Parking is awful, inside is very loud, group of 20 plus was in there and they put tables together making it hard to get to booth seats. They way they was seated and so loud it I could not even think, and it set me into a panic attack. Service was slow not just the food but getting drinks has well. If was alone would of left, sat down at 5:50 got drinks about 6pm, and and got order, two one regular one flamin fajitas got food at 6:24, did get the rice, lettuce, tortillas etc for regular fajitas till well someone stopped at table and I asked for it, got it at 6:30 and staff knocked over my glass lucky they not been refilling our glass so all that came out was ice. She didn't offer to get makings to get up, she just left the ice melting on the table. it was so loud i couldn't even think on what to order or even talk to folks at the table. The food was nothing to write home about in flavor, kinda plain. I seen other tables having to get up and go to bar to get silverware and refills on drinks. Staff could not keep up with the demand of the large party and the normal tables. Asked for more salsa and chips and it was even slow to get. I won't be returning, they are a lot of Mexican places in town, to come back here, and i suggest others stay clear of these place . read more

Mayas Mexican Grill - Chips - Mexican Near Me - Pell City, Alabama

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The service is good and at least they didn't have that constant booming music playing but this is the second time we have dined lately and the food was very bland. Honestly, Taco Bell has more seasoning. Not sure why they changed but it is worth the drive to another local restaurant. read more

The courtesy of the associates working there was impeccable. The service was great. The food is a 9 out of 10. The building is clean, however , there is an issue that I believe needs to be addressed. The left left side of the buildings dining room is adjacent to a KFC next door and KfC's used oil disposal and trash disposal receptacle are located right next to the parking lot curb These receptacles Is projecting a strong sewer smell that I observed going into the building and after I was seated next to a window on that same side. It is extremely off putting and leaves you with the feeling that something about the restaurant is unclean, when it is in fact it is clean. Perhaps the management for both restaurants could come together and seek a solution. read more

Food and service excellent. Greeted quickly with a smile and very large portions. Prices are very reasonable. Family style seating.

Pollo Loco- excellent. Great for keto diet, I asked for no rice. Always great service and delicious food. read more

Mayas Mexican Grill - Pollo loco-- excellent! Perfect for keto diet, asked for no rice. Always great service and great food! - Mexican Near Me - Pell City, Alabama

The gentleman running the register was quite possibly the rudest person I have dealt with in the service industry in many years. When we arrived the hostess was clearly new and unable to properly take people's name and then seat them in the order they arrived. When I inquired as to why a couple that came in after my family was seated before my family the man running the register could have very easily said I apologize let us get you seated she is new and is still learning. Instead he jumped down our throats and implied we were in the wrong for questioning how they were determining the order they were seating people. After we finished our meal and went to pay he continued to be disrespectful, wouldn't tell us the total we owed and then placed the blame on us. When we asked for a manager he informed us he was the manager and then refused to take our payment and instead wadded up our bill and threw it in the trash. When did we get to a point in society where customers are treated like trash and employees are not held accountable for doing there jobs? There are a plethora of Mexican restaurants in pell city all with similar food offerings. How you treat your customers matters, we are customers. Without customers you have no business. While I'm sure my one review will have no impact on this business, I do hope it will bring awareness to a failure we have in our society as a whole. I do feel bad that because I could not pay my bill I was unable to tip my waitress who was doing a great job...if you are the owner you may want to evaluate if your management is properly reflecting your brand. read more

Verry good .. the service was excellent with e server paying attention but not constantly at the table . The food was prepared right (Mexican style not Redneck Mexican) . The atmosphere is not silent but not loud (+} If I give it 5 stars that would be saying the server was S Hot as my wife so I can't do that ! read more

NO CASH DISCOUNT AS ADVERTISED!! Example: Menu states guacamole salad price to be $4.50. My bill showed $4.68. I ask why the bill was more than menu price, the manager said that it was the credit card price. Then the "cash discount" was given off the $4.68 back to the original menu price of $4.50. Food was good just watch your bill. read more

We ordered pick up. Part of our order was forgotten and someone had to go back and get it. The shell on the taco salad was not fresh. If you eat here, I advise to dine in. Maybe it would be better. Didn't know you could mess up a taco salad. read more

Some of the best service and Mexican I've ever had. I travel a ton for work and the value of the food is amazing. I get the Chicken and Rice which is bell peppers/onions and perfect chicken over rice with cheese cream sauce. 10/10 read more

Best Mexican Food !!! Great Margaritas! Always Happy with freshness, quality and taste of food ! Great service, nice atmosphere where the food is the star! read more

Food was good Service was good It's an old restaurant but it seemed clean. The ambiance was very simple unlike a lot of Mexican restaurants. We enjoyed our meal and will go back again read more

Best Mexican restaurant around and great service from the workers/manager! Definitely recommend to everyone

service is slow. we can't get our food and we are very very hungry. they said we need to be patient when asking for it but it only hurt my feelings . i would like people to start a strike with me to make service faster and make steaks less fatty!!!!!!! WHOS WITH ME!! read more