Had a great experience! I needed a bridesmaids dress tailored on short notice 6 days after having a…read morebaby. They made it happen on time, for a great price, and I was so comfortable in my dress even newly postpartum. Kind and friendly folks I will definitely use them again!

I have been going here for MANY years. It was always terrific. Then the lady who operated it,…read moreYounghei (spelling?) apparently semi-retired, and now it is useless. I recently took two items in to be altered. The first one was a simple uniform shirt that needed an American flag sewn on the sleeve. Sounds pretty easy, doesn't it. Well, I thought so too. It was not. I explained I needed the short back in 6 days because I needed to travel to Des Moines with ot for an event in 8 days. Not a problem, I was assured. I went in 6 days later to retrieve the shirt, as I was promised, and it was for some reason not done. OK. It can happen. I explained I needed the shirt for certain the next day as I was leaving in the morning of the next day. The counter person assured me it would be done by 3:00. OK. No problem. I went back the next day, and as you might have guessed, the shirt was not ready at 3:00. She assured me that if I came back at 5:00 it would be finished. I returned at 5:00, and lo and behold, it was complete, but she had sewn the wrong flag on it. She was apologetic after I pointed this out and asked me to take a seat while she made the correction. OK. I sat down. A few minutes later, she returned with the shirt, but the flag was horribly crooked. This was an easy piece of work, because the flag sits nearly directly on top of a seam! Just line it up with the seam! Once again, I sat down while she took the shirt back to correct her error. She returned after a short while with the shirt, and there was glue spread all over the place. Apparently, beneath the old patch, had been glue, which was now both on the shirt, and on the new flag. She did not see an issue with this when I pointed it out, but she did once again take the shirt back again, to see if she could use the steamer to remove the glue. She returned it to me about 10 minutes later, and while most of the glue was now off of the shirt, there was still a rather large blob of glue obscuring part of the flag. I told her OK, I would take it, and when I got home I steamed that glue from it so it at least looked presentable. She did offer to comp the job for all the issues, but I refused and paid her. Nobody should work for free. OK, second item. My second item was a Revolutionary War uniform coat. It was expensive and made for me a few years ago. Due to recent weight loss, it needed to be altered. When I went to get my shirt, and got increasingly annoyed waiting, I did ask for my uniform coat back. I said I did not trust them to get it done right, and that I would take it elsewhere. I was informed my coat was not there, and that he seamstress had taken it home since it was such an involved job. OK. No problem. I left with just my glue-covered shirt. I waited a few days to call to check on my coat, and was told on a Thursday, that they did not know the status, since it was still at the seamstress's home, but I was assured I would get a call the next day, Friday, with a status. This was by the lady who had screwed my shirt up, but I held out confidence that she would be able to competently check into this, and call me back the next day. Of course, she did not. Big surprise. I called back Monday and was aggravated at her for not calling me back. I expressed my frustration, and she assured me should would ASAP and call me right back. She actually did return my call in short order to PROMISE me the coat would be done in 3 more days. In 3 days, I called before making another fruitless trip, and was informed that now the seamstress need an additional 4 days. At that point I drove to the shop, and demanded my coat be returned to me. I had not given permission for anyone to remove my coat from the building, and I was sick of waiting. I even offered to go pick the coat up from wherever the seamstress had secreted it. I was assured a call would be made to get my coat returned. A gentleman called me, he might be the owner or manager of Maple Tailors and we discussed the debacle. He made no attempt to defend this lousy customer service, and was quite apologetic. He assured me the coat would be there the next day. Somehow, magically, the coat that could not be completed, was completed that night. Perhaps it was done by fairies or angels, I do not know. It was done correctly, which very much surprised me. I half expected there to only be 1 arm or something, but everything was fine. I paid my bill, $133, and left. I am glad it was done, but I will never return. It is a shame because I was a loyal customer for around 10 years. Go up the street to Jack's tailors for far less hassle!

Walking in was a clean atmosphere and friendly staff. There were plenty of different size washers…read moreto choose from small loads four dollars and larger loads six dollars. Dryers are only one dollar. They have everything you may have forgotten to bring with you, laundry soap, fabric softener, & bleach. They have snacks and drinks to purchase while you wait. They even have video games to play! They do offer full service wash and dry. Their dry cleaning is outsourced. I definitely recommend coming here if you need laundry service .

They had exactly what I needed: large capacity, washer, and large capacity dryer for cleaning my…read morequeen sized comforter. The attendant was incredibly helpful. He walked me through the pros and cons of the various sizes of washers and made a recommendation that was perfect for me. Additionally, he helped me pick out the right sized dryer and had some insider knowledge that helped me get the comforter dried without shrinking. All in all, I couldn't ask for a better experience.

