What the heck happened?
Came here on Friday night with a 7:30 reservation. The restaurant wasn't very busy and lots of the people who were there started clearing out around this time. We were seated immediately. Our server, Michael, came out and seemed amazing! He was full of energy, super friendly, cracking jokes, etc. It seemed like it was going to be a great time. Unfortunately for us, as soon as the table full of pretty girls next to us left a short time after we got there, the service was pretty nonexistent.
We'd finished our first round of beers and were waiting with empty glasses to order more. Of course, we didn't know what we wanted because our beer menu had been taken away and we didn't notice. Thirsty, we'd also got to the bottom of our water glasses before Michael ever came back to check on us. When he finally did, we asked for the beer menu back, and oddly enough, he seemed to have a hard time finding one. We finally ordered another round and eventually got our beers, which took a while to come out. Again, the restaurant was not very busy at all. There were only two tables with customers in our area at this point, and we kept seeing several servers pass through the area - all except ours.
Let me say the Rock Shrimp & Sweet Potato Fritters were amazing, and they came out in a reasonable amount of time. Our dinners, however, took a very long time, and all we had were two sandwiches and a burger. My chicken sandwich was just ok - nothing to write home about, and pretty pricey at $13 (I'd say not worth it). Sweet potato fries were also extremely average.
Michael checked on us once during dinner. Actually it wasn't really during dinner - it was about 15 seconds after the plates had been brought out (by other staff). We never saw him again. The three of us finished our plates completely, finished our beers (would have been nice to have another), and again, finished our waters, and no sign of Michael. I went to the restroom and came back, then my friend did the same. Still no sign of him. He eventually shows up with dessert menus and we just ask for the check. He eventually goes and gets it, but not before we had to help him clear the table.
I'm normally an automatic 20% tipper - that's pretty much my base, and I go above if I feel service goes above. We ended up tipping 15% and were even reluctant to do that. It's a shame, because this guy came out on fire, and really seemed like he was going to make this a great time for us. Unfortunately, it seems like he was only interested in impressing the ladies.
The icing on the cake? On our way out, we saw him squatted down with two ladies at one of the tables in the patio area, taking selfies with them. Two of us were waiting outside for the third to get out of the bathroom, and this went on the whole time we were out there.
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