I called this morning and spoke to the GM Jason, explained what was concerning with my vehicle, and what I needed. He was super attentive on the phone and told me to come in straight away. I didn't even have an appointment & when I got there- they took my car back and started investigating. This only took about 20 minutes when Jason came out and showed me what was wrong and what things they could do to Make it better. The one thing that I can appreciate so much is how he didn't try to up-sale anything or force me to get something done. He was very professional, showed me pics from his phone that showed where my possible leak was, and explained what options I had to fix it. Everything was done and completed in a jiffy & could not be more thankful! read more

Maxi Auto Service Center- Broad St - Auto Repair Near Me - Chattanooga, Tennessee

Amazing service ! The car broke down with a broken coolant hose on our Bmw X5 and Maxi was able to get the part in 1 day!! Great customer service! Thank you Maxi . Highly recommend this place. read more

Maxi Auto Service Center- Broad St - Bmw X5 - Auto Repair Near Me - Chattanooga, Tennessee

I have been a lifetime customer of this location and have never had a negative thought or thing to say, great people all around and great and quick service read more

We were passing thru on a trip and they provided fast and reliable service at an excellent price. For anyone passing thru or in the area they are a top tier repair shop. read more

Dude at the front door is an ass. Plenty of car shops in Chattanooga to go to. Just tell me if you can work on my car or not or if I need to bring it a week later or something. My car sat for a week without being looked at. If you're busy that's fine, just say that, but being without a car for a week is not fine when I am trying to make a living too. read more

terrible customer service, they couldn't even give me a price to put new tires on my truck, asked them multiple times to call me with a price before they did anything to it, I finally call to find out what's taking so long and they're already almost done with it, over charged be ridiculously... read more

Just driving through and need it something minor on my car . Lady at front desk not very friendly at all and very short . Left , went somewhere else. Don't even waist your time ! read more

I have had them work on my 2011 Honda, and the gentlemen here have been very helpful, fair and honest. I know very little about cars, and they have answered all of my questions, and put my mind at ease. I highly recommend this place to have your car taken care of, especially with so many dishonest people around, it is refreshing to come across a place that is both honest and friendly. read more

Quick but thoughtful service. Great communication and fair price. Highly recommend!

Spent 5 days "repairing" my car. When I picked it up, it was still misfiring. Took it to another shop where I learned Maxi had installed VERY used spark plugs and incorrect ignition coils. Ended up filing a suit in small claims court and settled the day before my court date. read more

Maxi Auto Service Center- Broad St - Auto Repair Near Me - Chattanooga, Tennessee

Complete waste of time. They left my vehicle untouched for two days then mocked me when I asked for a time it would be ready so I could arrange for a ride. He literally put on his whiney voice and repeated my words. Passive aggressive tone throughout. Take your chances anywhere but here. read more

Fixed my exhaust within 20 minutes. Got me in got me out and did a quality job. Check this place out for any automotive needs.

This is a very welcoming environment. The people are friendly and eager to help. I would go out of my way to get my needs met here. It is worth it read more

We were visiting from Kentucky when my brakes started to fail. We just came down Lookout Mountain and I was so blessed to pull off the road just across from Maxi Auto Service. Brian took my mini-van for a spin, came back and pulled it into a bay, checked it out and explained that I was riding the brakes too hard causing the brake fluid to overheat which made the brakes feel like they were failing. Brian assured me that the brakes were fine and sent my husband and me on our way. He did not charge for the time he spent with us and our vehicle. An honest man and needless to say if we lived here we would go there for all our vehicle needs. THANKS! read more

Devin and Joe were life savers! Our car broke down on our way home from vacation. They got us in that evening, stayed 20 mins over to figure out the problem. They rush ordered the part and had us back on the road in less than 6 hours. We were strapped for cash and stranded 250 miles from home. They worked miracles and got us back on the road. I hope to never break down in Chattanooga again, but if I do,we will be back k to Maxi! read more

Took my car here for a heating core problem, broke my shifter and dropped a pole onto my car creating a huge scratch. Don't go here! read more

Terrible. Racists. Rude. Yelled at me for simply wanting to wait on my car. Had a foul attitude. Terrible repair work. Not very friendly.