I attempted to drop off a clothing item. I asked a question about a service and the employee…read moreresponded very rudely. I am not sure why she needed to have a poor attitude today but I will not use this location again.

Exceedingly cool! I was looking for a same-day dry cleaning service to have a suit and dress shirt…read morepressed for a business engagement. Imagine drive thru service where I'm met with a smile at 7am, told it's a 25% discount as a new customer and that the garments would be ready no later than 5pm! True to their word, I return that afternoon in the drive thru lane and they bring out the garments and ask if the back seat is OK to place them in. I mean, if this isn't bespoke service from a local Tide Cleaners location (they'll likely tell you this is all part of their customer service) I don't know what is. Exceeded my expectations!

We just moved to the area and I needed all of my husbands business clothes and suits cleaned and…read morepressed. I pulled up and a sweet women took everything out for me. I got a text 24 hours later with the final cost and notice everything was ready for pick up. When I arrived they put it in my vehicle and everything turned out great! We will definitely be using this location for all future services!

I've been here a few times and my clothes always come out looking nice. The prices are affordable…read moreand you can usually find a coupon. They also take competitors coupons so that's cool. My only complaint is that the staff is always out smoking, coming in from smoking, and or reeks like cigarettes. It's a huge turnoff when it hits you in the face Last time I was there it was 8am and there was no one in the store... I waited for a few minutes and low and behold the lady was outside smoking while I was waiting.

Let me start by saying how friendly they are here! It was my first time in and I was bring them…read morewhat I was convinced was a total loss of a Nude satin bridesmaids dress I wore in an outdoor wedding... with an open bar. So the super nice gentleman examined the dress and was putting tape marks on all the stains... I was trying to keep it together laughing telling him how fun the wedding was... he looks up and said he could tell! I continued to help point out the sunscreen handprint, lipgloss, drink spills, and sweat stains. He finally looks up and said we will do our best. I said that's all I can ask for- I know I am asking a lot!! I went to pick up my dress two days later thinking I was just going to have to throw it away... but HOLY SH*T I was blown away- they got everything out and it was like new again! I was truly impressed and will not go anywhere else now! Found my dry cleaners for life!

The owner is great! Funny friendly and interactive. He has a good sense of humor and is quite a…read morecharacter. I was in Omaha on business and needed a pair of pants hemmed quickly. I came in after 5 PM, he had the pants done the next day and cleaned and pressed them. That was over and above. Joe really knows how to take care of customers, and is very kind. I would go out of my way to do business with him again...and he is friendly..a rare quality these days. Thank you Jo!

Dropped off two suits and two white shirts with some ring around the collar and everything came…read moreback immaculate. Will definitely return.

I am new to dry cleaning and I looked and saw the Tide Cleaners nearby. I just had the BEST…read moreexperience. Dorian was incredibly helpful, kind, and explained everything to me. I would give specifically HER five stars if I could. I would highly recommend for their customer service alone !

I do not take things to the dry cleaners often but when I do, I appreciate it when a place says…read morethey are going to be open that they actually are. I went today after 9 AM and the lights were off and nobody answered. I also tried calling and nobody answered. I do not trust them they actually will be open when I need to pick up or drop off my clothes, so I do not recommend this place at all. There are other dry cleaning places in West Omaha that are reliable and NuTrend doesn't seem to be.

In trying to remove stain from my shorts, they ended up removing the original color from parts of…read morethe shorts. While the process of refunding money for my recently purchased shorts or replacing it should have been a smooth one, the personnel at the location (barring one very nice lady) and the owner made it confusing and unnecessarily prolonged, involving many differing statements from differing personnel and the nature of compensation (money vs replacement). It resulted in numerous phone calls and trips to the place on my part. While the product the eventually replaced, it should not have taken so much time and involved miscommunication. Wont be returning anytime soon. In retrospect, I should have taken "before" pictures of my clothes and should have asked to see their printed policy, in case of clothing damage. Oh well, live and learn, I guess!

Girl with the pink hair is incredibly rude and condescending for no reason. Immediately hostile. I…read morewill not be returning.

I came here on a recommendation from a friend. Boy I shouldn't have. I sat at the front counter for…read morenow almost 5 minutes while an employee of the store sat on her phone in the back. I had to slam the door to get her attention. The employee happens to be the assistant manager Mia. Her interaction with me seemed to bother her. I am disappointed that I left my belongings there. Hopefully when I pick them up they will not be poorly done.