I will give the place props for being a clean facility. They do a sale on their machines on Wednesday's. They have a loyalty program.
My main gripe about this place is the employees. Every time I drive down Q Street past this location, I see a myriad of people standing outside smoking. I have been to this particular location once, and yes MOST of the employees stand right outside the main entrance and smoke. I don't smoke, I think smoking is a disgusting habit and I don't want my newly cleaned clothes to even have the faintest smell of smoke. I am also allergic to the smoke so when I came here, I got a horrible headache that lasted all day. There were also some customers smoking right outside the main entrance. I realize that the company can't stop the customers from doing it, but would it really be that bad for the employees to walk to the side of the building to smoke? For some reason, the main entrance door was slightly open, so that means even if you are inside the building and people are smoking outside, you will definitely smell it.
My first and last time I was ever at this location, I signed up for their loyalty program. The employee was nice enough and she asked me how many loads of laundry I was doing. I had a large amount of clothes (probably 15 loads worth) and she told me that I should use their biggest washer which is $8.75 for a wash (only on Wednesdays), as It holds a large amount of loads. There are 2 of this particular machine at this location and one was being used. She showed me how to work it and then I thanked her for showing it to me and suggesting that I use that one and went out to get the rest of my clothes from my car. When I come back in, I see the employee filling up the large washer she just suggested I use with dirty rags and mops. Are you freaking kidding me?! Who the hell does that?! She literally suggested that I use THAT washer and then sneakily puts her shit in it while I am getting the rest of my clothes? At that point, I was beyond pissed off. It was probably 7 in the evening at that point and they close around 9:30. It's like she realized that she needed to get those things cleaned as part of her nightly requirements and then completely screwed over the customer! Total bitch move on her part. If all my clothes hadn't already been brought in, I would have called her out on her bitch move and left.
So instead of spending $8.75 for their largest machine, and I think $5.75 for the next size, I had use 4 of the $5.75 machines for my washes. As if that wasn't enough, as I was taking my clothes out of dryer she said "excuse me" so she could clean out the lint from underneath the dryer. SERIOUSLY?! She couldn't wait the extra minute for me to get all my clothes out of the dryer?
I will never go to a Wash World laundromat again.
I will say though, this place is really clean. Probably the cleanest laundromat I've ever seen, which is why I gave it 2 stars. read more