I had my BMW K1600 in at Max to perform the 18,000 mile checkup. I picked it up after service and I brought it home in my trailer. The next day I went for a ride to the Wallingford YMCA for a workout and when I got there, there was oil all over the right side of the engine and my boots. I called Kyle at Max and I explained the situation to him. He said he would get right on it and get back to me in 5 minutes. When he called he said there was a van coming to my location to pick up my bike and to drop off a loaner. When I finished my workout the van was there and I spoke to the driver who happened to be Max the owner of the store. He apologized profusely and promised that they would look at the issue, fix it and get it back to me as soon as possible. I got a call the next day a little after noon and the bike was all fixed and in the van to be delivered. GPS said they would be there around 2:30 in the afternoon and they arrived at 2:25. Again Max was doing the delivery and pickup. He again apologized for the problem and said it was an issue with the Rocker cover gasket. He rode it extensively after the repair and there were no leaks. He gave me a gift card due to the damage to my riding boots.
I was not happy that there was this issue but the way it was handled was absolutely the correct way to do it. I was impressed with the level of commitment by the owner and all of the employees. So what started out very negative turned out good. I will go back for maintenance in the future. read more