I had run over something yesterday and my front bumper was making a terribly annoying sound. I decided to give Maxi a shot after my roommate has given consistent praise of this place. I have picked her up from there several times. I walked right in, got assisted, told my car sounded relatively easy to fix, and they said wait 5 mins. I had planned on leaving my car there all day because I know how long car repairs can take. In and out within 10-15 min max. NO CHARGE! It was such an easy, quick repair they said don't worry about it. Thank you, Maxi team! I'll be back! (hopefully not soon!) :) read more

Took forever to get an oil change (4hrs) They seemed capable in knowledge, but not personal or talkative. I understand they don't do tires, but did not find a nail in the inner part of my tire. Not bad, but I expect more if they are hometown knowledgable mechanics. read more

I was on the first day of my trip to Denver from Daytona and started having trouble with my brakes. I did an internet an search and these guys came up as one of the qualified brake repair shops here in a town I've never been before. After reading the reviews and seeing that they were the closest shop that could to help me out I showed up at their door bright and early when they opened. I explained my situation to the guy at the desk (sorry I never got your name) and he listened attentively and assured me they could help me out. He did inform me that their were several customers ahead of me so it would be later in the afternoon before I could get it back. He even arranged a ride back to my hotel while I waited. He called me a couple of hours later to give me a full assessment of the problems and a price quote. I know some of you others say they are a bit pricey but having had a full brake job done on a different vehicle many years ago I knew his prices were in the ballpark and I was confident he wasn't doing work he didn't have to do. Needless to say I was impressed with their work and professionalism. Knowing that their work has a 3 year guarantee and will be backed up by a network across the nation pleased me to no end. Thank you Maxi Auto. I took my van up to Ruby Falls to check your work and it felt like a brand new vehicle! read more

Got oil changed on the Jeep here since I'm still in temporary housing. Price was right, service was fast, and I trusted the work (rare). Didn't go with the fiver because the waiting area was a little weak. According to the manager, they do everything but tires and alignment so I'll be going back with things I'm too JV to do. read more

I went to Maxi because my sunroof was clogged and water was coming into my car when it rained. When I got to Maxi, my car sat on their parking lot for 17 minutes while awaiting it's turn to be worked on. They took it back and worked on it for 12 minutes, then parked it back on the parking lot for another 16 minutes. This was a total of 45 minutes counting the time they were not working on the car. I was told by Maxi employees that Maxi charges labor in increments of fifteen minutes. When I went to pay my bill, I was told I owed for one hour labor. I told the employee that the I had only been there atotal of forty -five minutes and that could not be right. He then said I owed for forty-five minutes, then. I told him that they had only spent 12 minutes in actually working on the car. He said he did not care, that he was charging me for the entire forty-five minutes. I argued with him for several minutes but he still charged me the entire forty-five mines of labor even though they only labored on the car for twelve minutes. I will never go back to this business. By the way, my car still leaks, although not as badly as it did. the job was done incompletely. I sent the manager a letter to omplain about this but my letter was returned to me unopened. read more

We were in Chattanooga heading back to Atlanta when we encountered a problem with the car. The manager at Maxi's was able to get us in and out in under 30 minutes with the problem fixed! They were super friendly and were very generous with the price and willingness to help us get back on the road! read more

Crooks, pure and simple. Not once, not twice, but THREE times I used them and all three times my car was damaged by them and needed further repair. They hire gorillas for mechanics, not people, and then they LIE about having damaged your car. The epitome of DISHONEST mechanics and they have the GALL to run a TV commercial campaign depicting a typical lying mechanic and that they are honest. What a joke. Worst, most dishonest mechanics I have ever come across. read more

Absolutely terrible service. Took my truck here after one of their other locations did some work on my truck. They could not figure out the problem so I went to pick it back up and all of the sudden there are a whole bunch of problems. They were fishing for money and got angry when I called them out. They also left my truck with the windows down and keys in the ignition, with no one watching it, sitting in the parking lot.When I got in it to drive it, it was 10 times worse then when I dropped it off and the brakes did not work. I also found out that the shop manager, Brian Spears, was the one who did all of the work on my truck. He had a really bad attitude when I dropped the truck off and when I picked it up. This guy is dangerous and should not be working on cars. I really hope this review helps save someone some time and trouble by not using Maxi Auto on Broad St, I can't speak for their other locations, those may be alright. read more