's always friendly, easy to get a hold of, and returns calls quickly. The Airmaxx tech, Christian, has been out to my home a few times. He's always professional and it's a pleasure to see him. But honestly, all their techs have been like that. AirMaxx is the type of company that gives you a sense of community and trust.

My one year review. In November 2024, I acquired a residence constructed in 1962 and initiated…read moreplans to replace the existing HVAC system and ductwork. After conducting thorough independent research--including resources such as newhvacguide.com--I contacted multiple HVAC contractors. The process involved two principal challenges: the phase-out of R410A refrigerant effective January 2025, and the need to find a contractor with expertise in HVAC inverter technology. Airmaxx Mechanical distinguished itself with an informative website, and Josh stood out by taking the initiative to perform a Manual J calculation (unlike the others) without prompting. Furthermore, unlike other companies that dispatched only sales personnel, Josh personally oversaw the project and participated directly in the installation alongside his team. I also wish to acknowledge Keri for her exceptional efforts in sourcing the desired HVAC unit and her prompt, responsive communication regarding any inquiries.

Another 5-star experience with Old Mill Mechanical! We've been running our heat for a few weeks but…read moretoday, there was a STRONG burning smell. I was really worried so Chris kindly squeezed us in for a same-day emergency service. Greg was awesome! He thoroughly checked our heating unit, ran tests, and explained what could happen and what it was. Even though he didn't need to, Greg took off his shoes which I appreciated because I had just washed the floors! Thank you, team.

Chris and the crew from Old Mill did an outstanding job installing a new A/C unit and additional…read morecomponents, including a new thermostat and duct repair. Chris came to our home not once, but twice, to go over every detail about what we needed, and what we didn't need. His honesty, integrity, and pride in his work and his company is what sold me on working with him and Old Mill. I could not recommend Old Mill enough for your heating and air conditioning needs. Thanks again, Chris!

Mr. Wright just installed a tankless water heater for me and he is stuck with me now, I will…read moreliterally never call anyone else for anything if he can handle it. He was open and transparent about the entire process. He did not try to sell me expensive unnecessary equipment because the job would have been "impossible without it". He and his team of professionals handled every aspect of the job, filing permits, scheduling inspections, drilling holes in my wall to attach the unit to the exterior gas line and then seamlessly making it look like new again, taking care of the old tank water heater so it will stop being the bane of our existence... My only regret is all the time I wasted calling anyone else before having Jeff Wright referred to me.

I recently had the pleasure of working with both Jeff and his wife Madeline on a new mini split…read moreunit for my home. Jeff provided the highest levels of professionalism, integrity and knowledge of his trade, while offering the best pricing in Richmond. In the sea of HVAC contractors (I met most all), Jeff Wright HVAC was the only company that provided options that met my needs and not theirs. I highly recommend Jeff Wright HVAC for any heating or air conditioning you may need.

My ac stopped working mid day on a Friday. Had a friend strongly recommend me to contact Mr.Frost…read moreafter they had a great experience using his company. Reached out and surprisingly he was able to come out same evening to fix my unit. Mr. Frost was professional, courteous of my time and property, reasonably priced, and explained the problem and fix to me. Will use this company moving forward! certainly didn't regret making the call.