I was a customer of Maximum Mechanical for 19 years and very pleased by the service. I have not been able to reach them this spring to schedule a biannual maintenance check. After several unreturned messages I investigated and went to their office and they are closed down and no longer in business. read more

The gentleman who was the customer contact for the business, handled our call well- professional, courteous and careful with details. It was clear he was not just answering the phone, or pressure selling. We got a technician to come out an apprise our heater THAT DAY on one of the first cold days of the year (certainly a peak time for service calls). The technician was knowledgeable and advised us we needed to replace two parts. There was no "emergency fee" added. It took another three days to get the part in and I had to follow up, but they worked our service call in late on Friday afternoon. While my repair was not cheap, it was a reasonable cost. I was able to get an OEM part installed, which I appreciated. No mess was left, and I think I got a quality part. It's hard to ask for much more in an HVAC repair company. Five stars. read more

I have been using Maxium for years and have recommended to friends/family. I am never disappointed in the polite and courteous service. The techs are knowledgeable and explain what they did, even showing me new vs worn parts. Thanks! read more

We contacted Maximum Mechanical to schedule a spring/summer maintenance tune-up for our HVAC system, based on positive reviews on Google & Yelp. The person we spoke with on the phone was friendly and explained that they would put us down for the first appointment window (roughly 9am-11am) on Friday, June 18th. I adjusted my work schedule so that I could work from home on the 18th since the technician would need to come inside as part of the service. By 11am on the 18th, no one had shown up or called to say they were running behind, so I called the office number and was told that several emergencies had come up and they would need to reschedule. The soonest available appointment they could offer was the second appointment window (roughly 11:30am-1:30pm) on Tuesday, July 6th. I accepted but asked if there was any assurance that I would not encounter another cancellation on the 6th. the office person assured me that any time a customer had to be rescheduled, they made a note in their records that the rescheduled appointment was not to be canceled under any circumstances. On the 6th, I encountered the same issue with no one showing up or calling to update me on their ETA, so again I called their office asking for an update. I was told that the appointment window was really just a general estimate of the tech's anticipated arrival time, and that this window was always subject to change depending on if other jobs ended up being more involved, or if there were emergencies. I explained that understood all that but was told our appointment was supposedly a no-cancel since we'd already been canceled once previously. I had to return to the office for an afternoon meeting, so they offered to reschedule for later that same day if I might be home & available to meet the tech by 5pm. I said I'd be able to do that and thanked them for rescheduling that same day. I arrived home at 5pm, and at 5:37 pm they called to say the tech could not make it and would need to reschedule again. While I can't provide a review of the actual service provided, I was extremely disappointed in the appointment system and multiple cancellations I experienced. On two occasions, I made adjustments to my work schedule in order to be home for the appointment window I was given, and the repeated cancellations and lack of communication from their office made me feel that Maximum Mechanical did not value me as a customer. Perhaps they treat their contract clients differently, but based on this experience I will not be using Maximum Mechanical for future service or repairs to our HVAC system. read more

I have used Matson Mechanical for personal needs for several years, and regularly refer clients to them. What I want from an HVAC contractor: Service when they say they will provide it. Good technical skill in repair or installation. Clear respectful description of any existing equipment issues. Articulate discussion of options for maintenance, repair, or replacement. Open discussion of costs of the various options. A sense they are working to help me find the best solution among options, the "sweet spot" in the cost/benefit calculation. Reasonable, competitive pricing. I get all of these from the friendly people at Matson's Mechanical. Side note: They have another business entity: aka, "Maximum Mechanical," but same people. Same good service. No worries there. read more

I called for a diagnostic. I had to be at work so my wife was there. She said they went to the Attic and "banged around" for 30 minutes then told her they turned the switch from medium to high and left a bill. Our heater didn't have anything wrong we just wanted the diagnostic to see if there was something more efficient. Surprise surprise, the first frost of the year (Friday) comes and the heater doesn't work at all now. Called them to come out and fix what they did and they said they couldn't come out until Monday. I've heard of this scam before, avoid these people. read more

I had a problem with an Aprilaire dehumidifier and a tech was sent out who obviously had no experience with these units. He said it was operating the way it was supposed to and wrote that I was "complaining" of improper operation. About a month later we were awakened at 2 AM by smoke in the house and it turned out to be the dehumidifier. It had been running without ever shutting off and struggling to keep the humidity below 55%. I went into the crawl space and unplugged the unit, probably avoiding a fire. I was always pleased with this company till recently when I noticed a downturn in customer service. I will be replacing my entire heat pump/dehumidifying system in the near future and after 20 years of dealing with this company sadly they are not on the list of companies that I am considering to do the work. read more

We have an unusual system in that it is a heat pump with a ground loop, meaning instead of a compressor/fan unit outside we have a 500' loop through which we pump water + methanol (to prevent freezing); the loop runs 6 feet underground around our yard. We first had this put in by Matson in 1990. They did a great job. The ground loop and pump have not had a lick of trouble in 24 years. The inside unit includes the compressor and 2 coils (one to suck heat from or dump heat to the ground loop - this takes the place of the outside unit most folks have - and one the air in the house blows over just as every heat pump has). The inside unit has had to be replaced after 16 years the first time and now after another 8 years due to gradual leaks that got to the point where adding more refrigerant didn't help enough. The first one's life is about typical for the industry so I don't hold Matson at fault. The second unit is a name brand even tho it failed early, but in researching I found that units made around this one's time had a design problem the engineers didn't see (the metal used for the coil was more efficient for heating/cooling but they didn't realize it was vulnerable to corrosion from normal household chemicals, corrosion that caused tiny leaks). Again, I can't fairly hold Matson responsible if highly-paid engineers didn't spot this problem coming. I am hoping the new technology in new units will come with a 10-15 year warranty which I've heard about, plus safer and cheaper refrigerant. The people at Matson (now Maximum) Mechanical have always been knowledgeable, helpful, honest and fair even when it is news I didn't like. I would recommend them to friends and family. read more

NICE JOB! From what I've seen of your honest work, I feel very comfortable that if I have any issues with the system, you will work to fix them. So far, no issues. read more

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My experience with Maximum Mechanical is excellent. I have had a service agreement for 6 years and during the spring and fall service calls I receive a complete, objective report on how my system is performing. Last summer I had a cooling system problem. I received an appointment within 2 days and the technician diagnosed and replaced a failed capacitor at a very reasonable price. This week, I talked with Kit about repairing an emerging problem and received objective and complete information to allow me to plan an appropriate remedy. Maximum Mech. is a company I continued to patronize because I value the service they provide and the peace of mind that comes with it. read more

GREAT ! Wonderful, friendly people. Reasonably priced even for emergency visits. Go above and beyond, doing extras like cleaning up the unit. Been ripped off by grumpy AC techs from other companies in Apex. These guys were a breath of fresh air! Came out when I needed them and went above and beyond just fixing the unit. This is the second time I've used them and they now have me as a customer for life ! read more

I don't know what has happened to this company recently, but whatever it is, it's NOT good! My parents are going on day #5 with no AC after 3 people have come to look at their unit and it is STILL not fixed. They were told yesterday that someone would be there this morning to finally fix it, and here it is well after the noon hour and no one has shown up. They have been customers of Matson for over 25 years and have never had an experience like this. The owner told them he's had to make some "changes" recently with the staff and whatever they have been are TERRIBLE! read more